{"id":25190,"date":"2023-09-02T12:00:12","date_gmt":"2023-09-02T10:00:12","guid":{"rendered":"https:\/\/www.revfine.com\/?p=25190"},"modified":"2023-12-20T16:46:36","modified_gmt":"2023-12-20T15:46:36","slug":"que-dire-au-personnel-de-l-hotel-choisir-une-pile-technologique","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/fr\/what-to-tell-hotel-personnel-choosing-a-tech-stack\/","title":{"rendered":"Que diriez-vous au personnel de l&#039;h\u00f4tel qui choisit une pile technologique\u00a0?"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:25px;--awb-padding-right:35px;--awb-padding-left:35px;--awb-padding-right-small:15px;--awb-padding-left-small:15px;--awb-margin-bottom:30px;--awb-background-color:#212121;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;--awb-font-size:17px;--awb-text-transform:none;\"><h2><span style=\"color: #d4a763; font-size: 16pt;\">Question pour notre panel d&#039;experts en marketing h\u00f4telier<\/span><\/h2>\n<p><span style=\"color: #f5f5f5;\">Que diriez-vous au personnel h\u00f4telier qui choisit une pile technologique\u00a0?<\/span><\/p>\n<\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:30px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#d4a763;border-color:#d4a763;border-top-width:4px;\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:-25px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:left;\"><h2><span style=\"font-size: 20pt;\">Groupe d&#039;experts de l&#039;industrie<\/span><\/h2>\n<\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-font-size:15px;--awb-text-color:#212121;\"><p>Notre panel d&#039;experts de l&#039;industrie est compos\u00e9 de professionnels de l&#039;industrie de l&#039;h\u00f4tellerie et du voyage. Ils ont des connaissances compl\u00e8tes et d\u00e9taill\u00e9es, une exp\u00e9rience de la pratique ou de la gestion et sont avant-gardistes. Ils r\u00e9pondent \u00e0 des questions sur l&#039;\u00e9tat de l&#039;industrie. Ils partagent leurs points de vue sur des sujets tels que la gestion des revenus, le marketing, les op\u00e9rations, la technologie et discutent des derni\u00e8res tendances.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:-30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-line-height:1.7;--awb-text-transform:none;\"><h3>Notre panel d&#039;experts en marketing<\/h3>\n<ul>\n<li><span style=\"text-decoration: underline;\"><a href=\"#peter-ricci\">Peter Ricci - Professeur clinicien et directeur du programme de gestion de l&#039;accueil et du tourisme \u00e0 la Florida Atlantic University (FAU)<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#max-starkov\">Max Starkov - Professeur adjoint de technologie h\u00f4teli\u00e8re, Universit\u00e9 de New York<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#kaylie-holley\">Kaylie Holley \u2013 Professionnelle du marketing h\u00f4telier et touristique<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#matthias-dybing\">Matthias Dybing \u2013 Co-fondateur et directeur chez Nuvho<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#thom-de-graaf\">Thom de Graaf \u2013 Sp\u00e9cialiste Marketing Digital chez Orange Hotel Marketing<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#tamie-matthews\">Tamie Matthews \u2013 Conseill\u00e8re en revenus, ventes et marketing, RevenYou<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#cory-falter\">Cory Falter \u2013 Partenaire et visionnaire chez Lure Agency<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#jacopo-focaroli\"><span style=\"color: #d4a763; text-decoration: underline;\">Jacopo Focaroli \u2013 PDG et fondateur, The Host<\/span><\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#linda-bekoe\">Linda Bekoe - PDG d&#039;APLBC et PDG de Bekoe.com<\/a> <\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#dustin-caromano\">Dustin Caromano \u2013 Directeur Marketing et eCommerce, Premi\u00e8re Advisory Group<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#nicole-sideris\"><span style=\"color: #d4a763; text-decoration: underline;\">Nicole Sideris \u2013 Fondatrice et consultante principale, X Hospitality\u00a0<\/span><\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#luminita-mardale\">Luminita Mardale \u2013 Directrice du marketing et du d\u00e9veloppement commercial, Vienna House<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#thomas-dieben\">Thomas Dieben \u2013 Fondateur, Becurious<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#lisa-bouma\">Lisa Bouma \u2013 Ventes et h\u00f4tellerie chez Lisa Bouma Sales Services<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#join-panel\"><span style=\"color: #d4a763; text-decoration: underline;\">Posez une question \u00e0 notre panel<\/span><\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#join-panel\"><span style=\"color: #d4a763; text-decoration: underline;\">Rejoignez notre panel d&#039;experts<\/span><\/a><\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div id=\"peter-ricci\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-1 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-25205\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2020\/08\/Peter-Ricci.jpg\" alt=\"Pierre Ricci\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Pierre Ricci<\/span><span class=\"person-title\">Professeur clinicien et directeur du programme de gestion de l&#039;accueil et du tourisme \u00e0 la Florida Atlantic University (FAU)<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/peterriccihospitality\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;Je choisirais certainement quelque chose qui aura un impact sur l&#039;exp\u00e9rience client d&#039;abord et avant tout. Cela comprend des syst\u00e8mes de gestion immobili\u00e8re polyvalents (PMS) int\u00e9gr\u00e9s avec des options personnalisables pour les clients. Une technologie qui suit le transport, permet des demandes de service personnalis\u00e9es, permet de commander des commodit\u00e9s ainsi que de la nourriture et des boissons, et l&#039;entr\u00e9e sans cl\u00e9\/\u00e0 distance - pour n&#039;en nommer que quelques-unes. La pile technologique doit \u00eatre ax\u00e9e pr\u00e9cis\u00e9ment sur l&#039;am\u00e9lioration de l&#039;exp\u00e9rience client. Du moment de la