{"id":8767,"date":"2023-05-31T12:00:05","date_gmt":"2023-05-31T10:00:05","guid":{"rendered":"https:\/\/www.revfine.com\/?p=8767"},"modified":"2025-09-18T13:01:11","modified_gmt":"2025-09-18T11:01:11","slug":"hotels-covid-intelligence-artificielle","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/fr\/hotels-covid-intelligence-artificielle\/","title":{"rendered":"Comment les h\u00f4tels tirent parti des chatbots IA pour s&#039;adapter aux conditions de march\u00e9 li\u00e9es au COVID"},"content":{"rendered":"<p><em>Les professionnels de l\u2019h\u00f4tellerie doivent revoir leurs mod\u00e8les \u00e9conomiques pour cr\u00e9er des strat\u00e9gies r\u00e9silientes \u00e0 long terme afin de rester \u00e0 flot en ces temps difficiles. L&#039;intelligence artificielle (IA) est essentielle pour r\u00e9duire les co\u00fbts et continuer \u00e0 fournir un service client haut de gamme. Dans cet article, vous d\u00e9couvrirez comment les h\u00f4tels utilisent les chatbots IA pour s&#039;adapter aux conditions du march\u00e9 li\u00e9es au COVID.<\/em><\/p>\n<h2>Les h\u00f4tels sont confront\u00e9s \u00e0 des d\u00e9fis en raison du COVID<\/h2>\n<p>L\u2019impact du COVID-19 se fera sentir pendant des ann\u00e9es. Les h\u00f4teliers qui veulent survivre \u00e0 ces temps difficiles sont confront\u00e9s \u00e0 trois d\u00e9fis principaux\u00a0:<\/p>\n<ol>\n<li>Continuer \u00e0 fournir un excellent service lorsque vous travaillez dans des conditions de personnel restreint\u00a0;<\/li>\n<li>Concentrer les efforts de vente sur la conversion pour compenser les volumes de recherche plus faibles\u00a0;<\/li>\n<li>Comprenez les besoins des nouveaux clients et alignez la prestation de services sur les attentes r\u00e9elles des clients.<\/li>\n<\/ol>\n<p>En r\u00e9pondant \u00e0 ces trois d\u00e9fis, cet article montrera comment les h\u00f4tels exploitent l&#039;IA pour augmenter l&#039;efficacit\u00e9 op\u00e9rationnelle, stimuler les ventes directes et offrir un service client personnalis\u00e9.<\/p>\n<h2>D\u00e9fi 1\u00a0:\u00a0Automatiser les t\u00e2ches de faible valeur pour fournir un excellent service avec moins de membres du personnel<\/h2>\n<h3>Les h\u00f4tels sont oblig\u00e9s de comprimer leur personnel<\/h3>\n<p>La plupart des membres du personnel sont au ch\u00f4mage technique et certains ne reviendront pas. Les h\u00f4tels qui veulent survivre doivent donc trouver des moyens de rationaliser leur charge de travail et de fournir un excellent service avec des \u00e9quipes r\u00e9duites. L\u2019IA apporte une solution \u00e0 ce probl\u00e8me gr\u00e2ce aux chatbots.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-64384915' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-64384915' data-insertion-no-dbg data-code='PGRpdiBjbGFzcz0nY29kZS1ibG9jayBjb2RlLWJsb2NrLTcgYWktdHJhY2snIGRhdGEtYWk9J1d6Y3NJaUlzSWlvcUtpQkNRVTVPUlZJNklFUmxjMnQwYjNBZ0xTQkNZVzV1WlhJZ1UyaHZjblJqYjJSbElERWlMQ0lpTERGZCcgc3R5bGU9J3BhZGRpbmc6IDEwcHggNXB4IDIwcHggNXB4Oyc+Cgo8ZGl2IGNsYXNzPSdhaS1yb3RhdGUgYWktdW5wcm9jZXNzZWQgYWktcm90YXRlLTctOTMyNTgyNDknIHN0eWxlPSdwb3NpdGlvbjogcmVsYXRpdmU7Jz4KPGRpdiBjbGFzcz0iYWktcm90YXRlLW9wdGlvbiIgZGF0YS1pbmRleD0iMSIgZGF0YS1uYW1lPSJRUT09IiBkYXRhLWNvZGU9IlBHUnBkaUJqYkdGemN6MG5ZMjlrWlMxaWJHOWpheUJqYjJSbExXSnNiMk5yTFRRd0lHRnBMWFJ5WVdOckp5QmtZWFJoTFdGcFBTZFhlbEYzVEVSQmMwbHBiMmRSYlVaMVltMVdlVWxIVW14ak1uUXdZak5CWjB4VFFrTlJWa0ZuU1RCRloweFRRa1JhVnpWclpWYzBhVXhEU1dsTVJFWmtKeUJ6ZEhsc1pUMG5iV0Z5WjJsdU9pQTRjSGdnTURzZ1kyeGxZWEk2SUdKdmRHZzdKejRLUEdFZ2FISmxaajBpYUhSMGNITTZMeTluYnk1alpXNWtlVzR1WTI5dEwyd3ZNamt6TkRBeUx6SXdNalV0TURrdE1ETXZNbTUwTkhJMU1pSWdkR0Z5WjJWMFBTSmZZbXhoYm1zaUlISmxiRDBpYm05dmNHVnVaWElpSUdOc1lYTnpQU0pDWVc1dVpYSXRJMEV0UVdaMFpYSXRVR0Z5WVdkeVlYQm9JajQ4YVcxbklHTnNZWE56UFNKaGJHbG5ibTV2Ym1VZ2MybDZaUzFtZFd4c0lIZHdMV2x0WVdkbExUTTJNVEUySWlCemNtTTlJbWgwZEhCek9pOHZkM2QzTG5KbGRtWnBibVV1WTI5dEwzZHdMV052Ym5SbGJuUXZkWEJzYjJGa2N5OHlNREkxTHpFd0wwTmxibVI1YmkxQlNTMUVhV2RwZEdGc0xVMWhjbXRsZEdsdVp5MUhkV2xrWlMweU1EQXdMbWRwWmlJZ1lXeDBQU0lpSUhkcFpIUm9QU0l4TVRBd0lpQm9aV2xuYUhROUlqSXdNQ0lnTHo0OEwyRStQQzlrYVhZK0Nnbz0iPgo8L2Rpdj4KPGRpdiBjbGFzcz0iYWktcm90YXRlLW9wdGlvbiIgZGF0YS1pbmRleD0iMiIgZGF0YS1uYW1lPSJRZz09IiBkYXRhLWNvZGU9IkNqeGthWFlnWTJ4aGMzTTlKMk52WkdVdFlteHZZMnNnWTI5a1pTMWliRzlqYXkwME1TQmhhUzEwY21GamF5Y2daR0YwWVMxaGFUMG5WM3BSZUV4RVFYTkphVzluVVcxR2RXSnRWbmxKUjFKc1l6SjBNR0l6UVdkTVUwSkRVVlpCWjBrd1NXZE1VMEpLVWtkV2FGVjVTWE5KYVVselRWWXdQU2NnYzNSNWJHVTlKMjFoY21kcGJqb2dPSEI0SURBN0lHTnNaV0Z5T2lCaWIzUm9PeWMrQ2p4aElHaHlaV1k5SW1oMGRIQnpPaTh2WjI4dWNtVjJMbWxrWldGekxtTnZiUzlsYmkxMWJteHZZMnRwYm1jdGNtVjJaVzUxWlMxd2IzUmxiblJwWVd3L1AzVjBiVjl6YjNWeVkyVTljSFZpYkdsallYUnBiMjRtWVcxd08zVjBiVjl0WldScGRXMDlaR2x6Y0d4aGVTWmhiWEE3ZFhSdFgyTmhiWEJoYVdkdVBXWjVNalZmWjJ4aVgySjFaR2RsZEY5bFpTWmhiWEE3ZFhSdFgyTnZiblJsYm5ROWNHaHZZM1Z6ZDJseVpTWmhiWEE3ZFhSdFgzUmxjbTA5Y21WMlptbHVaU0lnZEdGeVoyVjBQU0pmWW14aGJtc2lJSEpsYkQwaWJtOXZjR1Z1WlhJaUlHTnNZWE56UFNKQ1lXNXVaWEl0STBJdFFXWjBaWEl0VUdGeVlXZHlZWEJvSWo0OGFXMW5JR05zWVhOelBTSmhiR2xuYm01dmJtVWdjMmw2WlMxbWRXeHNJSGR3TFdsdFlXZGxMVE0xTnpNM0lpQnpjbU05SW1oMGRIQnpPaTh2ZDNkM0xuSmxkbVpwYm1VdVkyOXRMM2R3TFdOdmJuUmxiblF2ZFhCc2IyRmtjeTh5TURJMUx6QTVMMGxFWldGVExWVnViRzlqYTJsdVp5MVNaWFpsYm5WbExVSmhibTVsY2kweU1EQXRNVEV3TUM1bmFXWWlJR0ZzZEQwaUlpQjNhV1IwYUQwaU1URXdNQ0lnYUdWcFoyaDBQU0l5TURBaUlDOCtQQzloUGp3dlpHbDJQZ289Ij4KPC9kaXY+CjwvZGl2Pgo8c2NyaXB0PmlmICh0eXBlb2YgYWlfanNfY29kZSA9PSAnYm9vbGVhbicpIHt2YXIgYWlfYmxvY2tfZGl2ID0gZG9jdW1lbnQucXVlcnlTZWxlY3RvciAoJy5haS1yb3RhdGUtNy05MzI1ODI0OScpOyBhaV9wcm9jZXNzX3JvdGF0aW9uIChhaV9ibG9ja19kaXYpOyBhaV9ibG9ja19kaXYuY2xhc3NMaXN0LnJlbW92ZSAoJ2FpLXJvdGF0ZS03LTkzMjU4MjQ5Jyk7fTs8L3NjcmlwdD4KPC9kaXY+Cg==' data-block='7'><\/div>\n<script>\n  ai_run_847275425906 = function(){ai_insert_viewport_code ('ai-insert-7-64384915');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_847275425906 (); else document.addEventListener ('DOMContentLoaded', ai_run_847275425906);\n<\/script>\n <div class='ai-viewports ai-viewport-3 ai-insert-8-86345175' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-8-86345175' data-insertion-no-dbg data-code='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' data-block='8'><\/div>\n<script>\n  ai_run_318472196323 = function(){ai_insert_viewport_code ('ai-insert-8-86345175');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_318472196323 (); else document.addEventListener ('DOMContentLoaded', ai_run_318472196323);\n<\/script>\n<\/p>\n<h3>L&#039;IA a trait\u00e9 plus de 80% d&#039;interactions avec les invit\u00e9s en 2020<\/h3>\n<p>L\u2019un des gros gaspillages du service client des h\u00f4tels r\u00e9side dans les appels et les e-mails constants que les h\u00f4tels doivent g\u00e9rer quotidiennement. Les chatbots d&#039;h\u00f4tel, tels que <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.quicktext.im\/?utm_source=Revfine.com&amp;utm_medium=Expert%20Partner&amp;utm_campaign=Revfine.com\" target=\"_blank\" rel=\"noopener noreferrer\">Chatbot aliment\u00e9 par l&#039;IA Quicktext<\/a><\/span>, peut traiter efficacement 80% des requ\u00eates des clients et faire gagner des heures au personnel de la r\u00e9ception chaque jour.