{"id":11008,"date":"2023-06-09T12:00:30","date_gmt":"2023-06-09T10:00:30","guid":{"rendered":"https:\/\/www.revfine.com\/?p=11008"},"modified":"2025-09-18T13:06:10","modified_gmt":"2025-09-18T11:06:10","slug":"comment-l-ai-augmente-la-rentabilite-du-front-office-d-un-hotel","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/fr\/how-ai-increases-the-profitability-of-a-hotels-front-office\/","title":{"rendered":"Comment l&#039;IA augmente la rentabilit\u00e9 du front office d&#039;un h\u00f4tel"},"content":{"rendered":"<p><em>Les r\u00e9ceptions d\u2019h\u00f4tels sont souvent consid\u00e9r\u00e9es comme des centres de co\u00fbts alors qu\u2019elles devraient \u00eatre consid\u00e9r\u00e9es comme des centres de profit. L&#039;intelligence artificielle (IA) peut filtrer et r\u00e9soudre les demandes des clients et les FAQ afin que le personnel puisse se concentrer uniquement sur les demandes des clients \u00e0 forte valeur ajout\u00e9e.<\/em><\/p>\n<h2>L&#039;innovation ne consiste pas \u00e0 remplacer les humains par des machines<\/h2>\n<p>La complaisance est le principal obstacle \u00e0 la modernisation de la r\u00e9ception des h\u00f4tels. Les h\u00f4teliers ont tendance \u00e0 comparer les t\u00e2ches de leur personnel de r\u00e9ception et \u00e0 essayer de trouver une machine qui pourrait les reproduire. Ce n\u2019est pas la bonne fa\u00e7on de proc\u00e9der. L\u2019innovation ne consiste pas \u00e0 remplacer les humains par des machines. Il s\u2019agit de trouver de nouvelles fa\u00e7ons de cr\u00e9er de la valeur.<\/p>\n<p>L&#039;intelligence artificielle (IA) est une technologie disruptive destin\u00e9e \u00e0 automatiser les t\u00e2ches et \u00e0 am\u00e9liorer le fonctionnement de la r\u00e9ception d&#039;un h\u00f4tel. La mise en \u0153uvre de l&#039;IA dans votre front office ou votre centre d&#039;appels doit faire partie d&#039;un processus de transformation qui \u00e9tablira un nouvel \u00e9quilibre entre le personnel et les agents virtuels afin d&#039;utiliser les meilleures comp\u00e9tences que chacun a \u00e0 offrir.<\/p>\n<h2>Tirez parti des chatbots des h\u00f4tels pour automatiser les interactions avec les clients<\/h2>\n<p>L\u2019IA est encore loin des capacit\u00e9s humaines. N\u00e9anmoins, les chatbots peuvent fournir des r\u00e9ponses instantan\u00e9es aux requ\u00eates li\u00e9es \u00e0 l&#039;h\u00f4tel et, par cons\u00e9quent, r\u00e9duire les co\u00fbts op\u00e9rationnels en garantissant que le personnel ne perd pas son temps pr\u00e9cieux dans des conversations banales. Au lieu de cela, l\u2019IA est meilleure que les humains pour g\u00e9rer les demandes r\u00e9p\u00e9titives des clients. Concentrez-vous donc sur ce qui est bien dans l\u2019IA et sur la fa\u00e7on dont elle peut compl\u00e9ter votre personnel.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-64327387' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-64327387' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_994766776660 = function(){ai_insert_viewport_code ('ai-insert-7-64327387');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_994766776660 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_655796302403);\n<\/script>\n<\/p>\n<h3>Les chatbots am\u00e9liorent l&#039;efficacit\u00e9 de la r\u00e9ception des h\u00f4tels<\/h3>\n<p>90% des demandes clients que les r\u00e9ceptions des h\u00f4tels re\u00e7oivent quotidiennement sont r\u00e9p\u00e9titives. Cela offre une excellente opportunit\u00e9 d\u2019automatisation. Les requ\u00eates entrantes des clients proviennent principalement des canaux de courrier \u00e9lectronique, de t\u00e9l\u00e9phone, de chat et de messagerie. L\u2019\u00e9tat actuel de la technologie de l\u2019IA (voir l\u2019image ci-dessous) rend ces conversations faciles \u00e0 automatiser. Alors, pourquoi ne pas commencer \u00e0 explorer ce que l\u2019IA peut faire pour vous ?<br \/>\n<span style=\"color: #ffffff;\">\u2013<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-11010\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Chatbots-Boost-Hotel-Front-Office-Efficiency.png\" alt=\"Les chatbots am\u00e9liorent l&#039;efficacit\u00e9 de la r\u00e9ception des h\u00f4tels\" width=\"602\" height=\"443\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Chatbots-Boost-Hotel-Front-Office-Efficiency-300x221.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Chatbots-Boost-Hotel-Front-Office-Efficiency.png 602w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/p>\n<p><span style=\"color: #ffffff;\">\u2013<\/span><\/p>\n<h2>2 Cas d&#039;utilisation d&#039;h\u00f4tels qui ont int\u00e9gr\u00e9 avec succ\u00e8s l&#039;IA<\/h2>\n<p>Vous trouverez ci-dessous deux exemples de la fa\u00e7on dont les h\u00f4tels ont int\u00e9gr\u00e9 avec succ\u00e8s l\u2019IA dans leurs communications h\u00f4teli\u00e8res.