r\u00e9servation \u00e0 la personnalisation en passant par les s\u00e9lections d&#039;\u00e9quipements. Les h\u00f4tels ach\u00e8tent souvent pour les cloches et les sifflets d&#039;un forfait et se \u00ab perdent \u00bb dans la technologie. <\/em><\/p>\n<p><em>Achetez ce qu&#039;il y a de mieux pour votre h\u00f4tel, mais respectez votre budget. N&#039;oubliez pas que tout ce qui est \u00ab\u00a0nouveau\u00a0\u00bb n&#039;est pas le meilleur et tout ce qui est \u00ab\u00a0ancien\u00a0\u00bb n&#039;est pas le pire. Tout d\u00e9pend de ce que vous pouvez accomplir dans votre budget. Il est EXTR\u00caMEMENT FACILE de d\u00e9penser le double, le triple ou le d\u00e9cupl\u00e9 car tout a l&#039;air bien. Si les conversions \u00e0 partir d&#039;appels de r\u00e9servation en direct vous conviennent le mieux, procurez-vous le meilleur logiciel pour les conversions. Si le site Web mobile est votre meilleur atout, d\u00e9pensez-y pour un chargement plus rapide, des conversions plus \u00e9lev\u00e9es, etc. Ce n&#039;est pas parce que nous avons une technologie exceptionnelle que le CHOIX d&#039;une pile technologique est plus difficile qu&#039;il ne devrait l&#039;\u00eatre.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"max-starkov\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-2 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-17747\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Max-Starkov-150x150.png\" alt=\"Max Starkov\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Max-Starkov-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Max-Starkov.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Max Starkov<\/span><span class=\"person-title\">Professeur adjoint de technologie h\u00f4teli\u00e8re, Universit\u00e9 de New York <\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/maxstarkov\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;Je pense que la pile technologique centr\u00e9e sur le PMS continuera de dominer la technologie h\u00f4teli\u00e8re \u00e0 l&#039;avenir. Mais quel type de PMS ? Heureusement, l&#039;avenir est d\u00e9j\u00e0 l\u00e0 avec le cloud PMS utilisant des plateformes d&#039;int\u00e9gration d&#039;API ouvertes. C&#039;est le moment id\u00e9al \u00e9tant donn\u00e9 qu&#039;il s&#039;agit de l&#039;\u00e8re la plus difficile de l&#039;histoire de notre industrie. Le changement dans l&#039;\u00e9tat d&#039;esprit de la communaut\u00e9 est monumental : d&#039;une mentalit\u00e9 de syst\u00e8me ferm\u00e9 \u00e0 un PMS cloud avec Open API. <\/em><\/p>\n<p><em>La r\u00e9ponse est donc une pile technologique bas\u00e9e sur le cloud. Un qui comprend les applications PMS, RMS, CRS, CRM, op\u00e9rations et back-office. Pourquoi une pile technologique h\u00f4teli\u00e8re centr\u00e9e sur le cloud PMS\u00a0? Faibles co\u00fbts, efficacit\u00e9, productivit\u00e9 accrue et s\u00e9curit\u00e9 des donn\u00e9es en font partie. Mais en plus, les h\u00f4tels ont des besoins croissants. Un h\u00f4tel 3-4-5 \u00e9toiles \u00e0 service complet aura bient\u00f4t besoin de plus de 100 API avec des applications et des solutions technologiques tierces pour pouvoir fonctionner et r\u00e9pondre aux besoins des voyageurs d&#039;aujourd&#039;hui f\u00e9rus de num\u00e9rique. La nouvelle plateforme d&#039;int\u00e9gration Oracle Hospitality dispose d\u00e9j\u00e0 de 3 000 capacit\u00e9s d&#039;API, StayNTouch Integration Hub \u2013 1 100 API ; Protel Air PMS Marketplace - 1 000 API, Cloudbeds PMS - 300 API, etc.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"kaylie-holley\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-3 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-11515\" width=\"400\" height=\"400\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Kaylie-Holley.png\" alt=\"Kaylie Holley\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Kaylie-Holley-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Kaylie-Holley-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Kaylie-Holley.png 400w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Kaylie Holley<\/span><span class=\"person-title\">Professionnel du marketing h\u00f4telier et touristique<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/kaylie-h-8456301a7\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;Mettez en \u0153uvre une technologie qui a le plus d&#039;int\u00e9grations possibles. C&#039;est contre-productif, et une perte de temps et d&#039;argent, si vous avez 10 produits technologiques diff\u00e9rents qui ne se connectent pas les uns aux autres. L&#039;int\u00e9gration rationalise les op\u00e9rations et l&#039;exp\u00e9rience client. N&#039;obtenez pas la technologie juste pour l&#039;avoir. Assurez-vous que la technologie est efficace, r\u00e9sout un probl\u00e8me ou am\u00e9liore l&#039;exp\u00e9rience client.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"matthias-dybing\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-4 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-25193\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2020\/08\/Matthias-Dybing.jpg\" alt=\"Matthias Dybing\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Matthias Dybing<\/span><span class=\"person-title\">Co-fondateur et directeur chez Nuvho<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/matthiasdybing\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-8\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;Mon conseil aux h\u00f4tels qui choisissent leur pile technologique est de regarder les syst\u00e8mes et les fournisseurs qui ont des API ouvertes. Des API pr\u00eates \u00e0 se connecter \u00e0 de nouveaux outils, start-ups et technologies de fournisseurs \u00e9tablis. Un PMS avec une API ouverte sera probablement \u00e0 l&#039;\u00e9preuve du temps car il est facile pour les nouvelles entreprises en d\u00e9marrage, avec de nouvelles id\u00e9es r\u00e9volutionnaires, de se connecter. Vous serez en mesure d&#039;acc\u00e9der et de vous connecter aux derni\u00e8res technologies et id\u00e9es. Et ils propulseront votre h\u00f4tel dans le 22\u00e8me si\u00e8cle avant des concurrents moins avant-gardistes.