{"id":11008,"date":"2023-06-09T12:00:30","date_gmt":"2023-06-09T10:00:30","guid":{"rendered":"https:\/\/www.revfine.com\/?p=11008"},"modified":"2025-09-18T13:06:10","modified_gmt":"2025-09-18T11:06:10","slug":"como-la-ia-aumenta-la-rentabilidad-de-la-recepcion-de-un-hotel","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/es\/how-ai-increases-the-profitability-of-a-hotels-front-office\/","title":{"rendered":"C\u00f3mo la IA aumenta la rentabilidad de la recepci\u00f3n de un hotel"},"content":{"rendered":"<p><em>Las oficinas de recepci\u00f3n de los hoteles a menudo se consideran centros de costos cuando deber\u00edan verse como centros de ganancias. La Inteligencia Artificial (IA) puede filtrar y resolver las solicitudes de los clientes y las preguntas frecuentes para que el personal pueda centrarse \u00fanicamente en las solicitudes de los clientes de alto valor.<\/em><\/p>\n<h2>La innovaci\u00f3n no se trata de reemplazar a los humanos por m\u00e1quinas<\/h2>\n<p>La complacencia es el principal obst\u00e1culo para la modernizaci\u00f3n de la recepci\u00f3n hotelera. Los hoteleros tienden a comparar las tareas de su personal humano de recepci\u00f3n y tratan de encontrar una m\u00e1quina que pueda replicarlas. Esta es la manera incorrecta de hacerlo. La innovaci\u00f3n no consiste en sustituir a los humanos por m\u00e1quinas. Se trata de encontrar nuevas formas de ofrecer valor.<\/p>\n<p>La Inteligencia Artificial (IA) es una tecnolog\u00eda disruptiva que est\u00e1 aqu\u00ed para automatizar tareas y mejorar el funcionamiento de la recepci\u00f3n de un hotel. La implementaci\u00f3n de IA en su front office o call center tiene que ser parte de un proceso de transformaci\u00f3n que establecer\u00e1 un nuevo equilibrio entre el personal y los agentes virtuales para utilizar las mejores habilidades que cada uno tiene para ofrecer.<\/p>\n<h2>Aproveche los chatbots de hoteles para automatizar las interacciones con los clientes<\/h2>\n<p>La IA todav\u00eda est\u00e1 lejos de las capacidades humanas. Sin embargo, los chatbots pueden ofrecer respuestas instant\u00e1neas a consultas relacionadas con hoteles y, como resultado, reducir los costos operativos al garantizar que el personal no pierda su valioso tiempo en conversaciones mundanas. En cambio, la IA es mejor que los humanos a la hora de gestionar las solicitudes repetitivas de los clientes. As\u00ed que conc\u00e9ntrese en lo bueno de la IA y en c\u00f3mo puede complementar a su personal.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-57786168' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-57786168' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_202217385068 = function(){ai_insert_viewport_code ('ai-insert-7-57786168');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_202217385068 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_457930732325);\n<\/script>\n<\/p>\n<h3>Los chatbots aumentan la eficiencia de la recepci\u00f3n del hotel<\/h3>\n<p>El 90% de las solicitudes de clientes que reciben diariamente las oficinas de recepci\u00f3n de los hoteles son repetitivas. Esto ofrece una excelente oportunidad para la automatizaci\u00f3n. Las consultas entrantes de los clientes se originan principalmente a trav\u00e9s de canales de correo electr\u00f3nico, tel\u00e9fono, chat y mensajer\u00eda. El estado actual de la tecnolog\u00eda de inteligencia artificial (ver imagen a continuaci\u00f3n) hace que este tipo de conversaciones sean f\u00e1ciles de automatizar. Entonces, \u00bfpor qu\u00e9 no empezar a explorar lo que la IA puede hacer por usted?<br \/>\n<span style=\"color: #ffffff;\">\u2013<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-11010\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Chatbots-Boost-Hotel-Front-Office-Efficiency.png\" alt=\"Los chatbots aumentan la eficiencia de la recepci\u00f3n del hotel\" width=\"602\" height=\"443\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Chatbots-Boost-Hotel-Front-Office-Efficiency-300x221.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Chatbots-Boost-Hotel-Front-Office-Efficiency.png 602w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/p>\n<p><span style=\"color: #ffffff;\">\u2013<\/span><\/p>\n<h2>2 Caso de uso de hoteles que incorporaron con \u00e9xito la IA<\/h2>\n<p>A continuaci\u00f3n se muestran dos ejemplos de c\u00f3mo los hoteles han incorporado con \u00e9xito la IA en sus comunicaciones hoteleras.