{"id":9108,"date":"2023-05-31T15:00:49","date_gmt":"2023-05-31T13:00:49","guid":{"rendered":"https:\/\/www.revfine.com\/?p=9108"},"modified":"2025-09-17T19:48:16","modified_gmt":"2025-09-17T17:48:16","slug":"conseils-pour-vendre-des-operations-hotelieres","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/fr\/tips-upselling-hotel-operations\/","title":{"rendered":"4 conseils pour une vente incitative et une rationalisation des op\u00e9rations de votre h\u00f4tel sans stress"},"content":{"rendered":"<p><em>Cela ne fait aucun doute : la vente incitative et la vente crois\u00e9e automatis\u00e9es sont d&#039;excellents moyens d&#039;augmenter les revenus auxiliaires d&#039;un h\u00f4tel et la satisfaction des clients. Cependant, sur le plan op\u00e9rationnel, cela peut \u00eatre un peu difficile. Traiter les demandes entrantes, d\u00e9l\u00e9guer des t\u00e2ches et communiquer avec le personnel peut prendre du temps et \u00eatre inefficace sans la bonne approche.<\/em><\/p>\n<h2>Rationaliser les op\u00e9rations de votre h\u00f4tel<\/h2>\n<p>Avec tout ce qui se passe \u00e0 l\u2019h\u00f4tel, vous risquez m\u00eame de n\u00e9gliger une demande et de d\u00e9cevoir vos invit\u00e9s. Suivez les quatre conseils d\u00e9crits ci-dessous pour \u00e9viter ces probl\u00e8mes et ravir vos invit\u00e9s avec d&#039;incroyables offres de vente incitative et crois\u00e9e, le tout sans stresser vos \u00e9quipes op\u00e9rationnelles.<\/p>\n<h3>1. Cr\u00e9ez des SOP et des listes de contr\u00f4le<\/h3>\n<p>Vous disposez probablement d\u00e9j\u00e0 de SOP (proc\u00e9dures op\u00e9rationnelles standard) et de listes de contr\u00f4le pour la plupart des services de votre h\u00f4tel. Mais les avez-vous cr\u00e9\u00e9s pour vos offres de vente incitative ? Sinon, il est temps.<\/p>\n<p>Ces documents doivent indiquer qui est responsable du traitement des demandes de vente incitative et de vente crois\u00e9e ainsi que la mani\u00e8re dont vos \u00e9quipes doivent y r\u00e9pondre. Commencez par d\u00e9cider pour quelles transactions r\u00e9diger une SOP. Vous n&#039;en aurez peut-\u00eatre pas besoin pour des demandes simples comme les d\u00e9parts tardifs, mais concentrez-vous plut\u00f4t sur les offres plus \u00e9labor\u00e9es qui touchent plusieurs d\u00e9partements (par exemple, une soir\u00e9e cin\u00e9ma dans la chambre ou un forfait pour couple romantique).<\/p>\n<p>R\u00e9digez vos SOP de vente incitative comme vous le feriez pour d\u2019autres services ou t\u00e2ches. Ajoutez les informations g\u00e9n\u00e9rales n\u00e9cessaires, y compris toutes les \u00e9tapes cl\u00e9s, mettez en \u00e9vidence les postes en charge (par exemple, responsable de la r\u00e9ception, responsable du service de chambre, etc.) et fournissez des exemples de photos si n\u00e9cessaire.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-97082275' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-97082275' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_526408510935 = function(){ai_insert_viewport_code ('ai-insert-7-97082275');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_526408510935 (); else document.addEventListener ('DOMContentLoaded', ai_run_526408510935);\n<\/script>\n <div class='ai-viewports ai-viewport-3 ai-insert-8-42732503' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-8-42732503' data-insertion-no-dbg data-code='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' data-block='8'><\/div>\n<script>\n  ai_run_481129982058 = function(){ai_insert_viewport_code ('ai-insert-8-42732503');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_481129982058 (); else document.addEventListener ('DOMContentLoaded', ai_run_481129982058);\n<\/script>\n<\/p>\n<p>Les listes de contr\u00f4le peuvent \u00eatre une version abr\u00e9g\u00e9e des SOP. Il doit inclure les \u00e9tapes op\u00e9rationnelles les plus importantes pour garantir qu\u2019aucune n\u2019est oubli\u00e9e. Cela permettra \u00e0 tout votre personnel de g\u00e9rer <a href=\"https:\/\/www.revfine.com\/fr\/hotel-de-vente-incitative\/\">vente incitative<\/a> et des demandes de ventes crois\u00e9es de mani\u00e8re ind\u00e9pendante et conforme aux standards de votre propri\u00e9t\u00e9, m\u00eame s&#039;ils ont rejoint votre \u00e9quipe r\u00e9cemment. Enfin, en suivant toujours les garanties de la m\u00eame d\u00e9marche, que tous vos invit\u00e9s vivent constamment de bonnes exp\u00e9riences.