{"id":28713,"date":"2024-01-13T09:00:06","date_gmt":"2024-01-13T08:00:06","guid":{"rendered":"https:\/\/www.revfine.com\/?p=28713"},"modified":"2026-05-22T20:34:10","modified_gmt":"2026-05-22T18:34:10","slug":"comunicacoes-com-os-hospedes","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/pt\/guest-communications\/","title":{"rendered":"Comunica\u00e7\u00f5es com convidados: padr\u00f5es ouro, principais desafios e IA"},"content":{"rendered":"<p><em>O tempo e o esfor\u00e7o gastos para responder \u00e0s d\u00favidas dos h\u00f3spedes n\u00e3o devem ser subestimados. Como otimizar o processo para beneficiar seus h\u00f3spedes e sua equipe? Este artigo explora como as solu\u00e7\u00f5es tecnol\u00f3gicas para hot\u00e9is alimentadas por intelig\u00eancia artificial (IA) podem ajud\u00e1-lo a fazer isso. Ainda assim, em primeiro lugar, descreve as raz\u00f5es por detr\u00e1s do elevado volume de perguntas dos h\u00f3spedes, o valor de alcan\u00e7ar o padr\u00e3o ouro na resposta \u00e0s mesmas e os desafios que os hoteleiros enfrentam para ter sucesso nessa \u00e1rea.<\/em><\/p>\n<h2>Perguntas sobre tudo, em todos os canais, repetidamente<\/h2>\n<p>Pergunte a qualquer membro de suas equipes de reservas, recep\u00e7\u00e3o ou m\u00eddia social sobre o tipo e o volume de perguntas que eles recebem diariamente, e voc\u00ea rapidamente entender\u00e1 o qu\u00e3o desafiador pode ser responder a todas elas.<\/p>\n<p>H\u00e1 um fluxo constante de consultas recebidas em todos os canais de comunica\u00e7\u00e3o que seus hot\u00e9is operam \u2013 chamadas telef\u00f4nicas, e-mails, formul\u00e1rios de site, chats ao vivo, m\u00eddias sociais, aplicativos de mensagens instant\u00e2neas e pessoalmente na recep\u00e7\u00e3o. Tamb\u00e9m n\u00e3o \u00e9 incomum que os h\u00f3spedes enviem a mesma pergunta em v\u00e1rios canais se n\u00e3o receberem uma resposta imediata, resultando em duplicatas de perguntas j\u00e1 respondidas, aumentando desnecessariamente a carga de trabalho.<\/p>\n<p>Ent\u00e3o, h\u00e1 tamb\u00e9m a gama de perguntas. Sua equipe provavelmente pode responder <a href=\"https:\/\/www.revfine.com\/pt\/page\/relatar-as-50-principais-perguntas-dos-hospedes-do-hotel\/\">as principais perguntas frequentes do hotel<\/a> durante o sono devido \u00e0s in\u00fameras vezes que tiveram que fornecer a resposta. Responder a perguntas repetitivas pode rapidamente se tornar uma tarefa tediosa, afetando a satisfa\u00e7\u00e3o e a motiva\u00e7\u00e3o do trabalho da sua equipe, o que \u00e9 um risco que voc\u00ea quer evitar considerando a escassez de pessoal no setor de viagens e hospitalidade. Por outro lado, algumas perguntas s\u00e3o muito espec\u00edficas e precisam ser repassadas a outros departamentos, impactando o tempo de resposta.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-14356595' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-14356595' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_101503232560 = function(){ai_insert_viewport_code ('ai-insert-7-14356595');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_101503232560 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_197516702949);\n<\/script>\n<\/p>\n<h2>Dez principais motivos pelos quais os h\u00f3spedes fazem perguntas<\/h2>\n<ol>\n<li><strong>Falta de informa\u00e7\u00e3o (ou sobrecarga de informa\u00e7\u00e3o)<\/strong> \u2013 a situa\u00e7\u00e3o mais simples \u00e9 quando a informa\u00e7\u00e3o procurada n\u00e3o aparece no site ou \u00e9 dif\u00edcil de encontrar entre todos os outros detalhes.