{"id":22704,"date":"2023-08-11T09:00:16","date_gmt":"2023-08-11T07:00:16","guid":{"rendered":"https:\/\/www.revfine.com\/?p=22704"},"modified":"2025-09-17T20:32:22","modified_gmt":"2025-09-17T18:32:22","slug":"experiencia-digital-personalizada-para-o-hospede","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/pt\/personalized-digital-guest-experience\/","title":{"rendered":"6 maneiras pelas quais os hoteleiros podem oferecer uma experi\u00eancia digital personalizada ao h\u00f3spede"},"content":{"rendered":"<p><em>Os viajantes que desejam reservar suas f\u00e9rias passam in\u00fameras horas pesquisando locais, m\u00e9todos de transporte, itiner\u00e1rios e op\u00e7\u00f5es de acomoda\u00e7\u00e3o. Especialmente ao reservar um hotel, eles se deparam com uma grande variedade de op\u00e7\u00f5es \u2013 e escolher\u00e3o aquela com a qual se identificam melhor.<\/em><\/p>\n<p><em>Voc\u00ea precisa se diferenciar da multid\u00e3o e garantir que \u00e9 a melhor escolha para seu p\u00fablico-alvo. E para que eles escolham voc\u00ea, voc\u00ea precisa mostrar que pode atender \u00e0s necessidades deles enquanto pesquisa \u2013 voc\u00ea precisa chamar a aten\u00e7\u00e3o deles online.<\/em><\/p>\n<p><em>Neste artigo, voc\u00ea aprender\u00e1 por que deve fornecer uma experi\u00eancia digital personalizada ao h\u00f3spede e quais s\u00e3o algumas maneiras f\u00e1ceis de come\u00e7ar imediatamente.<\/em><\/p>\n<h2>Por que voc\u00ea deve fornecer uma experi\u00eancia digital personalizada aos h\u00f3spedes?<\/h2>\n<p>Oferecer uma experi\u00eancia personalizada aos h\u00f3spedes no mundo digital beneficia hot\u00e9is e h\u00f3spedes. O de hoje<a href=\"https:\/\/get.hotefy.com\/guest-expectations-in-a-hotel-how-to-meet-them\/\" target=\"_blank\" rel=\"noopener\">ravelers esperam uma experi\u00eancia personalizada<\/a>, e os hot\u00e9is que n\u00e3o o fornecerem podem perder h\u00f3spedes em potencial. Personalizar a experi\u00eancia online \u00e9 essencial para atender \u00e0s expectativas dos h\u00f3spedes e prestar-lhes o servi\u00e7o desejado.<\/p>\n<p>Com uma experi\u00eancia digital personalizada, os h\u00f3spedes recebem de forma r\u00e1pida e f\u00e1cil informa\u00e7\u00f5es relevantes para seus interesses e necessidades. Como resultado, voc\u00ea pode come\u00e7ar seu relacionamento com o p\u00e9 direito. Com este aumento inicial de satisfa\u00e7\u00e3o, \u00e9 mais prov\u00e1vel que os h\u00f3spedes regressem ao seu hotel no futuro. Al\u00e9m disso, eles tamb\u00e9m s\u00e3o <a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2020\/02\/18\/50-stats-showing-the-power-of-personalization\/\" target=\"_blank\" rel=\"noopener\">provavelmente gastar\u00e1 mais<\/a>.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-36814013' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-36814013' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_602379819402 = function(){ai_insert_viewport_code ('ai-insert-7-36814013');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_602379819402 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_756950947449);\n<\/script>\n<\/p>\n<p>Os hot\u00e9is podem vender comodidades e servi\u00e7os adicionais, oferecendo aos h\u00f3spedes ofertas e promo\u00e7\u00f5es personalizadas, levando a um aumento nas receitas.<\/p>\n<h2>Primeiros passos: use dados para conhecer seus convidados<\/h2>\n<p>\u00c9 f\u00e1cil reunir o primeiro conjunto de informa\u00e7\u00f5es sobre seus convidados. Sempre que algu\u00e9m fizer uma reserva, informa\u00e7\u00f5es como datas de estadia e tamanho da festa aparecer\u00e3o no seu PMS. Voc\u00ea pode verificar informa\u00e7\u00f5es como hor\u00e1rios de check-in e check-out, prefer\u00eancias de quarto e h\u00e1bitos de consumo para criar ofertas que atendam \u00e0s necessidades e h\u00e1bitos do seu p\u00fablico-alvo.