{"id":5340,"date":"2023-05-28T15:00:13","date_gmt":"2023-05-28T13:00:13","guid":{"rendered":"https:\/\/revfine.com\/?p=5340"},"modified":"2025-09-17T20:19:56","modified_gmt":"2025-09-17T18:19:56","slug":"whatsapp-for-hotels","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/fr\/whatsapp-for-hotels\/","title":{"rendered":"4 astuces WhatsApp pour les h\u00f4tels pour am\u00e9liorer la satisfaction des clients"},"content":{"rendered":"<p>Selon Market Intelligence Insights, WhatsApp est l&#039;une des applications mobiles les plus populaires au monde et la plate-forme de messagerie mobile la plus populaire dans 128 pays. \u00c9tant donn\u00e9 que les clients des h\u00f4tels sont rarement loin de leur smartphone, il est compr\u00e9hensible que beaucoup d&#039;entre eux souhaitent communiquer avec le personnel de l&#039;h\u00f4tel via WhatsApp. Parall\u00e8lement, l&#039;essor de la technologie des chatbots h\u00f4teliers rend \u00e9galement cette proposition plus attrayante pour les propri\u00e9taires d&#039;h\u00f4tels.<\/p>\n<p>Dans cet article, vous en apprendrez davantage sur la mani\u00e8re dont WhatsApp pour les h\u00f4tels peut am\u00e9liorer la satisfaction des clients.<\/p>\n<h2>4 conseils pour am\u00e9liorer la satisfaction des clients avec WhatsApp<\/h2>\n<p>Pour les h\u00f4tels, la communication avec les clients est importante. Apr\u00e8s tout, vous devez communiquer avant leur arriv\u00e9e, pendant leur s\u00e9jour et apr\u00e8s leur d\u00e9part. Il est important d&#039;avoir un point de contact unique pour chaque \u00e9tape du parcours client. Vous trouverez ci-dessous quatre conseils sur la mani\u00e8re d&#039;utiliser WhatsApp pour y parvenir et am\u00e9liorer la satisfaction des clients.<\/p>\n<h3>1. Envoyez un message de bienvenue utile<\/h3>\n<p>Lorsque les clients r\u00e9servent une chambre d&#039;h\u00f4tel, ils doivent fournir des informations de contact, notamment un num\u00e9ro de t\u00e9l\u00e9phone. Une fa\u00e7on simple mais efficace d&#039;utiliser ces informations pour am\u00e9liorer la satisfaction des clients consiste \u00e0 envoyer un message automatis\u00e9 et utile avant leur arriv\u00e9e. Ce faisant, vous cr\u00e9ez \u00e9galement un canal de conversation, qui peut \u00eatre utilis\u00e9 tout au long du s\u00e9jour.<\/p>\n<p>Dans ce premier message, il peut \u00eatre judicieux de fournir des informations utiles sur leur s\u00e9jour, telles que les heures d&#039;enregistrement, votre politique concernant les animaux de compagnie ou les lieux \u00e0 visiter. Cela peut contribuer \u00e0 faire une bonne premi\u00e8re impression et \u00e0 renforcer la confiance que votre personnel peut vous aider. <a href=\"https:\/\/www.revfine.com\/fr\/increase-direct-bookings-hotel-chatbot\/\">Chatbot<\/a> La technologie peut \u00e9galement garantir que le canal de communication est utile 24 heures sur 24, 7 jours sur 7.<\/p>\n<p>La communication est la cl\u00e9 pour offrir une excellente <a href=\"https:\/\/www.revfine.com\/fr\/hotel-metrics-guest-experience\/\">exp\u00e9rience client<\/a> qui g\u00e9n\u00e8re des critiques positives.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-24245759' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-24245759' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_795045943465 = function(){ai_insert_viewport_code ('ai-insert-7-24245759');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_795045943465 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_159121795281);\n<\/script>\n<\/p>\n<h3>2. N&#039;oubliez pas de vendre davantage aux clients<\/h3>\n<p>Une fois votre conversation WhatsApp cr\u00e9\u00e9e et vos invit\u00e9s rassur\u00e9s quant \u00e0 votre disponibilit\u00e9 et \u00e0 vos projets de voyage, il peut \u00eatre judicieux d&#039;am\u00e9liorer encore leur exp\u00e9rience. Pensez \u00e0 certains des services, activit\u00e9s de loisirs et autres offres \u00e0 votre disposition et utilisez ce canal pour augmenter vos ventes.