<\/p>\n<h3>Le personnel n\u2019intervient que l\u00e0 o\u00f9 il peut ajouter de la valeur<\/h3>\n<p>Les chatbots agissent comme un filtre. Alors que toutes les requ\u00eates fr\u00e9quentes sont g\u00e9r\u00e9es instantan\u00e9ment, les demandes qui n\u00e9cessitent une attention humaine sont transmises au personnel. Du c\u00f4t\u00e9 des clients, il est clair que leurs demandes ont \u00e9t\u00e9 transmises au personnel de l&#039;h\u00f4tel et seront trait\u00e9es rapidement. Du c\u00f4t\u00e9 de l&#039;h\u00f4tel, le personnel peut traiter les demandes \u00e0 son rythme (mais dans des d\u00e9lais acceptables) au lieu d&#039;\u00eatre constamment interrompu par le t\u00e9l\u00e9phone.<\/p>\n<h2>D\u00e9fi 2 \u2013 Concentrez vos efforts sur la conversion<\/h2>\n<h3>Ne laissez pas les clients quitter votre site Web sans r\u00e9server<\/h3>\n<p>Les h\u00f4teliers paient beaucoup d\u2019argent pour g\u00e9n\u00e9rer du trafic en ligne. Une fois que les voyageurs sont sur votre site Web, ils peuvent consulter et r\u00e9server de mani\u00e8re ind\u00e9pendante. Et s\u2019ils ne sont pas enti\u00e8rement convaincus ou s\u2019ils ne sont pas encore pr\u00eats ? Lorsque les voyageurs consultent votre site Web, ils se demandent\u00a0: Pourquoi devrais-je r\u00e9server avec vous plut\u00f4t qu\u2019\u00e0 l\u2019h\u00f4tel voisin\u00a0?<\/p>\n<h3>Les ChatBots rassurent instantan\u00e9ment les clients et les aident \u00e0 r\u00e9server<\/h3>\n<p>Les chatbots sont l\u00e0 pour dissiper les doutes des clients et les guider tout au long du processus de r\u00e9servation directe, gr\u00e2ce \u00e0 une connexion directe \u00e0 votre moteur de r\u00e9servation.<br \/>\nPlus important encore, m\u00eame si les chatbots fournissent des informations aux clients potentiels, ils capturent des informations exploitables sur les clients, telles que leur nom, leur adresse e-mail, leur num\u00e9ro de t\u00e9l\u00e9phone, leurs dates de s\u00e9jour, leurs pr\u00e9f\u00e9rences, etc.<\/p>\n<p>Si un voyageur ne finalise pas sa r\u00e9servation directe, votre \u00e9quipe humaine devrait \u00eatre en mesure d&#039;utiliser les informations captur\u00e9es par le bot pour effectuer un suivi proactif par e-mail ou par t\u00e9l\u00e9phone et conclure la transaction. Bas\u00e9 sur l&#039;exp\u00e9rience, un <a href=\"https:\/\/www.revfine.com\/fr\/conseils-pour-selectionner-le-bon-chatbot-pour-votre-hotel\/\">chatbot<\/a> g\u00e9rera un taux de conversion 10% de mani\u00e8re ind\u00e9pendante. Lorsque les h\u00f4teliers mettent en place un processus de suivi des ventes, le taux de conversion peut atteindre 30%.<\/p>\n<p>Vous trouverez ci-dessous un exemple de demande de r\u00e9servation envoy\u00e9e au personnel par un chatbot d&#039;h\u00f4tel. Gr\u00e2ce \u00e0 ces informations r\u00e9sum\u00e9es, le personnel de l&#039;h\u00f4tel peut suivre les demandes de r\u00e9servation qui n&#039;ont pas \u00e9t\u00e9 converties automatiquement.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8770\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Quicktext-Velma-Chatbot-Notification.png\" alt=\"Quicktext - Notification du chatbot Velma\" width=\"500\" height=\"500\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Quicktext-Velma-Chatbot-Notification-150x150.png 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Quicktext-Velma-Chatbot-Notification-300x300.