<\/p>\n<h3>1) Le front office de NH Hotels g\u00e8re les e-mails entrants gr\u00e2ce \u00e0 l&#039;automatisation des e-mails par l&#039;IA<\/h3>\n<p>NH Hotels exploite l&#039;IA pour r\u00e9soudre les probl\u00e8mes de distribution d&#039;e-mails. En r\u00e9sum\u00e9, le centre de contact NH re\u00e7oit chaque jour un volume \u00e9lev\u00e9 de demandes par courrier \u00e9lectronique. Gr\u00e2ce aux algorithmes Natural Language Understanding (NLU), ils peuvent d\u00e9sormais identifier et traiter instantan\u00e9ment les demandes de r\u00e9servation.<\/p>\n<p><strong>Processus de robot de messagerie NH<\/strong><\/p>\n<ul>\n<li>G\u00e9rer des demandes simples de disponibilit\u00e9s<\/li>\n<li>Identifier les opportunit\u00e9s MICE\n<ul>\n<li>Lorsqu&#039;une demande n&#039;est pas pertinente par manque de disponibilit\u00e9 ou de budget, pr\u00e9venez le client par email<\/li>\n<li>Lorsqu&#039;une demande est pertinente, veuillez la transmettre \u00e0 un agent MICE pour un suivi rapide. (D\u00e9lai de r\u00e9ponse moyen &lt;1h vs 1,5 jours avant)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Exemple de NLU appliqu\u00e9 \u00e0 l&#039;interpr\u00e9tation des e-mails<\/h4>\n<div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:60%;\" ><iframe title=\"Lecteur vid\u00e9o YouTube 1\" src=\"https:\/\/www.youtube.com\/embed\/bxItdjkhp6s?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div>\n<p><span style=\"font-size: 10pt;\"><em>(Source\u00a0: H\u00f4telRezBot)<\/em><\/span><\/p>\n<h3>2) Zafiro Hotels &amp; Resorts exploite un chatbot IA pour offrir un service client instantan\u00e9<\/h3>\n<p>Les chatbots doivent \u00e9galement faire partie de votre strat\u00e9gie de communication. Zafiro Hotels &amp; Resorts a mis en \u0153uvre un chatbot Quicktext sur son site Web et ses r\u00e9seaux sociaux en 2019 pour r\u00e9soudre les probl\u00e8mes de saturation des centres d&#039;appels. Quelques mois apr\u00e8s sa mise en \u0153uvre, le chatbot Zafiro a fourni des r\u00e9ponses automatis\u00e9es instantan\u00e9es \u00e0 environ 80% de requ\u00eates clients.<br \/>\n<span style=\"color: #ffffff;\">\u2013<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-11013\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Artificial-Intelligence-AI-Chatbot-Hotel-Front-Office-Zafiro-Hotels-and-Resorts.jpg\" alt=\"Chatbot IA \u00e0 intelligence artificielle - R\u00e9ception d&#039;h\u00f4tel - Zafiro Hotels and Resorts\" width=\"602\" height=\"390\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Artificial-Intelligence-AI-Chatbot-Hotel-Front-Office-Zafiro-Hotels-and-Resorts-300x194.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Artificial-Intelligence-AI-Chatbot-Hotel-Front-Office-Zafiro-Hotels-and-Resorts.jpg 700w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/mariaserrab\/\" target=\"_blank\" rel=\"noopener\">Maria Serra<\/a>, responsable e-commerce chez <a href=\"https:\/\/www.zafirohotels.com\/en\/bezafiro\/zafiro-hotels-virtual-assistant-among-the-top-three-in-the-world\/\" target=\"_blank\" rel=\"noopener\">Zafiro Hotels &amp; Resorts<\/a>.<\/p>\n<p>\ud83d\udc49 <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.quicktext.im\/zafiro\/\" target=\"_blank\" rel=\"noopener\">Cliquez ici<\/a><\/span> ici pour des informations plus d\u00e9taill\u00e9es et les r\u00e9sultats de l\u2019\u00e9tude de cas de Zafiro Hotels.<\/p>\n<h2>Tirer le meilleur parti des chatbots<\/h2>\n<p>Les chatbots sont efficaces pour r\u00e9pondre aux FAQ et g\u00e9rer les t\u00e2ches fr\u00e9quemment demand\u00e9es, telles que la modification et l&#039;annulation de r\u00e9servations ou le traitement des surclassements. Un chatbot intelligent peut trier rapidement la demande : provient-elle d&#039;un client direct ou OTA ? S&#039;il s&#039;agissait d&#039;une r\u00e9servation directe, le chatbot pourrait fournir un lien d&#039;annulation et la possibilit\u00e9 d&#039;obtenir davantage d&#039;aide si le client ne peut pas annuler de mani\u00e8re ind\u00e9pendante. Si l&#039;annulation s&#039;effectuait via une OTA, ils pourraient poliment renvoyer le client pour annuler les proc\u00e9dures sur le site Web de l&#039;OTA.<br \/>\n<span style=\"color: #ffffff;\">\u2013<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-11014\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Make-Best-Use-of-Chatbots.jpg\" alt=\"Tirer le meilleur parti des chatbots\" width=\"602\" height=\"420\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Make-Best-Use-of-Chatbots-300x209.