{"id":10797,"date":"2023-06-08T15:00:25","date_gmt":"2023-06-08T13:00:25","guid":{"rendered":"https:\/\/www.revfine.com\/?p=10797"},"modified":"2025-09-17T19:43:35","modified_gmt":"2025-09-17T17:43:35","slug":"upselling-buono-e-cattivo","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/it\/good-and-bad-upselling\/","title":{"rendered":"Il delicato equilibrio tra upselling buono e cattivo (+ corso gratuito)"},"content":{"rendered":"<p><em>Sebbene sia un termine familiare nel settore dell&#039;ospitalit\u00e0, la percezione pi\u00f9 ampia della parola &quot;upselling&quot; potrebbe comportare un miglioramento della reputazione, e per una buona ragione. Come consumatori, siamo bombardati da offerte e accordi che chiaramente non riescono a nascondere il loro sfacciato disprezzo per il consumatore. Non c&#039;\u00e8 niente di pi\u00f9 scoraggiante che vendere un articolo o un servizio che \u00e8 chiaramente solo nell&#039;interesse del venditore.<\/em><\/p>\n<h2>Upselling: una situazione vantaggiosa sia per gli ospiti che per gli albergatori<\/h2>\n<p>La realt\u00e0 \u00e8 che l\u2019upselling \u00e8 e rimarr\u00e0 una preziosa fonte di entrate per gli hotel, che ora pi\u00f9 che mai hanno bisogno di stabilire flussi di reddito affidabili. Fortunatamente per gli hotel di tutto il mondo, l&#039;upselling, se eseguito correttamente, non allontana necessariamente i tuoi ospiti. Piuttosto, pu\u00f2 rappresentare una preziosa situazione vantaggiosa sia per gli ospiti che per gli albergatori.<\/p>\n<h2>Qual \u00e8 la differenza tra upselling buono e cattivo?<\/h2>\n<p>Esistono diversi modi per iniziare con il piede giusto con l&#039;upselling, sia di persona che online. \u00c8 fondamentale conoscere la prospettiva dell&#039;ospite, i dettagli del soggiorno e il linguaggio del corpo.<\/p>\n<h3>Video tutorial esclusivo: Upselling buono e cattivo<\/h3>\n<p>Revfine.com ha avuto accesso esclusivo a un tutorial video completo da parte del rappresentante dello sviluppo vendite (SDR) di Oaky e veterano dell&#039;ospitalit\u00e0 <a href=\"https:\/\/www.linkedin.com\/in\/mallory-w%C3%BCnsch-6a8986134\/\" target=\"_blank\" rel=\"noopener\">Mallory W\u00fcnsch<\/a>, che approfondisce il tema dell&#039;upselling buono\/cattivo sia in situazioni di front desk che digitali.<\/p>\n<div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:60%;\" ><iframe title=\"Lettore video YouTube 1\" src=\"https:\/\/www.youtube.com\/embed\/N2VJHzQwtMc?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div>\n<p>&nbsp;<\/p>\n<h3>I punti chiave della lezione di Mallory includono:<\/h3>\n<ul>\n<li>Un mantra da tenere a mente: <em>&quot;Non si tratta di vendere, ma di fornire un servizio&quot;<\/em><\/li>\n<li>Riconoscere il delicato equilibrio tra offrire assistenza utile e diventare un fastidio<\/li>\n<li>Conoscere il tuo cliente, sia al front desk che tramite software. Informarti sui dettagli specifici del tuo ospite ti aiuter\u00e0 a personalizzare il tuo approccio di upselling<\/li>\n<li>Una dimostrazione di come un linguaggio del corpo scadente, un tono di voce piatto e offerte di componenti aggiuntivi inadeguati possano collettivamente diminuire la ricettivit\u00e0 di un ospite all&#039;upselling<\/li>\n<\/ul>\n<h3>Suggerimenti per l&#039;upselling di Mallory:<\/h3>\n<ul>\n<li>Leggi il linguaggio del corpo dell&#039;ospite. Sono stressati o hanno fretta? In questo caso \u00e8 meglio rimandare l&#039;upselling ad un&#039;altra occasione<\/li>\n<li>Leggi la situazione. Gli albergatori possono permettersi il lusso di avere accesso ad un riepilogo della situazione dell&#039;ospite nei dettagli della prenotazione. Rimarranno durante la settimana o nel fine settimana? Sono soli o con la famiglia? Rimarranno a lungo o solo per una giornata?