{"id":3463,"date":"2023-05-14T12:00:28","date_gmt":"2023-05-14T10:00:28","guid":{"rendered":"https:\/\/revfine.com\/?p=3463"},"modified":"2025-09-17T19:51:44","modified_gmt":"2025-09-17T17:51:44","slug":"reception-vs-vente-incitative-avant-le-sejour","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/fr\/front-desk-vs-pre-stay-upselling\/","title":{"rendered":"La r\u00e9ception et la vente incitative avant s\u00e9jour peuvent-elles coexister\u00a0?"},"content":{"rendered":"<p><em>Les h\u00f4tels peuvent appliquer la vente incitative \u00e0 quatre moments principaux du parcours client\u00a0: lorsque le client r\u00e9serve, avant le s\u00e9jour, lors de l&#039;enregistrement et pendant le s\u00e9jour du client. Proposer des extras via le moteur de r\u00e9servation du site Web de l&#039;h\u00f4tel est une approche avec laquelle de nombreux h\u00f4teliers sont \u00e0 l&#039;aise, m\u00eame si elle ralentit le processus de r\u00e9servation et r\u00e9duit les taux de conversion. Au lieu de cela, concentrons-nous sur le fonctionnement de la vente incitative avant le s\u00e9jour et sur les raisons pour lesquelles elle devrait \u00eatre appliqu\u00e9e syst\u00e9matiquement pour augmenter les revenus.<\/em><\/p>\n<h2>R\u00e9ception et vente incitative avant le s\u00e9jour vont de pair<\/h2>\n<p>Une question fr\u00e9quente, par exemple, est de savoir si la vente incitative avant l\u2019arriv\u00e9e et la vente incitative \u00e0 la r\u00e9ception peuvent coexister sans qu\u2019il soit plus difficile pour les r\u00e9ceptionnistes de conclure de bonnes affaires.<\/p>\n<p>Pour trouver la r\u00e9ponse, imaginez la situation suivante que les h\u00f4teliers connaissent bien : un h\u00f4tel en ville tr\u00e8s fr\u00e9quent\u00e9 le vendredi \u00e0 14 heures. Les clients arrivent, une longue file d\u2019attente s\u2019est form\u00e9e \u00e0 la r\u00e9ception et l\u2019\u00e9quipe est d\u00e9bord\u00e9e. Les r\u00e9ceptionnistes seront-ils en mesure de vendre davantage de chambres et de services, ou devront-ils se pr\u00e9cipiter pour effectuer les enregistrements rapidement, laissant de l&#039;argent sur la table\u00a0? Et l&#039;enregistrement est-il vraiment <a href=\"https:\/\/hubs.ly\/H0lcp6S0?utm_source=Revfine.com&amp;utm_medium=Expert%20Partner&amp;utm_campaign=Revfine.com\" target=\"_blank\" rel=\"noopener noreferrer\">le meilleur moment pour vendre<\/a>?<\/p>\n<p>Il est \u00e9galement important de noter que tous les employ\u00e9s de la r\u00e9ception n&#039;ont pas le m\u00eame niveau de comp\u00e9tence et le m\u00eame d\u00e9sir de vendre des chambres d&#039;h\u00f4tel et des services auxiliaires. Cela signifie que certains employ\u00e9s r\u00e9ussiront mieux que d\u2019autres et que le niveau de revenus des ventes incitatives d\u00e9pend fortement de la personne en service.<\/p>\n<p>La vente incitative avant le s\u00e9jour est une solution \u00e0 ces deux probl\u00e8mes, car elle peut aider votre \u00e9quipe de r\u00e9ception et garantir de meilleurs r\u00e9sultats de vente incitative.<\/p>\n<h2>Les avantages de l\u2019automatisation de votre processus de vente incitative avant le s\u00e9jour<\/h2>\n<p>Aujourd&#039;hui, vous pouvez compter sur la nouvelle g\u00e9n\u00e9ration de solutions de vente incitative qui utilisent la technologie pour personnaliser et automatiser la vente de services auxiliaires et de mises \u00e0 niveau. Cela d\u00e9mocratise vos ventes sur les r\u00e9servations existantes et g\u00e9n\u00e8re plus de revenus quelles que soient les comp\u00e9tences de votre \u00e9quipe et son niveau d&#039;occupation.