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Make-Best-Use-of-Chatbots.jpg 700w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><br \/>\n<span style=\"color: #ffffff;\">\u2013<\/span><\/p>\n<h2>L&#039;IA et les humains travaillent en \u00e9quipe pour maximiser la satisfaction client<\/h2>\n<p>Le volume de requ\u00eates clients entrantes quotidiennes est un d\u00e9fi pour tout front office. Les robots agissent comme un filtre afin que 70-80% des requ\u00eates soient r\u00e9solues automatiquement. Les humains peuvent alors concentrer leur temps pr\u00e9cieux uniquement sur des demandes hautement qualifi\u00e9es. Par cons\u00e9quent, un personnel form\u00e9 peut prendre des d\u00e9cisions pertinentes et n\u00e9gocier pour r\u00e9soudre des ventes et des plaintes complexes.<\/p>\n<p>Le taux de conversion moyen d&#039;un chatbot d&#039;h\u00f4tel sans assistance humaine est de 10%. Supposons que le personnel humain exploite les informations fournies par les chatbots pour suivre les clients qui n&#039;ont pas encore confirm\u00e9 leurs r\u00e9servations. Dans ce cas, le taux de conversion peut atteindre 35% s&#039;il est bien fait.<\/p>\n<p>La mise en \u0153uvre de l\u2019IA va de pair avec une meilleure formation du personnel, afin que votre \u00e9quipe puisse acqu\u00e9rir de nouvelles comp\u00e9tences n\u00e9cessaires dans un front office ou un centre de contact pilot\u00e9 par l\u2019IA.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-51652584' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-51652584' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_975048946899 = function(){ai_insert_viewport_code ('ai-insert-4-51652584');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_975048946899 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_936742867175);\n<\/script>\n<\/p>\n<p><strong>Pendant trop longtemps, les r\u00e9ceptionnistes d&#039;h\u00f4tel ont fait le travail des machines. Il est temps de les lib\u00e9rer des demandes r\u00e9p\u00e9titives et de les aider \u00e0 se concentrer sur des t\u00e2ches \u00e0 forte valeur ajout\u00e9e. L&#039;IA rationalise les processus de r\u00e9ception, aide les h\u00f4tels \u00e0 offrir un service instantan\u00e9 et \u00e0 augmenter les ventes directes, tandis que le personnel se concentre sur la cr\u00e9ation d&#039;un lien humain et d&#039;une exp\u00e9rience inoubliable avec les clients de l&#039;\u00e9tablissement.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Plus de conseils pour d\u00e9velopper votre entreprise<\/h3>\n<strong>Revfine.com<\/strong> est la plateforme de connaissances leader dans le secteur de l&#039;h\u00f4tellerie et du voyage. Les professionnels utilisent nos connaissances, nos strat\u00e9gies et nos conseils pratiques pour s&#039;inspirer, optimiser leurs revenus, innover dans leurs processus et am\u00e9liorer l&#039;exp\u00e9rience client.<br><br>\n\nD\u00e9couvrez des conseils d&#039;experts sur la gestion, le marketing, revenue management, les op\u00e9rations, les logiciels et la technologie dans notre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hotel-blog\/\">H\u00f4tel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hospitalite\/\">Hospitalit\u00e9<\/a><\/span>, et <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/voyager\/\">Voyages et tourisme<\/a><\/span> cat\u00e9gories.<\/div>","protected":false},"excerpt":{"rendered":"<p>Les r\u00e9ceptions d\u2019h\u00f4tels sont souvent consid\u00e9r\u00e9es comme des centres de co\u00fbts alors qu\u2019elles devraient \u00eatre consid\u00e9r\u00e9es comme des centres de profit. L&#039;intelligence artificielle (IA) peut filtrer et r\u00e9soudre les demandes des clients et les FAQ afin que le personnel puisse se concentrer uniquement sur les demandes des clients \u00e0 forte valeur ajout\u00e9e. L&#039;innovation ne consiste pas \u00e0 remplacer les humains par des machines. La complaisance est le principal obstacle \u00e0 la modernisation de la r\u00e9ception des h\u00f4tels. Les h\u00f4teliers ont tendance \u00e0 comparer leurs<\/p>","protected":false},"author":1,"featured_media":35993,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[768,752],"tags":[617],"class_list":["post-11008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-emerging-hotel-technology","category-front-office","tag-quicktext"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How AI Increases The Profitability of a Hotel&#039;s Front Office<\/title>\n<meta name=\"description\" content=\"Artificial Intelligence (AI) can filter customer requests so that a hotels front office can focus their attention on high-value requests.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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