<\/p>\n<p>Si la vente incitative est b\u00e9n\u00e9fique pour votre h\u00f4tel, car vous pouvez facturer plus cher, vos services suppl\u00e9mentaires peuvent \u00e9galement profiter aux clients. Par exemple, les encourager \u00e0 r\u00e9server votre spa ou un cours de yoga peut les aider \u00e0 se d\u00e9tendre pendant leur s\u00e9jour, tandis que leur proposer une table dans votre restaurant peut les aider \u00e0 s&#039;installer dans l&#039;h\u00f4tel.<\/p>\n<p>Un chatbot d\u2019h\u00f4tel peut \u00e9galement jouer un r\u00f4le dans ce domaine, en fournissant des r\u00e9ponses rapides aux questions des clients et en faisant la promotion de certains de vos services au moment o\u00f9 ils sont les plus pertinents. Bien entendu, il s\u2019agit d\u2019un \u00e9quilibre d\u00e9licat, car les clients ne veulent pas \u00eatre bombard\u00e9s d\u2019offres et verront \u00e0 travers de nombreuses tentatives peu subtiles de les inciter \u00e0 payer plus.<\/p>\n<p>Dans cette optique, il est important d&#039;utiliser votre canal de communication WhatsApp \u00e0 bon escient et de toujours respecter la vie priv\u00e9e de vos clients. Identifiez les moments opportuns pour augmenter vos ventes et apprenez \u00e9galement \u00e0 vous retirer.<\/p>\n<h3>3. Communiquez de mani\u00e8re informelle avec les invit\u00e9s<\/h3>\n<p>Bien que la technologie de chatbot d&#039;h\u00f4tel ait certainement sa place lors de l&#039;utilisation de WhatsApp pour les communications h\u00f4teli\u00e8res, il est \u00e9galement essentiel de comprendre que la v\u00e9ritable valeur et l&#039;aspect le plus r\u00e9volutionnaire de l&#039;utilisation de l&#039;application dans les environnements h\u00f4teliers est la possibilit\u00e9 de fournir une v\u00e9ritable touche humaine et de communiquer sur une base plus informelle et personnelle.<\/p>\n<p>Gr\u00e2ce \u00e0 l&#039;application, les clients peuvent envoyer des messages et recevoir des r\u00e9ponses quasi instantan\u00e9es de la part des membres du personnel de l&#039;h\u00f4tel, y compris de la r\u00e9ception. Cela signifie que les clients peuvent poser toutes les questions qu&#039;ils souhaitent sur l&#039;h\u00f4tel, les services que vous proposez et d&#039;autres aspects de leur s\u00e9jour sans avoir besoin de se rendre \u00e0 la r\u00e9ception ou d&#039;appeler.<\/p>\n<p>De plus, WhatsApp permet \u00e0 votre h\u00f4tel d&#039;envoyer des images aux clients, ce qui peut am\u00e9liorer les communications ou m\u00eame envoyer des documents importants. En outre, comme WhatsApp informe les utilisateurs lorsqu&#039;un message a \u00e9t\u00e9 re\u00e7u et lorsque le destinataire l&#039;a vu, le personnel de votre h\u00f4tel peut savoir que le client l&#039;a lu.<\/p>\n<h3>4. Boostez vos efforts de gestion des avis<\/h3>\n<p>Enfin, WhatsApp pour les h\u00f4tels peut \u00e9galement vous aider \u00e0 g\u00e9rer les avis. Recevoir un mauvais avis en ligne peut ruiner la r\u00e9putation de votre h\u00f4tel et dissuader d&#039;autres voyageurs de r\u00e9server chez vous. Cependant, un canal direct avec les clients pendant et imm\u00e9diatement apr\u00e8s leur s\u00e9jour peut contribuer \u00e0 \u00e9viter que cela ne se produise.<\/p>\n<p>L\u2019une des fa\u00e7ons d\u2019y parvenir est d\u2019utiliser un chatbot d\u2019h\u00f4tel pour envoyer automatiquement un <a href=\"https:\/\/www.revfine.com\/fr\/tips-improve-hotel-customer-care\/\">satisfaction du client<\/a> Enqu\u00eate aupr\u00e8s des clients \u00e0 la fin de leur s\u00e9jour, avant leur d\u00e9part. Leur r\u00e9ponse au chatbot de l&#039;h\u00f4tel peut vous permettre d&#039;anticiper la mani\u00e8re dont un client pourrait parler de votre h\u00f4tel \u00e0 d&#039;autres et ce qu&#039;il pourrait avoir \u00e0 dire \u00e0 ce sujet en ligne.<\/p>\n<p>La meilleure strat\u00e9gie de gestion des avis consiste \u00e0 s&#039;assurer que les clients passent un s\u00e9jour agr\u00e9able en leur offrant un excellent service et des installations de qualit\u00e9. Cependant, supposons que vous receviez une r\u00e9ponse n\u00e9gative \u00e0 l&#039;enqu\u00eate. Dans ce cas, vous pouvez att\u00e9nuer certains dommages en proposant des r\u00e9ductions pour les s\u00e9jours futurs, voire une r\u00e9duction sur le s\u00e9jour en cours. Cela pourrait faire la diff\u00e9rence entre le fait qu&#039;ils laissent ou non un avis n\u00e9gatif en ligne.