{"id":17870,"date":"2023-07-03T15:00:12","date_gmt":"2023-07-03T13:00:12","guid":{"rendered":"https:\/\/www.revfine.com\/?p=17870"},"modified":"2023-12-06T15:47:16","modified_gmt":"2023-12-06T14:47:16","slug":"strategies-de-gestion-des-revenus-auxiliaires-pour-les-hotels","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/fr\/ancillary-revenue-management-strategies-for-hotels\/","title":{"rendered":"Comment les h\u00f4tels peuvent-ils atteindre leur potentiel de gestion des revenus auxiliaires\u00a0?"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:25px;--awb-padding-right:35px;--awb-padding-left:35px;--awb-padding-right-small:15px;--awb-padding-left-small:15px;--awb-margin-bottom:30px;--awb-background-color:#212121;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;--awb-font-size:17px;--awb-text-transform:none;\"><h2><span style=\"color: #d4a763; font-size: 16pt;\">Question pour notre panel d&#039;experts en gestion des revenus\u00a0:<\/span><\/h2>\n<p><span style=\"color: #ffffff;\">L&#039;importance de la gestion des revenus auxiliaires est croissante. Quelles strat\u00e9gies ARM peuvent \u00eatre utilis\u00e9es pour augmenter les revenus de la chambre \/ les revenus par client\u00a0?<br \/>\n(Question propos\u00e9e par Pablo Torres)<\/span><\/p>\n<\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:30px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#d4a763;border-color:#d4a763;border-top-width:4px;\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:-25px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:left;\"><h2><span style=\"font-size: 20pt;\">Groupe d&#039;experts de l&#039;industrie<\/span><\/h2>\n<\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-font-size:15px;--awb-text-color:#212121;\"><p>Notre panel d&#039;experts de l&#039;industrie est compos\u00e9 de professionnels de l&#039;industrie de l&#039;h\u00f4tellerie et du voyage. Ils ont des connaissances compl\u00e8tes et d\u00e9taill\u00e9es, une exp\u00e9rience de la pratique ou de la gestion et sont avant-gardistes. Ils r\u00e9pondent \u00e0 des questions sur l&#039;\u00e9tat de l&#039;industrie. Ils partagent leurs points de vue sur des sujets tels que la gestion des revenus, le marketing, les op\u00e9rations, la technologie et discutent des derni\u00e8res tendances.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:-30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-line-height:1.7;--awb-text-transform:none;\"><h3>Notre panel d&#039;experts en gestion des revenus<\/h3>\n<ul>\n<li><span style=\"text-decoration: underline;\"><a href=\"#theresa-prins\">Theresa Prins \u2013 Fondatrice, Revenue Resolutions<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#nikhil-roy\"><span style=\"color: #d4a763; text-decoration: underline;\">Nikhil Roy \u2013 Revenue &amp; Pricing Manager, Key Hospitality BV<\/span><\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#daniel-feitosa\">Daniel Feitosa \u2013 Sp\u00e9cialiste de la gestion des revenus<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#chaya-kowal\">Chaya Kowal \u2013 Directrice de la gestion des revenus, Potato Head Family<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#krunal-shah\">Krunal Shah - Directeur du groupe des revenus, Dorsett Hospitality International<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #d4a763; text-decoration: underline;\"><a style=\"color: #d4a763; text-decoration: underline;\" href=\"#tanya-hadwick\">Tanya Hadwick \u2013 Responsable des revenus et du rendement du groupe, SunSwept Resorts<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#sergio-sartori\">Sergio Sartori \u2013 Directeur principal des revenus du groupe, Ruby GmbH<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#daphne-beers\">Daphne Beers \u2013 Propri\u00e9taire, Your-Q Hospitality Academy<\/a><span style=\"color: #d4a763; text-decoration: underline;\"><br \/>\n<\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#heidi-gempel\">Heidi Gempel \u2013 Fondatrice, HGE International Pte Ltd<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #d4a763; text-decoration: underline;\"><a style=\"color: #d4a763; text-decoration: underline;\" href=\"#pablo-torres\">Pablo Torres \u2013 Consultant h\u00f4telier, TSA Solutions<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #d4a763; text-decoration: underline;\"><a style=\"color: #d4a763; text-decoration: underline;\" href=\"#edyta-walczak\">Edyta Walczak \u2013 Experte en gestion des revenus<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#mariska-vanheemskerk\">Mariska van Heemskerk \u2013 Propri\u00e9taire, Revenue Management Works<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #d4a763; text-decoration: underline;\"><a style=\"color: #d4a763; text-decoration: underline;\" href=\"#heiko-rieder\">Heiko Rieder \u2013 Professionnel de la gestion des revenus<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #d4a763; text-decoration: underline;\"><a style=\"color: #d4a763; text-decoration: underline;\" href=\"#silvia-cantarella\">Silvia Cantarella \u2013 Consultante en Revenue Management, Revenue Acrobats<\/a><\/span><span style=\"color: #d4a763; text-decoration: underline;\"><br \/>\n<\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #d4a763; text-decoration: underline;\"><a style=\"color: #d4a763; text-decoration: underline;\" href=\"#massimiliano-terzulli\">Massimiliano Terzulli \u2013 Consultant en gestion des revenus, Franco Grasso Revenue Team<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #d4a763; text-decoration: underline;\"><a style=\"color: #d4a763; text-decoration: underline;\" href=\"#join-panel\">Posez une question \u00e0 notre panel<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #d4a763; text-decoration: underline;\"><a style=\"color: #d4a763; text-decoration: underline;\" href=\"#join-panel\">Rejoignez notre panel d&#039;experts<\/a><\/span><\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div id=\"theresa-prins\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-1 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-12766\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Theresa-Prins-150x150.png\" alt=\"Th\u00e9r\u00e8se Prins\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Theresa-Prins-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Theresa-Prins-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Theresa-Prins.