{"id":3463,"date":"2023-05-14T12:00:28","date_gmt":"2023-05-14T10:00:28","guid":{"rendered":"https:\/\/revfine.com\/?p=3463"},"modified":"2025-09-17T19:51:44","modified_gmt":"2025-09-17T17:51:44","slug":"upsell-de-recepcao-vs-pre-estadia","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/pt\/upsell-de-recepcao-vs-pre-estadia\/","title":{"rendered":"O upsell de recep\u00e7\u00e3o e pr\u00e9-estadia podem coexistir?"},"content":{"rendered":"<p><em>Os hot\u00e9is podem aplicar upsell em quatro momentos principais da viagem do h\u00f3spede: quando o h\u00f3spede faz a reserva, antes da estadia, durante o check-in e durante a estadia do h\u00f3spede. Oferecer extras por meio do mecanismo de reservas do site do hotel \u00e9 uma abordagem com a qual muitos hoteleiros se sentem confort\u00e1veis, embora isso retarde o processo de reserva e reduza as taxas de convers\u00e3o. Em vez disso, vamos nos concentrar em como funciona o upsell pr\u00e9-estadia e por que ele deve ser aplicado sistematicamente para aumentar a receita.<\/em><\/p>\n<h2>Recep\u00e7\u00e3o e upsell pr\u00e9-estadia andam de m\u00e3os dadas<\/h2>\n<p>Uma quest\u00e3o frequente, por exemplo, \u00e9 se o upsell antes da chegada e o upsell na recep\u00e7\u00e3o podem coexistir sem dificultar a realiza\u00e7\u00e3o de bons neg\u00f3cios pelos recepcionistas.<\/p>\n<p>Para encontrar a resposta, imagine a seguinte situa\u00e7\u00e3o com a qual os hoteleiros est\u00e3o bem familiarizados: um hotel urbano movimentado na sexta-feira \u00e0s 14h. Os h\u00f3spedes est\u00e3o chegando, uma longa fila se formou na recep\u00e7\u00e3o e a equipe est\u00e1 sobrecarregada. Ser\u00e1 que os recepcionistas conseguir\u00e3o vender quartos e servi\u00e7os ou ter\u00e3o que apressar os check-ins, deixando dinheiro na mesa? E o check-in \u00e9 realmente <a href=\"https:\/\/hubs.ly\/H0lcp6S0?utm_source=Revfine.com&amp;utm_medium=Expert%20Partner&amp;utm_campaign=Revfine.com\" target=\"_blank\" rel=\"noopener noreferrer\">o melhor momento para fazer upsell<\/a>?<\/p>\n<p>Tamb\u00e9m \u00e9 importante observar que nem todos os funcion\u00e1rios do front office t\u00eam o mesmo n\u00edvel de habilidade e desejo de vender quartos de hotel e servi\u00e7os auxiliares. Isso significa que alguns funcion\u00e1rios ter\u00e3o um desempenho melhor do que outros e o n\u00edvel de receita de upsell depende fortemente de quem est\u00e1 de plant\u00e3o.<\/p>\n<p>O upsell pr\u00e9-estadia \u00e9 uma solu\u00e7\u00e3o para ambos os problemas, pois pode ajudar sua equipe de recep\u00e7\u00e3o e garantir melhores resultados de upsell.<\/p>\n<h2>As vantagens de automatizar seu processo de upsell pr\u00e9-estadia<\/h2>\n<p>Hoje, voc\u00ea pode contar com a pr\u00f3xima gera\u00e7\u00e3o de solu\u00e7\u00f5es de upsell que utilizam tecnologia para personalizar e automatizar a venda de servi\u00e7os auxiliares e atualiza\u00e7\u00f5es. Isto democratiza as suas vendas nas reservas existentes e gera mais receitas, independentemente das compet\u00eancias da sua equipa e do grau de ocupa\u00e7\u00e3o.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-15097031' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-15097031' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_722858645281 = function(){ai_insert_viewport_code ('ai-insert-7-15097031');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_722858645281 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_888360174978);\n<\/script>\n<\/p>\n<p>Apesar desta tecnologia ajudar a atrair mais h\u00f3spedes e tornar as opera\u00e7\u00f5es de recep\u00e7\u00e3o mais f\u00e1ceis, muitos hot\u00e9is est\u00e3o preocupados antes da chegada <a href=\"https:\/\/www.revfine.com\/pt\/hotel-de-upsell\/\">upsell<\/a> limitar\u00e3o as oportunidades que eles t\u00eam para apresentar aos h\u00f3spedes na recep\u00e7\u00e3o. Especialmente para o pessoal que recebe uma comiss\u00e3o, esta \u00e9 uma preocupa\u00e7\u00e3o v\u00e1lida. No entanto, uma vez que a equipe aprenda como usar um <a href=\"https:\/\/www.revfine.com\/pt\/hotel-de-upsell\/\">upsell<\/a> dados de convidados do programa para fazer vendas adicionais, essas preocupa\u00e7\u00f5es geralmente podem ser dissipadas.