<\/li>\n<li>Conosci le tue opzioni. Non c&#039;\u00e8 niente di peggio che realizzare un upselling che rendersi conto che il tuo hotel non pu\u00f2 fornirlo. Preparati in anticipo con un elenco dei servizi disponibili o degli aggiornamenti a cui l&#039;ospite pu\u00f2 aderire<\/li>\n<li>Non spingere l&#039;upselling. Il tuo ospite non \u00e8 necessariamente qualcuno che pu\u00f2 prendere decisioni in una frazione di secondo. Quindi, una volta che hai evidenziato il servizio o l&#039;aggiornamento e i suoi vantaggi, concedi all&#039;ospite lo spazio per rifletterci sopra<\/li>\n<li>Essere entusiasta. Bisogna crederci per venderlo! Un sorriso e un po\u2019 di entusiasmo per l\u2019offerta possono fare molto<\/li>\n<li>Mostra compassione. Dimostra che vedi le cose dal punto di vista del tuo ospite. Se hanno dei bambini con loro, puoi commentare i tuoi figli iperattivi, ad esempio, prima di suggerire attivit\u00e0 per bambini o offerte di babysitter per dare ai tuoi ospiti un po&#039; di tempo per rilassarsi<\/li>\n<li>Rafforzare la loro decisione. Dai ai tuoi ospiti la sensazione che la loro scelta di aggiornare o aggiungere un servizio sia stata buona.<\/li>\n<\/ul>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-29676654' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-29676654' data-insertion-no-dbg data-code='PGRpdiBjbGFzcz0nY29kZS1ibG9jayBjb2RlLWJsb2NrLTQgYWktdHJhY2snIGRhdGEtYWk9J1d6UXNJaUlzSWlvcUtpQkNRVTVPUlZJNklFUmxjMnQwYjNBZ0xTQkNZVzV1WlhJZ1UyaHZjblJqYjJSbElESWlMQ0lpTERGZCcgc3R5bGU9J3BhZGRpbmc6IDEwcHggNXB4IDIwcHggNXB4Oyc+Cgo8ZGl2IGNsYXNzPSdhaS1yb3RhdGUgYWktdW5wcm9jZXNzZWQgYWktcm90YXRlLTQtNTg1NzkyMTMnIHN0eWxlPSdwb3NpdGlvbjogcmVsYXRpdmU7Jz4KPGRpdiBjbGFzcz0iYWktcm90YXRlLW9wdGlvbiIgZGF0YS1pbmRleD0iMSIgZGF0YS1uYW1lPSJRUT09IiBkYXRhLWNvZGU9IlBHUnBkaUJqYkdGemN6MG5ZMjlrWlMxaWJHOWpheUJqYjJSbExXSnNiMk5yTFRRd0lHRnBMWFJ5WVdOckp5QmtZWFJoTFdGcFBTZFhlbEYzVEVSQmMwbHBiMmRSYlVaMVltMVdlVWxIVW14ak1uUXdZak5CWjB4VFFrTlJWa0ZuU1RCRloweFRRa2RTTVVwVlNVZFdOR1JJU21oSmFYZHBTV2wzZUZoUlBUMG5JSE4wZVd4bFBTZHRZWEpuYVc0NklEaHdlQ0F3T3lCamJHVmhjam9nWW05MGFEc25QZ284WVNCb2NtVm1QU0pvZEhSd2N6b3ZMMlp5WVc1amIyZHlZWE56Ynk1amIyMHZaVzR2WW5KbFlXdG1ZWE4wTFdsdVkyeDFaR1ZrTFdKNUxXWnlZVzVqYnkxbmNtRnpjMjh2UDNWMGJWOXpiM1Z5WTJVOVVtVjJabWx1WlM1amIyMG1ZVzF3TzNWMGJWOXRaV1JwZFcwOVJYaHdaWEowSlRJd1VHRnlkRzVsY2laaGJYQTdkWFJ0WDJOaGJYQmhhV2R1UFZKbGRtWnBibVV1WTI5dElpQjBZWEpuWlhROUlsOWliR0Z1YXlJZ2NtVnNQU0p1YjI5d1pXNWxjaUlnWTJ4aGMzTTlJa0poYm01bGNpMGpRUzFCWm5SbGNpMVFZWEpoWjNKaGNHZ2lQanhwYldjZ1kyeGhjM005SW1Gc2FXZHVibTl1WlNCemFYcGxMV1oxYkd3Z2QzQXRhVzFoWjJVdE16ZzNNakFpSUhOeVl6MGlhSFIwY0hNNkx5OTNkM2N1Y21WMlptbHVaUzVqYjIwdmQzQXRZMjl1ZEdWdWRDOTFjR3h2WVdSekx6SXdNall2TURZdlFtRnVibVZ5TFVaSFVsUXRRbkpsWVd0bVlYTjBMVVJsYzJ0MGIzQXRkakl1WjJsbUlpQmhiSFE5SWlJZ2QybGtkR2c5SWpFeE1EQWlJR2hsYVdkb2REMGlNakF3SWlBdlBqd3ZZVDQ4TDJScGRqNEtDZz09Ij4KPC9kaXY+CjxkaXYgY2xhc3M9ImFpLXJvdGF0ZS1vcHRpb24iIGRhdGEtaW5kZXg9IjIiIGRhdGEtbmFtZT0iUWc9PSIgZGF0YS1jb2RlPSJDanhrYVhZZ1kyeGhjM005SjJOdlpHVXRZbXh2WTJzZ1kyOWtaUzFpYkc5amF5MDBNU0JoYVMxMGNtRmpheWNnWkdGMFlTMWhhVDBuVjNwUmVFeEVRWE5KYVc5blVXMUdkV0p0Vm5sSlIxSnNZekowTUdJelFXZE1VMEpEVVZaQlowa3dTV2RNVTBKSFVqRktWVWxIVmpSa1NFcG9TV2wzYVVscGQzaFlVVDA5SnlCemRIbHNaVDBuYldGeVoybHVPaUE0Y0hnZ01Ec2dZMnhsWVhJNklHSnZkR2c3Sno0S1BHRWdhSEpsWmowaWFIUjBjSE02THk5bWNtRnVZMjluY21GemMyOHVZMjl0TDJWdUwySnlaV0ZyWm1GemRDMXBibU5zZFdSbFpDMWllUzFtY21GdVkyOHRaM0poYzNOdkx6OTFkRzFmYzI5MWNtTmxQVkpsZG1acGJtVXVZMjl0Sm1GdGNEdDFkRzFmYldWa2FYVnRQVVY0Y0dWeWRDVXlNRkJoY25SdVpYSW1ZVzF3TzNWMGJWOWpZVzF3WVdsbmJqMVNaWFptYVc1bExtTnZiU0lnZEdGeVoyVjBQU0pmWW14aGJtc2lJSEpsYkQwaWJtOXZjR1Z1WlhJaUlHTnNZWE56UFNKQ1lXNXVaWEl0STBJdFFXWjBaWEl0VUdGeVlXZHlZWEJvSWo0OGFXMW5JR05zWVhOelBTSmhiR2xuYm01dmJtVWdjMmw2WlMxbWRXeHNJSGR3TFdsdFlXZGxMVE00TnpJd0lpQnpjbU05SW1oMGRIQnpPaTh2ZDNkM0xuSmxkbVpwYm1VdVkyOXRMM2R3TFdOdmJuUmxiblF2ZFhCc2IyRmtjeTh5TURJMkx6QTJMMEpoYm01bGNpMUdSMUpVTFVKeVpXRnJabUZ6ZEMxRVpYTnJkRzl3TFhZeUxtZHBaaUlnWVd4MFBTSWlJSGRwWkhSb1BTSXhNVEF3SWlCb1pXbG5hSFE5SWpJd01DSWdMejQ4TDJFK0Nnb0tQQzlrYVhZK0NnPT0iPgo8L2Rpdj4KPC9kaXY+CjxzY3JpcHQ+aWYgKHR5cGVvZiBhaV9qc19jb2RlID09ICdib29sZWFuJykge3ZhciBhaV9ibG9ja19kaXYgPSBkb2N1bWVudC5xdWVyeVNlbGVjdG9yICgnLmFpLXJvdGF0ZS00LTU4NTc5MjEzJyk7IGFpX3Byb2Nlc3Nfcm90YXRpb24gKGFpX2Jsb2NrX2Rpdik7IGFpX2Jsb2NrX2Rpdi5jbGFzc0xpc3QucmVtb3ZlICgnYWktcm90YXRlLTQtNTg1NzkyMTMnKTt9Ozwvc2NyaXB0Pgo8L2Rpdj4K' data-block='4'><\/div>\n<script>\n  ai_run_568999109857 = function(){ai_insert_viewport_code ('ai-insert-4-29676654');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_568999109857 (); else document.addEventListener ('DOMContentLoaded', ai_run_568999109857);\n<\/script>\n <div class='ai-viewports ai-viewport-3 ai-insert-5-36419967' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-5-36419967' data-insertion-no-dbg data-code='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' data-block='5'><\/div>\n<script>\n  ai_run_903136638517 = function(){ai_insert_viewport_code ('ai-insert-5-36419967');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_903136638517 (); else document.addEventListener ('DOMContentLoaded', ai_run_903136638517);\n<\/script>\n<\/p>\n<p><strong>Inizia il tuo percorso verso un upselling migliore e ottieni gratuitamente il tuo certificato di Associato Upselling! Scopri diversi modi per iniziare con il piede giusto con l&#039;upselling, sia di persona che online.\u00a0<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Altri suggerimenti per far crescere la tua attivit\u00e0<\/h3>\n<strong>Revfine.com<\/strong> \u00e8 la piattaforma di conoscenza leader per il settore dell&#039;ospitalit\u00e0 e dei viaggi. I professionisti utilizzano le nostre intuizioni, strategie e suggerimenti pratici per trarre ispirazione, ottimizzare i ricavi, innovare i processi e migliorare l&#039;esperienza del cliente.<br><br>\n\nEsplora i consigli degli esperti su gestione, marketing, revenue management, operazioni, software e tecnologia nel nostro dedicato <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/it\/category\/blog-hotel\/\">Hotel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/it\/category\/ospitalita\/\">Ospitalit\u00e0<\/a><\/span>, e <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/it\/category\/viaggiare\/\">Viaggi e turismo<\/a><\/span> categorie.