<\/p>\n<h3>1) La recepci\u00f3n de NH Hotels gestiona los correos electr\u00f3nicos entrantes con automatizaci\u00f3n de correo electr\u00f3nico mediante IA<\/h3>\n<p>NH Hotels ha estado aprovechando la IA para resolver problemas de env\u00edo de correo electr\u00f3nico. En resumen, el contact center de NH recibe cada d\u00eda un gran volumen de solicitudes por correo electr\u00f3nico. Gracias a los algoritmos de comprensi\u00f3n del lenguaje natural (NLU), ahora pueden identificar y procesar instant\u00e1neamente las solicitudes de reserva.<\/p>\n<p><strong>Proceso del bot de correo electr\u00f3nico de NH<\/strong><\/p>\n<ul>\n<li>Gestionar solicitudes sencillas de disponibilidad.<\/li>\n<li>Identificar oportunidades MICE\n<ul>\n<li>Cuando una solicitud no sea relevante por falta de disponibilidad o presupuesto, notificar al cliente por correo electr\u00f3nico<\/li>\n<li>Cuando una solicitud sea relevante, env\u00edela a un agente MICE para un seguimiento r\u00e1pido. (Tiempo medio de respuesta &lt;1h frente a 1,5 d\u00edas antes)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Ejemplo de NLU aplicado a la interpretaci\u00f3n del correo electr\u00f3nico<\/h4>\n<div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:60%;\" ><iframe title=\"Reproductor de video de YouTube 1\" src=\"https:\/\/www.youtube.com\/embed\/bxItdjkhp6s?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div>\n<p><span style=\"font-size: 10pt;\"><em>(Fuente: HotelRezBot)<\/em><\/span><\/p>\n<h3>2) Zafiro Hotels &amp; Resorts aprovecha un chatbot de IA para ofrecer un servicio al cliente instant\u00e1neo<\/h3>\n<p>Los chatbots tambi\u00e9n deber\u00edan formar parte de tu estrategia de comunicaci\u00f3n. Zafiro Hotels &amp; Resorts implement\u00f3 en 2019 un chatbot Quicktext en su sitio web y canales de redes sociales para resolver los problemas de saturaci\u00f3n del call center. Unos meses despu\u00e9s de la implementaci\u00f3n, el chatbot Zafiro entreg\u00f3 respuestas autom\u00e1ticas instant\u00e1neas a alrededor de 80% de consultas de clientes.<br \/>\n<span style=\"color: #ffffff;\">\u2013<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-11013\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Artificial-Intelligence-AI-Chatbot-Hotel-Front-Office-Zafiro-Hotels-and-Resorts.jpg\" alt=\"Chatbot con Inteligencia Artificial AI - Recepci\u00f3n de hotel - Zafiro Hotels and Resorts\" width=\"602\" height=\"390\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Artificial-Intelligence-AI-Chatbot-Hotel-Front-Office-Zafiro-Hotels-and-Resorts-300x194.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Artificial-Intelligence-AI-Chatbot-Hotel-Front-Office-Zafiro-Hotels-and-Resorts.jpg 700w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/mariaserrab\/\" target=\"_blank\" rel=\"noopener\">Mar\u00eda Serra<\/a>, gerente de comercio electr\u00f3nico en <a href=\"https:\/\/www.zafirohotels.com\/en\/bezafiro\/zafiro-hotels-virtual-assistant-among-the-top-three-in-the-world\/\" target=\"_blank\" rel=\"noopener\">Hoteles y Resorts Zafiro<\/a>.<\/p>\n<p>\ud83d\udc49 <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.quicktext.im\/zafiro\/\" target=\"_blank\" rel=\"noopener\">haga clic aqu\u00ed<\/a><\/span> aqu\u00ed para obtener informaci\u00f3n m\u00e1s detallada y resultados del caso de estudio de Zafiro Hotels.<\/p>\n<h2>Haga el mejor uso de los chatbots<\/h2>\n<p>Los chatbots son buenos para responder preguntas frecuentes y gestionar tareas solicitadas con frecuencia, como modificar y cancelar reservas o procesar actualizaciones. Un chatbot inteligente puede clasificar r\u00e1pidamente la solicitud: \u00bfes de un cliente directo o de OTA? Si se tratara de una reserva directa, el chatbot podr\u00eda proporcionar un enlace de cancelaci\u00f3n y la oportunidad de obtener m\u00e1s ayuda si el cliente no puede cancelar de forma independiente. Si la cancelaci\u00f3n se realiz\u00f3 a trav\u00e9s de una OTA, cort\u00e9smente podr\u00edan enviar al cliente de regreso a los procedimientos de cancelaci\u00f3n en el sitio web de la OTA.<br \/>\n<span style=\"color: #ffffff;\">\u2013<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-11014\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Make-Best-Use-of-Chatbots.jpg\" alt=\"Haga el mejor uso de los chatbots\" width=\"602\" height=\"420\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Make-Best-Use-of-Chatbots-300x209.