{"id":7334,"date":"2023-05-25T20:00:26","date_gmt":"2023-05-25T18:00:26","guid":{"rendered":"https:\/\/revfine.com\/?p=7334"},"modified":"2025-09-17T19:51:55","modified_gmt":"2025-09-17T17:51:55","slug":"conseils-pour-gerer-le-personnel-dun-hotel-en-temps-de-crise","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/fr\/tips-managing-hotel-staff-during-times-of-crisis\/","title":{"rendered":"Conseils sur la gestion du personnel de l&#039;h\u00f4tel en temps de crise"},"content":{"rendered":"<p><em>Un leadership fort a toujours \u00e9t\u00e9 la base de l\u2019engagement des \u00e9quipes, mais il joue un r\u00f4le encore plus important en cas de crise. Direct? Oui, mais surtout lorsque nous traversons des temps incertains, il peut \u00eatre difficile de garder votre \u00e9quipe engag\u00e9e et d\u00e9vou\u00e9e \u00e0 un objectif commun. Dans cet article, trois experts partagent avec vous leurs meilleurs conseils sur l\u2019engagement des \u00e9quipes.<\/em><\/p>\n<h2>Comment g\u00e9rer le personnel d\u2019un h\u00f4tel en p\u00e9riode de crise et de ch\u00f4mage ?<\/h2>\n<p><a href=\"https:\/\/www.jonesliew.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Jones Lee<\/a>, formateur et facilitateur d&#039;entreprise exp\u00e9riment\u00e9 de Singapour, commence par un rappel important : en tant que leader, vous avez des gens qui vous suivent et vous font confiance comme mod\u00e8le en temps normal et \u00e9galement en temps de crise.<\/p>\n<p>Cela peut vous mettre dans une situation d\u00e9licate lorsque votre h\u00f4tel doit mettre au ch\u00f4mage technique ou licencier des employ\u00e9s et que vous devez g\u00e9rer l&#039;ensemble de la situation efficacement tout en faisant preuve de compassion.<\/p>\n<p>Pour g\u00e9rer cette situation avec le plus grand soin, Jones sugg\u00e8re d&#039;offrir un soutien suppl\u00e9mentaire en cr\u00e9ant un environnement s\u00fbr o\u00f9 le personnel peut parler de sa situation, se sentir compris et obtenir des suggestions significatives qui les aident \u00e0 avancer.<\/p>\n<h4><strong>Vid\u00e9o\u00a0:\u00a0Comment engager, g\u00e9rer et motiver le personnel de l&#039;h\u00f4tel par Jones Liew<\/strong><\/h4>\n<div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:60%;\" ><iframe title=\"Lecteur vid\u00e9o YouTube 1\" src=\"https:\/\/www.youtube.com\/embed\/NT8p4acBTao?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div>\n<p>&nbsp;<\/p>\n<p>Faire cela est un excellent point de d\u00e9part lorsque vous savez que vous devrez peut-\u00eatre pr\u00e9parer vos employ\u00e9s au pire. Il vous permet de renforcer la confiance de votre \u00e9quipe dans la communication et votre soutien continu. C\u2019est la cl\u00e9 pour maintenir la motivation et l\u2019engagement m\u00eame en temps de crise.