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Th\u00e9r\u00e8se Prins<\/span><span class=\"person-title\">Fondateur, R\u00e9solutions de revenus<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/theresa-prins-9335b04\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab J&#039;essaie de promouvoir ce que j&#039;appelle &#039;garder l&#039;argent en interne&#039;. Pour augmenter les revenus des chambres gr\u00e2ce \u00e0 la demande, nous pouvons soit proposer une remise, soit une valeur ajout\u00e9e. Je vous recommande de prendre la valeur de la remise et de la transformer en une valeur ajout\u00e9e g\u00e9n\u00e9ratrice de revenus. <\/em><em>Par exemple, si vous deviez accorder une remise de 10% et que cela revient \u00e0 $20, pourquoi ne pas conserver votre tarif, mais offrir un bon de $20 \u00e0 valoir sur les consommations au restaurant avec son repas. <\/em><\/p>\n<p><em>Le client b\u00e9n\u00e9ficie d&#039;un meilleur rapport qualit\u00e9-prix et l&#039;h\u00f4tel peut conserver les revenus en interne. De plus, si l&#039;invit\u00e9 d\u00e9pense cette valeur ajout\u00e9e, il ach\u00e8tera \u00e9galement un d\u00eener pour y avoir droit et, \u00e0 son tour, augmentera les revenus par invit\u00e9 disponible.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"nikhil-roy\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-2 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-15623\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Nikhil-Roy-150x150.png\" alt=\"Nikhil Roy\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Nikhil-Roy-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Nikhil-Roy.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Nikhil Roy<\/span><span class=\"person-title\">Responsable des revenus et des prix, Key Hospitality BV<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/nikhilroy24\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;Des exemples de gestion des revenus auxiliaires peuvent \u00eatre\u00a0:<\/em><\/p>\n<ul>\n<li><em>Boutique en ligne (peut \u00eatre connect\u00e9e au Wi-Fi de l&#039;h\u00f4tel, permettant aux clients de commander des articles et de les ajouter \u00e0 leur facture, par exemple, le petit-d\u00e9jeuner livr\u00e9 en chambre, le service en chambre, la nourriture et les boissons, etc.)<\/em><\/li>\n<li><em>D\u00e9part tardif et enregistrement anticip\u00e9<\/em><\/li>\n<li><em>Surclassement de chambre (une semaine avant l&#039;enregistrement, les h\u00f4tels peuvent envoyer un e-mail \u00e0 leurs clients leur offrant la possibilit\u00e9 de surclasser leur r\u00e9servation moyennant des frais. Cela peut \u00eatre utilis\u00e9 lorsque la demande est faible)<\/em><\/li>\n<li><em>Partenariat avec des \u00e9tablissements situ\u00e9s autour de l&#039;h\u00f4tel, par exemple un spa, un salon, un restaurant\/caf\u00e9, une agence de voyage, un service de location de voitures, etc.<\/em><\/li>\n<li><em>Marchandises et souvenirs d&#039;h\u00f4tel, coffrets cadeaux<\/em><\/li>\n<li><em>Des espaces tels que des salles de r\u00e9union peuvent \u00eatre lou\u00e9s \u00e0 des entreprises qui recherchent des espaces de bureau \u00e0 court terme<\/em><\/li>\n<li><em>Cr\u00e9ez des forfaits pour les clients qui incluent F&amp;B, spa, activit\u00e9s r\u00e9cr\u00e9atives, etc.<\/em><em>\u00a0<\/em><\/li>\n<li><em>Divertissement \u00e0 la demande (par exemple, Netflix et un abonnement \u00e0 Spotify) pour un acc\u00e8s instantan\u00e9 \u00e0 du contenu et \u00e0 de la musique de qualit\u00e9 en plus des cha\u00eenes de t\u00e9l\u00e9vision r\u00e9guli\u00e8res qui sont gratuites \u00bb<\/em><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"daniel-feitosa\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-3 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-15644\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Daniel-Feitosa-150x150.png\" alt=\"Daniel Feitosa\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Daniel-Feitosa-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Daniel-Feitosa.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Daniel Feitosa<\/span><span class=\"person-title\">Sp\u00e9cialiste de la gestion des revenus<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/feitosadaniel\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab\u00a0Il existe de nombreuses opportunit\u00e9s de croissance des revenus auxiliaires avec les clients en interne. <\/em><em>La strat\u00e9gie de mont\u00e9e en gamme est une r\u00e9elle opportunit\u00e9 \u00e0 g\u00e9rer. Combien de suites sont vides alors que les clients pourraient en profiter s&#039;ils recevaient une offre attractive correspondant \u00e0 leurs besoins\u00a0?<\/em><\/p>\n<p><em>Le personnel de la r\u00e9ception form\u00e9 \u00e0 la vente pour comprendre les clients et les produits qu&#039;ils peuvent proposer peut \u00eatre utile pour sensibiliser les clients aux environnements F&amp;B. Si nous avons \u00e9galement des incitations pour le personnel bas\u00e9es sur les revenus auxiliaires, nous cr\u00e9ons une mentalit\u00e9 de revenu parmi tout le personnel. Chaque membre de l&#039;\u00e9quipe <\/em><em>a besoin de conna\u00eetre les r\u00e9ponses \u00e0 ces questions\u00a0: qu&#039;est-ce qui am\u00e8ne cet invit\u00e9 ici\u00a0? Que pouvons-nous faire pour leur offrir une meilleure exp\u00e9rience\u00a0?<\/em><\/p>\n<p><em>R\u00e9fl\u00e9chissons-y. J&#039;ai vu d&#039;excellents employ\u00e9s du Front Office vendre des suites sur la base d&#039;une bonne compr\u00e9hension de la personne en face d&#039;eux et d&#039;une conversation d&#039;enregistrement fluide.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"chaya-kowal\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-4 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-13592\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Chaya-Kowal-150x150.png\" alt=\"Chaya Kowal\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Chaya-Kowal-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Chaya-Kowal-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Chaya-Kowal.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Chaya Kowal<\/span><span class=\"person-title\">Directeur de la gestion des revenus, Potato Head Family<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/chaya-kowal\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-8\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Au cours des derni\u00e8res ann\u00e9es, le Revenue Management a \u00e9volu\u00e9, passant du Room Revenue Management traditionnel \u00e0 une approche de Total Revenue Management (TRM). Alors que les h\u00f4tels commencent maintenant \u00e0 rouvrir apr\u00e8s leur fermeture en raison de la pand\u00e9mie, le contr\u00f4le des co\u00fbts et une dotation en personnel efficace sont l&#039;un des principaux objectifs. La \u00ab\u00a0gestion des revenus auxiliaires\u00a0\u00bb (ARM) est directement li\u00e9e \u00e0 cela.