Question for Our Hotel Marketing Expert Panel<\/span><\/h2>\nWhat are the top tips and best practices for hotels to collect data in order to deliver personalised guest experiences? How can hotels handle data privacy? (Question by Michael J. Goldrich)\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>Industry Expert Panel<\/span><\/h2>\n<\/div>Our Industry Expert Panel exists out of professionals within the hospitality & travel Industry. They have comprehensive and detailed knowledge, experience in practice or management and are forward-thinking. They are answering questions about the state of the industry. They share their insights on topics like revenue management, marketing, operations, technology and discuss the latest trends.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n
Our Marketing Expert Panel<\/h3>\n\n- Michael J. Goldrich – Founder & Chief Advisor, Vivander<\/span><\/a><\/li>\n
- Luminita Mardale – Director Of Marketing And Business Development, Vienna House<\/a><\/span><\/li>\n
- Nicole Sideris – Founder & Principal Consultant, X Hospitality\u00a0<\/a><\/span><\/li>\n
- Max Starkov – Adjunct Professor Hospitality Technology, New York University<\/a><\/span><\/li>\n
- Tamie Matthews – Revenue, Sales & Marketing Consultant, RevenYou<\/a><\/span><\/li>\n
- Reshan Jayamanne – Digital Marketing & Sales Strategist, Bnb Optimized<\/a><\/span><\/li>\n
- Pablo Torres – Hotel Consultant<\/a><\/span><\/li>\n
- Ask Our Panel a Question<\/span><\/a><\/span><\/li>\n
- Join Our Expert Panel<\/span><\/a><\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>
![\"Michael](\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Michael-J.-Goldrich-150x150.png\")
<\/div><\/div>Michael J. Goldrich<\/span>Founder & Chief Advisor, Vivander<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“Creating a personalised experience is crucial for making guests feel valued and driving direct bookings. Generic discounts and one-size-fits-all approaches aren’t enough. Instead, focus on collecting and using data to offer truly personalised experiences.<\/em><\/p>\nPre-stay surveys during the booking process are incredibly valuable. By asking guests about their preferences, such as room location, extra amenities, or past travel experiences, you can tailor their stay to their liking. Imagine a guest arriving at your boutique hotel in Napa and finding a personalised wine tasting recommendation based on their preferences\u2014such thoughtful touches can make a significant impact and encourage direct bookings.<\/em><\/p>\nBehaviour and intent data collected from your hotel website can also enhance personalisation. By tracking how guests interact with your site, you can gather valuable insights into their preferences and interests. This data allows you to personalise website messaging, significantly increasing conversion rates and driving more direct bookings.<\/em><\/p>\nMobile apps offer powerful opportunities for personalisation. A well-designed app allows guests to customise their stay by pre-ordering room service, adjusting the thermostat, or booking spa treatments. The app can track these preferences for future visits, ensuring a seamless and personalized experience every time. Post-stay feedback surveys are equally important. By understanding what worked well and what didn\u2019t\u2014perhaps the pillows were too soft\u2014you can make notes in the guest’s profile to ensure an even better stay next time.<\/em><\/p>\nHowever, it\u2019s crucial to handle data responsibly. Transparency is key\u2014be upfront about what data you collect and how it\u2019s used. A clear, easily accessible privacy policy builds trust. Empower your guests by offering an opt-in for personalisation. Some may prefer a straightforward service for a business trip, while others might want all the extra touches for a vacation. Respecting these preferences shows that you value them as individuals. Finally, invest in robust data security measures to protect guest information and clearly explain these measures in your privacy policy. Make it easy for guests to opt out of marketing emails or data collection entirely; a simple unsubscribe button can go a long way in showing respect for their privacy.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n
![\"Luminita](\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Luminita-Mardale-150x150.png\")
<\/div><\/div>Luminita Mardale<\/span>Director of Marketing and Business Development, Vienna House<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“Hotels must determine what data is relevant for personalising guest experiences. With d<\/em>emographic data in mind: The hotel guests come from different demographic areas with different cultures. For example, the Asian culture is different to the European one, they prefer bathrooms with bathtubs and twin beds, even if they are a couple. <\/em><\/p>\nHotels must always take the guest segment into consideration, as business travellers have different demands (Wi-Fi internet connection, desk in room, community table, business corner etc.) compared with families that prefer extra activities for kids. Hotels must always check how the reservation is made, and the details of the reservation. <\/em><\/p>\nSurveys and feedback forms can help hotels to learn about guest experiences and preferences and they must store these on their CRM Systems to help at the next guest stay (e.g., noting if a guest prefers to stay on an upper floor in a specific room type, if they want a wake -up call etc.). Regarding Data Protection, hotels must be transparent and obtain explicit consent from guests before collecting their data. Also, hotels must collect only relevant data for the guest experience and have restricted control access. Hotels must always stay updated with GDPR regulations.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n
![\"Nicole](\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Nicole-Sideris-150x150.png\")
<\/div><\/div>Nicole Sideris<\/span>Founder & Prinicipal Consultant, X Hospitality<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“Using WhatsApp. Guests have to opt in with the click of a button. Correspondence is a secure, real-time method that is extremely effective for all travellers, especially overseas travellers. If guests like they can opt-out at any time and databases do not need to be uploaded and opt ins potentially missed.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n
![\"Max](\"https:\/\/www.revfine.com\/wp-content\/uploads\/2015\/01\/Max-Starkov-150x150.png\")
<\/div><\/div>Max Starkov<\/span>Adjunct Professor Hospitality Technology, New York University<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“The Customer Data Platform (CDP) is the technology to achieve a 360-degree view of the guest data in order to provide personalised guest experiences and make it easily accessible and usable to all hotel departments.<\/em><\/p>\nThe CDP aggregates all hotel first-party and zero-party data that is cleansed, de-duped, enriched and appended. First-party data is the customer data (past customers & guests, website users, opt-in email subscribers, lists of corporate travel managers, meeting planners, wedding and event planners, SMERF group leaders the property has been doing business with or at least in communications with, etc.) that comes from the PMS, CRS, WBE, CRM program, from the property’s website, opt-in email sign-ups, even customer lists sitting on laptops of sales and marketing personnel.<\/em><\/p>\nThe CDPs like Cendyn\u2019s Starling CDP and Revinate CDP are great examples for hotel CDPs.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>
Industry Expert Panel<\/span><\/h2>\n<\/div>Our Industry Expert Panel exists out of professionals within the hospitality & travel Industry. They have comprehensive and detailed knowledge, experience in practice or management and are forward-thinking. They are answering questions about the state of the industry. They share their insights on topics like revenue management, marketing, operations, technology and discuss the latest trends.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n
Our Marketing Expert Panel<\/h3>\n\n- Michael J. Goldrich – Founder & Chief Advisor, Vivander<\/span><\/a><\/li>\n
- Luminita Mardale – Director Of Marketing And Business Development, Vienna House<\/a><\/span><\/li>\n
- Nicole Sideris – Founder & Principal Consultant, X Hospitality\u00a0<\/a><\/span><\/li>\n
- Max Starkov – Adjunct Professor Hospitality Technology, New York University<\/a><\/span><\/li>\n
- Tamie Matthews – Revenue, Sales & Marketing Consultant, RevenYou<\/a><\/span><\/li>\n
- Reshan Jayamanne – Digital Marketing & Sales Strategist, Bnb Optimized<\/a><\/span><\/li>\n
- Pablo Torres – Hotel Consultant<\/a><\/span><\/li>\n
- Ask Our Panel a Question<\/span><\/a><\/span><\/li>\n
- Join Our Expert Panel<\/span><\/a><\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div>Michael J. Goldrich<\/span>Founder & Chief Advisor, Vivander<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“Creating a personalised experience is crucial for making guests feel valued and driving direct bookings. Generic discounts and one-size-fits-all approaches aren’t enough. Instead, focus on collecting and using data to offer truly personalised experiences.<\/em><\/p>\nPre-stay surveys during the booking process are incredibly valuable. By asking guests about their preferences, such as room location, extra amenities, or past travel experiences, you can tailor their stay to their liking. Imagine a guest arriving at your boutique hotel in Napa and finding a personalised wine tasting recommendation based on their preferences\u2014such thoughtful touches can make a significant impact and encourage direct bookings.<\/em><\/p>\nBehaviour and intent data collected from your hotel website can also enhance personalisation. By tracking how guests interact with your site, you can gather valuable insights into their preferences and interests. This data allows you to personalise website messaging, significantly increasing conversion rates and driving more direct bookings.<\/em><\/p>\nMobile apps offer powerful opportunities for personalisation. A well-designed app allows guests to customise their stay by pre-ordering room service, adjusting the thermostat, or booking spa treatments. The app can track these preferences for future visits, ensuring a seamless and personalized experience every time. Post-stay feedback surveys are equally important. By understanding what worked well and what didn\u2019t\u2014perhaps the pillows were too soft\u2014you can make notes in the guest’s profile to ensure an even better stay next time.<\/em><\/p>\nHowever, it\u2019s crucial to handle data responsibly. Transparency is key\u2014be upfront about what data you collect and how it\u2019s used. A clear, easily accessible privacy policy builds trust. Empower your guests by offering an opt-in for personalisation. Some may prefer a straightforward service for a business trip, while others might want all the extra touches for a vacation. Respecting these preferences shows that you value them as individuals. Finally, invest in robust data security measures to protect guest information and clearly explain these measures in your privacy policy. Make it easy for guests to opt out of marketing emails or data collection entirely; a simple unsubscribe button can go a long way in showing respect for their privacy.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n