<\/p>\n<h3>2. Regroupez vos informations<\/h3>\n<p>Si vous approuvez et d\u00e9l\u00e9guez toujours manuellement vos demandes de vente incitative, il est temps de commencer \u00e0 regrouper cette t\u00e2che. V\u00e9rifiez les nouvelles demandes une \u00e0 deux fois par jour, selon le volume habituel. Partagez ensuite l\u2019information avec les services concern\u00e9s en une seule fois. Ne faites des exceptions que pour les demandes dont vous devez vous occuper imm\u00e9diatement. Cela donne \u00e0 votre \u00e9quipe la possibilit\u00e9 de passer en revue toutes les t\u00e2ches requises en m\u00eame temps et d&#039;avoir un aper\u00e7u clair des jours \u00e0 venir. Ils peuvent d\u00e9sormais travailler plus efficacement en planifiant et en regroupant les t\u00e2ches.<\/p>\n<p>Par exemple, envoyer \u00e0 votre gouvernante une liste de toutes les nouvelles commandes d&#039;installations surprises d&#039;anniversaire l&#039;aidera \u00e0 planifier la charge de travail et l&#039;inventaire du service. Quand vient le temps de d\u00e9corer la pi\u00e8ce, tout est pr\u00eat et il n\u2019y a pas de surprises.<\/p>\n<p>Enfin, demandez \u00e0 l\u2019\u00e9quipe quel est le meilleur moment pour obtenir les informations de votre part. Habituellement, le d\u00e9but ou la fin d\u2019un quart de travail fonctionne bien puisque c\u2019est \u00e0 ce moment-l\u00e0 qu\u2019ils effectuent la plupart de leurs t\u00e2ches administratives.<\/p>\n<h3>3. Adoptez une approche du besoin de savoir<\/h3>\n<p>Si vous y r\u00e9fl\u00e9chissez, cela a du sens, non ? Pourquoi votre chef devrait-il recevoir une notification lorsqu&#039;un invit\u00e9 pr\u00e9commande un colis de bienvenue pour son animal de compagnie\u00a0? \u00c9vitez ces pings inutiles en mettant \u00e0 jour les param\u00e8tres de notification de votre outil de vente incitative d\u00e8s le d\u00e9but.<\/p>\n<p>Vous avez deux options ici\u00a0:<\/p>\n<ol>\n<li><strong>Envoyez toutes les notifications \u00e0 une adresse e-mail d\u00e9di\u00e9e<\/strong>. Ensuite, le personnel charg\u00e9 de cette t\u00e2che transmet les d\u00e9tails aux services concern\u00e9s\u00a0;<\/li>\n<li><strong>Configurez vos outils pour pinger directement les bonnes \u00e9quipes<\/strong>. De cette fa\u00e7on, vous \u00e9liminez le besoin pour votre personnel de parcourir et d\u2019attribuer manuellement des t\u00e2ches.<\/li>\n<\/ol>\n<p>Voici \u00e0 quoi cela pourrait ressembler\u00a0:<\/p>\n<p>Un client r\u00e9serve un forfait de bienvenue romantique pour la chambre via la plateforme de vente incitative de l&#039;h\u00f4tel. Au lieu d\u2019un envoi g\u00e9n\u00e9ral d\u2019e-mails, les notifications sont envoy\u00e9es uniquement aux quatre services concern\u00e9s\u00a0:<\/p>\n<ul>\n<li><strong>R\u00e9ception :<\/strong> ajouter une demande de forfait de bienvenue romantique au profil du client\u00a0;<\/li>\n<li><strong>Restaurant:<\/strong> pr\u00e9parez des fraises enrob\u00e9es de chocolat\u00a0;<\/li>\n<li><strong>Service de chambre:<\/strong> livrer des fraises enrob\u00e9es de chocolat et du champagne\u00a0;<\/li>\n<li><strong>Entretien m\u00e9nager:<\/strong> pr\u00e9parer et installer des fleurs.<\/li>\n<\/ul>\n<p>En mettant en \u0153uvre un tout-en-un <span style=\"text-decoration: underline;\"><a href=\"https:\/\/hubs.li\/H0yB3LX0\" target=\"_blank\" rel=\"noopener noreferrer\">plateforme d&#039;exploitation h\u00f4teli\u00e8re<\/a><\/span>, les demandes de votre syst\u00e8me de vente incitative seront imm\u00e9diatement transmises au service appropri\u00e9. Dites adieu au temps pass\u00e9 \u00e0 parcourir vos e-mails et aux demandes d&#039;invit\u00e9s manquantes dans une bo\u00eete de r\u00e9ception charg\u00e9e.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9109\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Oaky-Stres-Free-Upselling.png\" alt=\"Oaky - Vente incitative sans stress\" width=\"700\" height=\"204\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Oaky-Stres-Free-Upselling-300x87.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Oaky-Stres-Free-Upselling.png 700w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<h3>4. Rationalisez votre communication<\/h3>\n<p>La plupart des outils technologiques tentent de vous tenir au courant de tous les derniers \u00e9v\u00e9nements en vous envoyant r\u00e9guli\u00e8rement des e-mails et des notifications de navigateur. Cette distraction constante et la n\u00e9cessit\u00e9 de v\u00e9rifier les interfaces de plusieurs outils diff\u00e9rents r\u00e9duisent la productivit\u00e9 de votre \u00e9quipe.