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-20138939' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-20138939' data-insertion-no-dbg data-code='PGRpdiBjbGFzcz0nY29kZS1ibG9jayBjb2RlLWJsb2NrLTcgYWktdHJhY2snIGRhdGEtYWk9J1d6Y3NJaUlzSWlvcUtpQkNRVTVPUlZJNklFUmxjMnQwYjNBZ0xTQkNZVzV1WlhJZ1UyaHZjblJqYjJSbElERWlMQ0lpTERGZCcgc3R5bGU9J3BhZGRpbmc6IDEwcHggNXB4IDIwcHggNXB4Oyc+Cgo8ZGl2IGNsYXNzPSdhaS1yb3RhdGUgYWktdW5wcm9jZXNzZWQgYWktcm90YXRlLTctOTM3NTI3OTknIHN0eWxlPSdwb3NpdGlvbjogcmVsYXRpdmU7Jz4KPGRpdiBjbGFzcz0iYWktcm90YXRlLW9wdGlvbiIgZGF0YS1pbmRleD0iMSIgZGF0YS1uYW1lPSJRUT09IiBkYXRhLWNvZGU9IlBHUnBkaUJqYkdGemN6MG5ZMjlrWlMxaWJHOWpheUJqYjJSbExXSnNiMk5yTFRRd0lHRnBMWFJ5WVdOckp5QmtZWFJoTFdGcFBTZFhlbEYzVEVSQmMwbHBiMmRSYlVaMVltMVdlVWxIVW14ak1uUXdZak5CWjB4VFFrTlJWa0ZuU1RCRloweFRRa2RTTVVwVlNXbDNhVWxwZDNoWVVUMDlKeUJ6ZEhsc1pUMG5iV0Z5WjJsdU9pQTRjSGdnTURzZ1kyeGxZWEk2SUdKdmRHZzdKejRLUEdFZ2FISmxaajBpYUhSMGNITTZMeTltY21GdVkyOW5jbUZ6YzI4dVkyOXRMMlZ1THpVdGNtVjJaVzUxWlMxdFlXNWhaMlZ0Wlc1MExYUnBjSE10Wm05eUxXaHZkR1ZzY3k4L2RYUnRYM052ZFhKalpUMVNaWFptYVc1bExtTnZiU1poYlhBN2RYUnRYMjFsWkdsMWJUMUZlSEJsY25RbE1qQlFZWEowYm1WeUptRnRjRHQxZEcxZlkyRnRjR0ZwWjI0OVVtVjJabWx1WlM1amIyMGlJSFJoY21kbGREMGlYMkpzWVc1cklpQnlaV3c5SW01dmIzQmxibVZ5SWlCamJHRnpjejBpUW1GdWJtVnlMU05CTFVGbWRHVnlMVkJoY21GbmNtRndhQ0krUEdsdFp5QmpiR0Z6Y3owaVlXeHBaMjV1YjI1bElITnBlbVV0Wm5Wc2JDQjNjQzFwYldGblpTMHpOamc1TXlJZ2MzSmpQU0pvZEhSd2N6b3ZMM2QzZHk1eVpYWm1hVzVsTG1OdmJTOTNjQzFqYjI1MFpXNTBMM1Z3Ykc5aFpITXZNakF5TlM4eE1pOUdSMUpVTFZKTkxXVmliMjlyTFRFd0xWUnBjSE10TVRFd01DNXdibWNpSUdGc2REMGlJaUIzYVdSMGFEMGlNVEV3TUNJZ2FHVnBaMmgwUFNJeU1EQWlJQzgrUEM5aFBqd3ZaR2wyUGdvSyI+CjwvZGl2Pgo8ZGl2IGNsYXNzPSJhaS1yb3RhdGUtb3B0aW9uIiBkYXRhLWluZGV4PSIyIiBkYXRhLW5hbWU9IlFnPT0iIGRhdGEtY29kZT0iQ2p4a2FYWWdZMnhoYzNNOUoyTnZaR1V0WW14dlkyc2dZMjlrWlMxaWJHOWpheTAwTVNCaGFTMTBjbUZqYXljZ1pHRjBZUzFoYVQwblYzcFJlRXhFUVhOSmFXOW5VVzFHZFdKdFZubEpSMUpzWXpKME1HSXpRV2RNVTBKRFVWWkJaMGt3U1dkTVUwSkhVakZLVlVsSFZqUmtTRXBvU1dsM2FVbHBkM2hZVVQwOUp5QnpkSGxzWlQwbmJXRnlaMmx1T2lBNGNIZ2dNRHNnWTJ4bFlYSTZJR0p2ZEdnN0p6NEtQR0VnYUhKbFpqMGlhSFIwY0hNNkx5OW1jbUZ1WTI5bmNtRnpjMjh1WTI5dEwyVnVMelV0Y21WMlpXNTFaUzF0WVc1aFoyVnRaVzUwTFhScGNITXRabTl5TFdodmRHVnNjeTgvZFhSdFgzTnZkWEpqWlQxU1pYWm1hVzVsTG1OdmJTWmhiWEE3ZFhSdFgyMWxaR2wxYlQxRmVIQmxjblFsTWpCUVlYSjBibVZ5Sm1GdGNEdDFkRzFmWTJGdGNHRnBaMjQ5VW1WMlptbHVaUzVqYjIwaUlIUmhjbWRsZEQwaVgySnNZVzVySWlCeVpXdzlJbTV2YjNCbGJtVnlJaUJqYkdGemN6MGlRbUZ1Ym1WeUxTTkNMVUZtZEdWeUxWQmhjbUZuY21Gd2FDSStQR2x0WnlCamJHRnpjejBpWVd4cFoyNXViMjVsSUhOcGVtVXRablZzYkNCM2NDMXBiV0ZuWlMwek5qZzVNeUlnYzNKalBTSm9kSFJ3Y3pvdkwzZDNkeTV5WlhabWFXNWxMbU52YlM5M2NDMWpiMjUwWlc1MEwzVndiRzloWkhNdk1qQXlOUzh4TWk5R1IxSlVMVkpOTFdWaWIyOXJMVEV3TFZScGNITXRNVEV3TUM1d2JtY2lJR0ZzZEQwaUlpQjNhV1IwYUQwaU1URXdNQ0lnYUdWcFoyaDBQU0l5TURBaUlDOCtQQzloUGdvS0Nqd3ZaR2wyUGdvPSI+CjwvZGl2Pgo8L2Rpdj4KPHNjcmlwdD5pZiAodHlwZW9mIGFpX2pzX2NvZGUgPT0gJ2Jvb2xlYW4nKSB7dmFyIGFpX2Jsb2NrX2RpdiA9IGRvY3VtZW50LnF1ZXJ5U2VsZWN0b3IgKCcuYWktcm90YXRlLTctOTM3NTI3OTknKTsgYWlfcHJvY2Vzc19yb3RhdGlvbiAoYWlfYmxvY2tfZGl2KTsgYWlfYmxvY2tfZGl2LmNsYXNzTGlzdC5yZW1vdmUgKCdhaS1yb3RhdGUtNy05Mzc1Mjc5OScpO307PC9zY3JpcHQ+CjwvZGl2Pgo=' data-block='7'><\/div>\n<script>\n  ai_run_739855431647 = function(){ai_insert_viewport_code ('ai-insert-7-20138939');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_739855431647 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_344004341882);\n<\/script>\n<\/p>\n<p>Cela est vrai aussi bien pour les employ\u00e9s qui restent \u00e0 bord que pour ceux que vous avez d\u00fb mettre au ch\u00f4mage technique ou mis en cong\u00e9 temporaire. <a href=\"https:\/\/www.linkedin.com\/in\/connorv\/\" target=\"_blank\" rel=\"noopener noreferrer\">Connor Vanderholm<\/a>, directeur r\u00e9gional de la gestion des revenus chez Hersha Hospitality Management, a d\u00e9crit comment son entreprise reste en contact avec le personnel via des e-mails et des SMS pour leur montrer qu&#039;ils sont toujours un \u00e9l\u00e9ment appr\u00e9ci\u00e9 de l&#039;\u00e9quipe. Des notes manuscrites ont \u00e9t\u00e9 envoy\u00e9es aux personnes licenci\u00e9es, un geste tr\u00e8s appr\u00e9ci\u00e9.