<\/div><\/div>Luminita Mardale<\/span>Director of Marketing and Business Development, Vienna House<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“Hotels must determine what data is relevant for personalising guest experiences. With d<\/em>emographic data in mind: The hotel guests come from different demographic areas with different cultures. For example, the Asian culture is different to the European one, they prefer bathrooms with bathtubs and twin beds, even if they are a couple. <\/em><\/p>\nHotels must always take the guest segment into consideration, as business travellers have different demands (Wi-Fi internet connection, desk in room, community table, business corner etc.) compared with families that prefer extra activities for kids. Hotels must always check how the reservation is made, and the details of the reservation. <\/em><\/p>\nSurveys and feedback forms can help hotels to learn about guest experiences and preferences and they must store these on their CRM Systems to help at the next guest stay (e.g., noting if a guest prefers to stay on an upper floor in a specific room type, if they want a wake -up call etc.). Regarding Data Protection, hotels must be transparent and obtain explicit consent from guests before collecting their data. Also, hotels must collect only relevant data for the guest experience and have restricted control access. Hotels must always stay updated with GDPR regulations.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n
<\/div><\/div>Nicole Sideris<\/span>Founder & Prinicipal Consultant, X Hospitality<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“Using WhatsApp. Guests have to opt in with the click of a button. Correspondence is a secure, real-time method that is extremely effective for all travellers, especially overseas travellers. If guests like they can opt-out at any time and databases do not need to be uploaded and opt ins potentially missed.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n
<\/div><\/div>Max Starkov<\/span>Adjunct Professor Hospitality Technology, New York University<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“The Customer Data Platform (CDP) is the technology to achieve a 360-degree view of the guest data in order to provide personalised guest experiences and make it easily accessible and usable to all hotel departments.<\/em><\/p>\nThe CDP aggregates all hotel first-party and zero-party data that is cleansed, de-duped, enriched and appended. First-party data is the customer data (past customers & guests, website users, opt-in email subscribers, lists of corporate travel managers, meeting planners, wedding and event planners, SMERF group leaders the property has been doing business with or at least in communications with, etc.) that comes from the PMS, CRS, WBE, CRM program, from the property’s website, opt-in email sign-ups, even customer lists sitting on laptops of sales and marketing personnel.<\/em><\/p>\nThe CDPs like Cendyn\u2019s Starling CDP and Revinate CDP are great examples for hotel CDPs.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>
Our Industry Expert Panel exists out of professionals within the hospitality & travel Industry. They have comprehensive and detailed knowledge, experience in practice or management and are forward-thinking. They are answering questions about the state of the industry. They share their insights on topics like revenue management, marketing, operations, technology and discuss the latest trends.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n
Our Marketing Expert Panel<\/h3>\n\n- Michael J. Goldrich – Founder & Chief Advisor, Vivander<\/span><\/a><\/li>\n
- Luminita Mardale – Director Of Marketing And Business Development, Vienna House<\/a><\/span><\/li>\n
- Nicole Sideris – Founder & Principal Consultant, X Hospitality\u00a0<\/a><\/span><\/li>\n
- Max Starkov – Adjunct Professor Hospitality Technology, New York University<\/a><\/span><\/li>\n
- Tamie Matthews – Revenue, Sales & Marketing Consultant, RevenYou<\/a><\/span><\/li>\n
- Reshan Jayamanne – Digital Marketing & Sales Strategist, Bnb Optimized<\/a><\/span><\/li>\n
- Pablo Torres – Hotel Consultant<\/a><\/span><\/li>\n
- Ask Our Panel a Question<\/span><\/a><\/span><\/li>\n