<br \/>\n<\/em><\/p>\n<p><em>L&#039;acc\u00e8s \u00e0 la bonne technologie avant-gardiste apportera des gains d&#039;efficacit\u00e9 \u00e0 votre entreprise tant que vous \u00eates pr\u00eat \u00e0 adopter de nouvelles technologies. Par exemple, imaginez que vous ouvrez la porte d&#039;un h\u00f4tel avec votre t\u00e9l\u00e9phone ou que vous vous enregistrez dans un h\u00f4tel comme vous le feriez lors d&#039;un vol. Cela n&#039;implique pas une r\u00e9duction du service, mais plut\u00f4t que le service peut \u00eatre adapt\u00e9 \u00e0 un plus grand nombre de personnes. Tout le monde n&#039;aime pas les enregistrements lourds, surtout s&#039;ils reviennent et connaissent cet h\u00f4tel.<br \/>\n<\/em><\/p>\n<p><em>Le marketing est une autre composante. Vous devez choisir une technologie qui convertit les r\u00e9servations et penser de mani\u00e8re globale \u00e0 la connectivit\u00e9 avec les principaux points de recherche marketing tout au long du parcours de r\u00e9servation des clients. Cela apporte une exposition et stimule les r\u00e9servations \u00e0 un co\u00fbt d&#039;acquisition inf\u00e9rieur. La technologie de r\u00e9servation doit avoir la bonne connectivit\u00e9 avec les bons canaux marketing. Il s&#039;agit notamment de soci\u00e9t\u00e9s telles que Google, les moteurs de m\u00e9tarecherche, les m\u00e9dias sociaux, le CRM et m\u00eame les connexions hors ligne (demandes t\u00e9l\u00e9phoniques) pour couvrir le monde en ligne. Penser le contraire, c&#039;est tomber dans le m\u00eame pi\u00e8ge que Nokia a fait lors de la sortie de l&#039;iPhone - vous allez manquer. Il y a aussi l&#039;\u00e9l\u00e9ment suppl\u00e9mentaire de la conception Web. Honn\u00eatement, je vois trop d&#039;h\u00f4tels essayer d&#039;\u00e9conomiser sur leurs plateformes directes. Ils essaient donc de rivaliser avec une Ferrari (toutes les OTA) avec une fiat (leur site Web direct bon march\u00e9 et leur moteur de r\u00e9servation). Cette strat\u00e9gie ne fonctionne tout simplement pas !<br \/>\n<\/em><\/p>\n<p><em>Nous avons notre propre fa\u00e7on de penser le parcours client vers la r\u00e9servation. Nous comprenons que vous pouvez d\u00e9tourner directement la r\u00e9servation, loin des OTA, en ayant les bonnes conceptions Web et la bonne technologie. Pourtant, nous travaillons \u00e9galement en \u00e9troite collaboration avec les OTA pour acc\u00e9der \u00e0 la page 1 de leur site lorsque les consommateurs effectuent une premi\u00e8re recherche. Ensuite, nous d\u00e9tournons le trafic en \u00e9tant pr\u00e9sents avec des initiatives de marketing num\u00e9rique\u00a0; ils sont moins chers que vous ne le pensez. Avec une autonomie d&#039;environ $299 par an \u00e0 connecter au flux organique Google hotel ads. Pour r\u00e9ussir \u00e0 g\u00e9n\u00e9rer des r\u00e9servations, il faut une strat\u00e9gie holistique. Celui qui combine des initiatives et des strat\u00e9gies technologiques, num\u00e9riques et hors ligne.<br \/>\n<\/em><\/p>\n<p><em>Notre meilleure conversion Web se fait sur des sites Web d&#039;une seule page, m\u00eame si nous avons \u00e9t\u00e9 trait\u00e9s de vendeurs de voitures d&#039;occasion en les proposant. Ils fonctionnent parce que les consommateurs recherchent et choisissent des h\u00f4tels \u00e0 partir d&#039;une seule page. Votre h\u00f4tel sur tous les OTA, sites d&#039;avis, sites de m\u00e9tarecherche, etc., sera sur une seule page en haut de l&#039;entonnoir. Ils ne verront votre site r\u00e9el que plus tard, au bas de l&#039;entonnoir, apr\u00e8s avoir choisi parmi les options en haut de l&#039;entonnoir. Ainsi, lorsque le consommateur recherche le meilleur rapport qualit\u00e9-prix pour votre h\u00f4tel, sait-il tout sur l&#039;h\u00f4tel gr\u00e2ce \u00e0 ses recherches et \u00e0 ses comparaisons pr\u00e9c\u00e9dentes avec d&#039;autres h\u00f4tels\u00a0? Pourquoi montrons-nous des sites Web tr\u00e8s informatifs\u00a0? C&#039;est en grande partie parce que les conventions de conception Web, souvent d&#039;autres industries, stipulent simplement que c&#039;est la fa\u00e7on dont les choses doivent \u00eatre faites.<br \/>\n<\/em><\/p>\n<p><em>La convention dit qu&#039;il faut pr\u00e9senter aux consommateurs un site web lourd m\u00eame s&#039;ils ont d\u00e9j\u00e0 d\u00e9cid\u00e9 de s\u00e9journer dans votre h\u00f4tel et tout savoir \u00e0 ce sujet. C&#039;est fou et nous avons d\u00e9cid\u00e9 de d\u00e9fier le statu quo avec une conception de site Web simple et d&#039;une seule page. Et notre approche a fonctionn\u00e9. Les sites Web d&#039;h\u00f4tels d&#039;une seule page, pour les op\u00e9rations h\u00f4teli\u00e8res simples, surpassent la conversion des sites Web d&#039;h\u00f4tels lourds de 2 \u00e0 1. Avec notre technologie de r\u00e9servation, qui convertit d\u00e9j\u00e0 \u00e0 un taux plus \u00e9lev\u00e9 sur les sites Web traditionnels, cela signifie une conversion de 7-9% contre 4-5% .<br \/>\n<\/em><\/p>\n<p><em>Les gens doivent interroger leurs fournisseurs de technologie sur la fa\u00e7on dont ils remettent en question le statu quo et pourquoi ils font les choses de cette fa\u00e7on au lieu d&#039;utiliser l&#039;ancienne m\u00e9thodologie. Et ils doivent assurer des connexions \u00e0 la fois avec les fournisseurs de statu quo existants et avec les nouveaux fournisseurs qui d\u00e9fient la pens\u00e9e de l&#039;industrie - les soi-disant vendeurs de voitures d&#039;occasion aux dinosaures en place. La technologie doit \u00eatre l\u00e0 pour r\u00e9soudre vos probl\u00e8mes et fonctionner comme une op\u00e9ration h\u00f4teli\u00e8re fluide et rentable. Et c&#039;est un fait, ind\u00e9pendamment de toute autre chose. Soyez pragmatique \u00e0 ce sujet !