<\/div>","protected":false},"excerpt":{"rendered":"<p>Sebbene sia un termine familiare nel settore dell&#039;ospitalit\u00e0, la percezione pi\u00f9 ampia della parola &quot;upselling&quot; potrebbe utilizzare una migliore reputazione, e per una buona ragione. Come consumatori, siamo bombardati da offerte e accordi che non riescono a nascondere il loro sfacciato disprezzo per il consumatore. Non c&#039;\u00e8 niente di pi\u00f9 scoraggiante che vendere un articolo o un servizio che \u00e8 chiaramente nelle mani del venditore<\/p>","protected":false},"author":1,"featured_media":10798,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[804,765],"tags":[170],"class_list":["post-10797","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guest-communication","category-hotel-upselling","tag-oaky"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Delicate Balance Between Good and Bad Upselling<\/title>\n<meta name=\"description\" content=\"Hospitality veteran Mallory W\u00fcnsch provides Tips on Good vs. Bad Upselling in both front desk and digital situations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revfine.com\/it\/upselling-buono-e-cattivo\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Delicate Balance Between Good and Bad Upselling\" \/>\n<meta property=\"og:description\" content=\"Hospitality veteran Mallory W\u00fcnsch provides Tips on Good vs. Bad Upselling in both front desk and digital situations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.revfine.com\/it\/upselling-buono-e-cattivo\/\" \/>\n<meta property=\"og:site_name\" content=\"Revfine.com\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-08T13:00:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T17:43:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Upselling-tips-by-hospitality-veteran-Mallory-Wunsch.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"516\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Revfine.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Scritto da\" \/>\n\t<meta name=\"twitter:data1\" content=\"Revfine.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/\"},\"author\":{\"name\":\"Revfine.com\",\"@id\":\"https:\\\/\\\/www.revfine.com\\\/pt\\\/#\\\/schema\\\/person\\\/fcc6c6719f5c1d4edb915245e8c53b15\"},\"headline\":\"The Delicate Balance Between Good and Bad Upselling (+ Free Course)\",\"datePublished\":\"2023-06-08T13:00:25+00:00\",\"dateModified\":\"2025-09-17T17:43:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/\"},\"wordCount\":621,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.revfine.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Upselling-tips-by-hospitality-veteran-Mallory-Wunsch.jpg\",\"keywords\":[\"Oaky\"],\"articleSection\":[\"Communication\",\"Upsell\"],\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/\",\"url\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/\",\"name\":\"The Delicate Balance Between Good and Bad Upselling\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.revfine.com\\\/pt\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.revfine.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Upselling-tips-by-hospitality-veteran-Mallory-Wunsch.jpg\",\"datePublished\":\"2023-06-08T13:00:25+00:00\",\"dateModified\":\"2025-09-17T17:43:35+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.revfine.com\\\/pt\\\/#\\\/schema\\\/person\\\/fcc6c6719f5c1d4edb915245e8c53b15\"},\"description\":\"Hospitality veteran Mallory W\u00fcnsch provides Tips on Good vs. Bad Upselling in both front desk and digital situations.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.revfine.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Upselling-tips-by-hospitality-veteran-Mallory-Wunsch.jpg\",\"contentUrl\":\"https:\\\/\\\/www.revfine.