{"id":3463,"date":"2023-05-14T12:00:28","date_gmt":"2023-05-14T10:00:28","guid":{"rendered":"https:\/\/revfine.com\/?p=3463"},"modified":"2025-09-17T19:51:44","modified_gmt":"2025-09-17T17:51:44","slug":"reception-vs-upselling-prima-del-soggiorno","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/it\/front-desk-vs-pre-stay-upselling\/","title":{"rendered":"Il front-desk e l&#039;upselling pre-stay possono coesistere?"},"content":{"rendered":"<p><em>Gli hotel possono applicare l&#039;upselling in quattro momenti principali del viaggio dell&#039;ospite: quando l&#039;ospite prenota, prima del soggiorno, durante il check-in e durante il soggiorno dell&#039;ospite. Offrire extra tramite il motore di prenotazione del sito web dell&#039;hotel \u00e8 un approccio con cui molti albergatori si sentono a proprio agio, anche se rallenta il processo di prenotazione e abbassa i tassi di conversione. Invece, concentriamoci su come funziona l&#039;upselling pre-soggiorno e sul perch\u00e9 dovrebbe essere applicato sistematicamente per aumentare le entrate.<\/em><\/p>\n<h2>La reception e l&#039;upselling pre-soggiorno vanno di pari passo<\/h2>\n<p>Una domanda frequente, ad esempio, \u00e8 se l\u2019upselling prima dell\u2019arrivo e l\u2019upselling alla reception possano coesistere senza rendere pi\u00f9 difficile per gli addetti alla reception concludere buoni affari.<\/p>\n<p>Per trovare la risposta, immagina la seguente situazione che gli albergatori conoscono molto bene: un affollato hotel cittadino il venerd\u00ec alle 14:00. Gli ospiti stanno arrivando, alla reception si \u00e8 formata una lunga coda e il team \u00e8 sopraffatto. Gli addetti alla reception saranno in grado di vendere camere e servizi in pi\u00f9 o dovranno affrettarsi a fare il check-in velocemente, lasciando i soldi sul tavolo? Ed \u00e8 davvero il check-in <a href=\"https:\/\/hubs.ly\/H0lcp6S0?utm_source=Revfine.com&amp;utm_medium=Expert%20Partner&amp;utm_campaign=Revfine.com\" target=\"_blank\" rel=\"noopener noreferrer\">il momento migliore per effettuare upselling<\/a>?<\/p>\n<p>\u00c8 anche importante notare che non tutto il personale del front office ha lo stesso livello di competenza e desiderio di vendere camere d&#039;albergo e servizi accessori. Ci\u00f2 significa che alcuni dipendenti faranno meglio di altri e il livello dei ricavi di upselling dipende fortemente da chi \u00e8 in servizio.<\/p>\n<p>L&#039;upselling pre-stay \u00e8 una soluzione ad entrambi i problemi poich\u00e9 pu\u00f2 aiutare il team della reception e garantire risultati migliori dall&#039;upselling.<\/p>\n<h2>I vantaggi di automatizzare il processo di upselling pre-soggiorno<\/h2>\n<p>Oggi puoi fare affidamento sulla prossima generazione di soluzioni di upselling che utilizzano la tecnologia per personalizzare e automatizzare la vendita di servizi ausiliari e aggiornamenti. Ci\u00f2 democratizza le tue vendite sulle prenotazioni esistenti e genera maggiori entrate indipendentemente dalle competenze del tuo team e da quanto sia impegnato.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-30834531' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-30834531' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_866459532301 = function(){ai_insert_viewport_code ('ai-insert-7-30834531');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_866459532301 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_977132207382);\n<\/script>\n<\/p>\n<p>Nonostante questa tecnologia aiuti a raggiungere pi\u00f9 ospiti e a rendere pi\u00f9 agevoli le operazioni della reception, molti hotel sono preoccupati prima dell\u2019arrivo <a href=\"https:\/\/www.revfine.com\/it\/hotel-in-crescita\/\">upselling<\/a> limiteranno le opportunit\u00e0 che hanno di presentare gli ospiti alla reception. Soprattutto per il personale che riceve una commissione, questa \u00e8 una preoccupazione legittima. Tuttavia, una volta che il team impara a utilizzare un file <a href=\"https:\/\/www.revfine.com\/it\/hotel-in-crescita\/\">upselling<\/a> dati degli ospiti del programma per effettuare vendite aggiuntive, queste preoccupazioni possono solitamente essere dissipate.