<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-11 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"thom-de-graaf\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-12 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-5 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-25195\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2020\/08\/Thom-de-Graaf-Orange-Hotel-Marketing.jpg\" alt=\"Thom de Graaf\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Thom de Graaf<\/span><span class=\"person-title\">Sp\u00e9cialiste Marketing Digital chez Orange Hotel Marketing<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/thom-de-graaf\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;Il y a eu de nouveaux ajouts incroyables \u00e0 la bo\u00eete \u00e0 outils technologique au cours des derniers mois, tels que Chat GPT. Cependant, un outil n&#039;est qu&#039;un outil - il faut un bon m\u00e9canicien pour l&#039;utiliser au maximum de son potentiel. Assurez-vous d&#039;avoir des personnes qualifi\u00e9es en place pour tirer le meilleur parti de ces opportunit\u00e9s. De plus, bien que l&#039;automatisation puisse faire gagner du temps, il s&#039;agit d&#039;une industrie ax\u00e9e sur les clients. Par exemple, les chatbots peuvent fournir des r\u00e9ponses rapides mais ce n&#039;est pas une exp\u00e9rience personnelle. Ne sous-estimez pas le contact humain \u00e0 humain. Investir dans cet effort suppl\u00e9mentaire ira un long chemin.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-13 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"tamie-matthews\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-14 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-6 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-13997\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tamie-Matthews-150x150.png\" alt=\"Tamie Matthews\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tamie-Matthews-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tamie-Matthews-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tamie-Matthews.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Tamie Matthews<\/span><span class=\"person-title\">Conseill\u00e8re en revenus, ventes et marketing, RevenYou<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/revenyou\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-10\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;Nous mettons en \u0153uvre chaque jour de nouvelles piles technologiques pour les h\u00f4tels et posons ces questions avant de commencer le processus\u00a0: <\/em><\/p>\n<p><em>1. Quels sont vos objectifs ? un. Pourquoi souhaitez-vous faire un changement ? b. Comment imaginez-vous le fonctionnement du processus d&#039;enregistrement et de paiement une fois que nous avons apport\u00e9 un changement\u00a0? c. Comment voyez-vous votre entreprise dans 5 ans ?<br \/>\n<\/em><\/p>\n<p><em>2. Quels syst\u00e8mes souhaitez-vous conserver et lesquels souhaitez-vous changer\u00a0? Il est important de comprendre la pile actuelle afin de vous assurer que tout nouvel achat se connecte \u00e0 un produit d\u00e9j\u00e0 en place.<br \/>\n<\/em><\/p>\n<p><em>3. Quels contrats avez-vous actuellement en place et quand ces contrats expirent-ils\u00a0? (Nous devons d\u00e9caler les d\u00e9lais si les contrats ont des clauses strictes pour les dates de fin)<br \/>\n<\/em><\/p>\n<p><em>4. Lorsque vous pensez \u00e0 votre syst\u00e8me actuel de gestion immobili\u00e8re : a. Quelle fonctionnalit\u00e9 aimez-vous et souhaitez-vous conserver\u00a0? b. Quelle fonctionnalit\u00e9 n&#039;avez-vous jamais utilis\u00e9e\u00a0? c. Quelle fonctionnalit\u00e9 souhaiteriez-vous qu&#039;il ait ? De nombreuses entreprises n&#039;utilisent qu&#039;une fraction du syst\u00e8me qu&#039;elles paient actuellement, nous pouvons donc envisager de r\u00e9duire d&#039;un niveau les fonctionnalit\u00e9s pour \u00e9conomiser de l&#039;argent.<br \/>\n<\/em><\/p>\n<p><em>5. Dans quelle mesure le Wi-Fi est-il stable dans votre r\u00e9gion et \u00eates-vous pr\u00eat \u00e0 le mettre \u00e0 niveau\u00a0? Pouvez-vous passer \u00e0 un service plus fiable si nous mettons en \u0153uvre des modifications\u00a0? S&#039;ils n&#039;ont pas de WiFi stable, nous ne pouvons pas investir dans des services bas\u00e9s sur le cloud.<br \/>\n<\/em><\/p>\n<p><em>6. Quel est votre budget ? Cela d\u00e9pendra de ce que vous investissez actuellement chaque mois et de ce que vous \u00eates pr\u00eat \u00e0 ajouter au pot. Tenez compte des changements dans les co\u00fbts de main-d&#039;\u0153uvre si vous investissez dans la technologie. (N&#039;oubliez pas non plus votre salaire horaire en tant que propri\u00e9taire d&#039;entreprise. Le temps pendant lequel vous travaillez doit \u00e9galement \u00eatre consid\u00e9r\u00e9 comme un co\u00fbt. Ceci est souvent n\u00e9glig\u00e9, car les propri\u00e9taires per\u00e7oivent des dividendes plut\u00f4t que des salaires horaires)<br \/>\n<\/em><\/p>\n<p><em>7. Quels produits avez-vous d\u00e9j\u00e0 regard\u00e9s et qu&#039;en avez-vous pens\u00e9 ? Les gens viennent souvent nous voir apr\u00e8s avoir commenc\u00e9 le processus et d\u00e9couvrent que c&#039;est plus compliqu\u00e9 qu&#039;ils ne le croyaient au d\u00e9part.<br \/>\n<\/em><\/p>\n<p><em>8. Votre \u00e9quipe est-elle pr\u00eate \u00e0 accepter le changement\u00a0?<br \/>\n<\/em><\/p>\n<p><em>9. Travaillez-vous selon un \u00e9ch\u00e9ancier\u00a0? Une fois que nous avons ces informations, nous pouvons alors lancer le processus de d\u00e9mos. Nous assistons aux d\u00e9mos avec les clients afin de pouvoir poser des questions. Nous \u00e9coutons les questions pos\u00e9es par le client et commen\u00e7ons \u00e0 dresser une image plus claire de ce qu&#039;il recherche. Certains clients commencent le processus avec un r\u00eave et terminent avec une r\u00e9alit\u00e9 diff\u00e9rente. Il n&#039;y a pas deux changements identiques.<\/em><em>\u201c<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-15 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"cory-falter\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-16 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-7 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-25201\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2020\/08\/Cory-Falter.jpg\" alt=\"Cory Falter\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Cory Falter<\/span><span class=\"person-title\"> Partenaire et Visionnaire chez Lure Agency<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/coryfalter\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;La micro-personnalisation est essentielle pour entretenir les prospects, en particulier avec le cycle de vente plus long des r\u00e9unions et des \u00e9v\u00e9nements. En raison d&#039;une augmentation spectaculaire de la communication, rester au courant des choses est plus difficile que jamais pour les professionnels de la vente. Cela peut prendre des dizaines d&#039;interactions, au cours de quelques ann\u00e9es, avant qu&#039;un prospect ne se transforme en vente. C&#039;est presque impossible \u00e0 faire sans l&#039;aide de l&#039;automatisation. Malheureusement, la plupart des syst\u00e8mes h\u00e9rit\u00e9s n&#039;offrent pas les flux de travail sophistiqu\u00e9s n\u00e9cessaires pour entretenir efficacement un long cycle de vente.