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Quicktext-Velma-Chatbot-Notification.png 500w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<h2>D\u00e9fi 3 \u2013 Alignez votre prestation de services sur les attentes des clients 2020 pour une satisfaction instantan\u00e9e<\/h2>\n<p>Les h\u00f4teliers sont souvent convaincus que le service fait main est toujours sup\u00e9rieur \u00e0 ce que les machines peuvent offrir, mais les capacit\u00e9s du personnel humain peuvent varier et ne peuvent finalement pas r\u00e9pondre aux attentes des clients en mati\u00e8re de service instantan\u00e9 et coh\u00e9rent 24h\/24 et 7j\/7.<\/p>\n<h3>Adaptez votre prestation de services au comportement des clients\u00a0: humains \u00e0 la r\u00e9ception, robots en ligne<\/h3>\n<p>Lorsque vous pensez \u00e0 la prestation de services, assurez-vous de prendre \u00e9galement en compte les clients en ligne. Le service humain est excellent lorsque les clients sont \u00e0 la r\u00e9ception, et vous devez absolument le conserver. Cependant, les clients passent plus de temps en ligne qu\u2019\u00e0 votre r\u00e9ception. Les clients en ligne ne re\u00e7oivent pratiquement aucune aide. La plupart d\u2019entre eux n\u2019appelleront pas et n\u2019iront pas ailleurs. De plus, \u00e9tant donn\u00e9 que les clients privil\u00e9gient le mobile, assurez-vous qu&#039;ils peuvent b\u00e9n\u00e9ficier du service du site Web de votre h\u00f4tel et de leurs applications pr\u00e9f\u00e9r\u00e9es telles que Facebook, WhatsApp, WeChat, etc.<\/p>\n<h3>Les chatbots offrent un service instantan\u00e9, personnalis\u00e9 et coh\u00e9rent 24h\/24 et 7j\/7<\/h3>\n<p>Les questions les plus fr\u00e9quentes des clients concernent l&#039;heure d&#039;enregistrement, la piscine, le spa, l&#039;accueil des enfants, le transfert a\u00e9roport et le menu du restaurant et du service de chambre. Les r\u00e9ponses humaines n\u2019ont absolument aucune valeur ajout\u00e9e par rapport \u00e0 une r\u00e9ponse de bot. La qualit\u00e9 des r\u00e9ponses humaines peut \u00eatre incoh\u00e9rente en fonction de l&#039;anciennet\u00e9 de l&#039;agent et du roulement du personnel.<\/p>\n<p>Plus important encore, le d\u00e9lai de r\u00e9ponse moyen entre 24 et 48 heures n&#039;est tout simplement pas assez rapide et, au vu de l&#039;\u00e9volution des choses, les clients n&#039;auront pas plus de patients \u00e0 l&#039;avenir. L\u2019automatisation via l\u2019IA et les chatbots est donc la seule option viable.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8776\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Quicktext-Chatbot-Personalized-and-Consistent-Service-24-7.png\" alt=\"Quicktext - Chatbot - Service personnalis\u00e9 et coh\u00e9rent 24h\/24 et 7j\/7\" width=\"600\" height=\"461\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Quicktext-Chatbot-Personalized-and-Consistent-Service-24-7-300x231.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Quicktext-Chatbot-Personalized-and-Consistent-Service-24-7.png 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><em>Exemple de demandes fr\u00e9quentes de clients. Les chatbots fournissent instantan\u00e9ment des informations pr\u00e9cises aux clients.