{"id":30806,"date":"2024-04-17T09:00:07","date_gmt":"2024-04-17T07:00:07","guid":{"rendered":"https:\/\/www.revfine.com\/?p=30806"},"modified":"2025-09-17T20:17:22","modified_gmt":"2025-09-17T18:17:22","slug":"steps-to-successfully-introduce-ai-to-your-hotel-teams","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/fr\/steps-to-successfully-introduce-ai-to-your-hotel-teams\/","title":{"rendered":"Dix \u00e9tapes pour introduire avec succ\u00e8s l&#039;IA dans vos \u00e9quipes h\u00f4teli\u00e8res"},"content":{"rendered":"<p><em>Si vous envisagez de d\u00e9ployer une nouvelle technologie intelligente ou un outil d\u2019intelligence artificielle dans votre h\u00f4tel, vous devez concevoir un processus d\u2019int\u00e9gration d\u2019\u00e9quipe complet. L\u2019adoption d\u2019une nouvelle solution par le personnel de votre h\u00f4tel est essentielle \u00e0 une adoption r\u00e9ussie et \u00e0 une efficacit\u00e9 op\u00e9rationnelle, mais elle peut \u00e9galement avoir un impact positif sur le moral et la r\u00e9tention des employ\u00e9s. De nombreux h\u00f4teliers passent \u00e0 c\u00f4t\u00e9 de cette opportunit\u00e9 en se pr\u00e9cipitant pour mettre en \u0153uvre la nouvelle technologie. Cet article r\u00e9pertorie les \u00e9tapes les plus importantes \u00e0 prendre en consid\u00e9ration.<\/em><\/p>\n<h2>L&#039;\u00e9l\u00e9phant dans la pi\u00e8ce : la peur de voir l&#039;IA prendre le contr\u00f4le des emplois dans le secteur de l&#039;h\u00f4tellerie<\/h2>\n<p>Il n\u2019est possible de commencer \u00e0 planifier le processus d\u2019int\u00e9gration qu\u2019en reconnaissant la v\u00e9ritable pr\u00e9occupation commune du personnel h\u00f4telier : l\u2019IA leur prend leur travail. Comme l\u2019a identifi\u00e9 une \u00e9tude universitaire publi\u00e9e dans <a href=\"https:\/\/dergipark.org.tr\/en\/download\/article-file\/3010064\" target=\"_blank\" rel=\"noopener\">Progr\u00e8s dans la revue de recherche sur l&#039;h\u00f4tellerie et le tourisme<\/a> en 2023, c\u2019est un facteur qui impacte souvent n\u00e9gativement la performance, le comportement et l\u2019attitude du personnel.<\/p>\n<p>Cependant, aborder ce sujet et engager une discussion ouverte sur les applications de l\u2019IA dans le secteur de l\u2019h\u00f4tellerie peut faire plus que simplement att\u00e9nuer les effets n\u00e9gatifs. Profitez de cette occasion pour d\u00e9velopper et entretenir la confiance dans une solution qui profite \u00e0 vos \u00e9quipes et automatise les t\u00e2ches r\u00e9p\u00e9titives et ennuyeuses de leur travail.<\/p>\n<h2>Int\u00e9grer les \u00e9quipes h\u00f4teli\u00e8res \u00e0 l&#039;IA en 10 \u00e9tapes<\/h2>\n<p>Dans l\u2019esprit de cette attitude, voici les dix \u00e9tapes pour r\u00e9duire les frictions dans le processus de mise en \u0153uvre de l\u2019IA.<\/p>\n<h3>1. \u00c9duquez et impliquez votre \u00e9quipe h\u00f4teli\u00e8re d\u00e8s le d\u00e9but<\/h3>\n<p>Avant de pr\u00e9senter les outils d\u2019IA sp\u00e9cifiques que vous envisagez de mettre en \u0153uvre, prenez le temps d\u2019informer votre \u00e9quipe du r\u00f4le de l\u2019IA dans l\u2019h\u00f4tellerie et des tendances pertinentes. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.hijiffy.com\/success-stories\/?utm_source=revfine&amp;utm_medium=referral&amp;utm_campaign=ai-onboarding&amp;utm_content=article\" target=\"_blank\" rel=\"noopener\">exemples d&#039;autres marques d&#039;h\u00f4tellerie qui utilisent l&#039;IA<\/a><\/span>, en insistant sur son objectif et ses avantages. Laissez de la place aux questions pour que votre \u00e9quipe se sente impliqu\u00e9e et investie dans le processus.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-25441373' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-25441373' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_184575727888 = function(){ai_insert_viewport_code ('ai-insert-7-25441373');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_184575727888 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_688969816579);\n<\/script>\n<\/p>\n<h3>2. R\u00e9pondre aux pr\u00e9occupations li\u00e9es \u00e0 l\u2019IA de mani\u00e8re proactive<\/h3>\n<p>R\u00e9pondez \u00e0 toutes vos inqui\u00e9tudes concernant l\u2019IA, en particulier la peur du remplacement des emplois. Expliquez comment l\u2019IA renforce les r\u00f4les du personnel et am\u00e9liore l\u2019exp\u00e9rience client plut\u00f4t que de remplacer les efforts humains. V\u00e9rifiez si votre fournisseur de technologie dispose d\u2019une d\u00e9claration de mission ou d\u2019autres documents qui r\u00e9pondent \u00e0 ces pr\u00e9occupations et partagez-les avec l\u2019\u00e9quipe.<\/p>\n<h3>3. Obtenez le soutien de la haute direction<\/h3>\n<p>Il ne suffit pas d&#039;approuver le co\u00fbt de la nouvelle technologie. Essayez d&#039;obtenir l&#039;engagement de la direction de votre h\u00f4tel quant aux ressources n\u00e9cessaires, notamment le temps consacr\u00e9 \u00e0 la formation et au support. Son soutien visible facilitera le processus d&#039;adoption dans les diff\u00e9rents services.<\/p>\n<h3>4. \u00c9tablissez des attentes claires et r\u00e9alistes<\/h3>\n<p>Communiquez clairement ce que la mise en \u0153uvre de l\u2019IA impliquera, y compris les d\u00e9lais et le niveau d\u2019effort requis de la part de chaque membre de l\u2019\u00e9quipe. Cette transparence aidera \u00e0 d\u00e9finir des attentes r\u00e9alistes.<\/p>\n<h3>5. Diriger avec transparence et ouverture<\/h3>\n<p>Discutez ouvertement avec votre \u00e9quipe des avantages et des d\u00e9fis li\u00e9s \u00e0 la mise en \u0153uvre de l&#039;IA. Essayez d&#039;anticiper les pr\u00e9occupations de votre \u00e9quipe et de les aborder de mani\u00e8re proactive pour montrer que vous vous en souciez. Des discussions honn\u00eates peuvent conduire \u00e0 une meilleure compr\u00e9hension et \u00e0 un meilleur engagement de la part de l&#039;\u00e9quipe.<\/p>\n<h3>6. Concentrez-vous sur des avantages sp\u00e9cifiques<\/h3>\n<p>Commencez par un aper\u00e7u g\u00e9n\u00e9ral du domaine d\u2019activit\u00e9 auquel l\u2019IA sera utile, puis passez \u00e0 la mise en \u00e9vidence des probl\u00e8mes tr\u00e8s sp\u00e9cifiques que l\u2019IA r\u00e9soudra pour votre personnel. Pr\u00e9sentez les avantages pertinents pour rendre votre argumentaire plus convaincant. Demandez au fournisseur de technologie des \u00e9tudes de cas pertinentes \u00e0 partager avec votre \u00e9quipe.<\/p>\n<h3>7. D\u00e9crire le processus d\u2019int\u00e9gration<\/h3>\n<p>Expliquez comment l\u2019IA s\u2019int\u00e9grera aux syst\u00e8mes de gestion h\u00f4teli\u00e8re existants et les changements qu\u2019elle apportera. Une compr\u00e9hension claire de la nouvelle infrastructure num\u00e9rique et des ajustements n\u00e9cessaires est essentielle pour une transition en douceur.