<br \/>\n<\/em><\/p>\n<p><em>La premi\u00e8re \u00e9tape consiste \u00e0 \u00e9valuer vos syst\u00e8mes actuels. Disposez-vous des bons outils pour activer l&#039;automatisation et d&#039;autres flux de travail\u00a0? Assurez-vous de rechercher l&#039;\u00e9volutivit\u00e9 et les int\u00e9grations lors de l&#039;examen des logiciels de vente et de restauration. Par exemple, EventTemple propose une multitude d&#039;int\u00e9grations qui permettent des connexions transparentes \u00e0 Hubspot ou \u00e0 d&#039;autres suites marketing qui peuvent augmenter consid\u00e9rablement vos ventes directes. <\/em><\/p>\n<p><em>Une fois que vous avez mis en place le bon syst\u00e8me, la cr\u00e9ation et le maintien de votre propre public sont des fruits faciles et souvent n\u00e9glig\u00e9s par les propri\u00e9t\u00e9s. Les toucher une fois par mois par e-mail avec un contenu \u00e0 valeur ajout\u00e9e (pas de vente ni de promotion) vous positionnera comme un expert de confiance. Un distinct des vendeurs opportunistes et \u00e9gocentriques. Si vous le faites r\u00e9guli\u00e8rement chaque mois, vous augmenterez consid\u00e9rablement les ventes directes tout en r\u00e9duisant la d\u00e9pendance vis-\u00e0-vis des tiers et des appels d&#039;offres.\u00a0\u00bb<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-17 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"jacopo-focaroli\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-18 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-8 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-14025\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Jacopo-Focaroli-150x150.png\" alt=\"Jacopo Focaroli\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Jacopo-Focaroli-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Jacopo-Focaroli-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Jacopo-Focaroli.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Jacopo Focaroli<\/span><span class=\"person-title\">PDG et fondateur, The Host<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/jacopofocaroli\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-12\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Un h\u00f4tel peut identifier les op\u00e9rations de la r\u00e9ception qui sont lentes et sujettes aux erreurs. Ils pourraient alors rechercher un syst\u00e8me de gestion immobili\u00e8re avec une interface facile \u00e0 utiliser, des fonctionnalit\u00e9s d&#039;enregistrement\/de d\u00e9part automatis\u00e9es et des capacit\u00e9s mobiles pour rationaliser leurs processus. Je pense qu&#039;il vaut la peine d&#039;examiner les piles technologiques avec des recommandations de personnalisation qui pourraient inciter \u00e0 fid\u00e9liser les clients et offrir une exp\u00e9rience client sup\u00e9rieure. <\/em><\/p>\n<p>\u00c0 l&#039;avenir, un h\u00f4tel pourra choisir des syst\u00e8mes bas\u00e9s sur le cloud qui offrent flexibilit\u00e9, \u00e9volutivit\u00e9, mises \u00e0 jour r\u00e9guli\u00e8res, technologies \u00e9mergentes telles que les assistants vocaux, les commandes de chambre intelligentes et les paiements sans contact. Mais il y a aussi un danger d&#039;acheter de nouveaux syst\u00e8mes avec des probl\u00e8mes de compatibilit\u00e9 ou d&#039;incompatibilit\u00e9 avec les syst\u00e8mes existants.<em>\u201c<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-19 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"linda-bekoe\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-20 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-9 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-25197\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2020\/08\/Linda-Bekoe.jpg\" alt=\"Linda Bekoe\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Linda Bekoe<\/span><span class=\"person-title\"> PDG chez APLBC &amp; PDG chez Bekoe.com <\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/linda-bekoe-hospitality\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Il est crucial pour les personnes qui envisagent des solutions technologiques pour leurs propri\u00e9t\u00e9s de reconna\u00eetre l&#039;importance de la convivialit\u00e9. Les syst\u00e8mes technologiques complexes qui ajoutent \u00e0 la charge de travail des employ\u00e9s seront n\u00e9glig\u00e9s. Au lieu de cela, la technologie devrait viser \u00e0 am\u00e9liorer l&#039;efficacit\u00e9 des employ\u00e9s et \u00e0 faciliter la cr\u00e9ation d&#039;exp\u00e9riences exceptionnelles pour les clients.\u00a0\u00bb<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-21 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"dustin-caromano\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-22 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-10 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-22068\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Dustin-Caromano-150x150.png\" alt=\"Dustin Caromano\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Dustin-Caromano-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Dustin-Caromano-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Dustin-Caromano.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Dustin Caromano<\/span><span class=\"person-title\">Directeur Marketing &amp; eCommerce, Premi\u00e8re Advisory Group<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/dustincaromano\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-14\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab La technologie est l&#039;\u00e9pine dorsale des op\u00e9rations h\u00f4teli\u00e8res r\u00e9ussies. Mais cela n\u00e9cessite une expertise en la mati\u00e8re, une planification et une v\u00e9rification appropri\u00e9e pour garantir que l&#039;\u00e9cosyst\u00e8me s\u00e9lectionn\u00e9 peut r\u00e9pondre aux besoins de chaque propri\u00e9t\u00e9. En suivant les meilleures pratiques ci-dessous, vous pouvez pr\u00e9parer votre \u00e9quipe \u00e0 r\u00e9ussir lors de l&#039;\u00e9valuation de la technologie.