<\/em><\/p>\n<p><em>L&#039;ARM consiste \u00e0 optimiser chaque flux g\u00e9n\u00e9rateur de revenus d&#039;un h\u00f4tel. Il s&#039;agit \u00e0 la fois de ma\u00eetriser les co\u00fbts et d&#039;optimiser\/maximiser les revenus g\u00e9n\u00e9r\u00e9s dans tous les secteurs. Il consiste \u00e0 rechercher les petites failles et tous ces potentiels g\u00e9n\u00e9rateurs de profits inexploit\u00e9s. Les m\u00eames principes appliqu\u00e9s aux chambres peuvent \u00e9galement \u00eatre appliqu\u00e9s \u00e0 d&#039;autres domaines g\u00e9n\u00e9rateurs de revenus. <\/em><\/p>\n<p><em>ARM ne consiste pas seulement \u00e0 emballer d&#039;autres \u00e9l\u00e9ments comme F&amp;B ou Spa avec les chambres ; mais cela signifie entrer dans les d\u00e9tails de chaque point g\u00e9n\u00e9rateur de revenus de l&#039;h\u00f4tel\u00a0; comme l&#039;optimisation de l&#039;espace \u00e9v\u00e9nementiel (revenu par m\u00b2 disponible, revenu par participant, conversion des demandes), F&amp;B (efficacit\u00e9 des si\u00e8ges, revenus et b\u00e9n\u00e9fices par si\u00e8ge disponible par heure, invit\u00e9s internes et externes), club de plage (r\u00e9servations de lits de jour et efficacit\u00e9 par heure, revenus par lit de jour et par client), Spa et bien-\u00eatre (revenu par heure de traitement disponible) et examinez \u00e9galement des facteurs tels que l&#039;heure de pointe, l&#039;heure de la journ\u00e9e, le jour de la semaine par rapport au week-end, les clients internes et les clients externes, etc. <\/em><\/p>\n<p><em><strong>La pens\u00e9e cr\u00e9ative:<\/strong> <\/em><br \/>\n<em>Les \u00e9l\u00e9ments mentionn\u00e9s ci-dessus sont toujours la mani\u00e8re standard de faire les choses dans ARM. Si nous voulions sortir des sentiers battus, nous irions plus loin et chercherions des solutions plus cr\u00e9atives\/innovantes. Par example:<\/em><\/p>\n<ul>\n<li><em>Vendre des chambres pour quelques heures. Certains h\u00f4tels d&#039;a\u00e9roport le font d\u00e9j\u00e0 et les h\u00f4tels de ville avec de grands inventaires pourraient \u00e9galement faire quelque chose comme \u00e7a pour les voyageurs d&#039;affaires qui ont besoin de se reposer et de se ressourcer entre les r\u00e9unions (lorsqu&#039;ils sont en excursion d&#039;une journ\u00e9e par exemple).<\/em><\/li>\n<li><em>Showroom \u00e0 louer \u2013 peut-\u00eatre y a-t-il une pi\u00e8ce trop bruyante pour que quelqu&#039;un puisse y dormir (trop pr\u00e8s d&#039;un restaurant par exemple) mais ce serait parfait pour un \u00e9v\u00e9nement. Au lieu de le garder sur un statut \u00abhors service\u00bb, il pourrait probablement \u00eatre utilis\u00e9 par des personnes qui ont besoin d&#039;une salle d&#039;exposition temporaire (pour leur entreprise de bijoux par exemple) \/ ou des bijoutiers itin\u00e9rants.<\/em><\/li>\n<li><em>Des tarifs sp\u00e9ciaux pour les chambres peuvent \u00eatre propos\u00e9s pour les clients d&#039;un jour au club de plage du complexe, par exemple. Pour les resorts disposant d&#039;un casino ou d&#039;un golf, ils peuvent proposer des services compl\u00e9mentaires \u00e0 leurs clients en fonction de la consommation. Si les jours de pluie affectent les revenus du club de plage, que pourrait-on faire \u00e0 ce sujet\u00a0? Une offre sp\u00e9ciale pour les jours de pluie combinant spa peut-\u00eatre ?<\/em><\/li>\n<\/ul>\n<p><em><strong>Gestion des b\u00e9n\u00e9fices\u00a0:<\/strong> <\/em><br \/>\n<em>Je pense que c&#039;est aussi le bon moment pour commencer \u00e0 analyser (si vous ne le faites pas d\u00e9j\u00e0), le COS (Cost of Sale) par segment\/canal. Combien d\u00e9pensez-vous pour chaque OTA par exemple par rapport aux revenus et aux b\u00e9n\u00e9fices que vous g\u00e9n\u00e9rez\u00a0? Cela conduit au NRevPar - Net Revenue par chambre et vous permet de comptabiliser les d\u00e9penses. De nombreux h\u00f4tels d\u00e9placent leurs KPI vers GOPAR - B\u00e9n\u00e9fice Brut d&#039;Exploitation par chambre et TRevPAR - Revenu Total par Chambre. <\/em><\/p>\n<p><em><strong>Le Revenue Management n&#039;est pas qu&#039;une question de chiffres et d&#039;analyses\u00a0:<\/strong><\/em><br \/>\n<em>Surtout en ce moment, il est important de comprendre ce que veut le client. Par exemple, Booking.com s&#039;est adapt\u00e9 en lan\u00e7ant un badge de voyage durable. <\/em><\/p>\n<p><em><strong>La technologie:<\/strong><\/em><br \/>\n<em>Un syst\u00e8me int\u00e9gr\u00e9 \u00e0 tous les points de vente permettrait \u00e0 l&#039;h\u00f4tel de collecter et d&#039;analyser les donn\u00e9es plus facilement et de prendre les mesures appropri\u00e9es en ce qui concerne l&#039;optimisation des revenus totaux g\u00e9n\u00e9r\u00e9s.<\/em><\/p>\n<p><em><strong>Une approche holistique de la gestion des revenus\u00a0:<\/strong><\/em><br \/>\n<em>Construisez une culture de gestion des revenus dans l&#039;ensemble de l&#039;h\u00f4tel \/ de l&#039;entreprise. Il est important que chacun comprenne les principes du Revenue Management afin de travailler en \u00e9quipe.<\/em><\/p>\n<p><em>ARM ne s&#039;arr\u00eate pas au r\u00f4le de Revenue Manager ! La vente incitative ou la vente crois\u00e9e par exemple peuvent se faire \u00e0 tous les niveaux et \u00e0 diff\u00e9rentes \u00e9tapes (avant l&#039;arriv\u00e9e, \u00e0 l&#039;enregistrement et \u00e9galement pendant le s\u00e9jour). Des incitations du personnel peuvent \u00eatre mises en place pour une motivation suppl\u00e9mentaire. Il existe diff\u00e9rentes mani\u00e8res d&#039;augmenter les d\u00e9penses d&#039;un client pendant le s\u00e9jour\u00a0: offres sp\u00e9ciales pour les heures creuses, offres de spa, etc.<\/em><\/p>\n<p><em>En r\u00e9sum\u00e9, chaque h\u00f4tel est diff\u00e9rent et vous pouvez \u00eatre cr\u00e9atif dans votre approche d&#039;ARM.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-11 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"krunal-shah\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-12 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-5 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-17631\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Krunal-Shah-150x150.png\" alt=\"Krunal Shah\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Krunal-Shah-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Krunal-Shah-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Krunal-Shah.