<\/p>\n<h3>8. Offrir une formation et des ressources compl\u00e8tes<\/h3>\n<p>Cette \u00e9tape peut \u00eatre consid\u00e9r\u00e9e comme un effort suppl\u00e9mentaire, mais elle peut ne pas \u00eatre applicable dans les petites \u00e9quipes. N\u00e9anmoins, si vous estimez qu&#039;il s&#039;agit d&#039;un investissement rentable, proposez des sessions de formation sur mesure adapt\u00e9es aux diff\u00e9rents r\u00f4les et niveaux de ma\u00eetrise de la technologie. Demandez au fournisseur de technologie les supports de formation disponibles (centre d&#039;aide en libre-service, guides vid\u00e9o, documentation) et partagez-les avec votre \u00e9quipe.<\/p>\n<h3>9. Mettre en \u0153uvre et surveiller<\/h3>\n<p>Si possible, d\u00e9marrez par un programme pilote pour recueillir des commentaires et ajuster le processus si n\u00e9cessaire. Surveillez les indicateurs cl\u00e9s pertinents tels que les scores de satisfaction client et les taux d&#039;automatisation pour \u00e9valuer le succ\u00e8s de la mise en \u0153uvre de l&#039;IA. Partagez les r\u00e9sultats avec l&#039;\u00e9quipe pour montrer la nouvelle technologie en action. Il faudra peut-\u00eatre des ajustements en cours de route, mais la transparence est tr\u00e8s importante.<\/p>\n<h3>10. Reconna\u00eetre et r\u00e9compenser les efforts<\/h3>\n<p>Enfin, n&#039;oubliez pas de reconna\u00eetre et de r\u00e9compenser les efforts de l&#039;\u00e9quipe dans l&#039;adoption de nouvelles technologies. Appr\u00e9ciez les contributions individuelles pour faciliter le positionnement organique de l&#039;entreprise. <em>\u00ab champions \u00bb<\/em> qui deviennent des experts du nouvel outil. Fournir un soutien suppl\u00e9mentaire si n\u00e9cessaire pour garantir que tout le monde ma\u00eetrise l&#039;utilisation de la nouvelle technologie.<\/p>\n<h2>Quel effort d\u2019int\u00e9gration est consid\u00e9r\u00e9 comme excessif ?<\/h2>\n<p>Suivre les dix \u00e9tapes ci-dessus augmente les chances de mettre en \u0153uvre avec succ\u00e8s une nouvelle technologie dans votre h\u00f4tel. Cependant, la mise en \u0153uvre id\u00e9ale de certaines d\u2019entre elles peut n\u00e9cessiter beaucoup de ressources et de temps. Vous connaissez mieux vos \u00e9quipes : utilisez-les pour d\u00e9terminer l\u2019ampleur du processus d\u2019int\u00e9gration n\u00e9cessaire pour r\u00e9pondre aux besoins de votre personnel.<\/p>\n<p>Utilisez ces trois questions comme mati\u00e8re \u00e0 r\u00e9flexion\u00a0:<\/p>\n<ul>\n<li><strong>Dans quelle mesure vos collaborateurs connaissent-ils l\u2019IA et ses applications dans l\u2019h\u00f4tellerie ?<\/strong><\/li>\n<\/ul>\n<p>Si vous disposez d\u00e9j\u00e0 d\u2019une technologie intelligente, vous pouvez rationaliser le processus et tirer parti de vos connaissances et de votre exp\u00e9rience existantes avec d\u2019autres outils.<\/p>\n<ul>\n<li><strong>Quelle importance accordez-vous \u00e0 l\u2019innovation pour votre haute direction ?<\/strong><\/li>\n<\/ul>\n<p>Plus ils sont d\u00e9vou\u00e9s, plus ils sont susceptibles de reconna\u00eetre l\u2019importance de la formation du personnel en IA et d\u2019allouer des ressources en cons\u00e9quence, ce qui aura un impact sur la port\u00e9e du processus d\u2019int\u00e9gration.