<\/p>\n<p>No entanto, voc\u00ea precisa <a href=\"https:\/\/oaky.com\/en\/blog\/personalisation-in-hospitality-industry\" target=\"_blank\" rel=\"noopener\">cavar mais fundo<\/a> do que isso. Considere coletar dados de <a href=\"https:\/\/www.hotelinking.com\/en\/technology\/methods-capture-guest-data\/\" target=\"_blank\" rel=\"noopener\">V\u00e1rias fontes<\/a>, como suas plataformas de m\u00eddia social. Analise suas an\u00e1lises e veja quem interage com voc\u00ea, curtindo suas postagens, comentando ou at\u00e9 mesmo seguindo voc\u00ea. Outro \u00f3timo uso da an\u00e1lise \u00e9 observar o tipo de tr\u00e1fego que chega ao seu site.<\/p>\n<p>N\u00e3o tenha medo de enviar uma pesquisa \u2013 online, por e-mail ou pessoalmente. Preste aten\u00e7\u00e3o ao feedback que voc\u00ea recebe. Isso pode incluir perguntas sobre dados demogr\u00e1ficos dos h\u00f3spedes, n\u00edveis de satisfa\u00e7\u00e3o, padr\u00f5es de viagem e prefer\u00eancias por comodidades e servi\u00e7os.<\/p>\n<p>O que seus convidados gostaram durante a estadia? O que eles n\u00e3o gostaram? Como voc\u00ea poderia ter melhorado a estadia deles? Anote todas as informa\u00e7\u00f5es que puder obter e tente encontrar padr\u00f5es entre os grupos-alvo. A partir de ent\u00e3o, personalize sua presen\u00e7a online tendo em mente o seu convidado-alvo.<\/p>\n<h2>Como personalizar a experi\u00eancia digital do h\u00f3spede<\/h2>\n<p>Abaixo voc\u00ea encontrar\u00e1 dicas para personalizar a experi\u00eancia digital do seu h\u00f3spede.<\/p>\n<h3>1. Use a m\u00eddia social a seu favor<\/h3>\n<p>A m\u00eddia social \u00e9 uma \u00f3tima ferramenta para interagir com as pessoas e ouvir seus desejos e necessidades. Primeiro, voc\u00ea deve garantir que sabe onde seus convidados est\u00e3o online. Eles passam a maior parte do tempo em grupos do Facebook, buscando inspira\u00e7\u00e3o no Pinterest ou navegando no Instagram? Verifique quais plataformas trazem mais tr\u00e1fego para o seu site e certifique-se de postar conte\u00fado relevante nessa plataforma.<\/p>\n<p>Use os dados que voc\u00ea coletou sobre eles para postar sobre coisas nas quais eles possam estar interessados ou encontrar valor. Siga suas rea\u00e7\u00f5es e adapte seu <a href=\"https:\/\/www.revfine.com\/pt\/redes-sociais-estrategias-hoteis\/\">m\u00eddia social<\/a> e estrat\u00e9gia de conte\u00fado de acordo.<\/p>\n<h3>2. Mantenha contato por e-mail<\/h3>\n<p>Configurar uma estrat\u00e9gia de email marketing \u00e9 f\u00e1cil de manter contato com seus convidados e, ao mesmo tempo, garantir uma experi\u00eancia personalizada. <a href=\"https:\/\/www.revfine.com\/pt\/dicas-de-e-mail-marketing-para-hoteis\/\">N\u00e3o se limite apenas a enviar e-mails para confirma\u00e7\u00e3o de reserva<\/a>. Considere tamb\u00e9m enviar e-mails antes e depois da chegada \u00e0 sua propriedade.<\/p>\n<p>A pr\u00e9-chegada \u00e9 o melhor momento para descobrir as prefer\u00eancias dos seus convidados. Pergunte-lhes sobre suas necessidades alimentares, transporte e motivos da viagem. Dependendo das suas comodidades, voc\u00ea tamb\u00e9m pode sugerir vendas adicionais, o que pode gerar receitas adicionais e, ao mesmo tempo, melhorar a estadia dos seus h\u00f3spedes. Voc\u00ea tamb\u00e9m pode usar e-mails antes da chegada para sugerir pontos de interesse em sua \u00e1rea. Experimente dar aos seus convidados dicas e guias valiosos que facilitar\u00e3o o planejamento. Se voc\u00ea tem parceria com alguma empresa local, este \u00e9 um \u00f3timo momento para fazer bom uso dessa parceria.<\/p>\n<p>Ap\u00f3s a estadia dos h\u00f3spedes, trabalhar o relacionamento e fidelizar os clientes \u00e9 \u00f3timo. Agrade\u00e7a pela estadia, pe\u00e7a feedback e veja como voc\u00ea pode melhorar. Use esse feedback para enriquecer seus dados existentes, para que voc\u00ea possa atrair melhor seu p\u00fablico no futuro. Voc\u00ea pode at\u00e9 considerar oferecer aos h\u00f3spedes um desconto em sua estadia futura como <em>&quot;Obrigado&quot;<\/em> por reservar um tempo para fornecer feedback.