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Krunal Shah<\/span><span class=\"person-title\">Directeur de cluster des revenus, Dorsett Hospitality International<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/krunal-shah-ba889924\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Pour moi, la gestion des revenus auxiliaires fait partie de la gestion des revenus totaux. Les h\u00f4tels\/complexes ayant des conf\u00e9rences, des r\u00e9unions et des \u00e9v\u00e9nements, des mariages, des restaurants et des bars d\u00e9pendent tous fortement de la gestion des revenus auxiliaires.<\/em><\/p>\n<p><em>Les marges b\u00e9n\u00e9ficiaires sur ces revenus g\u00e9n\u00e9r\u00e9s sont beaucoup plus \u00e9lev\u00e9es, ce qui permet d&#039;obtenir plus de revenus par invit\u00e9. Il est tr\u00e8s important d&#039;effectuer une analyse de d\u00e9placement pour les groupes, y compris les revenus auxiliaires en fonction du mod\u00e8le \u00ab\u00a0jour de la semaine\u00a0\u00bb. Cela a un impact direct sur votre TrevPAR et GOPPAR. Cela aide \u00e9galement les h\u00f4tels\/complexes \u00e0 diversifier leurs sources de revenus. Il est tr\u00e8s important d&#039;identifier les services qui ajoutent de la valeur \u00e0 votre forfait offert.<\/em><\/p>\n<p><em>Par exemple, je travaillais auparavant dans un centre de vill\u00e9giature et nous \u00e9tions fortement d\u00e9pendants des flux de revenus auxiliaires et les chambres \u00e9taient vendues avec des forfaits. \u00c9videmment, je pr\u00e9f\u00e9rerais qu&#039;un client d\u00e9pense en services F&amp;B dans l&#039;h\u00f4tel\/complexe plut\u00f4t qu&#039;un client ayant une chambre avec petit-d\u00e9jeuner. Mais encore une fois, cela d\u00e9pend des exigences et de la saisonnalit\u00e9 de l&#039;h\u00f4tel\/complexe \u00e0 diff\u00e9rents moments de l&#039;ann\u00e9e.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-13 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"tanya-hadwick\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-14 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-6 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-11792\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tanya-Hadwick-150x150.png\" alt=\"Tanya Hadwick\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tanya-Hadwick-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tanya-Hadwick-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tanya-Hadwick.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Tanya Hadwick<\/span><span class=\"person-title\">Chef des revenus et du rendement du groupe, SunSwept Resorts<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/tanya-hadwick-6776065\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-10\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;Une question int\u00e9ressante lorsque l&#039;on travaille dans des centres de vill\u00e9giature ultra-inclusifs, car il faut vraiment r\u00e9fl\u00e9chir \u00e0 la fa\u00e7on dont vous pouvez augmenter les revenus auxiliaires. Cela d\u00e9pend de ce que vous avez \u00e0 offrir moyennant des frais suppl\u00e9mentaires et de ce que le client est pr\u00eat \u00e0 d\u00e9penser. Pour beaucoup, le but d&#039;un tout compris est d&#039;avoir d\u00e9j\u00e0 budg\u00e9tis\u00e9 le co\u00fbt du voyage. Du point de vue F&amp;B, certains exemples incluent des sp\u00e9cialit\u00e9s haut de gamme, telles que le surf and turf avec du homard et du steak, du champagne, des vins haut de gamme et des menus exclusifs d&#039;accompagnement de vins. <\/em><em>Nous utilisons g\u00e9n\u00e9ralement une vari\u00e9t\u00e9 de m\u00e9thodes pour informer les clients, c&#039;est-\u00e0-dire de l&#039;utilisation des tablettes dans la chambre \u00e0 la vente incitative de l&#039;\u00e9quipe. <\/em><\/p>\n<p><em>En tant que station baln\u00e9aire, nous avons la chance de disposer d&#039;excellentes installations de spa, o\u00f9 des traitements suppl\u00e9mentaires peuvent \u00eatre sugg\u00e9r\u00e9s. Nous proposons \u00e9galement divers sports nautiques et des cours particuliers. Apr\u00e8s avoir pass\u00e9 du temps \u00e0 examiner tous les co\u00fbts, nous savons \u00e9galement quand et comment m\u00e9langer et assortir les pi\u00e8ces pour obtenir les meilleurs r\u00e9sultats. Cependant, tout d\u00e9pend de l&#039;engagement de l&#039;\u00e9quipe, de sa familiarit\u00e9, de son niveau d&#039;aisance \u00e0 sugg\u00e9rer des articles aux invit\u00e9s et du fait qu&#039;elle soit ou non incit\u00e9e \u00e0 faire de telles suggestions.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-15 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"sergio-sartori\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-16 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-7 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-17634\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Sergio-Sartori-150x150.png\" alt=\"Sergio Sartori\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Sergio-Sartori-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Sergio-Sartori-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Sergio-Sartori.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Sergio Sartori<\/span><span class=\"person-title\">Directeur principal des revenus du groupe, Ruby GmbH<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/sergio-sartori-06a64065\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Vous pourriez proposer un service \u00e9tendu, par exemple un service en chambre ou un service F&amp;B. De plus, de petites salles de conf\u00e9rence inutilis\u00e9es pourraient \u00eatre propos\u00e9es comme espaces de co-working. De plus, l&#039;espace inutilis\u00e9 pourrait \u00eatre offert comme sc\u00e8ne d&#039;\u00e9v\u00e9nement pour les artistes locaux.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-17 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"daphne-beers\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-18 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-8 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-13593\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Daphne-Beers-150x150.png\" alt=\"Daphn\u00e9 Bi\u00e8res\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Daphne-Beers-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Daphne-Beers-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Daphne-Beers.