{"id":3463,"date":"2023-05-14T12:00:28","date_gmt":"2023-05-14T10:00:28","guid":{"rendered":"https:\/\/revfine.com\/?p=3463"},"modified":"2025-09-17T19:51:44","modified_gmt":"2025-09-17T17:51:44","slug":"recepcion-frente-a-ventas-adicionales-antes-de-la-estancia","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/es\/front-desk-vs-pre-stay-upselling\/","title":{"rendered":"\u00bfPueden coexistir el upselling en recepci\u00f3n y antes de la estancia?"},"content":{"rendered":"<p><em>Los hoteles pueden aplicar ventas adicionales en cuatro momentos principales del viaje del hu\u00e9sped: cuando el hu\u00e9sped reserva, antes de la estad\u00eda, durante el check-in y durante la estad\u00eda del hu\u00e9sped. Ofrecer extras a trav\u00e9s del motor de reservas del sitio web del hotel es un enfoque con el que muchos hoteleros se sienten c\u00f3modos, aunque ralentiza el proceso de reserva y reduce las tasas de conversi\u00f3n. En lugar de eso, centr\u00e9monos en c\u00f3mo funcionan las ventas adicionales previas a la estancia y por qu\u00e9 deber\u00edan aplicarse sistem\u00e1ticamente para aumentar los ingresos.<\/em><\/p>\n<h2>La recepci\u00f3n y las ventas adicionales previas a la estancia van de la mano<\/h2>\n<p>Una pregunta frecuente, por ejemplo, es si las ventas adicionales antes de la llegada y las ventas adicionales en la recepci\u00f3n pueden coexistir sin que a los recepcionistas les resulte m\u00e1s dif\u00edcil hacer buenos negocios.<\/p>\n<p>Para encontrar la respuesta, imaginemos la siguiente situaci\u00f3n con la que los hoteleros est\u00e1n muy familiarizados: un hotel urbano concurrido el viernes a las 14:00 horas. Van llegando invitados, se ha formado una larga cola en la recepci\u00f3n y el equipo est\u00e1 desbordado. \u00bfPodr\u00e1n los recepcionistas aumentar las ventas de habitaciones y servicios, o tendr\u00e1n que realizar r\u00e1pidamente los registros de entrada, dejando dinero sobre la mesa? \u00bfY es realmente el registro de entrada? <a href=\"https:\/\/hubs.ly\/H0lcp6S0?utm_source=Revfine.com&amp;utm_medium=Expert%20Partner&amp;utm_campaign=Revfine.com\" target=\"_blank\" rel=\"noopener noreferrer\">el mejor momento para aumentar las ventas<\/a>?<\/p>\n<p>Tambi\u00e9n es importante tener en cuenta que no todo el personal de recepci\u00f3n tiene el mismo nivel de habilidad y deseo de vender habitaciones de hotel y servicios auxiliares. Esto significa que a algunos empleados les ir\u00e1 mejor que a otros y el nivel de ingresos por ventas adicionales depende en gran medida de qui\u00e9n est\u00e9 de turno.<\/p>\n<p>Las ventas adicionales previas a la estad\u00eda son una soluci\u00f3n para ambos problemas, ya que pueden ayudar a su equipo de recepci\u00f3n y garantizar mejores resultados de las ventas adicionales.<\/p>\n<h2>Las ventajas de automatizar su proceso de ventas adicionales antes de la estad\u00eda<\/h2>\n<p>Hoy en d\u00eda, puede confiar en la pr\u00f3xima generaci\u00f3n de soluciones de ventas adicionales que utilizan tecnolog\u00eda para personalizar y automatizar la venta de servicios auxiliares y actualizaciones. Esto democratiza sus ventas en reservas existentes y genera m\u00e1s ingresos independientemente de las habilidades de su equipo y de lo ocupados que est\u00e9n.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-78884513' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-78884513' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_433616679707 = function(){ai_insert_viewport_code ('ai-insert-7-78884513');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_433616679707 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_642483504594);\n<\/script>\n<\/p>\n<p>A pesar de que esta tecnolog\u00eda ayuda a atraer a m\u00e1s hu\u00e9spedes y hace que las operaciones de recepci\u00f3n sean m\u00e1s fluidas, muchos hoteles est\u00e1n preocupados antes de la llegada. <a href=\"https:\/\/www.revfine.com\/es\/hotel-de-ventas-adicionales\/\">aumentar las ventas<\/a> limitar\u00e1 las oportunidades que tienen para presentar a los invitados en la recepci\u00f3n. Esta es una preocupaci\u00f3n v\u00e1lida, especialmente para el personal que recibe una comisi\u00f3n. Sin embargo, una vez que el equipo aprende a utilizar un <a href=\"https:\/\/www.revfine.com\/es\/hotel-de-ventas-adicionales\/\">aumentar las ventas<\/a> los datos de los hu\u00e9spedes del programa para realizar ventas adicionales, estas preocupaciones generalmente pueden disiparse.