{"id":18386,"date":"2023-07-04T20:00:30","date_gmt":"2023-07-04T18:00:30","guid":{"rendered":"https:\/\/www.revfine.com\/?p=18386"},"modified":"2025-09-17T20:34:37","modified_gmt":"2025-09-17T18:34:37","slug":"maneiras-de-melhorar-a-experiencia-do-hospede-do-hotel","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/pt\/ways-to-improve-the-hotel-guest-experience\/","title":{"rendered":"9 maneiras eficazes de melhorar a experi\u00eancia do h\u00f3spede"},"content":{"rendered":"<p><em>A experi\u00eancia do h\u00f3spede \u00e9 tudo. \u00c9 o que garante que o seu hotel ser\u00e1 lembrado e uma grande parte do retorno do h\u00f3spede para se hospedar com voc\u00ea. Voc\u00ea n\u00e3o precisa mover montanhas ou mesmo liberar um grande or\u00e7amento. A boa not\u00edcia \u00e9 que existem algumas maneiras realmente eficazes de melhorar a experi\u00eancia que seus h\u00f3spedes t\u00eam com seu hotel. Tudo o que precisa ser feito \u00e9 construir e fazer pequenos ajustes na oferta que voc\u00ea j\u00e1 possui \u2013 as pequenas e inteligentes mudan\u00e7as podem ajudar muito.<\/em><\/p>\n<h2>Por que a experi\u00eancia do h\u00f3spede \u00e9 t\u00e3o importante?<\/h2>\n<p>A experi\u00eancia que um h\u00f3spede tem \u00e9 extremamente importante. \u00c9 a principal raz\u00e3o pela qual um convidado se tornar\u00e1 um convidado recorrente ou n\u00e3o. Uma experi\u00eancia come\u00e7a no primeiro contato que um h\u00f3spede tem com seu hotel. Muitos pensam que \u00e9 apenas a visita ao hotel que precisa ser de alto n\u00edvel (o que de fato acontece), mas o mesmo acontece com outras \u00e1reas da jornada do cliente.<\/p>\n<p>A experi\u00eancia dos h\u00f3spedes pode ser dividida em tr\u00eas grupos simples: antes, durante e p\u00f3s-estadia. Antes, ou pr\u00e9-chegada, \u00e9 tudo o que voc\u00ea pode fazer antes do check-in do h\u00f3spede. Durante o segundo grupo \u00e9 o que voc\u00ea pode fazer enquanto o h\u00f3spede estiver hospedado com voc\u00ea. Ap\u00f3s a estadia, o grupo final consiste nas etapas que voc\u00ea pode seguir depois que o h\u00f3spede for embora (e como fazer com que ele volte novamente).<\/p>\n<h2>Antes: influenciando a experi\u00eancia antes da chegada<\/h2>\n<h3>1. Contato antes da chegada<\/h3>\n<p>Nesta era moderna, os h\u00f3spedes t\u00eam muitas maneiras de entrar em contato com o seu hotel. Eles podem fazer perguntas por meio de suas redes sociais pages, entrar em contato com voc\u00ea por meio de seu site, interagir com seu chat ao vivo ou chatbot, enviar um e-mail ou o mais tradicional est\u00e1 simplesmente ligando para voc\u00ea.<\/p>\n<p>A melhor forma de melhorar o primeiro ponto de contato \u00e9 a pontualidade e a consist\u00eancia. Cada canal precisa ser monitorado para garantir uma \u00f3tima experi\u00eancia ao h\u00f3spede. As respostas devem ser oportunas e o tom de voz deve ser \u00fatil e consistente em todos os canais.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-98824086' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-98824086' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_532554142725 = function(){ai_insert_viewport_code ('ai-insert-7-98824086');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_532554142725 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_741334904906);\n<\/script>\n<\/p>\n<h3>2. \u00d3tima funcionalidade do site<\/h3>\n<p>O processo de reserva deve ser simples para garantir uma \u00f3tima experi\u00eancia ao h\u00f3spede. Isso significa que seu site deve ser claro, moderno, r\u00e1pido de carregar