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Daphn\u00e9 Bi\u00e8res<\/span><span class=\"person-title\">Propri\u00e9taire, Your-Q Hospitality Academy<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/company\/your-q-academy\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-12\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab\u00a0Les forfaits ax\u00e9s sur les connaissances et les produits locaux, les initiatives de d\u00e9veloppement durable et les forfaits de sant\u00e9 et de s\u00e9curit\u00e9 (repas en chambre) peuvent augmenter les revenus et r\u00e9duire les co\u00fbts. Un exemple est l&#039;initiative &quot;h\u00f4tel pour les arbres&quot; o\u00f9 vous faites don d&#039;une partie des \u00e9conomies r\u00e9alis\u00e9es sur les co\u00fbts de nettoyage pour planter des arbres si un client d\u00e9cide de sauter le nettoyage quotidien, ce qui augmente les r\u00e9sultats NET totaux.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-19 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"heidi-gempel\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-20 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-9 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-17637\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Heidi-Gempel-150x150.png\" alt=\"Heidi Gempel\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Heidi-Gempel-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Heidi-Gempel-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2022\/01\/Heidi-Gempel.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Heidi Gempel<\/span><span class=\"person-title\">Fondateur, HGE International Pte Ltd<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/heidigempel\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;Les 18 derniers mois ont \u00e9t\u00e9 une \u00e9tude de cas classique sur l&#039;innovation perturbatrice. Le mod\u00e8le commercial de l&#039;industrie n&#039;a pas seulement \u00e9t\u00e9 perturb\u00e9, il a \u00e9t\u00e9 remis en question au plus profond de l&#039;entreprise, car la plupart des voyages ont cess\u00e9. Covid-19 a forc\u00e9 les h\u00f4teliers \u00e0 consid\u00e9rer leur pertinence sur les march\u00e9s locaux et nationaux. Dans certaines des grandes villes d&#039;Asie du Sud-Est, les forfaits cr\u00e9atifs qui offrent d&#039;incroyables exp\u00e9riences de restauration en chambre, les forfaits \u00abtravail \u00e0 l&#039;h\u00f4tel\u00bb et les forfaits de quarantaine \u00e0 l&#039;h\u00f4tel ont \u00e9t\u00e9 tr\u00e8s populaires. Les forfaits de jour ont attir\u00e9 des clients locaux qui ne faisaient pas auparavant partie des segments de client\u00e8le. Les offres de livraison et de plats \u00e0 emporter F&amp;B ont permis \u00e0 de nombreux h\u00f4tels de garder certains de leurs associ\u00e9s pendant les pires moments de la pand\u00e9mie. Nous avons \u00e9galement vu des cours de cocktails en ligne, des anniversaires en ligne ou des f\u00eates de bureau organis\u00e9s par des h\u00f4teliers exquis.<\/em><\/p>\n<p><em>Ces sources de revenus conserveront-elles leur importance ? Cela d\u00e9pendra de la rentabilit\u00e9 de ces flux de revenus. Les h\u00f4teliers et les propri\u00e9taires doivent v\u00e9rifier si le service propos\u00e9 est durable lorsque les services h\u00f4teliers \u00ab\u00a0normaux\u00a0\u00bb reprendront. L&#039;autre facteur important est de savoir si les h\u00f4teliers sont capables de continuer \u00e0 innover dans leurs offres et \u00e0 les adapter efficacement au nouveau paysage h\u00f4telier. \u00c0 l&#039;avenir, l&#039;innovation proactive et intentionnelle doit \u00eatre int\u00e9gr\u00e9e \u00e0 nos processus et \u00e0 notre mod\u00e8le d&#039;entreprise.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-21 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"pablo-torres\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-22 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-10 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-11649\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Pablo-Torres-150x150.png\" alt=\"Pablo Torres\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Pablo-Torres-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Pablo-Torres-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Pablo-Torres.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Pablo Torres<\/span><span class=\"person-title\">Consultant h\u00f4telier, TSA Solutions<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/pablotorres-hotelconsultant\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-14\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Consid\u00e9rez l&#039;ensemble du parcours client. D\u00e8s le moment o\u00f9 le client r\u00e9serve, nous devons essayer de nous engager avec lui pour que son s\u00e9jour soit personnalis\u00e9 au maximum, ce qui devrait signifier un meilleur service, un client plus heureux et plus de revenus pour la propri\u00e9t\u00e9. De l&#039;engagement avant l&#039;arriv\u00e9e (enregistrement anticip\u00e9, am\u00e9nagements sp\u00e9ciaux, parking, transfert), au s\u00e9jour (vente incitative, services de vente crois\u00e9e d&#039;autres d\u00e9partements), au d\u00e9part (d\u00e9part tardif, transfert, pique-nique, suivi, r\u00e9ductions pour la prochaine r\u00e9servation), c&#039;est un cycle avec de nombreuses opportunit\u00e9s.<br \/>\n<\/em><br \/>\n<em>L&#039;un de mes clients du complexe a r\u00e9cemment nomm\u00e9 un \u00ab\u00a0responsable avant l&#039;arriv\u00e9e\u00a0\u00bb sp\u00e9cifiquement pour am\u00e9liorer cette relation entre l&#039;heure de r\u00e9servation et l&#039;arriv\u00e9e, \u00e9vitant ainsi les annulations, les d\u00e9ceptions et am\u00e9liorant g\u00e9n\u00e9ralement l&#039;exp\u00e9rience client = revenus g\u00e9n\u00e9r\u00e9s.\u00a0\u00bb<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-23 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"edyta-walczak\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-24 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-11 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-11778\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Edyta-Walczak-150x150.png\" alt=\"Edyta Walczak\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Edyta-Walczak-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Edyta-Walczak-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Edyta-Walczak.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Edyta Walczak<\/span><span class=\"person-title\">Experte en gestion des revenus<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/edyta-walczak-9abb3a25\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab L&#039;industrie h\u00f4teli\u00e8re et les attentes des clients \u00e9tant en constante \u00e9volution, il est essentiel d&#039;avoir une strat\u00e9gie diversifi\u00e9e qui inclut de nombreuses sources de revenus. Il est devenu plus courant pour les Revenue Managers de g\u00e9rer non seulement le chiffre d&#039;affaires des chambres, mais aussi de se concentrer sur Trev Par et les revenus interd\u00e9partements. Cela comprend les ventes de nourriture et de boissons, le stationnement, les \u00e9v\u00e9nements, les r\u00e9unions, le spa, les commodit\u00e9s et autres revenus divers. Cette approche holistique des revenus a un impact positif sur la performance commerciale de l&#039;h\u00f4tel mais peut \u00e9galement avoir un impact positif sur la satisfaction des clients en offrant un plus large choix de services et d&#039;am\u00e9liorations.