<\/p>\n<h2>Ejemplo del proceso de venta adicional previo a la estad\u00eda<\/h2>\n<p>Veamos un ejemplo: un hu\u00e9sped que reserv\u00f3 una habitaci\u00f3n de categor\u00eda b\u00e1sica paga por una mejora a una habitaci\u00f3n superior, pero es poco probable que venda m\u00e1s a una habitaci\u00f3n de lujo o una suite. En cambio, este hu\u00e9sped puede optar por una botella de vino en la habitaci\u00f3n a su llegada u optar por otra oferta si llega antes de su llegada.<\/p>\n<p>\u00bfQu\u00e9 opinas? \u00bfSe ha cumplido ya la misi\u00f3n de aumentar las ventas del hotel? \u00a1A\u00fan no! Ahora los recepcionistas pueden realizar m\u00e1s ventas adicionales y cruzadas a este hu\u00e9sped. Por ejemplo, pueden ofrecer una habitaci\u00f3n superior con una vista m\u00e1s bonita o, dado que al hu\u00e9sped parece gustarle el vino, un maridaje de vino con la cena o una tarjeta de bebidas para la estancia podr\u00eda ser una buena opci\u00f3n.<\/p>\n<p>Hay aplicaciones de ventas adicionales disponibles que facilitan el proceso, como Oaky. La App te enviar\u00e1 un informe previo a la llegada diario a las 23:00 horas. Muestra al personal de recepci\u00f3n qui\u00e9n opt\u00f3 por una venta adicional y qu\u00e9 les interesa. Ahora los recepcionistas pueden ofrecer servicios relacionados en funci\u00f3n de lo que saben sobre los deseos y necesidades del hu\u00e9sped.<\/p>\n<div class=\"fusion-text fusion-text-1 fusion-no-medium-visibility fusion-no-large-visibility\"><\/p>\n<p><span style=\"font-size: 12pt;\"><b style=\"font-size: 12pt;\">Para ver la siguiente tabla en un dispositivo m\u00f3vil, encienda su dispositivo <\/b><b>oblicuo<\/b><b style=\"font-size: 12pt;\"> para vista horizontal.<\/b><\/span><\/p>\n<p>\n<\/div>\n<table border=\"1px\">\n<tbody>\n<tr>\n<td style=\"background-color: #d4a763; border-color: #d4a763; width: 651px;\" colspan=\"4\" width=\"651\">\n<p style=\"text-align: center;\"><span style=\"font-size: 13pt;\"><strong>Informe previo a la llegada<\/strong><\/span><br \/>\n<strong>01-01-2020<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr style=\"background-color: #f2efef; border-color: #f2efef;\">\n<td width=\"134\"><strong>Invitado<\/strong><\/td>\n<td width=\"178\"><strong>N\u00famero de reserva<\/strong><\/td>\n<td width=\"160\"><strong>Correo electr\u00f3nico<\/strong><\/td>\n<td width=\"179\"><strong>Trato<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><span style=\"color: #d4a763;\"><strong>R\u00e1pido Gonzalez<\/strong><\/span><\/td>\n<td width=\"178\">X1900EF132<\/td>\n<td width=\"160\">spegon@guest.booking.com<\/td>\n<td width=\"179\">Paquete Rom\u00e1ntico \u2013 \u00a1sorprende a tu pareja!<\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><strong><span style=\"color: #d4a763;\">Bugs Bunny<\/span><\/strong><\/td>\n<td width=\"178\">Y1811AG032<\/td>\n<td width=\"160\">bugbun@guest.booking.com<\/td>\n<td width=\"179\">Botella de Prosecco en la habitaci\u00f3n.<\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><span style=\"color: #d4a763;\"><strong>pato lucas<\/strong><\/span><\/td>\n<td width=\"178\">X2109AB222<\/td>\n<td width=\"160\">dafduk@guest.booking.com<\/td>\n<td width=\"179\">Pizza gratis para salvar el planeta<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Una preocupaci\u00f3n frecuente del personal hotelero es perder sus comisiones por upselling al comenzar a usar un programa de pre-upselling. Por experiencia, una estrategia eficaz para abordar esta preocupaci\u00f3n es que la gerencia ofrezca incentivos basados en el rendimiento del programa. Esto anima al personal a gestionar r\u00e1pidamente las solicitudes entrantes, gestionar mejor su inventario y aprovechar al m\u00e1ximo las capacidades de la herramienta.