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Upselling-tips-by-hospitality-veteran-Mallory-Wunsch.jpg\",\"width\":1000,\"height\":516,\"caption\":\"Upselling tips by hospitality veteran Mallory W\u00fcnsch\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.revfine.com\\\/good-and-bad-upselling\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.revfine.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Delicate Balance Between Good and Bad Upselling (+ Free Course)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.revfine.com\\\/pt\\\/#website\",\"url\":\"https:\\\/\\\/www.revfine.com\\\/pt\\\/\",\"name\":\"Revfine.com\",\"description\":\"Optimising Revenue\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.revfine.com\\\/pt\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.revfine.com\\\/pt\\\/#\\\/schema\\\/person\\\/fcc6c6719f5c1d4edb915245e8c53b15\",\"name\":\"Revfine.com\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f6ecbe411543baaf7f5ece0561a55820273fda663cdcb57bdcdbf8c14a0a962b?s=96&d=identicon&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f6ecbe411543baaf7f5ece0561a55820273fda663cdcb57bdcdbf8c14a0a962b?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f6ecbe411543baaf7f5ece0561a55820273fda663cdcb57bdcdbf8c14a0a962b?s=96&d=identicon&r=g\",\"caption\":\"Revfine.com\"},\"url\":\"https:\\\/\\\/www.revfine.com\\\/it\\\/author\\\/revfine-com\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Il delicato equilibrio tra upselling buono e cattivo","description":"La veterana dell&#039;ospitalit\u00e0 Mallory W\u00fcnsch fornisce consigli sull&#039;upselling buono e cattivo sia in situazioni alla reception che digitali.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.revfine.com\/it\/upselling-buono-e-cattivo\/","og_locale":"it_IT","og_type":"article","og_title":"The Delicate Balance Between Good and Bad Upselling","og_description":"Hospitality veteran Mallory W\u00fcnsch provides Tips on Good vs. Bad Upselling in both front desk and digital situations.","og_url":"https:\/\/www.revfine.com\/it\/upselling-buono-e-cattivo\/","og_site_name":"Revfine.com","article_published_time":"2023-06-08T13:00:25+00:00","article_modified_time":"2025-09-17T17:43:35+00:00","og_image":[{"width":1000,"height":516,"url":"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Upselling-tips-by-hospitality-veteran-Mallory-Wunsch.jpg","type":"image\/jpeg"}],"author":"Revfine.com","twitter_card":"summary_large_image","twitter_misc":{"Scritto da":"Revfine.com","Tempo di lettura stimato":"4 minuti"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.revfine.com\/good-and-bad-upselling\/#article","isPartOf":{"@id":"https:\/\/www.revfine.com\/good-and-bad-upselling\/"},"author":{"name":"Revfine.com","@id":"https:\/\/www.revfine.com\/pt\/#\/schema\/person\/fcc6c6719f5c1d4edb915245e8c53b15"},"headline":"The Delicate Balance Between Good and Bad Upselling (+ Free Course)","datePublished":"2023-06-08T13:00:25+00:00","dateModified":"2025-09-17T17:43:35+00:00","mainEntityOfPage":{"@id":"https:\/\/www.revfine.com\/good-and-bad-upselling\/"},"wordCount":621,"commentCount":0,"image":{"@id":"https:\/\/www.revfine.com\/good-and-bad-upselling\/#primaryimage"},"thumbnailUrl":"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Upselling-tips-by-hospitality-veteran-Mallory-Wunsch.jpg","keywords":["Oaky"],"articleSection":["Communication","Upsell"],"inLanguage":"it-IT","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.revfine.com\/good-and-bad-upselling\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.revfine.com\/good-and-bad-upselling\/","url":"https:\/\/www.revfine.com\/good-and-bad-upselling\/","name":"Il