<\/em><\/p>\n<p><em>Gestion des revenus annexes\u00a0:<\/em><\/p>\n<ul>\n<li><em>Attire de nouveaux clients \u00e0 la recherche d&#039;une exp\u00e9rience sur mesure et m\u00e9morable<\/em><\/li>\n<li><em>Cr\u00e9e des opportunit\u00e9s pour des campagnes de marketing et des promotions<\/em><\/li>\n<li><em>Diversifie les offres d&#039;invit\u00e9s<\/em><\/li>\n<li><em>Vous aide \u00e0 battre la concurrence<\/em><\/li>\n<li><em>Vous permet de d\u00e9velopper des sources de revenus alternatives plut\u00f4t que de vous contenter de chambres<\/em><\/li>\n<\/ul>\n<p><em>Exemples:<\/em><\/p>\n<ul>\n<li><em>Nourriture \u2013 Service en chambre, restaurants sur place, \u00e9v\u00e9nements de d\u00eeners priv\u00e9s<\/em><\/li>\n<li><em>Boissons \u2013 Le bar ou le minibar de l&#039;h\u00f4tel, les cocktails d\u00eenatoires<\/em><\/li>\n<li><em>Divertissement - Billets pour des \u00e9v\u00e9nements tels que des sports en direct, des concerts et du th\u00e9\u00e2tre<\/em><\/li>\n<li><em>Visites et activit\u00e9s - excursions d&#039;une journ\u00e9e et billets pour les attractions locales<\/em><\/li>\n<li><em>Surclassements - Chambres d&#039;h\u00f4tel surclass\u00e9es, chambres avec vue, \u00e9tage \u00e9lev\u00e9, etc.<\/em><\/li>\n<li><em>Vente au d\u00e9tail - Achats effectu\u00e9s dans les magasins et points de vente sur place<\/em><\/li>\n<li><em>Services sur place \u2013 Acc\u00e8s au spa de l&#039;h\u00f4tel, piscine, coiffeur<\/em><\/li>\n<li><em>Arriv\u00e9e anticip\u00e9e et d\u00e9part tardif \u00bb<\/em><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-25 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"mariska-vanheemskerk\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-26 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-12 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-13595\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Mariska-van-Heemskerk-150x150.png\" alt=\"Mariska van Heemskerk\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Mariska-van-Heemskerk-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Mariska-van-Heemskerk-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Mariska-van-Heemskerk.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Mariska van Heemskerk<\/span><span class=\"person-title\">Propri\u00e9taire, travaux de gestion des revenus<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/mariska-van-heemskerk-02567722\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-16\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Afin d&#039;augmenter votre Gestion des Revenus Auxiliaires, une formation suffisante de votre personnel h\u00f4telier (R\u00e9ception \/ R\u00e9servations \/ Restaurant \/ Banquet, etc.) est fortement recommand\u00e9e. Pensez \u00e0 un petit-d\u00e9jeuner avec la chambre, un forfait mini-bar \u00e0 l&#039;arriv\u00e9e, un d\u00eener pour tout le groupe, un d\u00e9part tardif ou peut-\u00eatre une pause suppl\u00e9mentaire pendant la r\u00e9union ? <\/em><\/p>\n<p>ARM est pr\u00e9sent dans tous les d\u00e9partements \u00e0 des fins de revenus et chaque employ\u00e9 a la possibilit\u00e9 de vendre des services auxiliaires pendant son quart de travail. Oui, m\u00eame le m\u00e9nage ! Apprenez-leur ce qui se vend bien, ce qui rapporte les b\u00e9n\u00e9fices nets les plus \u00e9lev\u00e9s (c&#039;est-\u00e0-dire, quels articles rapportent les meilleures marges) et apprenez-leur comment vendre\u00a0!\u00a0\u00bb<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-27 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"heiko-rieder\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-28 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-13 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-11779\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Heiko-Rieder-150x150.png\" alt=\"Heiko Rieder\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Heiko-Rieder-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Heiko-Rieder-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Heiko-Rieder.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Heiko Rieder<\/span><span class=\"person-title\">Professionnel de la gestion des revenus<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/heiko-rieder-53554213\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-17\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Dans le climat actuel, il est encore plus important que le revenu par client soit maximis\u00e9, en particulier lorsque la plupart des r\u00e9gions connaissent encore une baisse des tarifs moyens en raison d&#039;une faible demande. L&#039;industrie h\u00f4teli\u00e8re a r\u00e9agi \u00e0 juste titre en mettant davantage l&#039;accent sur la g\u00e9n\u00e9ration de revenus suppl\u00e9mentaires \u00e0 partir des revenus auxiliaires (AR), de pr\u00e9f\u00e9rence par le biais de canaux directs neutres en termes de co\u00fbts, par opposition aux OTA o\u00f9 les ventes d&#039;AR seront soumises \u00e0 des commissions.<br \/>\n<\/em><br \/>\n<em>Avant d&#039;\u00e9laborer sur des exemples, il peut \u00eatre bon d&#039;examiner certaines consid\u00e9rations\u00a0: <\/em><\/p>\n<ul>\n<li><em>Gardez \u00e0 l&#039;esprit que les produits produisant des AR ajout\u00e9s \u00e0 l&#039;entonnoir de r\u00e9servation peuvent perturber le flux et auront un impact sur le taux de conversion. Il est donc recommand\u00e9 de vendre les articles apr\u00e8s la cl\u00f4ture de la vente de la chambre. Si la technologie le permet, cela pourrait \u00eatre int\u00e9gr\u00e9 dans le message \u00ab\u00a0Merci\u00a0\u00bb. Les alternatives sont des e-mails, des SMS ou des messages de chat envoy\u00e9s avant l&#039;arriv\u00e9e. Pour les clients r\u00e9guliers, les articles propos\u00e9s doivent \u00eatre personnalis\u00e9s en fonction de leurs besoins en fonction des informations de profil historiques.