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-87219335' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-87219335' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_736282417568 = function(){ai_insert_viewport_code ('ai-insert-4-87219335');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_736282417568 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_883924748132);\n<\/script>\n<\/p>\n<p><strong>En conclusi\u00f3n, las ventas adicionales en recepci\u00f3n y antes de la estancia pueden coexistir. Las ventas adicionales previas a la estad\u00eda deben ser un esfuerzo de equipo, al igual que cualquier otra pol\u00edtica o programa nuevo que implemente un hotel. De esa manera, todo el personal se har\u00e1 cargo de las nuevas solicitudes de ventas adicionales y brindar\u00e1 sugerencias valiosas cuando usted presente nuevas ofertas con las que experimentar.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>M\u00e1s consejos para hacer crecer su negocio<\/h3>\n<strong>Revfine.com<\/strong> es la plataforma de conocimiento l\u00edder para la industria de la hospitalidad y los viajes. Los profesionales utilizan nuestros conocimientos, estrategias y consejos pr\u00e1cticos para inspirarse, optimizar los ingresos, innovar los procesos y mejorar la experiencia del cliente.<br><br>\n\nExplore el asesoramiento de expertos sobre gesti\u00f3n, marketing, revenue management, operaciones, software y tecnolog\u00eda en nuestro sitio web dedicado. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/es\/category\/hotel-blog\/\">Hotel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/es\/category\/hospitalidad\/\">Hospitalidad<\/a><\/span>, y <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/es\/category\/viaje\/\">Viajes y Turismo<\/a><\/span> categor\u00edas.<\/div>","protected":false},"excerpt":{"rendered":"<p>Los hoteles pueden aplicar ventas adicionales en cuatro momentos principales del viaje del hu\u00e9sped: cuando el hu\u00e9sped reserva, antes de la estad\u00eda, durante el check-in y durante la estad\u00eda del hu\u00e9sped. Ofrecer extras a trav\u00e9s del motor de reservas del sitio web del hotel es un enfoque con el que muchos hoteleros se sienten c\u00f3modos, aunque ralentiza el proceso de reserva y reduce las tasas de conversi\u00f3n. En lugar de eso, centr\u00e9monos en c\u00f3mo las ventas adicionales previas a la estancia<\/p>","protected":false},"author":1,"featured_media":3468,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[752,765],"tags":[170],"class_list":["post-3463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-front-office","category-hotel-upselling","tag-oaky"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Can Front-Desk and Pre-Stay Upselling Coexist?<\/title>\n<meta name=\"description\" content=\"Hotels can apply upselling at four main moments in the guest journey: when the guest books, pre-stay, during check-in and during the guest\u2019s stay.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revfine.com\/es\/recepcion-frente-a-ventas-adicionales-antes-de-la-estancia\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can Front-Desk and Pre-Stay Upselling Coexist?\" \/>\n<meta property=\"og:description\" content=\"Hotels can apply upselling at four main moments in the guest journey: when the guest books, pre-stay, during check-in and during the guest\u2019s stay.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.revfine.com\/es\/recepcion-frente-a-ventas-adicionales-antes-de-la-estancia\/\" \/>\n<meta property=\"og:site_name\" content=\"Revfine.com\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-14T10:00:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T17:51:44+00:00\" \/>\n<meta property=\"og:image\" 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