<\/p>\n<h4><strong>Vid\u00e9o\u00a0:\u00a0Comment maintenir l&#039;engagement du personnel de l&#039;h\u00f4tel envers votre h\u00f4tel pendant le COVID-19 par Connor Vanderholm<\/strong><\/h4>\n<div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:60%;\" ><iframe title=\"Lecteur vid\u00e9o YouTube 2\" src=\"https:\/\/www.youtube.com\/embed\/-VDbiaTQsw8?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div>\n<p>&nbsp;<\/p>\n<p>Connor souligne \u00e9galement l&#039;importance de l&#039;engagement du personnel dans la r\u00e9duction du roulement de personnel. Si vous n\u00e9gligez les employ\u00e9s en ch\u00f4mage, ils commenceront probablement \u00e0 chercher d\u2019autres opportunit\u00e9s et ne reviendront peut-\u00eatre pas.<\/p>\n<h2>Annonce de licenciements<\/h2>\n<p>Comment annoncer que vous allez devoir laisser partir du personnel ? Jones souligne l&#039;importance de l&#039;empathie et d&#039;une communication claire de tout ce qui vous a amen\u00e9 \u00e0 prendre votre d\u00e9cision.<\/p>\n<p>Ensuite, offrez autant de soutien que possible aux membres de l\u2019\u00e9quipe que vous devez laisser partir en leur fournissant des informations pertinentes sur l\u2019aide gouvernementale et les opportunit\u00e9s d\u2019emploi.<\/p>\n<p>Pour un bon exemple de la fa\u00e7on de proc\u00e9der, jetez un \u0153il au <a href=\"https:\/\/news.airbnb.com\/a-message-from-co-founder-and-ceo-brian-chesky\/\" target=\"_blank\" rel=\"noopener noreferrer\">lettre ouverte<\/a> \u00bb a r\u00e9cemment \u00e9crit Brian Chesky, fondateur et PDG de Airbnb.<\/p>\n<h2>S&#039;assurer que votre \u00e9quipe reste motiv\u00e9e<\/h2>\n<p>Garder votre \u00e9quipe motiv\u00e9e et engag\u00e9e est plus important que jamais. Vous pouvez y parvenir en encourageant votre \u00e9quipe \u00e0 s&#039;impliquer dans ce que vous faites et dans ce qu&#039;elle peut faire pour sauver votre entreprise. De cette fa\u00e7on, vous leur donnez un sentiment d\u2019appropriation de la situation et vous pourriez m\u00eame \u00eatre surpris par les bonnes id\u00e9es de votre personnel.<\/p>\n<p>Pensez \u00e0 lancer des projets ou des initiatives qui cr\u00e9ent des liens plus forts entre les associ\u00e9s ainsi qu&#039;avec votre h\u00f4tel. Pensez \u00e0 des projets de soutien communautaire, r\u00e9fl\u00e9chissez \u00e0 des id\u00e9es pour r\u00e9duire les co\u00fbts et am\u00e9liorer les op\u00e9rations de votre h\u00f4tel ou aidez les membres de votre \u00e9quipe \u00e0 trouver des moyens de se soutenir mutuellement, que ce soit \u00e0 la maison ou sur le lieu de travail. C\u00e9l\u00e9brer les petites victoires stimulera la motivation, remontera le moral et vous aidera \u00e0 continuer d\u2019avancer.