<br \/>\n<\/em><\/p>\n<p><em>1. Cr\u00e9ez une \u00e9quipe de projet\u00a0: avant de contacter un seul fournisseur, amenez des experts en la mati\u00e8re des d\u00e9partements concern\u00e9s par ces d\u00e9cisions technologiques. Les d\u00e9cisions techniques sont souvent prises en silo sans retour des parties prenantes qui utiliseront le syst\u00e8me. Interviewez l&#039;\u00e9quipe pour comprendre comment elle est impact\u00e9e par les changements. Plus important encore, rencontrez-vous r\u00e9guli\u00e8rement et communiquez souvent.<br \/>\n<\/em><\/p>\n<p><em>2. Identifiez les exigences du produit : Travaillez avec les responsables de votre service pour identifier les caract\u00e9ristiques et fonctionnalit\u00e9s du produit qui sont essentielles \u00e0 vos objectifs. Cela aidera votre \u00e9quipe \u00e0 examiner chaque produit et \u00e0 \u00e9valuer l&#039;importance de chaque fonctionnalit\u00e9. Une compr\u00e9hension claire de ce qui est n\u00e9cessaire, par rapport \u00e0 ce qui est agr\u00e9able \u00e0 avoir, facilitera l&#039;identification de la meilleure solution.<br \/>\n<\/em><\/p>\n<p><em>3. RFI Compare and Contrast : cr\u00e9ez un document pour comparer et contraster facilement les produits entre les fournisseurs apr\u00e8s la demande d&#039;informations. Cela aide l&#039;\u00e9quipe \u00e0 comparer facilement les diff\u00e9rences entre les produits. De petites nuances de fonctionnalit\u00e9 peuvent \u00eatre des facteurs d\u00e9cisifs ou n\u00e9cessiter un travail manuel.<br \/>\n<\/em><\/p>\n<p><em>4. Int\u00e9grations : soyez minutieux dans votre v\u00e9rification des int\u00e9grations. Avoir une int\u00e9gration existante et pouvoir l&#039;int\u00e9grer sont deux choses tr\u00e8s diff\u00e9rentes avec des d\u00e9lais diff\u00e9rents qui ont un impact sur les projets de mani\u00e8re inattendue.<br \/>\n<\/em><\/p>\n<p><em>5. Assistance \u00e0 la mise en \u0153uvre\u00a0: Il peut \u00eatre difficile pour vos employ\u00e9s \u00e0 temps plein de g\u00e9rer les op\u00e9rations quotidiennes parall\u00e8lement aux complexit\u00e9s de la mise en \u0153uvre de la technologie. Il est \u00e9galement prudent de dire que vous ne disposez peut-\u00eatre pas de l&#039;expertise en la mati\u00e8re en interne pour assurer une mise en \u0153uvre r\u00e9ussie. Ne prenez pas le risque de vous tromper, envisagez de sous-traiter le travail tactique \u00e0 des consultants sp\u00e9cialis\u00e9s dans la mise en \u0153uvre de la technologie.<br \/>\n<\/em><\/p>\n<p><em>6. Restez coh\u00e9rent\u00a0: la technologie ne sera jamais &quot;r\u00e9glez-la et oubliez-la&quot;. Int\u00e9grez les conversations technologiques \u00e0 votre cadence habituelle et \u00e9voluez en fonction des besoins de l&#039;h\u00f4tel et des demandes des clients. Gardez le doigt sur le pouls et gardez une longueur d&#039;avance.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-23 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"nicole-sideris\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-24 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-11 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-14075\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Nicole-Sideris-150x150.png\" alt=\"Nicole Sid\u00e9ris\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Nicole-Sideris-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Nicole-Sideris-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Nicole-Sideris.png 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Nicole Sid\u00e9ris<\/span><span class=\"person-title\">Fondatrice et consultante principale, X Hospitality<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/nicole-x-sideris\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Le principal conseil que je donnerais est que le propri\u00e9taire comprenne comment il veut fonctionner \u00e0 l&#039;avenir. Chaque propri\u00e9t\u00e9 doit examiner comment elle souhaite fournir l&#039;\u00e9volutivit\u00e9. Les politiques de paiement et les processus d&#039;enregistrement sont des \u00e9l\u00e9ments cl\u00e9s. Ce flux op\u00e9rationnel et le parcours des invit\u00e9s sont essentiels \u00e0 la planification de votre pile technologique. La s\u00e9lection du syst\u00e8me doit prendre en charge des niveaux \u00e9lev\u00e9s de communication \u00e0 la fois sur le plan op\u00e9rationnel et dans le parcours du client. Vous devez \u00e9tudier comment vous souhaitez que chaque point de contact effectue les transactions et voir comment les solutions fournissent le flux. L&#039;int\u00e9gration est essentielle et tous les syst\u00e8mes doivent prendre en charge le mouvement bidirectionnel. De m\u00eame, il devrait y avoir un besoin minimal de solutions compl\u00e9mentaires pour rem\u00e9dier au manque de fonctionnalit\u00e9 dans un domaine donn\u00e9. Comprendre les int\u00e9grations entre les syst\u00e8mes est d&#039;une importance cruciale.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-25 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"luminita-mardale\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-26 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-12 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-15868\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Luminita-Mardale-150x150.png\" alt=\"Luminita Mardale\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Luminita-Mardale-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Luminita-Mardale.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Luminita Mardale<\/span><span class=\"person-title\">Directeur du marketing et du d\u00e9veloppement commercial, Vienna House<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/luminita-mardale-85260017\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-16\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab L&#039;industrie h\u00f4teli\u00e8re ne peut ignorer les nouvelles solutions technologiques qui arrivent sur le march\u00e9. De la r\u00e9alit\u00e9 virtuelle aux syst\u00e8mes de gestion immobili\u00e8re intelligents en passant par le mobile, la convivialit\u00e9 en mati\u00e8re de cybers\u00e9curit\u00e9 est incontournable de nos jours. Avec la r\u00e9alit\u00e9 virtuelle, le client peut choisir un h\u00f4tel apr\u00e8s avoir vu de ses propres yeux \u00e0 quoi ressemblera son s\u00e9jour. Le logiciel de syst\u00e8me de gestion h\u00f4teli\u00e8re vous permet \u00e9galement d&#039;affiner la gestion de vos propri\u00e9t\u00e9s et d&#039;\u00e9viter les surr\u00e9servations ou des situations similaires.