<\/em><\/li>\n<li><em>Lorsque vous vendez des articles suppl\u00e9mentaires par t\u00e9l\u00e9phone, soyez conscient du processus qui l&#039;accompagne. Par exemple, lorsqu&#039;ils proposent une r\u00e9servation au restaurant de l&#039;h\u00f4tel ou un repas en chambre, les agents de r\u00e9servation doivent avoir acc\u00e8s \u00e0 la disponibilit\u00e9 du restaurant et pouvoir \u00e9galement effectuer la r\u00e9servation, y compris les demandes sp\u00e9ciales qui pourraient l&#039;accompagner.<\/em><\/li>\n<\/ul>\n<p><em>Naturellement, les exemples de g\u00e9n\u00e9ration de revenus auxiliaires devraient \u00eatre tous les services propos\u00e9s par l&#039;h\u00f4tel pour commencer, c&#039;est-\u00e0-dire la r\u00e9servation de restaurant, les traitements de spa, les exp\u00e9riences de restauration en chambre, les r\u00e9servations pour tous les \u00e9v\u00e9nements de l&#039;h\u00f4tel (par exemple, l&#039;happy hour). Une autre consid\u00e9ration peut \u00eatre accord\u00e9e aux \u00e9l\u00e9ments externes tels que les billets de th\u00e9\u00e2tre, les visites guid\u00e9es de la ville ou l&#039;entr\u00e9e aux attractions locales. Comme ces \u00e9l\u00e9ments ne g\u00e9n\u00e8rent aucun revenu pour l&#039;h\u00f4tel, il devrait y avoir une sorte d&#039;accord de courtage en place avec les partenaires locaux ou les revendeurs de billets.<br \/>\n<\/em><br \/>\n<em>Dans le contexte des revenus auxiliaires, les tactiques de vente incitative aux types de chambres haut de gamme peuvent \u00e9galement \u00eatre abord\u00e9es. Les clients qui n&#039;ont pas s\u00e9lectionn\u00e9 de type de chambre premium lors de l&#039;achat initial peuvent demander un type de chambre premium \u00e0 un tarif r\u00e9duit plus pr\u00e8s du jour d&#039;arriv\u00e9e. Cependant, pour s&#039;assurer que les remises ne sont accord\u00e9es que les jours o\u00f9 des chambres premium sont disponibles, le client ne recevra une confirmation que le jour de son arriv\u00e9e. Certains fournisseurs dans ce domaine, tels que Upsellguru, proposent cela avec un concept &quot;nommez votre propre prix&quot; o\u00f9 le consommateur peut facilement d\u00e9placer le r\u00e9gulateur vers le prix souhait\u00e9 sur l&#039;e-mail de pr\u00e9-s\u00e9jour. Les outils de vente incitative sont g\u00e9n\u00e9ralement faciles \u00e0 d\u00e9ployer et certains ne facturent pas de frais d&#039;installation, il est donc sans risque de les essayer.<\/em><\/p>\n<p><em>En r\u00e9sum\u00e9, les initiatives visant \u00e0 augmenter les d\u00e9penses par client sont d\u00e9finitivement un &quot;must&quot; pour chaque h\u00f4tel avec plus de services que de simples chambres. En outre, l&#039;effort suppl\u00e9mentaire n\u00e9cessaire pour traiter les \u00e9l\u00e9ments auxiliaires ainsi que l&#039;att\u00e9nuation des risques d&#039;erreurs humaines doivent \u00eatre pris en compte lors de la s\u00e9lection des \u00e9l\u00e9ments auxiliaires.\u00a0\u00bb<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-29 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"silvia-cantarella\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-30 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-14 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-11791\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Silvia-Cantarella-150x150.jpg\" alt=\"Silvia Cantarella\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Silvia-Cantarella-150x150.jpg 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Silvia-Cantarella-300x300.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Silvia-Cantarella.jpg 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Silvia Cantarella<\/span><span class=\"person-title\">Consultant en Revenue Management, Revenue Acrobats<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/silviacantarella\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-18\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Le Revenue Management consiste \u00e0 comprendre les attentes et les besoins des clients et \u00e0 s&#039;y adapter, en cr\u00e9ant de la valeur pour le client et des revenus pour l&#039;h\u00f4tel. Les clients ont 2 portefeuilles : celui qu&#039;ils utilisent pour payer le voyage (h\u00f4tel, transport, etc.) et celui qu&#039;ils utilisent pour les loisirs pendant le voyage (pour les extras et le plaisir). <\/em><\/p>\n<p><em>Concentrons-nous sur ce deuxi\u00e8me portefeuille et commen\u00e7ons par comprendre qui sont nos clients, pourquoi ils voyagent, pourquoi ils nous ont choisis et ce qu&#039;ils attendent. Nous ne devons pas appliquer l&#039;approche unique aux ventes auxiliaires, mais nous devons cr\u00e9er une matrice de services auxiliaires qui ciblent les besoins d&#039;un segment sp\u00e9cifique. Les services qui seraient offerts au segment corporatif (ex. vente crois\u00e9e d&#039;un souper au Bar) ne seraient pas offerts au segment familial (ex. souper au restaurant avec menu enfant gratuit).<\/em><\/p>\n<p><em>Il faut aussi essayer de sortir des platitudes habituelles et vraiment cr\u00e9er des exp\u00e9riences de vente attractives. Nous pouvons utiliser la technique du groupement, par exemple, vente incitative de chambres + bon restaurant\u00a0; AperiSPA Priv\u00e9 avec Champagne (ap\u00e9ritif au spa), ou d\u00eener avec une table exclusive dans le Priv\u00e9 ou sur la Terrasse. Regardons l&#039;h\u00f4tel avec un regard neuf : quels sont nos points forts, o\u00f9 pouvons-nous attirer la demande, vendre plus et mon\u00e9tiser ? Comment pouvons-nous attirer nos clients\u00a0?\u00a0\u00bb<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-31 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"massimiliano-terzulli\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-32 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-15 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-11785\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Massimiliano-Terzulli-150x150.png\" alt=\"Massimiliano Terzulli\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Massimiliano-Terzulli-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Massimiliano-Terzulli-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Massimiliano-Terzulli.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Massimiliano Terzulli<\/span><span class=\"person-title\">Consultant en gestion des revenus, Franco Grasso Revenue Team<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/massimilianoterzulli\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-19\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Restaurant, bar, spa, minibar, room service et salles de r\u00e9union ne sont que quelques exemples de revenus annexes qui ne sont souvent pas exploit\u00e9s \u00e0 leur plein potentiel par les gestionnaires d&#039;un \u00e9tablissement d&#039;h\u00e9bergement. Il est bien connu que dans certaines grandes stations, les revenus annexes peuvent affecter jusqu&#039;\u00e0 50% des revenus totaux.