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Make-Best-Use-of-Chatbots.jpg 700w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><br \/>\n<span style=\"color: #ffffff;\">\u2013<\/span><\/p>\n<h2>IA y humanos trabajando en equipo para maximizar la satisfacci\u00f3n del cliente<\/h2>\n<p>El volumen de consultas diarias de los clientes entrantes es un desaf\u00edo para cualquier front office. Los bots act\u00faan como un filtro para que el 70-80% de las solicitudes se resuelvan autom\u00e1ticamente. De este modo, los seres humanos pueden centrar su valioso tiempo \u00fanicamente en solicitudes altamente cualificadas. En consecuencia, el personal capacitado puede tomar decisiones relevantes y negociar para resolver ventas y quejas complejas.<\/p>\n<p>La tasa de conversi\u00f3n promedio de un chatbot de hotel sin soporte humano es 10%. Supongamos que el personal humano aprovecha la informaci\u00f3n proporcionada por los chatbots para realizar un seguimiento de los clientes que a\u00fan no han confirmado sus reservas. En ese caso, la tasa de conversi\u00f3n puede alcanzar hasta 35% si se hace bien.<\/p>\n<p>La implementaci\u00f3n de IA va de la mano con una mejor capacitaci\u00f3n del personal, para que su equipo pueda adquirir las nuevas habilidades necesarias en una oficina central o un centro de contacto impulsado por IA.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-68384025' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-68384025' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_297099208405 = function(){ai_insert_viewport_code ('ai-insert-4-68384025');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_297099208405 (); else document.addEventListener ('DOMContentLoaded', ai_run_297099208405);\n<\/script>\n <div class='ai-viewports ai-viewport-3 ai-insert-5-22555646' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-5-22555646' data-insertion-no-dbg data-code='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' data-block='5'><\/div>\n<script>\n  ai_run_381298904463 = function(){ai_insert_viewport_code ('ai-insert-5-22555646');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_381298904463 (); else document.addEventListener ('DOMContentLoaded', ai_run_381298904463);\n<\/script>\n<\/p>\n<p><strong>Durante demasiado tiempo, las recepciones de los hoteles han estado haciendo el trabajo de las m\u00e1quinas. Es hora de liberarlas de las consultas repetitivas y ayudarlas a concentrarse en tareas de alto valor. La IA optimiza los procesos de recepci\u00f3n, ayuda a los hoteles a brindar un servicio inmediato y aumenta las ventas directas, mientras que el personal humano se centra en crear un v\u00ednculo humano y una experiencia inolvidable con los clientes en el hotel.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>M\u00e1s consejos para hacer crecer su negocio<\/h3>\n<strong>Revfine.com<\/strong> es la plataforma de conocimiento l\u00edder para la industria de la hospitalidad y los viajes. Los profesionales utilizan nuestros conocimientos, estrategias y consejos pr\u00e1cticos para inspirarse, optimizar los ingresos, innovar los procesos y mejorar la experiencia del cliente.<br><br>\n\nExplore el asesoramiento de expertos sobre gesti\u00f3n, marketing, revenue management, operaciones, software y tecnolog\u00eda en nuestro sitio web dedicado. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/es\/category\/hotel-blog\/\">Hotel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/es\/category\/hospitalidad\/\">Hospitalidad<\/a><\/span>, y <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/es\/category\/viaje\/\">Viajes y Turismo<\/a><\/span> categor\u00edas.<\/div>","protected":false},"excerpt":{"rendered":"<p>Las oficinas de recepci\u00f3n de los hoteles a menudo se consideran centros de costos cuando deber\u00edan verse como centros de ganancias. La Inteligencia Artificial (IA) puede filtrar y resolver las solicitudes de los clientes y las preguntas frecuentes para que el personal pueda centrarse \u00fanicamente en las solicitudes de los clientes de alto valor. La innovaci\u00f3n no se trata de reemplazar a los humanos por m\u00e1quinas La complacencia es el principal obst\u00e1culo para la modernizaci\u00f3n de la recepci\u00f3n del hotel. Los hoteleros tienden a comparar sus<\/p>","protected":false},"author":1,"featured_media":35993,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[768,752],"tags":[617],"class_list":["post-11008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-emerging-hotel-technology","category-front-office","tag-quicktext"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How AI Increases The Profitability of a Hotel&#039;s Front Office<\/title>\n<meta name=\"description\" content=\"Artificial Intelligence (AI) can filter customer requests so that a hotels front office can focus their attention on high-value requests.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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