e f\u00e1cil de usar. Tamb\u00e9m deve estar livre de problemas ao us\u00e1-lo em um celular. Em 2021, o crescimento do com\u00e9rcio eletr\u00f4nico como categoria digital foi impulsionado em grande parte pelos dispositivos m\u00f3veis. Na verdade, o eMarketer <a href=\"https:\/\/www.statista.com\/chart\/13139\/estimated-worldwide-mobile-e-commerce-sales\/\" target=\"_blank\" rel=\"noopener\">estimativas<\/a> que em 2021, os dispositivos m\u00f3veis representavam cerca de <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2021\/06\/25\/behind-the-growth-of-mobile-commerce\/?sh=a15c0a8353b6\" target=\"_blank\" rel=\"noopener\">73% de todas as vendas de com\u00e9rcio eletr\u00f4nico<\/a>.<\/p>\n<p>O processo de reserva online precisa ser f\u00e1cil e agrad\u00e1vel para seus h\u00f3spedes \u2013 tanto os sites para desktop quanto para dispositivos m\u00f3veis precisam funcionar perfeitamente.<\/p>\n<h3>3. Uma experi\u00eancia online personalizada<\/h3>\n<p>As experi\u00eancias dos h\u00f3spedes s\u00e3o grandiosas quando s\u00e3o pessoais. \u00c9 uma coisa pequena que a recepcionista pode providenciar em pouco tempo ou acomodar o check-in antecipado. \u00c9 o toque pessoal que significa mais.<\/p>\n<p>Personaliza\u00e7\u00e3o significa que voc\u00ea pode adaptar seu site \u00e0s necessidades do h\u00f3spede para garantir uma experi\u00eancia fant\u00e1stica. O melhor da era moderna \u00e9 que toques pessoais podem ser adicionados antes mesmo do h\u00f3spede fazer check-in. Agora voc\u00ea pode tornar seu site t\u00e3o \u00fanico e personalizado quanto desejar. Um site personalizado pode representar melhor a imagem da sua marca e permitir que voc\u00ea obtenha uma vantagem competitiva sobre seus concorrentes.<\/p>\n<h3>4. Ajude seus convidados a planejar sua viagem<\/h3>\n<p>Antes da chegada, seus convidados planejar\u00e3o sua viagem e pesquisar\u00e3o o que podem fazer ou ver em sua cidade. Seja proativo e envie-lhes por e-mail guias locais, blogs com joias escondidas ou outras op\u00e7\u00f5es de passeios tur\u00edsticos. Compartilhar dicas privilegiadas \u00e9 um excelente come\u00e7o para um relacionamento de sucesso com os h\u00f3spedes.<\/p>\n<p>Enviar informa\u00e7\u00f5es antes de sua chegada tamb\u00e9m os fornece informa\u00e7\u00f5es \u00fateis sobre a cidade e inclui informa\u00e7\u00f5es sobre seu hotel. Incluir a hist\u00f3ria do seu hotel page \u00e9 uma maneira divertida de trazer cultura e eleg\u00e2ncia \u00e0 sua oferta. Voc\u00ea tamb\u00e9m pode incluir servi\u00e7os extras que seu hotel pode ajudar a organizar. Se o seu hotel possui spa ou academia, este \u00e9 um \u00f3timo lugar e momento para mencionar isso.<\/p>\n<h2>Durante: Garantindo a melhor estadia<\/h2>\n<h3>5. Surpreenda e encante os convidados<\/h3>\n<p>N\u00e3o h\u00e1 nada melhor do que experimentar algo m\u00e1gico que voc\u00ea n\u00e3o esperava. Crie uma experi\u00eancia m\u00e1gica para todos os seus convidados. N\u00e3o se trata necessariamente de grandes gestos aqui. Pequenos gestos podem significar muito para um h\u00f3spede que tem uma experi\u00eancia ador\u00e1vel.<\/p>\n<p>Procure oportunidades nas quais voc\u00ea possa encantar seus clientes. Este pode ser um passo espont\u00e2neo na opera\u00e7\u00e3o do seu hotel. Se voc\u00ea tiver or\u00e7amento para isso, coloque pequenos chocolates na fronha de cada convidado. Talvez at\u00e9 apoie um artes\u00e3o de chocolate local na \u00e1rea para isso. Deixe um bilhete ao lado do chocolate contando a hist\u00f3ria do artes\u00e3o local e inclua uma excurs\u00e3o para visitar esse empreendedor local no guia de viagem que voc\u00ea enviou antes do check-in. .