<\/li>\n<li><strong>Discrep\u00e2ncia de informa\u00e7\u00f5es entre diferentes plataformas<\/strong> \u2013 alguns detalhes sobre as comodidades e instala\u00e7\u00f5es dispon\u00edveis podem diferir de uma plataforma para outra, por exemplo, um site de hotel e uma plataforma OTA, levando os h\u00f3spedes em potencial a solicitarem os detalhes necess\u00e1rios para comparar as ofertas dispon\u00edveis.<\/li>\n<li><strong>Esclarecimentos<\/strong> \u2013 especialmente quando certos detalhes s\u00e3o importantes para os h\u00f3spedes que chegam, eles podem querer ter mais seguran\u00e7a antes de fazer a reserva.<\/li>\n<li><strong>Barreiras lingu\u00edsticas<\/strong> \u2013 Da mesma forma que os esclarecimentos, h\u00f3spedes do exterior que n\u00e3o sejam fluentes nos idiomas dispon\u00edveis no site do seu hotel podem solicitar explica\u00e7\u00f5es ou garantias em termos mais f\u00e1ceis de entender.<\/li>\n<li><strong>Pedidos especiais<\/strong> \u2013 desde surpresas para seus companheiros de viagem at\u00e9 arranjos de acessibilidade, os h\u00f3spedes interessados podem querer garantir que seu hotel possa atender \u00e0s suas necessidades.<\/li>\n<li><strong>Mudan\u00e7a de planos\/cancelamentos<\/strong> \u2013 mesmo que voc\u00ea forne\u00e7a informa\u00e7\u00f5es relevantes sobre o gerenciamento de reservas no momento da reserva, em situa\u00e7\u00f5es potencialmente estressantes, os viajantes podem querer ter certeza individual de que as mudan\u00e7as em seus planos originais podem ser acomodadas.<\/li>\n<li><strong>Ofertas especiais<\/strong> \u2013 se o seu hotel oferece promo\u00e7\u00f5es e ofertas sazonais, voc\u00ea provavelmente receber\u00e1 perguntas de acompanhamento de h\u00f3spedes interessados.<\/li>\n<li><strong>Reclama\u00e7\u00f5es e feedback<\/strong> \u2013 durante ou ap\u00f3s a estadia, os h\u00f3spedes podem querer que voc\u00ea reconhe\u00e7a e aborde suas preocupa\u00e7\u00f5es ou compartilhe uma aprecia\u00e7\u00e3o pelo servi\u00e7o da sua equipe.<\/li>\n<li><strong>Dicas e recomenda\u00e7\u00f5es <\/strong>\u2013 aproveitando a hospitalidade da sua marca de hotel, os h\u00f3spedes podem pedir conselhos sobre como aproveitar ao m\u00e1ximo o tempo na \u00e1rea e, sem d\u00favida, apreciar sugest\u00f5es personalizadas antes ou durante a estadia.<\/li>\n<li><strong>Suporte com processos<\/strong> \u2013 alguns h\u00f3spedes podem precisar de ajuda com reservas on-line e outros servi\u00e7os que voc\u00ea fornece digitalmente.<\/li>\n<\/ol>\n<h2>Todas as perguntas precisam ser respondidas?<\/h2>\n<p>Considerando o volume de perguntas recebidas e os recursos humanos limitados para gerenci\u00e1-las e respond\u00ea-las, \u00e9 cada vez mais desafiador para os hot\u00e9is manterem-se atualizados sobre as comunica\u00e7\u00f5es com os h\u00f3spedes. No entanto, \u00e9 importante n\u00e3o lembrar que, por tr\u00e1s de cada pergunta, h\u00e1 um potencial para uma reserva conclu\u00edda (direta), experi\u00eancia aprimorada do h\u00f3spede resultando em uma avalia\u00e7\u00e3o positiva, nutrindo a fidelidade do h\u00f3spede e outros benef\u00edcios que, de uma forma ou de outra, est\u00e3o vinculados ao aumento da receita.<\/p>\n<h2>Padr\u00f5es ouro em comunica\u00e7\u00f5es com h\u00f3spedes<\/h2>\n<p>Fornecer uma resposta \u00e9 o m\u00ednimo, mas existem alguns fatores que fazem a diferen\u00e7a entre uma experi\u00eancia satisfat\u00f3ria e uma excelente:<\/p>\n<ul>\n<li>Tempo de resposta. Uma m\u00e9trica importante nas comunica\u00e7\u00f5es com os h\u00f3spedes. Quanto mais cedo os h\u00f3spedes (potenciais) receberem uma resposta, maior a probabilidade de, por exemplo, fazerem uma reserva ou terem sua experi\u00eancia em seu hotel melhorada.