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-20387027' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-20387027' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_300468641372 = function(){ai_insert_viewport_code ('ai-insert-7-20387027');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_300468641372 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_630862339058);\n<\/script>\n<\/p>\n<p>Bien que cette technologie aide \u00e0 cibler davantage de clients et \u00e0 rendre les op\u00e9rations de la r\u00e9ception plus fluides, de nombreux h\u00f4tels s&#039;inqui\u00e8tent avant leur arriv\u00e9e. <a href=\"https:\/\/www.revfine.com\/fr\/hotel-de-vente-incitative\/\">vente incitative<\/a> limitera les possibilit\u00e9s dont ils disposent pour pr\u00e9senter des invit\u00e9s \u00e0 la r\u00e9ception. C&#039;est une pr\u00e9occupation valable, en particulier pour le personnel qui re\u00e7oit une commission. Cependant, une fois que l&#039;\u00e9quipe a appris \u00e0 utiliser un <a href=\"https:\/\/www.revfine.com\/fr\/hotel-de-vente-incitative\/\">vente incitative<\/a> Si vous utilisez les donn\u00e9es des clients du programme pour r\u00e9aliser des ventes suppl\u00e9mentaires, ces inqui\u00e9tudes peuvent g\u00e9n\u00e9ralement \u00eatre dissip\u00e9es.<\/p>\n<h2>Exemple de processus de vente incitative avant le s\u00e9jour<\/h2>\n<p>Prenons un exemple\u00a0: un client qui a r\u00e9serv\u00e9 une chambre de cat\u00e9gorie d&#039;entr\u00e9e paie pour un surclassement en chambre sup\u00e9rieure, mais il est peu probable qu&#039;il revende davantage vers une chambre de luxe ou une suite. Au lieu de cela, ce client peut opter pour une bouteille de vin dans la chambre \u00e0 son arriv\u00e9e ou opter pour une autre offre qu&#039;il arrive avant l&#039;arriv\u00e9e.<\/p>\n<p>Qu&#039;en pensez-vous\u00a0: la mission de vente incitative de l&#039;h\u00f4tel est-elle d\u00e9sormais accomplie\u00a0? Pas encore! Les r\u00e9ceptionnistes peuvent d\u00e9sormais vendre davantage de produits incitatifs et crois\u00e9s \u00e0 ce client. Par exemple, ils peuvent proposer une chambre sup\u00e9rieure avec une plus belle vue ou, puisque le client semble aimer le vin, un accord mets et vins avec le d\u00eener ou une carte de boissons pour le s\u00e9jour pourrait \u00eatre une bonne solution.<\/p>\n<p>Il existe des applications de vente incitative qui facilitent le processus, telles que Oaky. L&#039;application vous enverra un rapport quotidien avant l&#039;arriv\u00e9e \u00e0 23 heures. Il montre au personnel de la r\u00e9ception qui a opt\u00e9 pour une vente incitative et ce qui l&#039;int\u00e9resse. D\u00e9sormais, les r\u00e9ceptionnistes peuvent proposer des services associ\u00e9s en fonction de ce qu&#039;ils connaissent des d\u00e9sirs et des besoins du client.<\/p>\n<div class=\"fusion-text fusion-text-1 fusion-no-medium-visibility fusion-no-large-visibility\"><\/p>\n<p><span style=\"font-size: 12pt;\"><b style=\"font-size: 12pt;\">Pour afficher le tableau ci-dessous sur mobile, veuillez allumer votre mobile <\/b><b>de c\u00f4t\u00e9<\/b><b style=\"font-size: 12pt;\"> pour une vue paysage.<\/b><\/span><\/p>\n<p>\n<\/div>\n<table border=\"1px\">\n<tbody>\n<tr>\n<td style=\"background-color: #d4a763; border-color: #d4a763; width: 651px;\" colspan=\"4\" width=\"651\">\n<p style=\"text-align: center;\"><span style=\"font-size: 13pt;\"><strong>Rapport pr\u00e9alable \u00e0 l&#039;arriv\u00e9e<\/strong><\/span><br \/>\n<strong>01-01-2020<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr style=\"background-color: #f2efef; border-color: #f2efef;\">\n<td width=\"134\"><strong>Invit\u00e9<\/strong><\/td>\n<td width=\"178\"><strong>Num\u00e9ro de r\u00e9servation<\/strong><\/td>\n<td width=\"160\"><strong>E-mail<\/strong><\/td>\n<td width=\"179\"><strong>Accord<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><span style=\"color: #d4a763;\"><strong>Rapide Gonzalez<\/strong><\/span><\/td>\n<td width=\"178\">X1900EF132<\/td>\n<td width=\"160\">spegon@guest.booking.com<\/td>\n<td width=\"179\">Forfait Romantique \u2013 surprenez votre partenaire\u00a0!