<\/p>\n<p>Pe\u00e7a ao seu confeiteiro que escreva uma mensagem especial no bolo do convidado se souber que algu\u00e9m est\u00e1 comemorando seu anivers\u00e1rio. N\u00e3o permita que nenhuma ideia seja desperdi\u00e7ada, e nenhuma ideia \u00e9 pequena demais para ser especial e pode levar a uma experi\u00eancia mais memor\u00e1vel para o h\u00f3spede.<\/p>\n<h3>6. Foco no atendimento ao cliente e treinamento da equipe<\/h3>\n<p>\u00c9 importante que toda a sua equipe esteja bem treinada para garantir uma \u00f3tima experi\u00eancia ao cliente. Cada membro da equipe precisa estar no mesmo page para que haja consist\u00eancia na experi\u00eancia do h\u00f3spede.<\/p>\n<p>Infelizmente, a experi\u00eancia do h\u00f3spede pode ser prejudicada em segundos. Basta um pequeno deslize ou falha de comunica\u00e7\u00e3o que pode deixar um gosto amargo na boca do h\u00f3spede. Claro, isso nem sempre \u00e9 o caso. Os h\u00f3spedes perdoam e podem supervisionar algumas coisas. A melhor aposta \u00e9 treinar continuamente sua equipe e ter a ger\u00eancia local para intervir quando algo der errado. Um excelente atendimento ao cliente \u00e9 crucial para uma experi\u00eancia feliz do h\u00f3spede<\/p>\n<h3>7. Recompense convidados repetidos<\/h3>\n<p>Se voc\u00ea tem convidados fi\u00e9is e que se tornaram f\u00e3s da marca, voc\u00ea deve recompensar isso. Voc\u00ea pode oferecer taxas\/tarifas com desconto para h\u00f3spedes que reservarem com voc\u00ea v\u00e1rias vezes ao ano. Seu hotel pode incluir benef\u00edcios adicionais para h\u00f3spedes recorrentes. Estas podem consistir numa massagem gratuita sempre que fizerem uma reserva consigo, acesso antecipado ao gin\u00e1sio, servi\u00e7o de quartos mais frequente ou permitir-lhes participar, gratuitamente, num passeio de um dia que o hotel organizou para os seus h\u00f3spedes.<\/p>\n<p>Eles tamb\u00e9m n\u00e3o precisam ser grandes gestos. Um ramo de flores no quarto ou uma garrafa de vinho para eles desfrutarem na primeira noite com voc\u00ea d\u00e3o um toque especial.<\/p>\n<h2>Depois: tornando-o memor\u00e1vel e recebendo convidados que retornam<\/h2>\n<h3>8. Colete avalia\u00e7\u00f5es e responda aos coment\u00e1rios<\/h3>\n<p>Implementar e incorporar ideias inteligentes para melhorar a experi\u00eancia do h\u00f3spede \u00e9 uma coisa. Ouvir seus convidados quando eles lhe d\u00e3o feedback cr\u00edtico \u00e9 outra. Ambos s\u00e3o igualmente importantes.<\/p>\n<p>A melhor maneira de melhorar a experi\u00eancia de um h\u00f3spede \u00e9 saber o que melhorar. Isto pode ser feito na forma de uma folha que eles preenchem no hotel, um e-mail que voc\u00ea envia a eles quando saem ou um coment\u00e1rio deixado em uma plataforma como o &#039;Google Reviews&#039;. Aproveite qualquer avalia\u00e7\u00e3o ou feedback deixado com voc\u00ea e veja isso como uma oportunidade para fazer melhor.<\/p>\n<p>\u00c9 importante ser proativo e responder ao feedback. Ao pedir aos h\u00f3spedes que deixem coment\u00e1rios, voc\u00ea mostra a eles que os pensamentos e opini\u00f5es deles s\u00e3o importantes para voc\u00ea. Ao saber o que eles realmente pensam, voc\u00ea poder\u00e1 saber exatamente quais \u00e1reas de sua oferta voc\u00ea precisa melhorar. N\u00e3o ajuda se um convidado apontar algo que n\u00e3o gostou. Eles voltam para visitar em alguns meses e veem que nada foi consertado\/alterado.