<\/p>\n<h3>3. Crie ofertas personalizadas para o seu p\u00fablico<\/h3>\n<p>O mundo \u00e9 sua ostra! H\u00e1 muitas informa\u00e7\u00f5es que voc\u00ea pode usar para criar ofertas personalizadas para os visitantes do seu site. Para come\u00e7ar, voc\u00ea pode ter mensagens de boas-vindas direcionadas com base na origem do tr\u00e1fego do seu site. Por exemplo, se o tr\u00e1fego vem do Instagram, voc\u00ea pode criar uma oferta como <em>\u201cBem-vindo ao local mais instagram\u00e1vel dos Alpes\u201d<\/em>. Se o tr\u00e1fego vier do Google Maps, voc\u00ea pode experimentar ofertas que combinam uma estadia em seu hotel com uma visita guiada gratuita aos arredores.<\/p>\n<p>Existem tamb\u00e9m algumas coisas que voc\u00ea pode fazer com base nas configura\u00e7\u00f5es de cookies dos seus convidados. Se eles j\u00e1 reservaram com voc\u00ea antes, voc\u00ea pode criar uma mensagem de boas-vindas dirigindo-se a eles pelo nome. E se eles se enquadrarem em uma determinada regi\u00e3o geogr\u00e1fica que voc\u00ea est\u00e1 almejando, por exemplo, uma \u00e1rea a n\u00e3o mais de 200 km de dist\u00e2ncia, considere criar ofertas para viagens de fim de semana de \u00faltima hora.<\/p>\n<p>Voc\u00ea tamb\u00e9m pode criar ofertas direcionadas no motor de reservas. Isso \u00e9 \u00f3timo porque voc\u00ea j\u00e1 conhece informa\u00e7\u00f5es como o tipo de quarto que os convidados procuram e o tamanho da festa. Voc\u00ea tamb\u00e9m pode segment\u00e1-los com base nos dias em que permanecer\u00e3o. Por exemplo, se a reserva for para duas pessoas, durante o fim de semana, no seu <em>\u201cSu\u00edte Rom\u00e2ntica\u201d<\/em>, \u00e9 seguro presumir que os convidados s\u00e3o um casal que n\u00e3o se importaria de receber uma ta\u00e7a de champanhe de cortesia no jantar. Voc\u00ea pode exibir uma mensagem no mecanismo de reservas para transmitir esta oferta e at\u00e9 mesmo oferecer um upgrade de quarto com desconto.<\/p>\n<h3>4. Mostre informa\u00e7\u00f5es e depoimentos confi\u00e1veis<\/h3>\n<p>A prova social \u00e9 muito eficaz para aumentar as taxas de convers\u00e3o. Isso ocorre porque exibir depoimentos faz voc\u00ea parecer mais transparente e honesto. Como os h\u00f3spedes confiam em outros h\u00f3spedes, <a href=\"https:\/\/trustmary.com\/testimonials\/using-customer-testimonials-in-hospitality-industry\" target=\"_blank\" rel=\"noopener\">exibindo depoimentos<\/a> far\u00e1 voc\u00ea parecer mais confi\u00e1vel. Al\u00e9m disso, a prova social tamb\u00e9m pode ser \u00f3tima para personalizar a experi\u00eancia digital do h\u00f3spede.<\/p>\n<p>\u00c9 mais prov\u00e1vel que os h\u00f3spedes confiem naqueles que s\u00e3o semelhantes a eles. \u00c9 por isso que \u00e9 uma \u00f3tima ideia exibir coment\u00e1rios no motor de reservas quando voc\u00ea j\u00e1 conhece alguns detalhes sobre os h\u00f3spedes. Eles est\u00e3o reservando para duas crian\u00e7as e dois adultos? Depois, voc\u00ea pode mostrar coment\u00e1rios de fam\u00edlias que ficaram com voc\u00ea. Eles achar\u00e3o isso compreens\u00edvel e estar\u00e3o mais propensos a reservar.<\/p>\n<p>Da mesma forma, se voc\u00ea sabe que seus convidados v\u00eam com seus animais de estima\u00e7\u00e3o, conte-lhes sobre as deliciosas guloseimas que voc\u00ea oferece para os visitantes de quatro patas em sua cafeteria. Os h\u00f3spedes ir\u00e3o apreciar isso \u2013 e seus animais de estima\u00e7\u00e3o tamb\u00e9m.<\/p>\n<h3>5. Considere solu\u00e7\u00f5es de autoatendimento baseadas em IA<\/h3>\n<p>Seus convidados precisam se sentir bem cuidados. Um formul\u00e1rio de envio de perguntas n\u00e3o serve para h\u00f3spedes que procuram respostas para suas perguntas rapidamente. Certifique-se de ter uma se\u00e7\u00e3o de perguntas frequentes completa. Assim, a maioria das perguntas que possam surgir ser\u00e3o respondidas.