<\/p>\n<p>Oaky, par exemple, a lanc\u00e9 des projets d&#039;am\u00e9lioration inter- et intra-d\u00e9partementaux. Elles ont \u00e9t\u00e9 initi\u00e9es par la direction de l&#039;entreprise, mais conduites de bas en haut. Cela a accru l&#039;engagement et le moral et a conduit \u00e0 des relations plus solides et \u00e0 une meilleure communication entre les membres de l&#039;\u00e9quipe et entre les d\u00e9partements.<\/p>\n<h2>Utilisez ce temps d&#039;arr\u00eat \u00e0 bon escient<\/h2>\n<p>L&#039;auteur du livre \u00e0 succ\u00e8s Uplifting Service, <a href=\"https:\/\/ronkaufman.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Ron Kaufman<\/a>, donne de bons conseils pour tirer le meilleur parti de ce temps d&#039;arr\u00eat.<\/p>\n<h4><strong>Vid\u00e9o\u00a0:\u00a0Comment utiliser judicieusement ces \u00ab\u00a0temps d&#039;arr\u00eat\u00a0\u00bb par Ron Kaufman<\/strong><\/h4>\n<div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:60%;\" ><iframe title=\"Lecteur vid\u00e9o YouTube 3\" src=\"https:\/\/www.youtube.com\/embed\/fbqG4XkRNy4?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div>\n<p>&nbsp;<\/p>\n<p>Il sugg\u00e8re qu&#039;au lieu de consid\u00e9rer cette crise comme quelque chose, il suffit de <em>&#039;traverser&#039;<\/em> tant dans votre entreprise que personnellement, concentrez-vous sur la croissance et la transformation pendant cette p\u00e9riode.<\/p>\n<p>Utilisez cette crise comme une opportunit\u00e9 d\u2019avancer vers ce que vous voulez devenir \u00e0 l\u2019avenir. Par exemple, regardez les choses qui vous font perdre du temps et ne vous servent pas. Le moment est peut-\u00eatre venu de les abandonner et de tester de nouveaux syst\u00e8mes et approches.<\/p>\n<p>R\u00e9fl\u00e9chissez \u00e0 la mani\u00e8re dont vous pourriez tirer le meilleur parti de vous-m\u00eame et de votre entreprise pendant cette p\u00e9riode. Par exemple, y a-t-il des comp\u00e9tences que vos employ\u00e9s pourraient enseigner entre eux ou y a-t-il une comp\u00e9tence que vous aimeriez acqu\u00e9rir vous-m\u00eame\u00a0? Quelles nouvelles solutions technologiques pourraient aider votre h\u00f4tel \u00e0 devenir plus innovant et \u00e0 rendre vos clients plus \u00e0 l&#039;aise lors de leur premier voyage apr\u00e8s le confinement ?<\/p>\n<h3>Ressources et essais gratuits<\/h3>\n<p>Avec de nombreuses technologies et fournisseurs d&#039;apprentissage en ligne proposant des ressources et des essais gratuits, c&#039;est maintenant le meilleur moment pour perfectionner vos comp\u00e9tences, afin que vous puissiez sortir de cette crise meilleur et plus fort qu&#039;avant.<\/p>\n<p>Oaky a mis en place <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.oaky.com\/blog\/top-free-software-courses-for-hotels-covid-19\/?utm_source=Revfine.com&amp;utm_medium=Expert%20Partner&amp;utm_campaign=Revfine.com\" target=\"_blank\" rel=\"noopener noreferrer\">une liste de ressources gratuites<\/a><\/span> vous pourrez l\u2019utiliser et le tester dans les mois \u00e0 venir, pour vous aider \u00e0 traverser cette crise et \u00e0 vous remettre sur pied.