<\/p>\n<p>N&#039;oubliez pas\u00a0: en mati\u00e8re de communication, moins c&#039;est g\u00e9n\u00e9ralement plus. Ne surchargez pas votre personnel avec trop d&#039;appels, de messages et de notifications. Devenez plut\u00f4t plus efficace en utilisant des logiciels innovants de communication et de gestion des op\u00e9rations. De cette fa\u00e7on, toutes vos communications ont lieu au m\u00eame endroit au lieu d\u2019\u00eatre r\u00e9parties sur d\u2019innombrables canaux.<\/p>\n<p>Il vous sera plus facile de\u00a0:<\/p>\n<ul>\n<li>Gardez un \u0153il sur les t\u00e2ches en cours et \u00e0 venir\u00a0;<\/li>\n<li>D\u00e9l\u00e9guer le travail, donner de la r\u00e9troaction, r\u00e9pondre aux questions et assurer le suivi si n\u00e9cessaire\u00a0;<\/li>\n<li>\u00c9vitez les allers-retours inutiles ou les probl\u00e8mes de communication\u00a0;<\/li>\n<li>R\u00e9duisez les distractions et faites-en plus.<\/li>\n<\/ul>\n<p>Votre \u00e9quipe b\u00e9n\u00e9ficiera de nombreux avantages de cette approche. En voici quelques-uns\u00a0:<\/p>\n<ul>\n<li>\u00c9conomisez le temps et l&#039;\u00e9nergie de votre personnel\u00a0;<\/li>\n<li>Plus de tranquillit\u00e9 d&#039;esprit car plus personne ne s&#039;inqui\u00e8te de manquer des t\u00e2ches importantes ;<\/li>\n<li>Les ventes incitatives, crois\u00e9es et autres demandes sont trait\u00e9es rapidement et efficacement et vos invit\u00e9s seront ravis de votre service.<\/li>\n<\/ul>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-39898243' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-39898243' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_634584761426 = function(){ai_insert_viewport_code ('ai-insert-4-39898243');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_634584761426 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_389717511860);\n<\/script>\n<\/p>\n<p><strong>La technologie h\u00f4teli\u00e8re contribue \u00e0 rationaliser les op\u00e9rations de votre h\u00f4tel et la communication entre les d\u00e9partements. En suivant ces conseils, vous pourrez consacrer davantage de vos efforts \u00e0 ce qui est le plus important : rendre vos invit\u00e9s heureux en cr\u00e9ant une exp\u00e9rience de s\u00e9jour m\u00e9morable.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Plus de conseils pour d\u00e9velopper votre entreprise<\/h3>\n<strong>Revfine.com<\/strong> est la plateforme de connaissances leader dans le secteur de l&#039;h\u00f4tellerie et du voyage. Les professionnels utilisent nos connaissances, nos strat\u00e9gies et nos conseils pratiques pour s&#039;inspirer, optimiser leurs revenus, innover dans leurs processus et am\u00e9liorer l&#039;exp\u00e9rience client.<br><br>\n\nD\u00e9couvrez des conseils d&#039;experts sur la gestion, le marketing, revenue management, les op\u00e9rations, les logiciels et la technologie dans notre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hotel-blog\/\">H\u00f4tel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/hospitalite\/\">Hospitalit\u00e9<\/a><\/span>, et <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/fr\/category\/voyager\/\">Voyages et tourisme<\/a><\/span> cat\u00e9gories.<\/div>","protected":false},"excerpt":{"rendered":"<p>Cela ne fait aucun doute : la vente incitative et la vente crois\u00e9e automatis\u00e9es sont d&#039;excellents moyens d&#039;augmenter les revenus accessoires d&#039;un h\u00f4tel et la satisfaction des clients. Cependant, sur le plan op\u00e9rationnel, cela peut \u00eatre un peu difficile. Passer en revue les demandes entrantes, d\u00e9l\u00e9guer des t\u00e2ches et communiquer avec le personnel peut prendre du temps et \u00eatre inefficace sans la bonne approche. Rationaliser les op\u00e9rations de votre h\u00f4tel Avec tout ce qui se passe \u00e0 l&#039;h\u00f4tel,<\/p>","protected":false},"author":1,"featured_media":9110,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[811,754,765],"tags":[170],"class_list":["post-9108","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel-email-marketing","category-hotel-operations-management","category-hotel-upselling","tag-oaky"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>4 Tips For Stress-Free Upselling &amp; Streamlining Your Hotel Operations<\/title>\n<meta name=\"description\" content=\"Automated upselling is perfect to increase a hotel\u2019s revenue. 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