<\/p>\n<h2>Esempio del processo di upselling pre-soggiorno<\/h2>\n<p>Facciamo un esempio: un ospite che ha prenotato una camera di categoria entry paga l&#039;upgrade a una camera superior ma difficilmente effettuer\u00e0 un ulteriore upselling in una camera deluxe o in una suite. Invece, questo ospite potrebbe optare per una bottiglia di vino in camera all&#039;arrivo o optare per un&#039;altra offerta se arriva prima dell&#039;arrivo.<\/p>\n<p>Cosa ne pensi: la missione di upselling dell&#039;hotel \u00e8 ormai compiuta? Non ancora! Ora gli addetti alla reception possono eseguire l&#039;upsell e il cross-sell di pi\u00f9 a questo ospite. Ad esempio, possono offrire una camera superior con una vista pi\u00f9 bella o, poich\u00e9 l&#039;ospite sembra apprezzare il vino, un abbinamento di vini con la cena o una carta delle bevande per il soggiorno potrebbero essere una buona soluzione.<\/p>\n<p>Sono disponibili app di upsell che semplificano il processo, come Oaky. L&#039;App ti invier\u00e0 un report giornaliero prima dell&#039;arrivo alle 23:00. Mostra il personale della reception che ha optato per un upsell e ci\u00f2 a cui \u00e8 interessato. Ora gli addetti alla reception possono proporre servizi correlati in base a ci\u00f2 che sanno sui desideri e sulle esigenze dell&#039;ospite.<\/p>\n<div class=\"fusion-text fusion-text-1 fusion-no-medium-visibility fusion-no-large-visibility\"><\/p>\n<p><span style=\"font-size: 12pt;\"><b style=\"font-size: 12pt;\">Per visualizzare la tabella qui sotto sul cellulare, gira il tuo cellulare <\/b><b>di lato<\/b><b style=\"font-size: 12pt;\"> per la vista del paesaggio.<\/b><\/span><\/p>\n<p>\n<\/div>\n<table border=\"1px\">\n<tbody>\n<tr>\n<td style=\"background-color: #d4a763; border-color: #d4a763; width: 651px;\" colspan=\"4\" width=\"651\">\n<p style=\"text-align: center;\"><span style=\"font-size: 13pt;\"><strong>Rapporto pre-arrivo<\/strong><\/span><br \/>\n<strong>01-01-2020<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr style=\"background-color: #f2efef; border-color: #f2efef;\">\n<td width=\"134\"><strong>Ospite<\/strong><\/td>\n<td width=\"178\"><strong>Numero di prenotazione<\/strong><\/td>\n<td width=\"160\"><strong>E-mail<\/strong><\/td>\n<td width=\"179\"><strong>Affare<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><span style=\"color: #d4a763;\"><strong>Il veloce Gonzalez<\/strong><\/span><\/td>\n<td width=\"178\">X1900EF132<\/td>\n<td width=\"160\">spegon@guest.booking.com<\/td>\n<td width=\"179\">Pacchetto Romantico: sorprendi il tuo partner!<\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><strong><span style=\"color: #d4a763;\">Bugs Bunny<\/span><\/strong><\/td>\n<td width=\"178\">Y1811AG032<\/td>\n<td width=\"160\">bugbun@guest.booking.com<\/td>\n<td width=\"179\">Bottiglia di Prosecco in camera<\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><span style=\"color: #d4a763;\"><strong>Daffy Duck<\/strong><\/span><\/td>\n<td width=\"178\">X2109AB222<\/td>\n<td width=\"160\">dafduk@guest.booking.com<\/td>\n<td width=\"179\">Pizza gratis per salvare il pianeta<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Una preoccupazione comune tra il personale alberghiero \u00e8 quella di perdere le commissioni di upselling una volta iniziato a utilizzare un programma di pre-upselling. Per esperienza, una strategia efficace per affrontare questo problema \u00e8 che la direzione offra incentivi basati sulle prestazioni del programma di upselling. Questo incoraggia il personale a gestire rapidamente le richieste in arrivo, a gestire meglio il proprio inventario e a sfruttare appieno le funzionalit\u00e0 dello strumento.