<\/li>\n<li>Atitude prestativa. Mesmo que nem sempre seja poss\u00edvel responder e resolver completamente cada d\u00favida, mostrar profissionalismo e boa vontade pode deixar os h\u00f3spedes com uma boa impress\u00e3o, o que pode ser suficiente para que eles desenvolvam confian\u00e7a e seguran\u00e7a na marca do seu hotel.<\/li>\n<li>Respostas precisas e exatas. Ao responder a perguntas, concentre-se em fornecer informa\u00e7\u00f5es concisas diretamente relacionadas \u00e0 ess\u00eancia da consulta antecipadamente. Muitas vezes, \u00e9 tudo o que os h\u00f3spedes precisam. No entanto, fornecer informa\u00e7\u00f5es \u00fateis adicionais leva a outro ponto:<\/li>\n<li>Se voc\u00ea tiver dados sobre os h\u00f3spedes ou o interesse deles em \u00e1reas espec\u00edficas do seu servi\u00e7o, use-os para personalizar suas comunica\u00e7\u00f5es. Seja uma men\u00e7\u00e3o a um espa\u00e7o de coworking para viajantes a neg\u00f3cios, uma lista de atividades infantis para fam\u00edlias que est\u00e3o chegando ou qualquer coisa relevante que possa fazer os h\u00f3spedes se sentirem cuidados.<\/li>\n<li>As d\u00favidas dos mesmos h\u00f3spedes podem acabar em caixas de entrada diferentes nos seus canais de comunica\u00e7\u00e3o, ent\u00e3o garanta que sua equipe tenha uma base de conhecimento central para garantir que as respostas tenham o mesmo conte\u00fado e profundidade todas as vezes.<\/li>\n<\/ul>\n<h2>Ent\u00e3o por que algumas perguntas permanecem sem resposta?<\/h2>\n<p>A maioria dos hoteleiros entende o valor de responder rapidamente \u00e0s d\u00favidas que recebem, mas a execu\u00e7\u00e3o dessa estrat\u00e9gia n\u00e3o \u00e9 tarefa f\u00e1cil devido aos seguintes fatores:<\/p>\n<ul>\n<li>O n\u00famero esmagador de perguntas recebidas,<\/li>\n<li>O n\u00famero de canais de comunica\u00e7\u00e3o a gerir,<\/li>\n<li>Escassez de pessoal na ind\u00fastria,<\/li>\n<li>Barreiras lingu\u00edsticas,<\/li>\n<li>Falta de uma base de conhecimento centralizada para a equipe.<\/li>\n<\/ul>\n<h2>Onde a IA conversacional pode realmente ajudar?<\/h2>\n<p>Considerando os altos padr\u00f5es nas comunica\u00e7\u00f5es com os h\u00f3spedes e os desafios para alcan\u00e7\u00e1-los, os hoteleiros podem estar interessados em solu\u00e7\u00f5es de tecnologia para hot\u00e9is dispon\u00edveis no mercado. Desenvolvimentos em intelig\u00eancia artificial (IA), especialmente IA conversacional e <a href=\"https:\/\/www.revfine.com\/pt\/ia-generativa-em-comunicacoes-com-hospedes\/\">IA generativa<\/a> (por exemplo, ChatGPT), foram itens frequentes no ciclo de not\u00edcias e no discurso p\u00fablico em 2023. Na verdade, <a href=\"https:\/\/www.revfine.com\/pt\/ia-conversacional-e-comunicacoes-com-convidados\/\">os h\u00f3spedes do hotel j\u00e1 adotaram a IA conversacional<\/a>.<\/p>\n<p>Existe um nicho especializado de provedores de solu\u00e7\u00f5es baseadas em IA desenvolvidas explicitamente para hospitalidade que podem ajudar voc\u00ea a:<\/p>\n<ul>\n<li><strong>Simplifique a comunica\u00e7\u00e3o com os h\u00f3spedes<\/strong> \u2013 re\u00fana mensagens de v\u00e1rios canais em uma \u00fanica caixa de entrada e at\u00e9 mesmo detecte e combine automaticamente consultas das mesmas pessoas para evitar duplicatas.<\/li>\n<li><strong>Automatize a resposta a consultas<\/strong> \u2013 a IA conversacional pode responder \u00e0 maioria das perguntas frequentes instantaneamente, 24 horas por dia, 7 dias por semana, em mais de 130 idiomas. Um dos <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.hijiffy.com\/?utm_source=revfine&amp;utm_medium=referral&amp;utm_campaign=guest-comms-standards&amp;utm_content=article\" target=\"_blank\" rel=\"noopener\">solu\u00e7\u00f5es l\u00edderes alimentadas por IA desenvolvidas por HiJiffy<\/a><\/span> relata que resolve, em m\u00e9dia, mais de 85% de consultas recebidas de forma independente, ou seja, sem a necessidade de envolvimento da equipe do hotel.