<\/em><\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-10206739' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-10206739' data-insertion-no-dbg data-code='PGRpdiBjbGFzcz0nY29kZS1ibG9jayBjb2RlLWJsb2NrLTQgYWktdHJhY2snIGRhdGEtYWk9J1d6UXNJaUlzSWlvcUtpQkNRVTVPUlZJNklFUmxjMnQwYjNBZ0xTQkNZVzV1WlhJZ1UyaHZjblJqYjJSbElESWlMQ0lpTERGZCcgc3R5bGU9J3BhZGRpbmc6IDEwcHggNXB4IDIwcHggNXB4Oyc+Cgo8ZGl2IGNsYXNzPSdhaS1yb3RhdGUgYWktdW5wcm9jZXNzZWQgYWktcm90YXRlLTQtNzc2ODI0ODAnIHN0eWxlPSdwb3NpdGlvbjogcmVsYXRpdmU7Jz4KPGRpdiBjbGFzcz0iYWktcm90YXRlLW9wdGlvbiIgZGF0YS1pbmRleD0iMSIgZGF0YS1uYW1lPSJRUT09IiBkYXRhLWNvZGU9IlBHUnBkaUJqYkdGemN6MG5ZMjlrWlMxaWJHOWpheUJqYjJSbExXSnNiMk5yTFRRd0lHRnBMWFJ5WVdOckp5QmtZWFJoTFdGcFBTZFhlbEYzVEVSQmMwbHBiMmRSYlVaMVltMVdlVWxIVW14ak1uUXdZak5CWjB4VFFrTlJWa0ZuU1RCRloweFRRa1JhVnpWclpWYzBhVXhEU1dsTVJFcGtKeUJ6ZEhsc1pUMG5iV0Z5WjJsdU9pQTRjSGdnTURzZ1kyeGxZWEk2SUdKdmRHZzdKejRLUEdFZ2FISmxaajBpYUhSMGNITTZMeTluYnk1alpXNWtlVzR1WTI5dEwyd3ZNamt6TkRBeUx6SXdNalV0TURrdE1ETXZNbTUwTkhJMU1pSWdkR0Z5WjJWMFBTSmZZbXhoYm1zaUlISmxiRDBpYm05dmNHVnVaWElpSUdOc1lYTnpQU0pDWVc1dVpYSXRJMEV0UVdaMFpYSXRVR0Z5WVdkeVlYQm9JajQ4YVcxbklHTnNZWE56UFNKaGJHbG5ibTV2Ym1VZ2MybDZaUzFtZFd4c0lIZHdMV2x0WVdkbExUTTJNVEUySWlCemNtTTlJbWgwZEhCek9pOHZkM2QzTG5KbGRtWnBibVV1WTI5dEwzZHdMV052Ym5SbGJuUXZkWEJzYjJGa2N5OHlNREkxTHpFd0wwTmxibVI1YmkxQlNTMUVhV2RwZEdGc0xVMWhjbXRsZEdsdVp5MUhkV2xrWlMweU1EQXdMbWRwWmlJZ1lXeDBQU0lpSUhkcFpIUm9QU0l4TVRBd0lpQm9aV2xuYUhROUlqSXdNQ0lnTHo0OEwyRStQQzlrYVhZK0Nnbz0iPgo8L2Rpdj4KPGRpdiBjbGFzcz0iYWktcm90YXRlLW9wdGlvbiIgZGF0YS1pbmRleD0iMiIgZGF0YS1uYW1lPSJRZz09IiBkYXRhLWNvZGU9IkNqeGthWFlnWTJ4aGMzTTlKMk52WkdVdFlteHZZMnNnWTI5a1pTMWliRzlqYXkwME1TQmhhUzEwY21GamF5Y2daR0YwWVMxaGFUMG5WM3BSZUV4RVFYTkphVzluVVcxR2RXSnRWbmxKUjFKc1l6SjBNR0l6UVdkTVUwSkRVVlpCWjBrd1NXZE1VMEpLVWtkV2FGVjVTWE5KYVVselRXd3dQU2NnYzNSNWJHVTlKMjFoY21kcGJqb2dPSEI0SURBN0lHTnNaV0Z5T2lCaWIzUm9PeWMrQ2p4aElHaHlaV1k5SW1oMGRIQnpPaTh2WjI4dWNtVjJMbWxrWldGekxtTnZiUzlsYmkxMWJteHZZMnRwYm1jdGNtVjJaVzUxWlMxd2IzUmxiblJwWVd3L1AzVjBiVjl6YjNWeVkyVTljSFZpYkdsallYUnBiMjRtWVcxd08zVjBiVjl0WldScGRXMDlaR2x6Y0d4aGVTWmhiWEE3ZFhSdFgyTmhiWEJoYVdkdVBXWjVNalZmWjJ4aVgySjFaR2RsZEY5bFpTWmhiWEE3ZFhSdFgyTnZiblJsYm5ROWNHaHZZM1Z6ZDJseVpTWmhiWEE3ZFhSdFgzUmxjbTA5Y21WMlptbHVaU0lnZEdGeVoyVjBQU0pmWW14aGJtc2lJSEpsYkQwaWJtOXZjR1Z1WlhJaUlHTnNZWE56UFNKQ1lXNXVaWEl0STBJdFFXWjBaWEl0VUdGeVlXZHlZWEJvSWo0OGFXMW5JR05zWVhOelBTSmhiR2xuYm01dmJtVWdjMmw2WlMxbWRXeHNJSGR3TFdsdFlXZGxMVE0xTnpNM0lpQnpjbU05SW1oMGRIQnpPaTh2ZDNkM0xuSmxkbVpwYm1VdVkyOXRMM2R3TFdOdmJuUmxiblF2ZFhCc2IyRmtjeTh5TURJMUx6QTVMMGxFWldGVExWVnViRzlqYTJsdVp5MVNaWFpsYm5WbExVSmhibTVsY2kweU1EQXRNVEV3TUM1bmFXWWlJR0ZzZEQwaUlpQjNhV1IwYUQwaU1URXdNQ0lnYUdWcFoyaDBQU0l5TURBaUlDOCtQQzloUGp3dlpHbDJQZ289Ij4KPC9kaXY+CjwvZGl2Pgo8c2NyaXB0PmlmICh0eXBlb2YgYWlfanNfY29kZSA9PSAnYm9vbGVhbicpIHt2YXIgYWlfYmxvY2tfZGl2ID0gZG9jdW1lbnQucXVlcnlTZWxlY3RvciAoJy5haS1yb3RhdGUtNC03NzY4MjQ4MCcpOyBhaV9wcm9jZXNzX3JvdGF0aW9uIChhaV9ibG9ja19kaXYpOyBhaV9ibG9ja19kaXYuY2xhc3NMaXN0LnJlbW92ZSAoJ2FpLXJvdGF0ZS00LTc3NjgyNDgwJyk7fTs8L3NjcmlwdD4KPC9kaXY+Cg==' data-block='4'><\/div>\n<script>\n  ai_run_991801932251 = function(){ai_insert_viewport_code ('ai-insert-4-10206739');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_991801932251 (); else document.addEventListener ('DOMContentLoaded', ai_run_991801932251);\n<\/script>\n <div class='ai-viewports ai-viewport-3 ai-insert-5-23303743' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-5-23303743' data-insertion-no-dbg data-code='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' data-block='5'><\/div>\n<script>\n  ai_run_622061275452 = function(){ai_insert_viewport_code ('ai-insert-5-23303743');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_622061275452 (); else document.addEventListener ('DOMContentLoaded', ai_run_622061275452);\n<\/script>\n<\/p>\n<p><strong>Les chatbots sont devenus un incontournable pour les h\u00f4tels, surtout en ces temps difficiles, o\u00f9 le personnel disponible est limit\u00e9 et o\u00f9 les h\u00f4tels doivent s&#039;adapter aux besoins des nouveaux clients. Les conditions actuelles du march\u00e9 n\u00e9cessitent l\u2019adoption rapide de cette technologie qui fait d\u00e9finitivement partie de la nouvelle normalit\u00e9.