<\/p>\n<h3>9. Envie um e-mail de agradecimento<\/h3>\n<p>Voc\u00ea pode compartilhar um lindo toque final com seus convidados enviando-lhes um e-mail &#039;Obrigado por ficar conosco&#039;. N\u00e3o h\u00e1 nada melhor do que sair de um hotel e receber um bilhete dizendo que gostou de t\u00ea-lo como h\u00f3spede e que espera v\u00ea-lo novamente no futuro.<\/p>\n<p>\u00c9 f\u00e1cil de configurar, bem pensado em sua abordagem, descomplicado na configura\u00e7\u00e3o e trar\u00e1 muitos benef\u00edcios. Este e-mail tamb\u00e9m pode incluir as pr\u00f3ximas promo\u00e7\u00f5es que voc\u00ea oferecer\u00e1 e permitir que o h\u00f3spede imagine sua pr\u00f3xima viagem com seu hotel. Isso planta uma semente ador\u00e1vel em suas mentes para reservar com voc\u00ea novamente na pr\u00f3xima vez.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-55459243' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-55459243' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_980301245796 = function(){ai_insert_viewport_code ('ai-insert-4-55459243');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_980301245796 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_871926396636);\n<\/script>\n<\/p>\n<p><strong>Em suma, criar uma experi\u00eancia especial para o h\u00f3spede \u00e9 o objetivo. A maneira como voc\u00ea far\u00e1 isso depender\u00e1 do tamanho da equipe, do or\u00e7amento, da flexibilidade e das ofertas. Recomendamos que voc\u00ea reserve um tempo para debater algumas ideias com sua equipe e ficar\u00edamos muito felizes se voc\u00ea usasse algumas das nossas para melhorar a experi\u00eancia de seus h\u00f3spedes.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Mais dicas para expandir seus neg\u00f3cios<\/h3>\n<strong>Revfine.com<\/strong> \u00e9 a plataforma de conhecimento l\u00edder para a ind\u00fastria de hospitalidade e viagens. Profissionais usam nossos insights, estrat\u00e9gias e dicas pr\u00e1ticas para se inspirar, otimizar receita, inovar processos e melhorar a experi\u00eancia do cliente.<br><br>\n\nExplore conselhos de especialistas sobre gest\u00e3o, marketing, revenue management, opera\u00e7\u00f5es, software e tecnologia em nosso dedicado <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/\">Hotel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/hospitalidade\/\">Hospitalidade<\/a><\/span>, e <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/viajar-por\/\">Viagem de Turismo<\/a><\/span> categorias.<\/div>","protected":false},"excerpt":{"rendered":"<p>A experi\u00eancia do h\u00f3spede \u00e9 tudo. \u00c9 o que garante que seu hotel ser\u00e1 lembrado e uma grande parte de se um h\u00f3spede retornar\u00e1 para ficar com voc\u00ea novamente. Voc\u00ea n\u00e3o precisa mover montanhas ou mesmo liberar um grande or\u00e7amento. A boa not\u00edcia \u00e9 que existem algumas maneiras realmente eficazes de melhorar a experi\u00eancia que seus h\u00f3spedes t\u00eam<\/p>","protected":false},"author":1,"featured_media":18387,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[804,811,754,201],"tags":[668],"class_list":["post-18386","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guest-communication","category-hotel-email-marketing","category-hotel-operations-management","category-travel-marketing","tag-hotelchamp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>9 Effective Ways to Improve the Hotel Guest Experience<\/title>\n<meta name=\"description\" content=\"This article will explore 9 ways to improve the hotel guest experience. 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