<\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><strong><span style=\"color: #d4a763;\">Bugs Lapin<\/span><\/strong><\/td>\n<td width=\"178\">Y1811AG032<\/td>\n<td width=\"160\">bugbun@guest.booking.com<\/td>\n<td width=\"179\">Bouteille de Prosecco dans la chambre<\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><span style=\"color: #d4a763;\"><strong>Daffy Duck<\/strong><\/span><\/td>\n<td width=\"178\">X2109AB222<\/td>\n<td width=\"160\">dafduk@guest.booking.com<\/td>\n<td width=\"179\">Pizza gratuite pour sauver la plan\u00e8te<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Une pr\u00e9occupation fr\u00e9quente du personnel h\u00f4telier est la perte de leurs commissions de vente incitative en utilisant un programme de pr\u00e9-vente. L&#039;exp\u00e9rience montre qu&#039;une strat\u00e9gie efficace pour y rem\u00e9dier consiste \u00e0 offrir des primes en fonction des performances du programme. Cela encourage le personnel \u00e0 traiter rapidement les demandes entrantes, \u00e0 mieux g\u00e9rer ses stocks et \u00e0 exploiter pleinement les fonctionnalit\u00e9s de l&#039;outil.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-89824205' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-89824205' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_972584478771 = function(){ai_insert_viewport_code ('ai-insert-4-89824205');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_972584478771 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_149380729419);\n<\/script>\n<\/p>\n<p><strong>Pour conclure, la r\u00e9ception et la vente incitative avant le s\u00e9jour peuvent coexister. La vente incitative avant le s\u00e9jour doit \u00eatre un effort d\u2019\u00e9quipe, comme toute autre nouvelle politique ou programme mis en \u0153uvre par un h\u00f4tel. De cette fa\u00e7on, tout le personnel s\u2019appropriera les nouvelles demandes de vente incitative et apportera de pr\u00e9cieuses suggestions lorsque vous proposerez de nouvelles offres \u00e0 exp\u00e9rimenter.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Plus de conseils pour d\u00e9velopper votre entreprise<\/h3>\n<strong>Revfine.com<\/strong> est la plateforme de connaissances leader dans le secteur de l&#039;h\u00f4tellerie et du voyage. Les professionnels utilisent nos connaissances, nos strat\u00e9gies et nos conseils pratiques pour s&#039;inspirer, optimiser leurs revenus, innover dans leurs processus et am\u00e9liorer l&#039;exp\u00e9rience client.<br><br>\n\nD\u00e9couvrez des conseils d&#039;experts sur la gestion, le marketing, revenue management, les op\u00e9rations, les logiciels et la technologie dans notre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hotel-blog\/\">H\u00f4tel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hospitalite\/\">Hospitalit\u00e9<\/a><\/span>, et <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/voyager\/\">Voyages et tourisme<\/a><\/span> cat\u00e9gories.<\/div>","protected":false},"excerpt":{"rendered":"<p>Les h\u00f4tels peuvent appliquer la vente incitative \u00e0 quatre moments principaux du voyage du client : lors de la r\u00e9servation du client, avant le s\u00e9jour, lors de l&#039;enregistrement et pendant le s\u00e9jour du client. Offrir des extras via le moteur de r\u00e9servation du site Web de l&#039;h\u00f4tel est une approche avec laquelle de nombreux h\u00f4teliers sont \u00e0 l&#039;aise, m\u00eame si cela ralentit le processus de r\u00e9servation et diminue les taux de conversion. Au lieu de cela, concentrons-nous sur la fa\u00e7on dont la vente incitative avant le s\u00e9jour<\/p>","protected":false},"author":1,"featured_media":3468,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[752,765],"tags":[170],"class_list":["post-3463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-front-office","category-hotel-upselling","tag-oaky"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Can Front-Desk and Pre-Stay Upselling Coexist?<\/title>\n<meta name=\"description\" content=\"Hotels can apply upselling at four main moments in the guest journey: when the guest books, pre-stay, during check-in and during the guest\u2019s stay.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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