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Plus de conseils pour d\u00e9velopper votre entreprise<\/h3>\n<strong>Revfine.com<\/strong> est la plateforme de connaissances leader dans le secteur de l&#039;h\u00f4tellerie et du voyage. Les professionnels utilisent nos connaissances, nos strat\u00e9gies et nos conseils pratiques pour s&#039;inspirer, optimiser leurs revenus, innover dans leurs processus et am\u00e9liorer l&#039;exp\u00e9rience client.<br><br>\n\nD\u00e9couvrez des conseils d&#039;experts sur la gestion, le marketing, revenue management, les op\u00e9rations, les logiciels et la technologie dans notre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hotel-blog\/\">H\u00f4tel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hospitalite\/\">Hospitalit\u00e9<\/a><\/span>, et <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/voyager\/\">Voyages et tourisme<\/a><\/span> cat\u00e9gories.<\/div>","protected":false},"excerpt":{"rendered":"<p>Les professionnels de l\u2019h\u00f4tellerie doivent revoir leurs mod\u00e8les \u00e9conomiques pour cr\u00e9er des strat\u00e9gies r\u00e9silientes \u00e0 long terme afin de rester \u00e0 flot en ces temps difficiles. L&#039;intelligence artificielle (IA) est essentielle pour r\u00e9duire les co\u00fbts et continuer \u00e0 fournir un service client haut de gamme. Dans cet article, vous d\u00e9couvrirez comment les h\u00f4tels utilisent les chatbots IA pour s&#039;adapter aux conditions du march\u00e9 li\u00e9es au COVID. Les h\u00f4tels sont confront\u00e9s \u00e0 des d\u00e9fis dus au COVID L&#039;impact du COVID-19<\/p>","protected":false},"author":1,"featured_media":8769,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[797,221,754,759],"tags":[617],"class_list":["post-8767","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel-chatbots","category-corona","category-hotel-operations-management","category-hotel-trends","tag-quicktext"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Hotels Use AI Chatbots to Adapt to COVID-linked Market Conditions<\/title>\n<meta name=\"description\" content=\"In this article you will learn how hotels use Artificial Intelligence (AI) Chatbots to adapt to COVID related market conditions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revfine.com\/fr\/hotels-covid-intelligence-artificielle\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Hotels Use AI Chatbots to Adapt to COVID-linked Market Conditions\" \/>\n<meta property=\"og:description\" content=\"In this article you will learn how hotels use Artificial Intelligence (AI) Chatbots to adapt to COVID related market conditions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.revfine.com\/fr\/hotels-covid-intelligence-artificielle\/\" \/>\n<meta property=\"og:site_name\" content=\"Revfine.com\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-31T10:00:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-18T11:01:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/How-Hotels-Use-AI-Chatbots-to-Adapt-to-COVID-Related-Market-Conditions.