<\/p>\n<h2>Comment toute l\u2019\u00e9quipe de votre h\u00f4tel peut-elle utiliser WhatsApp\u00a0?<\/h2>\n<p>Malgr\u00e9 son efficacit\u00e9, WhatsApp n\u2019est pas encore un outil courant pour communiquer avec les clients. Cela s\u2019explique en partie par le fait qu\u2019il n\u00e9cessite g\u00e9n\u00e9ralement de disposer d\u2019un seul t\u00e9l\u00e9phone, d\u2019un seul compte, ce qui peut rendre difficile la connexion permanente de toute une \u00e9quipe de collaborateurs. Sur le papier, cela serait presque impossible pour un h\u00f4tel.<\/p>\n<p>Heureusement, il existe plusieurs outils sur le march\u00e9, notamment <a href=\"https:\/\/hijiffy.com\/?utm_source=Revfine.com&amp;utm_medium=Expert%20Partner&amp;utm_campaign=Revfine.com\" target=\"_blank\" rel=\"noopener noreferrer\">HiJiffy<\/a>, qui permettent au personnel de partager son compte WhatsApp, tout en centralisant les communications provenant de divers autres canaux, tels que le courrier \u00e9lectronique, Facebook Messenger ou Booking.com. Ces nouvelles technologies contribuent \u00e0 r\u00e9volutionner la fa\u00e7on dont les h\u00f4tels communiquent et cr\u00e9ent de la valeur pour les clients.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-49961031' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-49961031' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_392585701406 = function(){ai_insert_viewport_code ('ai-insert-4-49961031');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_392585701406 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_421984283462);\n<\/script>\n<\/p>\n<p><strong>Les clients des h\u00f4tels sont rarement loin de leur t\u00e9l\u00e9phone, il est donc logique que les h\u00f4tels utilisent des plateformes de messagerie mobile pour communiquer avec eux, et WhatsApp est l&#039;une des plus populaires. En utilisant cette application et en la connectant \u00e0 un chatbot d&#039;h\u00f4tel, vous pouvez trouver des moyens cr\u00e9atifs d&#039;am\u00e9liorer l&#039;exp\u00e9rience client avant, pendant et apr\u00e8s son s\u00e9jour.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Plus de conseils pour d\u00e9velopper votre entreprise<\/h3>\n<strong>Revfine.com<\/strong> est la plateforme de connaissances leader dans le secteur de l&#039;h\u00f4tellerie et du voyage. Les professionnels utilisent nos connaissances, nos strat\u00e9gies et nos conseils pratiques pour s&#039;inspirer, optimiser leurs revenus, innover dans leurs processus et am\u00e9liorer l&#039;exp\u00e9rience client.<br><br>\n\nD\u00e9couvrez des conseils d&#039;experts sur la gestion, le marketing, revenue management, les op\u00e9rations, les logiciels et la technologie dans notre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hotel-blog\/\">H\u00f4tel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hospitalite\/\">Hospitalit\u00e9<\/a><\/span>, et <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/voyager\/\">Voyages et tourisme<\/a><\/span> cat\u00e9gories.<\/div>","protected":false},"excerpt":{"rendered":"<p>WhatsApp est l&#039;une des applications mobiles les plus populaires au monde et la plate-forme de messagerie mobile la plus populaire dans 128 pays, selon Market Intelligence Insights. \u00c9tant donn\u00e9 que les clients des h\u00f4tels sont rarement loin de leur smartphone, il est compr\u00e9hensible que beaucoup d&#039;entre eux souhaitent communiquer avec le personnel de l&#039;h\u00f4tel via WhatsApp. Parall\u00e8lement, l&#039;essor de la technologie des chatbots h\u00f4teliers en fait \u00e9galement un outil incontournable.<\/p>","protected":false},"author":1,"featured_media":5341,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[199,760],"tags":[177],"class_list":["post-5340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software","category-hotel-strategies","tag-hijiffy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WhatsApp for Hotels: 4 Tips to Improve Guest Satisfaction | Revfine.com<\/title>\n<meta name=\"description\" content=\"4 tips how hotels can use WhatsApp to Improve guest satisfaction. 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