<\/em><em>\u201c<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-27 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"thomas-dieben\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-28 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-13 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-15870\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Thomas-Dieben-150x150.jpg\" alt=\"Thomas Dieben\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Thomas-Dieben-150x150.jpg 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Thomas-Dieben-300x300.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Thomas-Dieben.jpg 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Thomas Dieben<\/span><span class=\"person-title\">Fondateur, Becurious<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/thomas-dieben\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-17\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>&quot;1. Commencez avec un PMS flexible et bas\u00e9 sur le cloud. Un syst\u00e8me de gestion de propri\u00e9t\u00e9 (PMS) est une application logicielle utilis\u00e9e par les h\u00f4tels pour g\u00e9rer leurs op\u00e9rations quotidiennes. Cela comprend les r\u00e9servations, les arriv\u00e9es, les d\u00e9parts, l&#039;attribution des chambres et l&#039;entretien m\u00e9nager. Un PMS bas\u00e9 sur le cloud signifie que le logiciel est h\u00e9berg\u00e9 sur un serveur distant et est accessible n&#039;importe o\u00f9 avec une connexion Internet. Un PMS flexible permet aux h\u00f4tels de personnaliser le logiciel en fonction de leurs besoins sp\u00e9cifiques.<br \/>\n<\/em><\/p>\n<p><em>2. Assurez-vous qu&#039;il est connect\u00e9 \u00e0 un gestionnaire de canaux et \u00e0 un moteur de r\u00e9servation solides. Les gestionnaires de canaux aident les h\u00f4tels \u00e0 r\u00e9partir leur inventaire entre les agences de voyages en ligne (OTA). Les moteurs de r\u00e9servation sont des logiciels qui permettent aux clients de r\u00e9server des chambres directement sur les sites Web des h\u00f4tels. Le PMS doit \u00eatre connect\u00e9 \u00e0 la fois \u00e0 un gestionnaire de canaux et \u00e0 un moteur de r\u00e9servation pour garantir que l&#039;inventaire de l&#039;h\u00f4tel est \u00e0 jour et que les r\u00e9servations sont g\u00e9r\u00e9es avec pr\u00e9cision.<br \/>\n<\/em><\/p>\n<p><em>3. En ce qui concerne le moteur de r\u00e9servation, analysez les possibilit\u00e9s en termes d&#039;int\u00e9gration du site Web, de m\u00e9thodes de paiement, de convivialit\u00e9, etc. Le moteur de r\u00e9servation doit \u00eatre convivial et int\u00e9gr\u00e9 au site Web de l&#039;h\u00f4tel. Il devrait \u00e9galement offrir une vari\u00e9t\u00e9 de m\u00e9thodes de paiement pour faciliter la r\u00e9servation de leur s\u00e9jour par les clients. Il est important pour les h\u00f4tels d&#039;analyser les options qui s&#039;offrent \u00e0 eux et de choisir un moteur de r\u00e9servation adapt\u00e9 \u00e0 leurs besoins sp\u00e9cifiques.<br \/>\n<\/em><\/p>\n<p><em>4. Pour les sites Web, assurez-vous de pouvoir g\u00e9rer vous-m\u00eame le contenu multilingue avec un CMS h\u00f4telier sp\u00e9cialis\u00e9. Un syst\u00e8me de gestion de contenu h\u00f4telier (CMS) est un outil qui permet aux h\u00f4tels de g\u00e9rer le contenu de leur site Web, tel que le texte, les descriptions des chambres, les photos, les FAQ et les offres sp\u00e9ciales. Le CMS doit prendre en charge le contenu multilingue pour les invit\u00e9s de diff\u00e9rents pays. Les h\u00f4tels doivent \u00eatre en mesure de maintenir le contenu eux-m\u00eames sans avoir besoin d&#039;expertise technique.<br \/>\n<\/em><\/p>\n<p><em>5. Recherchez les CRM qui se connectent \u00e0 votre PMS et \u00e0 votre site Web. Un syst\u00e8me de gestion de la relation client (CRM) est une application qui permet aux h\u00f4tels de g\u00e9rer leurs interactions avec les clients et les clients potentiels. Le CRM doit se connecter au PMS et au site Web. Cela offre des exp\u00e9riences fluides aux clients et permet aux h\u00f4tels de g\u00e9rer efficacement leurs donn\u00e9es.<br \/>\n<\/em><\/p>\n<p><em>6. Un syst\u00e8me RM est crucial si votre gestion des revenus est effectu\u00e9e en interne. Un syst\u00e8me de gestion des revenus (RM) est une application qui permet aux h\u00f4tels d&#039;optimiser leurs prix et leurs revenus en analysant la demande et les tendances du march\u00e9. Il devient de plus en plus important pour les h\u00f4tels de contr\u00f4ler la gestion des revenus en interne afin de rester comp\u00e9titifs et de s&#039;adapter aux conditions changeantes du march\u00e9.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-29 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:300px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"lisa-bouma\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-30 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><br><br><div class=\"fusion-person person fusion-person-left fusion-person-14 fusion-person-icon-top\" style=\"--awb-pic-style-color:#000000;--awb-pic-borderradius:50%;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-social-box-border-top:0px;--awb-social-box-border-right:0px;--awb-social-box-border-bottom:0px;--awb-social-box-border-left:0px;--awb-social-box-border-color:var(--awb-color3);--awb-social-box-border-color-hover:var(--awb-color4);--awb-social-box-colors-hover:rgba(232,232,232,0.8);--awb-social-icon-boxed-colors:#e8e8e8;--awb-social-icon-colors:#bebdbd;--awb-social-icon-colors-hover:rgba(190,189,189,0.8);\"><div class=\"person-shortcode-image-wrapper\"><div class=\"person-image-container hover-type-none person-rounded-overflow\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;border:3px solid #f6f6f6;-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\"><img decoding=\"async\" class=\"person-img