delicato equilibrio tra upselling buono e cattivo","isPartOf":{"@id":"https:\/\/www.revfine.com\/pt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.revfine.com\/good-and-bad-upselling\/#primaryimage"},"image":{"@id":"https:\/\/www.revfine.com\/good-and-bad-upselling\/#primaryimage"},"thumbnailUrl":"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Upselling-tips-by-hospitality-veteran-Mallory-Wunsch.jpg","datePublished":"2023-06-08T13:00:25+00:00","dateModified":"2025-09-17T17:43:35+00:00","author":{"@id":"https:\/\/www.revfine.com\/pt\/#\/schema\/person\/fcc6c6719f5c1d4edb915245e8c53b15"},"description":"La veterana dell&#039;ospitalit\u00e0 Mallory W\u00fcnsch fornisce consigli sull&#039;upselling buono e cattivo sia in situazioni alla reception che digitali.","breadcrumb":{"@id":"https:\/\/www.revfine.com\/good-and-bad-upselling\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.revfine.com\/good-and-bad-upselling\/"]}]},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/www.revfine.com\/good-and-bad-upselling\/#primaryimage","url":"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Upselling-tips-by-hospitality-veteran-Mallory-Wunsch.jpg","contentUrl":"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Upselling-tips-by-hospitality-veteran-Mallory-Wunsch.jpg","width":1000,"height":516,"caption":"Upselling tips by hospitality veteran Mallory W\u00fcnsch"},{"@type":"BreadcrumbList","@id":"https:\/\/www.revfine.com\/good-and-bad-upselling\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.revfine.com\/"},{"@type":"ListItem","position":2,"name":"The Delicate Balance Between Good and Bad Upselling (+ Free Course)"}]},{"@type":"WebSite","@id":"https:\/\/www.revfine.com\/pt\/#website","url":"https:\/\/www.revfine.com\/pt\/","name":"Revfine.com","description":"Ottimizzazione dei ricavi","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.revfine.com\/pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":"Person","@id":"https:\/\/www.revfine.com\/pt\/#\/schema\/person\/fcc6c6719f5c1d4edb915245e8c53b15","name":"Revfine.com","image":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/secure.gravatar.com\/avatar\/f6ecbe411543baaf7f5ece0561a55820273fda663cdcb57bdcdbf8c14a0a962b?s=96&d=identicon&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f6ecbe411543baaf7f5ece0561a55820273fda663cdcb57bdcdbf8c14a0a962b?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f6ecbe411543baaf7f5ece0561a55820273fda663cdcb57bdcdbf8c14a0a962b?s=96&d=identicon&r=g","caption":"Revfine.com"},"url":"https:\/\/www.revfine.com\/it\/author\/revfine-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/posts\/10797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/comments?post=10797"}],"version-history":[{"count":2,"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/posts\/10797\/revisions"}],"predecessor-version":[{"id":35855,"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/posts\/10797\/revisions\/35855"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/media\/10798"}],"wp:attachment":[{"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/media?parent=10797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/categories?post=10797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.revfine.com\/it\/wp-json\/wp\/v2\/tags?post=10797"}],"curies":[{"name":"parola chiave","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}