<\/p>\n<ul>\n<li><strong>Votre \u00e9quipe est-elle pr\u00eate \u00e0 utiliser l\u2019IA ?<\/strong><\/li>\n<\/ul>\n<p>Au-del\u00e0 de la ma\u00eetrise des nouvelles technologies, d\u2019autres facteurs doivent \u00eatre pris en compte. 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else document.addEventListener ('DOMContentLoaded', ai_run_189746545456);\n<\/script>\n<\/p>\n<p><strong>L&#039;int\u00e9gration r\u00e9ussie de l&#039;IA dans votre h\u00f4tel n\u00e9cessite de travailler sur des domaines sp\u00e9cifiques : impliquer votre \u00e9quipe d\u00e8s le d\u00e9but, r\u00e9pondre aux pr\u00e9occupations, obtenir le soutien de la direction, d\u00e9finir des attentes claires et proposer une formation compl\u00e8te. Faites preuve de transparence et reconnaissez les efforts, et vous pourrez am\u00e9liorer l&#039;efficacit\u00e9 op\u00e9rationnelle, mais aussi stimuler le moral et la r\u00e9tention, ouvrant la voie \u00e0 une transition technologique plus fluide.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Plus de conseils pour d\u00e9velopper votre entreprise<\/h3>\n<strong>Revfine.com<\/strong> est la plateforme de connaissances leader dans le secteur de l&#039;h\u00f4tellerie et du voyage. Les professionnels utilisent nos connaissances, nos strat\u00e9gies et nos conseils pratiques pour s&#039;inspirer, optimiser leurs revenus, innover dans leurs processus et am\u00e9liorer l&#039;exp\u00e9rience client.<br><br>\n\nD\u00e9couvrez des conseils d&#039;experts sur la gestion, le marketing, revenue management, les op\u00e9rations, les logiciels et la technologie dans notre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hotel-blog\/\">H\u00f4tel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hospitalite\/\">Hospitalit\u00e9<\/a><\/span>, et <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/voyager\/\">Voyages et tourisme<\/a><\/span> cat\u00e9gories.<\/div>","protected":false},"excerpt":{"rendered":"<p>Si vous envisagez de d\u00e9ployer une nouvelle technologie intelligente ou un outil d&#039;intelligence artificielle dans votre h\u00f4tel, vous devez concevoir un processus approfondi d&#039;int\u00e9gration de l&#039;\u00e9quipe. Faire participer le personnel de votre h\u00f4tel \u00e0 une nouvelle solution est la cl\u00e9 d\u2019une adoption r\u00e9ussie et de l\u2019efficacit\u00e9 op\u00e9rationnelle, mais cela peut \u00e9galement avoir un impact positif sur le moral et la fid\u00e9lisation des employ\u00e9s. De nombreux h\u00f4teliers n&#039;en profitent pas<\/p>","protected":false},"author":1,"featured_media":30820,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[768,782,754,796],"tags":[177],"class_list":["post-30806","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-emerging-hotel-technology","category-emerging-hospitality-technology","category-hotel-operations-management","category-hotel-technology-trends","tag-hijiffy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ten Steps to Successfully Introduce Ai to Your Hotel Teams<\/title>\n<meta name=\"description\" content=\"Here, we will introduce ten steps that will help you introduce AI to your hotel teams and pave the way for a smooth technological transition.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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