- Join Our Expert Panel<\/span><\/a><\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div>Michael J. Goldrich<\/span>Founder & Chief Advisor, Vivander<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“Creating a personalised experience is crucial for making guests feel valued and driving direct bookings. Generic discounts and one-size-fits-all approaches aren’t enough. Instead, focus on collecting and using data to offer truly personalised experiences.<\/em><\/p>\nPre-stay surveys during the booking process are incredibly valuable. By asking guests about their preferences, such as room location, extra amenities, or past travel experiences, you can tailor their stay to their liking. Imagine a guest arriving at your boutique hotel in Napa and finding a personalised wine tasting recommendation based on their preferences\u2014such thoughtful touches can make a significant impact and encourage direct bookings.<\/em><\/p>\nBehaviour and intent data collected from your hotel website can also enhance personalisation. By tracking how guests interact with your site, you can gather valuable insights into their preferences and interests. This data allows you to personalise website messaging, significantly increasing conversion rates and driving more direct bookings.<\/em><\/p>\nMobile apps offer powerful opportunities for personalisation. A well-designed app allows guests to customise their stay by pre-ordering room service, adjusting the thermostat, or booking spa treatments. The app can track these preferences for future visits, ensuring a seamless and personalized experience every time. Post-stay feedback surveys are equally important. By understanding what worked well and what didn\u2019t\u2014perhaps the pillows were too soft\u2014you can make notes in the guest’s profile to ensure an even better stay next time.<\/em><\/p>\nHowever, it\u2019s crucial to handle data responsibly. Transparency is key\u2014be upfront about what data you collect and how it\u2019s used. A clear, easily accessible privacy policy builds trust. Empower your guests by offering an opt-in for personalisation. Some may prefer a straightforward service for a business trip, while others might want all the extra touches for a vacation. Respecting these preferences shows that you value them as individuals. Finally, invest in robust data security measures to protect guest information and clearly explain these measures in your privacy policy. Make it easy for guests to opt out of marketing emails or data collection entirely; a simple unsubscribe button can go a long way in showing respect for their privacy.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n
<\/div><\/div>Luminita Mardale<\/span>Director of Marketing and Business Development, Vienna House<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“Hotels must determine what data is relevant for personalising guest experiences. With d<\/em>emographic data in mind: The hotel guests come from different demographic areas with different cultures. For example, the Asian culture is different to the European one, they prefer bathrooms with bathtubs and twin beds, even if they are a couple. <\/em><\/p>\nHotels must always take the guest segment into consideration, as business travellers have different demands (Wi-Fi internet connection, desk in room, community table, business corner etc.) compared with families that prefer extra activities for kids. Hotels must always check how the reservation is made, and the details of the reservation. <\/em><\/p>\nSurveys and feedback forms can help hotels to learn about guest experiences and preferences and they must store these on their CRM Systems to help at the next guest stay (e.g., noting if a guest prefers to stay on an upper floor in a specific room type, if they want a wake -up call etc.). Regarding Data Protection, hotels must be transparent and obtain explicit consent from guests before collecting their data. Also, hotels must collect only relevant data for the guest experience and have restricted control access. Hotels must always stay updated with GDPR regulations.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n
<\/div><\/div>Nicole Sideris<\/span>Founder & Prinicipal Consultant, X Hospitality<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“Using WhatsApp. Guests have to opt in with the click of a button. Correspondence is a secure, real-time method that is extremely effective for all travellers, especially overseas travellers. If guests like they can opt-out at any time and databases do not need to be uploaded and opt ins potentially missed.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n
<\/div><\/div>Max Starkov<\/span>Adjunct Professor Hospitality Technology, New York University<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>“The Customer Data Platform (CDP) is the technology to achieve a 360-degree view of the guest data in order to provide personalised guest experiences and make it easily accessible and usable to all hotel departments.<\/em><\/p>\nThe CDP aggregates all hotel first-party and zero-party data that is cleansed, de-duped, enriched and appended. First-party data is the customer data (past customers & guests, website users, opt-in email subscribers, lists of corporate travel managers, meeting planners, wedding and event planners, SMERF group leaders the property has been doing business with or at least in communications with, etc.) that comes from the PMS, CRS, WBE, CRM program, from the property’s website, opt-in email sign-ups, even customer lists sitting on laptops of sales and marketing personnel.<\/em><\/p>\nThe CDPs like Cendyn\u2019s Starling CDP and Revinate CDP are great examples for hotel CDPs.