<\/em><\/p>\n<p><em>Cependant, il n&#039;est pas toujours n\u00e9cessaire de produire en interne des services annexes pour g\u00e9n\u00e9rer des revenus annexes. Il est parfois possible de passer des accords avec des op\u00e9rateurs ext\u00e9rieurs locaux (restaurants, agences de voyages, loueurs de voitures, loueurs de v\u00e9los, spas etc.) pour augmenter les revenus, la d\u00e9pense moyenne du client et plus g\u00e9n\u00e9ralement la satisfaction et sa perception du service, et donc obtenir d&#039;excellentes critiques. Les services annexes peuvent \u00e9galement varier selon la destination. Les excursions sont tr\u00e8s populaires dans les stations de montagne, ainsi que les services pour les familles avec enfants dans les h\u00f4tels de plage, ou les exp\u00e9riences li\u00e9es \u00e0 l&#039;art, la gastronomie et la culture dans les villes cl\u00e9s.<\/em><\/p>\n<p><em>Un exemple concret de mise en place de revenus annexes dans la propri\u00e9t\u00e9 est un package sur mesure, avec des services suppl\u00e9mentaires, li\u00e9s \u00e0 diff\u00e9rents types de chambres et de clients o\u00f9 le but est de vendre des exp\u00e9riences. Si votre propri\u00e9t\u00e9 dispose d&#039;un restaurant, il existe plusieurs moyens d&#039;augmenter le taux de conversion des clients de l&#039;h\u00f4tel en clients du restaurant. Voici quelques exemples:<\/em><\/p>\n<ol>\n<li><em>Des offres attractives sur le site internet et le moteur de r\u00e9servation<\/em><\/li>\n<li><em>Mettre en \u0153uvre des techniques de vente sp\u00e9cifiques telles que les e-mails de vente crois\u00e9e (il existe un logiciel disponible pour automatiser le processus)<\/em><\/li>\n<li><em>Vente \u00e0 la r\u00e9ception<\/em><\/li>\n<li><em>Mat\u00e9riel de communication dans les aires communes (panneaux promotionnels, etc.)<\/em><\/li>\n<li><em>Marketing par e-mail via le r\u00e9seau Wi-Fi de l&#039;h\u00f4tel<\/em><\/li>\n<li><em>Chatbots et syst\u00e8mes de messagerie<\/em><\/li>\n<\/ol>\n<p><em>Id\u00e9alement, les services annexes devraient \u00eatre li\u00e9s \u00e0 diff\u00e9rents moments du processus d&#039;achat, chaque point de contact proposant des services diff\u00e9rents qui compl\u00e8tent naturellement l&#039;offre. Avant l&#039;achat, vous pouvez proposer certains services, tandis que pendant et apr\u00e8s l&#039;achat, vous pouvez en proposer d&#039;autres.<\/em><\/p>\n<p><em>Segmenter les messages en fonction des personnes que vous ciblez augmente consid\u00e9rablement vos chances de succ\u00e8s. Dans ce processus, il est essentiel d&#039;impliquer le personnel et de s&#039;assurer qu&#039;ils sont tous align\u00e9s sur l&#039;offre de services annexes. Tout le monde doit conna\u00eetre les services suppl\u00e9mentaires fournis et tout le monde doit \u00eatre form\u00e9 pour les vendre aux clients de la bonne mani\u00e8re. Les h\u00f4tels ont un \u00e9norme avantage concurrentiel sur les OTA : la possibilit\u00e9 de vendre des services et des exp\u00e9riences qu&#039;il n&#039;est pas possible d&#039;acheter sur les OTA.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"join-panel\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-33 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:10px;--awb-padding-right:30px;--awb-padding-left:30px;--awb-margin-top:10px;--awb-margin-bottom:10px;--awb-background-color:#efefef;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-20\" style=\"--awb-content-alignment:center;\"><h2>Posez une question et rejoignez notre panel d&#039;experts<\/h2>\n<\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:-10px;margin-bottom:30px;width:100%;max-width:250px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#d4a763;border-color:#d4a763;border-top-width:4px;\"><\/div><\/div><div class=\"fusion-text fusion-text-21\" style=\"--awb-content-alignment:center;--awb-font-size:16px;\"><p>Souhaitez-vous que notre panel d&#039;experts de l&#039;industrie r\u00e9ponde \u00e0 une question? Ou souhaitez-vous rejoindre notre communaut\u00e9 d&#039;experts et partager votre exp\u00e9rience, vos id\u00e9es et vos connaissances avec d&#039;autres professionnels de l&#039;industrie ? Via les boutons ci-dessous, vous pouvez soumettre une question ou soumettre une demande pour faire partie de notre panel d&#039;experts.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-33 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:-20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" 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awb-button__text--default\">Poser une question<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-medium button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.revfine.com\/fr\/rejoindre-panneau\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Rejoignez notre panel<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-34 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-34 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-22\"><div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Plus de conseils pour d\u00e9velopper votre entreprise<\/h3>\n<strong>Revfine.com<\/strong> est la plateforme de connaissances leader dans le secteur de l&#039;h\u00f4tellerie et du voyage. Les professionnels utilisent nos connaissances, nos strat\u00e9gies et nos conseils pratiques pour s&#039;inspirer, optimiser leurs revenus, innover dans leurs processus et am\u00e9liorer l&#039;exp\u00e9rience client.<br><br>\n\nD\u00e9couvrez des conseils d&#039;experts sur la gestion, le marketing, revenue management, les op\u00e9rations, les logiciels et la technologie dans notre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hotel-blog\/\">H\u00f4tel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hospitalite\/\">Hospitalit\u00e9<\/a><\/span>, et <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/voyager\/\">Voyages et tourisme<\/a><\/span> cat\u00e9gories.<\/div>\n\n<\/div><\/div><\/div><\/div><\/div>\n<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":17951,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[646,799],"tags":[],"class_list":["post-17870","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-revenue-management-expert-panel","category-revenue-management-strategies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top Hotel Ancillary Revenue Management Strategies | Expert Advice<\/title>\n<meta name=\"description\" content=\"How can hotels achieve the best ancillary revenue management results? 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