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"516\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Revfine.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Revfine.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/\",\"url\":\"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/\",\"name\":\"How Hotels Use AI Chatbots to Adapt to COVID-linked Market Conditions\",\"isPartOf\":{\"@id\":\"https:\/\/www.revfine.com\/pt\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/How-Hotels-Use-AI-Chatbots-to-Adapt-to-COVID-Related-Market-Conditions.png\",\"datePublished\":\"2023-05-31T10:00:05+00:00\",\"dateModified\":\"2025-09-18T11:01:11+00:00\",\"author\":{\"@id\":\"https:\/\/www.revfine.com\/pt\/#\/schema\/person\/b20880f04405dc314e16e54bff18823f\"},\"description\":\"In this article you will learn how hotels use Artificial Intelligence (AI) Chatbots to adapt to COVID related market conditions.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/#primaryimage\",\"url\":\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/How-Hotels-Use-AI-Chatbots-to-Adapt-to-COVID-Related-Market-Conditions.png\",\"contentUrl\":\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/How-Hotels-Use-AI-Chatbots-to-Adapt-to-COVID-Related-Market-Conditions.png\",\"width\":1000,\"height\":516,\"caption\":\"How Hotels Use AI Chatbots to Adapt to COVID-Related Market Conditions\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.revfine.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How Hotels Leverage AI Chatbots to Adapt to COVID-related Market Conditions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.revfine.com\/pt\/#website\",\"url\":\"https:\/\/www.revfine.com\/pt\/\",\"name\":\"Revfine.com\",\"description\":\"Optimising Revenue\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.revfine.com\/pt\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.revfine.com\/pt\/#\/schema\/person\/b20880f04405dc314e16e54bff18823f\",\"name\":\"Revfine.com\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.revfine.com\/pt\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f6ecbe411543baaf7f5ece0561a55820273fda663cdcb57bdcdbf8c14a0a962b?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f6ecbe411543baaf7f5ece0561a55820273fda663cdcb57bdcdbf8c14a0a962b?s=96&d=identicon&r=g\",\"caption\":\"Revfine.com\"},\"url\":\"https:\/\/www.revfine.com\/fr\/author\/revfine-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Comment les h\u00f4tels utilisent les chatbots IA pour s&#039;adapter aux conditions du march\u00e9 li\u00e9es au COVID","description":"Dans cet article, vous d\u00e9couvrirez comment les h\u00f4tels utilisent les chatbots d\u2019intelligence artificielle (IA) pour s\u2019adapter aux conditions du march\u00e9 li\u00e9es au COVID.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.revfine.com\/fr\/hotels-covid-intelligence-artificielle\/","og_locale":"fr_FR","og_type":"article","og_title":"How Hotels Use AI Chatbots to Adapt to COVID-linked Market Conditions","og_description":"In this article you will learn how hotels use Artificial Intelligence (AI) Chatbots to adapt to COVID related market conditions.","og_url":"https:\/\/www.revfine.com\/fr\/hotels-covid-intelligence-artificielle\/","og_site_name":"Revfine.com","article_published_time":"2023-05-31T10:00:05+00:00","article_modified_time":"2025-09-18T11:01:11+00:00","og_image":[{"width":1000,"height":516,"url":"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/How-Hotels-Use-AI-Chatbots-to-Adapt-to-COVID-Related-Market-Conditions.png","type":"image\/png"}],"author":"Revfine.com","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Revfine.com","Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/","url":"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/","name":"Comment