<\/p>\n<p>No entanto, sempre haver\u00e1 quest\u00f5es espec\u00edficas que o FAQ pode n\u00e3o cobrir. Para isso, considere aproveitar as vantagens da tecnologia de IA e dos chatbots. Esta tecnologia est\u00e1 se tornando cada vez mais avan\u00e7ada e poder\u00e1 <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.hotelchamp.com\/blog\/chatgpt-generative-ai-for-hoteliers\" target=\"_blank\" rel=\"noopener\">ajudar os h\u00f3spedes a planejar seus itiner\u00e1rios<\/a><\/span>. E, al\u00e9m disso, esta tecnologia n\u00e3o s\u00f3 o ajudar\u00e1 a criar uma experi\u00eancia digital mais personalizada para os seus h\u00f3spedes, como tamb\u00e9m aliviar\u00e1 a carga de trabalho da sua equipa e poder\u00e1 ajud\u00e1-lo a recolher feedback em tempo real.<\/p>\n<p>Por \u00faltimo, garanta uma maneira r\u00e1pida para os h\u00f3spedes entrarem em contato diretamente com voc\u00ea. Crie uma conta comercial no Whatsapp e garanta que algu\u00e9m a monitore constantemente.<\/p>\n<h3>6. Permita que os h\u00f3spedes personalizem facilmente sua estadia on-line<\/h3>\n<p>Uma \u00faltima etapa que voc\u00ea pode realizar para garantir que seus h\u00f3spedes tenham uma experi\u00eancia digital personalizada \u00e9 permitir que eles personalizem sua estadia online. Seja atrav\u00e9s do seu chatbot, do Whatsapp, durante a reserva ou atrav\u00e9s de um formul\u00e1rio, informe aos h\u00f3spedes que eles podem personalizar sua estadia. Pense em check-in antecipado, check-out tardio, prefer\u00eancias alimentares e at\u00e9 mesmo pr\u00e9-encomendar servi\u00e7o de refei\u00e7\u00f5es no quarto para quando chegarem. Esta \u00e9 uma forma f\u00e1cil de gerar receitas adicionais e faz com que os h\u00f3spedes sintam que t\u00eam controlo total sobre a sua experi\u00eancia.<\/p>\n<h2>Voc\u00ea est\u00e1 pronto para oferecer uma experi\u00eancia digital personalizada ao h\u00f3spede!<\/h2>\n<p>Os h\u00f3spedes procuram estadias personalizadas. Mas eles tamb\u00e9m est\u00e3o acostumados a ter todas as informa\u00e7\u00f5es que desejam ao seu alcance, o tempo todo. \u00c9 por isso que voc\u00ea deve garantir que poder\u00e1 fornecer uma experi\u00eancia digital personalizada aos h\u00f3spedes e personalizar apenas a experi\u00eancia deles em sua propriedade. Usando essas dicas, voc\u00ea pode fazer com que os h\u00f3spedes se sintam bem-vindos antes mesmo de chegarem \u00e0 sua propriedade. Ganha-ganha! 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else document.addEventListener ('DOMContentLoaded', ai_run_192321606726);\n<\/script>\n<\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Mais dicas para expandir seus neg\u00f3cios<\/h3>\n<strong>Revfine.com<\/strong> \u00e9 a plataforma de conhecimento l\u00edder para a ind\u00fastria de hospitalidade e viagens. 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Especialmente ao reservar um hotel, eles se deparam com uma grande variedade de op\u00e7\u00f5es \u2014 e escolher\u00e3o aquela com a qual mais se identificam. Voc\u00ea precisa se diferenciar da multid\u00e3o e garantir que seja a melhor escolha para seu p\u00fablico-alvo. E para<\/p>","protected":false},"author":1,"featured_media":22705,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[804,811,760],"tags":[668],"class_list":["post-22704","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guest-communication","category-hotel-email-marketing","category-hotel-strategies","tag-hotelchamp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>6 Ways Hotels Can Offer a Personalized Digital Guest Experience<\/title>\n<meta name=\"description\" content=\"In this article, you&#039;ll learn why you should provide a personalized digital guest experience and what are some easy ways to get started.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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