<\/li>\n<li><strong>Aumente as reservas diretas e a receita com upselling<\/strong> \u2013 Assistentes com tecnologia de IA podem orient\u00e1-lo durante todo o processo de reserva e oferecer ofertas de upselling relevantes e personalizadas, aumentando a taxa de convers\u00e3o e, por fim, a receita.<\/li>\n<li><strong>Automatizar processos<\/strong> \u2013 A IA conversacional integrada aos sistemas de gerenciamento de propriedades (PMS) pode facilitar os processos digitais de check-in e check-out.<\/li>\n<\/ul>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-20313129' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-20313129' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_685697665487 = function(){ai_insert_viewport_code ('ai-insert-4-20313129');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_685697665487 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_788795585906);\n<\/script>\n<\/p>\n<p><strong>A IA conversacional provou ser uma tecnologia confi\u00e1vel que revoluciona as comunica\u00e7\u00f5es com os h\u00f3spedes ao n\u00e3o deixar perguntas sem resposta, garantindo respostas r\u00e1pidas e consistentes, aumentando a satisfa\u00e7\u00e3o dos h\u00f3spedes e gerando mais receita para o hotel. Ao mesmo tempo, reduz a carga de trabalho da equipe do seu hotel, tornando-os dispon\u00edveis para resolver tarefas que mais se beneficiam do toque humano.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Mais dicas para expandir seus neg\u00f3cios<\/h3>\n<strong>Revfine.com<\/strong> \u00e9 a plataforma de conhecimento l\u00edder para a ind\u00fastria de hospitalidade e viagens. Profissionais usam nossos insights, estrat\u00e9gias e dicas pr\u00e1ticas para se inspirar, otimizar receita, inovar processos e melhorar a experi\u00eancia do cliente.<br><br>\n\nExplore conselhos de especialistas sobre gest\u00e3o, marketing, revenue management, opera\u00e7\u00f5es, software e tecnologia em nosso dedicado <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/\">Hotel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/hospitalidade\/\">Hospitalidade<\/a><\/span>, e <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/viajar-por\/\">Viagem de Turismo<\/a><\/span> categorias.<\/div>","protected":false},"excerpt":{"rendered":"<p>O tempo e o esfor\u00e7o gastos para responder \u00e0s d\u00favidas dos h\u00f3spedes n\u00e3o devem ser subestimados. Como otimizar o processo para beneficiar seus h\u00f3spedes e sua equipe? Este artigo explora como as solu\u00e7\u00f5es tecnol\u00f3gicas para hot\u00e9is alimentadas por intelig\u00eancia artificial (IA) podem ajud\u00e1-lo a fazer isso. Ainda assim, primeiro, descreve as raz\u00f5es por tr\u00e1s do elevado volume de perguntas dos convidados, o valor de alcan\u00e7ar o ouro<\/p>","protected":false},"author":1,"featured_media":28714,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[836,804,768,782,779,767],"tags":[177],"class_list":["post-28713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-guest-communication","category-emerging-hotel-technology","category-emerging-hospitality-technology","category-general-hospitality-marketing","category-hotel-tech-examples","tag-hijiffy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guest Communications: Standards, Key Challenges, and the AI<\/title>\n<meta name=\"description\" content=\"The article explains how to optimize 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