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-67586012' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-67586012' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_805195138844 = function(){ai_insert_viewport_code ('ai-insert-4-67586012');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_805195138844 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_515754191519);\n<\/script>\n<\/p>\n<p><strong>Vous pouvez rendre ces temps incertains moins d\u00e9routants et accablants pour votre personnel en faisant preuve d&#039;empathie, en apportant votre soutien et en communiquant les nouveaux d\u00e9veloppements de mani\u00e8re claire et honn\u00eate. N&#039;oubliez pas que nous sommes tous dans le m\u00eame bateau. Il est maintenant temps de vous concentrer sur ce qui compte : garder votre \u00e9quipe soud\u00e9e et r\u00e9ussir ensemble.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Plus de conseils pour d\u00e9velopper votre entreprise<\/h3>\n<strong>Revfine.com<\/strong> est la plateforme de connaissances leader dans le secteur de l&#039;h\u00f4tellerie et du voyage. Les professionnels utilisent nos connaissances, nos strat\u00e9gies et nos conseils pratiques pour s&#039;inspirer, optimiser leurs revenus, innover dans leurs processus et am\u00e9liorer l&#039;exp\u00e9rience client.<br><br>\n\nD\u00e9couvrez des conseils d&#039;experts sur la gestion, le marketing, revenue management, les op\u00e9rations, les logiciels et la technologie dans notre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hotel-blog\/\">H\u00f4tel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hospitalite\/\">Hospitalit\u00e9<\/a><\/span>, et <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/voyager\/\">Voyages et tourisme<\/a><\/span> cat\u00e9gories.<\/div>","protected":false},"excerpt":{"rendered":"<p>Un leadership fort a toujours \u00e9t\u00e9 la base de l&#039;engagement de l&#039;\u00e9quipe, mais il joue un r\u00f4le encore plus important pendant une crise. Simple? Oui, mais surtout lorsque vous traversez des p\u00e9riodes incertaines, il peut \u00eatre difficile de garder votre \u00e9quipe engag\u00e9e et d\u00e9di\u00e9e \u00e0 un objectif commun. Dans cet article, trois experts partagent avec vous leurs meilleurs conseils sur l&#039;engagement d&#039;\u00e9quipe. Comment<\/p>","protected":false},"author":1,"featured_media":7340,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[221,754],"tags":[170],"class_list":["post-7334","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corona","category-hotel-operations-management","tag-oaky"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tips on Managing Hotel Staff During Times of Crisis<\/title>\n<meta name=\"description\" content=\"How to manage hotel staff during times of crisis and unemployment? In this article, three experts share their top tips on team engagement with you.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revfine.com\/fr\/conseils-pour-gerer-le-personnel-dun-hotel-en-temps-de-crise\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tips on Managing Hotel Staff During Times of Crisis\" \/>\n<meta property=\"og:description\" content=\"How to manage hotel staff during times of crisis and unemployment? 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