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div>“Creating a personalised experience is crucial for making guests feel valued and driving direct bookings. Generic discounts and one-size-fits-all approaches aren’t enough. Instead, focus on collecting and using data to offer truly personalised experiences.<\/em><\/p>\n Pre-stay surveys during the booking process are incredibly valuable. By asking guests about their preferences, such as room location, extra amenities, or past travel experiences, you can tailor their stay to their liking. Imagine a guest arriving at your boutique hotel in Napa and finding a personalised wine tasting recommendation based on their preferences\u2014such thoughtful touches can make a significant impact and encourage direct bookings.<\/em><\/p>\n Behaviour and intent data collected from your hotel website can also enhance personalisation. By tracking how guests interact with your site, you can gather valuable insights into their preferences and interests. This data allows you to personalise website messaging, significantly increasing conversion rates and driving more direct bookings.<\/em><\/p>\n Mobile apps offer powerful opportunities for personalisation. A well-designed app allows guests to customise their stay by pre-ordering room service, adjusting the thermostat, or booking spa treatments. The app can track these preferences for future visits, ensuring a seamless and personalized experience every time. Post-stay feedback surveys are equally important. By understanding what worked well and what didn\u2019t\u2014perhaps the pillows were too soft\u2014you can make notes in the guest’s profile to ensure an even better stay next time.<\/em><\/p>\n However, it\u2019s crucial to handle data responsibly. Transparency is key\u2014be upfront about what data you collect and how it\u2019s used. A clear, easily accessible privacy policy builds trust. Empower your guests by offering an opt-in for personalisation. Some may prefer a straightforward service for a business trip, while others might want all the extra touches for a vacation. Respecting these preferences shows that you value them as individuals. Finally, invest in robust data security measures to protect guest information and clearly explain these measures in your privacy policy. Make it easy for guests to opt out of marketing emails or data collection entirely; a simple unsubscribe button can go a long way in showing respect for their privacy.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div> “Hotels must determine what data is relevant for personalising guest experiences. With d<\/em>emographic data in mind: The hotel guests come from different demographic areas with different cultures. For example, the Asian culture is different to the European one, they prefer bathrooms with bathtubs and twin beds, even if they are a couple. <\/em><\/p>\n Hotels must always take the guest segment into consideration, as business travellers have different demands (Wi-Fi internet connection, desk in room, community table, business corner etc.) compared with families that prefer extra activities for kids. Hotels must always check how the reservation is made, and the details of the reservation. <\/em><\/p>\n Surveys and feedback forms can help hotels to learn about guest experiences and preferences and they must store these on their CRM Systems to help at the next guest stay (e.g., noting if a guest prefers to stay on an upper floor in a specific room type, if they want a wake -up call etc.). Regarding Data Protection, hotels must be transparent and obtain explicit consent from guests before collecting their data. Also, hotels must collect only relevant data for the guest experience and have restricted control access. Hotels must always stay updated with GDPR regulations.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div> “Using WhatsApp. Guests have to opt in with the click of a button. Correspondence is a secure, real-time method that is extremely effective for all travellers, especially overseas travellers. If guests like they can opt-out at any time and databases do not need to be uploaded and opt ins potentially missed.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div> “The Customer Data Platform (CDP) is the technology to achieve a 360-degree view of the guest data in order to provide personalised guest experiences and make it easily accessible and usable to all hotel departments.<\/em><\/p>\n The CDP aggregates all hotel first-party and zero-party data that is cleansed, de-duped, enriched and appended. First-party data is the customer data (past customers & guests, website users, opt-in email subscribers, lists of corporate travel managers, meeting planners, wedding and event planners, SMERF group leaders the property has been doing business with or at least in communications with, etc.) that comes from the PMS, CRS, WBE, CRM program, from the property’s website, opt-in email sign-ups, even customer lists sitting on laptops of sales and marketing personnel.<\/em><\/p>\n The CDPs like Cendyn\u2019s Starling CDP and Revinate CDP are great examples for hotel CDPs.”<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
![\"Tamie](\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tamie-Matthews-150x150.png\")
<\/div><\/div>![\"Reshan](\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Reshan-K-Jayamanne-150x150.png\")
<\/div><\/div>![\"Pablo](\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Pablo-Torres-150x150.png\")
<\/div><\/div>