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-30773672' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-30773672' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_211463970546 = function(){ai_insert_viewport_code ('ai-insert-4-30773672');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_211463970546 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_470169367174);\n<\/script>\n<\/p>\n<p><strong>In conclusione, il front desk e l\u2019upselling pre-soggiorno possono coesistere. L&#039;upselling prima del soggiorno deve essere un lavoro di squadra, proprio come ogni altra nuova politica o programma implementato da un hotel. In questo modo, tutto il personale si assumer\u00e0 la responsabilit\u00e0 delle nuove richieste di upsell e fornir\u00e0 preziosi suggerimenti quando verranno presentate nuove offerte da sperimentare.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Altri suggerimenti per far crescere la tua attivit\u00e0<\/h3>\n<strong>Revfine.com<\/strong> \u00e8 la piattaforma di conoscenza leader per il settore dell&#039;ospitalit\u00e0 e dei viaggi. I professionisti utilizzano le nostre intuizioni, strategie e suggerimenti pratici per trarre ispirazione, ottimizzare i ricavi, innovare i processi e migliorare l&#039;esperienza del cliente.<br><br>\n\nEsplora i consigli degli esperti su gestione, marketing, revenue management, operazioni, software e tecnologia nel nostro dedicato <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/it\/category\/blog-hotel\/\">Hotel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/it\/category\/ospitalita\/\">Ospitalit\u00e0<\/a><\/span>, e <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/it\/category\/viaggiare\/\">Viaggi e turismo<\/a><\/span> categorie.<\/div>","protected":false},"excerpt":{"rendered":"<p>Gli hotel possono applicare l&#039;upselling in quattro momenti principali del viaggio dell&#039;ospite: quando l&#039;ospite prenota, prima del soggiorno, durante il check-in e durante il soggiorno dell&#039;ospite. Offrire extra tramite il motore di prenotazione del sito web dell&#039;hotel \u00e8 un approccio con cui molti albergatori sono a proprio agio, anche se rallenta il processo di prenotazione e abbassa i tassi di conversione. Invece, concentriamoci su come mantenere l&#039;upselling prima del soggiorno<\/p>","protected":false},"author":1,"featured_media":3468,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[752,765],"tags":[170],"class_list":["post-3463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-front-office","category-hotel-upselling","tag-oaky"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Can Front-Desk and Pre-Stay Upselling Coexist?<\/title>\n<meta name=\"description\" content=\"Hotels can apply upselling at four main moments in the guest journey: when the guest books, pre-stay, during check-in and during the guest\u2019s stay.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revfine.com\/it\/reception-vs-upselling-prima-del-soggiorno\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can Front-Desk and Pre-Stay Upselling Coexist?\" \/>\n<meta property=\"og:description\" content=\"Hotels can apply upselling at four main moments in the guest journey: when the guest books, pre-stay, during check-in and during the guest\u2019s stay.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.revfine.com\/it\/reception-vs-upselling-prima-del-soggiorno\/\" \/>\n<meta property=\"og:site_name\" content=\"Revfine.com\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-14T10:00:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T17:51:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/front-desk-vs-pre-stay-upselling.jpg\" \/>\n\t<meta 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