les h\u00f4tels utilisent les chatbots IA pour s&#039;adapter aux conditions du march\u00e9 li\u00e9es au COVID","isPartOf":{"@id":"https:\/\/www.revfine.com\/pt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/#primaryimage"},"image":{"@id":"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/#primaryimage"},"thumbnailUrl":"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/How-Hotels-Use-AI-Chatbots-to-Adapt-to-COVID-Related-Market-Conditions.png","datePublished":"2023-05-31T10:00:05+00:00","dateModified":"2025-09-18T11:01:11+00:00","author":{"@id":"https:\/\/www.revfine.com\/pt\/#\/schema\/person\/b20880f04405dc314e16e54bff18823f"},"description":"Dans cet article, vous d\u00e9couvrirez comment les h\u00f4tels utilisent les chatbots d\u2019intelligence artificielle (IA) pour s\u2019adapter aux conditions du march\u00e9 li\u00e9es au COVID.","breadcrumb":{"@id":"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/#primaryimage","url":"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/How-Hotels-Use-AI-Chatbots-to-Adapt-to-COVID-Related-Market-Conditions.png","contentUrl":"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/How-Hotels-Use-AI-Chatbots-to-Adapt-to-COVID-Related-Market-Conditions.png","width":1000,"height":516,"caption":"How Hotels Use AI Chatbots to Adapt to COVID-Related Market Conditions"},{"@type":"BreadcrumbList","@id":"https:\/\/www.revfine.com\/artificial-intelligence-covid-hotels\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.revfine.com\/"},{"@type":"ListItem","position":2,"name":"How Hotels Leverage AI Chatbots to Adapt to COVID-related Market Conditions"}]},{"@type":"WebSite","@id":"https:\/\/www.revfine.com\/pt\/#website","url":"https:\/\/www.revfine.com\/pt\/","name":"Revfine.com","description":"Optimiser les revenus","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.revfine.com\/pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.revfine.com\/pt\/#\/schema\/person\/b20880f04405dc314e16e54bff18823f","name":"Revfine.com","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.revfine.com\/pt\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f6ecbe411543baaf7f5ece0561a55820273fda663cdcb57bdcdbf8c14a0a962b?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f6ecbe411543baaf7f5ece0561a55820273fda663cdcb57bdcdbf8c14a0a962b?s=96&d=identicon&r=g","caption":"Revfine.com"},"url":"https:\/\/www.revfine.com\/fr\/author\/revfine-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/posts\/8767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/comments?post=8767"}],"version-history":[{"count":4,"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/posts\/8767\/revisions"}],"predecessor-version":[{"id":35989,"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/posts\/8767\/revisions\/35989"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/media\/8769"}],"wp:attachment":[{"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/media?parent=8767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/categories?post=8767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.revfine.com\/fr\/wp-json\/wp\/v2\/tags?post=8767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}