img-responsive wp-image-25203\" width=\"150\" height=\"150\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2020\/08\/Lisa-Bouma.jpg\" alt=\"Lisa Bouma\" \/><\/div><\/div><div class=\"person-desc\"><div class=\"person-author\"><div class=\"person-author-wrapper\"><span class=\"person-name\">Lisa Bouma<\/span><span class=\"person-title\">Ventes &amp; Hospitalit\u00e9 chez Lisa Bouma Sales Services<\/span><\/div><div class=\"fusion-social-networks\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin custom\" aria-label=\"fusion-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/lisabouma\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#bebdbd;font-size:16px;\" data-placement=\"top\" data-title=\"LinkedIn\" title=\"LinkedIn\" data-toggle=\"tooltip\"><\/a><\/div><\/div><\/div><div class=\"person-content fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-18\" style=\"--awb-font-size:15px;--awb-text-transform:none;--awb-text-color:#646363;\"><p><em>\u00ab Adopter la personnalisation est crucial pour les professionnels de la vente et de l&#039;h\u00f4tellerie sur le march\u00e9 moderne et concurrentiel. Les entreprises h\u00f4teli\u00e8res peuvent am\u00e9liorer l&#039;exp\u00e9rience de leurs clients en donnant la priorit\u00e9 aux piles technologiques qui permettent une analyse efficace des donn\u00e9es des clients et une communication transparente. En trouvant le juste \u00e9quilibre entre la technologie et l&#039;attention personnelle, nous pouvons cr\u00e9er des exp\u00e9riences vraiment exceptionnelles qui incitent les clients \u00e0 revenir encore et encore. L&#039;int\u00e9gration est un autre facteur crucial \u00e0 consid\u00e9rer. Recherchez une pile technologique qui s&#039;int\u00e8gre de mani\u00e8re transparente \u00e0 votre syst\u00e8me de r\u00e9servation, votre syst\u00e8me de gestion immobili\u00e8re (PMS), votre CRM et d&#039;autres plateformes pertinentes.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"join-panel\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-31 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:10px;--awb-padding-right:30px;--awb-padding-left:30px;--awb-margin-top:10px;--awb-margin-bottom:10px;--awb-background-color:#efefef;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-19\" style=\"--awb-content-alignment:center;\"><h2>Posez une question et rejoignez notre panel d&#039;experts<\/h2>\n<\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:-10px;margin-bottom:30px;width:100%;max-width:250px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#d4a763;border-color:#d4a763;border-top-width:4px;\"><\/div><\/div><div class=\"fusion-text fusion-text-20\" style=\"--awb-content-alignment:center;--awb-font-size:16px;\"><p>Souhaitez-vous que notre panel d&#039;experts de l&#039;industrie r\u00e9ponde \u00e0 une question? Ou souhaitez-vous rejoindre notre communaut\u00e9 d&#039;experts et partager votre exp\u00e9rience, vos id\u00e9es et vos connaissances avec d&#039;autres professionnels de l&#039;industrie ? Via les boutons ci-dessous, vous pouvez soumettre une question ou soumettre une demande pour faire partie de notre panel d&#039;experts.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:-20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-medium button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.revfine.com\/fr\/question-pour-panel\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Poser une question<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-medium button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.revfine.com\/fr\/rejoindre-panneau\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Rejoignez notre panel<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-32 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-21\"><div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Plus de conseils pour d\u00e9velopper votre entreprise<\/h3>\n<strong>Revfine.com<\/strong> est la plateforme de connaissances leader dans le secteur de l&#039;h\u00f4tellerie et du voyage. Les professionnels utilisent nos connaissances, nos strat\u00e9gies et nos conseils pratiques pour s&#039;inspirer, optimiser leurs revenus, innover dans leurs processus et am\u00e9liorer l&#039;exp\u00e9rience client.<br><br>\n\nD\u00e9couvrez des conseils d&#039;experts sur la gestion, le marketing, revenue management, les op\u00e9rations, les logiciels et la technologie dans notre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hotel-blog\/\">H\u00f4tel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hospitalite\/\">Hospitalit\u00e9<\/a><\/span>, et <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/voyager\/\">Voyages et tourisme<\/a><\/span> cat\u00e9gories.<\/div>\n\n<\/div><\/div><\/div><\/div><\/div>\n<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":25212,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[647,803,769,784,199,760],"tags":[],"class_list":["post-25190","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hospitality-marketing-expert-panel","category-hotel-property-management-software","category-revenue-management-system","category-hospitality-software","category-software","category-hotel-strategies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What To Tell Hotel Personnel Choosing A Tech Stack?<\/title>\n<meta name=\"description\" content=\"Hospitality experts offer opinions on the best options for tech-stacks which include automation, future-proofing, and possible mistakes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revfine.com\/fr\/que-dire-au-personnel-de-l-hotel-choisir-une-pile-technologique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Would You Tell Hotel Personnel To Choose A Tech Stack?\" \/>\n<meta property=\"og:description\" content=\"Hospitality experts offer opinions on the best options for tech-stacks which include automation, future-proofing, and possible mistakes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.revfine.com\/fr\/que-dire-au-personnel-de-l-hotel-choisir-une-pile-technologique\/\" \/>\n<meta property=\"og:site_name\" content=\"Revfine.com\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-02T10:00:12+00:00\" \/>\n<meta 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