<\/p>\n<h2>Exemplo de processo de upsell pr\u00e9-estadia<\/h2>\n<p>Vejamos um exemplo: um h\u00f3spede que reservou um quarto de categoria de entrada paga por um upgrade para um quarto superior, mas \u00e9 improv\u00e1vel que ele fa\u00e7a um upsell para um quarto deluxe ou su\u00edte. Em vez disso, este h\u00f3spede pode optar por uma garrafa de vinho no quarto \u00e0 chegada ou optar por outra oferta que chegue antes da chegada.<\/p>\n<p>O que voc\u00ea acha: a miss\u00e3o de upsell do hotel est\u00e1 cumprida agora? Ainda n\u00e3o! Agora as recepcionistas podem fazer upsell e vendas cruzadas para esse h\u00f3spede. Por exemplo, podem oferecer um quarto superior com uma vista mais agrad\u00e1vel ou, se o h\u00f3spede parecer gostar de vinho, uma combina\u00e7\u00e3o de vinhos com o jantar ou uma carta de bebidas para a estadia pode ser uma boa op\u00e7\u00e3o.<\/p>\n<p>Existem aplicativos de upsell dispon\u00edveis que facilitam o processo, como o Oaky. O aplicativo enviar\u00e1 a voc\u00ea um relat\u00f3rio di\u00e1rio de pr\u00e9-chegada \u00e0s 23h. Ele mostra \u00e0 equipe da recep\u00e7\u00e3o que optou por um upsell e no que est\u00e1 interessado. Agora, as recepcionistas podem oferecer servi\u00e7os relacionados com base no que sabem sobre os desejos e necessidades do h\u00f3spede.<\/p>\n<div class=\"fusion-text fusion-text-1 fusion-no-medium-visibility fusion-no-large-visibility\"><\/p>\n<p><span style=\"font-size: 12pt;\"><b style=\"font-size: 12pt;\">Para visualizar a tabela abaixo no celular, ligue seu celular <\/b><b>lateralmente<\/b><b style=\"font-size: 12pt;\"> para visualiza\u00e7\u00e3o em paisagem.<\/b><\/span><\/p>\n<p>\n<\/div>\n<table border=\"1px\">\n<tbody>\n<tr>\n<td style=\"background-color: #d4a763; border-color: #d4a763; width: 651px;\" colspan=\"4\" width=\"651\">\n<p style=\"text-align: center;\"><span style=\"font-size: 13pt;\"><strong>Relat\u00f3rio de pr\u00e9-chegada<\/strong><\/span><br \/>\n<strong>01-01-2020<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr style=\"background-color: #f2efef; border-color: #f2efef;\">\n<td width=\"134\"><strong>Convidado<\/strong><\/td>\n<td width=\"178\"><strong>N\u00famero da reserva<\/strong><\/td>\n<td width=\"160\"><strong>O email<\/strong><\/td>\n<td width=\"179\"><strong>Neg\u00f3cio<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><span style=\"color: #d4a763;\"><strong>Speedy Gonzalez<\/strong><\/span><\/td>\n<td width=\"178\">X1900EF132<\/td>\n<td width=\"160\">spegon@guest.booking.com<\/td>\n<td width=\"179\">Pacote Rom\u00e2ntico \u2013 surpreenda seu parceiro!<\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><strong><span style=\"color: #d4a763;\">Pernalonga<\/span><\/strong><\/td>\n<td width=\"178\">Y1811AG032<\/td>\n<td width=\"160\">bugbun@guest.booking.com<\/td>\n<td width=\"179\">Garrafa de Prosecco no quarto<\/td>\n<\/tr>\n<tr>\n<td width=\"134\"><span style=\"color: #d4a763;\"><strong>Patolino<\/strong><\/span><\/td>\n<td width=\"178\">X2109AB222<\/td>\n<td width=\"160\">dafduk@guest.booking.com<\/td>\n<td width=\"179\">Pizza gr\u00e1tis para salvar o planeta<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Uma preocupa\u00e7\u00e3o comum entre os funcion\u00e1rios de hot\u00e9is \u00e9 a perda de suas comiss\u00f5es de upselling ao come\u00e7ar a usar um programa de pr\u00e9-upselling. Por experi\u00eancia pr\u00f3pria, uma estrat\u00e9gia eficaz para lidar com essa preocupa\u00e7\u00e3o \u00e9 que a ger\u00eancia ofere\u00e7a incentivos com base no desempenho do programa de upselling. Isso incentiva os funcion\u00e1rios a atender rapidamente \u00e0s solicita\u00e7\u00f5es recebidas, gerenciar melhor seu estoque e aproveitar ao m\u00e1ximo os recursos da ferramenta.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-91951614' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-91951614' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_149569383041 = function(){ai_insert_viewport_code ('ai-insert-4-91951614');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_149569383041 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_278275566540);\n<\/script>\n<\/p>\n<p><strong>Para concluir, o upsell na recep\u00e7\u00e3o e na pr\u00e9-estadia podem coexistir. O upsell pr\u00e9-estadia precisa ser um esfor\u00e7o de equipe, assim como qualquer outra nova pol\u00edtica ou programa implementado por um hotel. Dessa forma, toda a equipe assumir\u00e1 a responsabilidade pelas novas solicita\u00e7\u00f5es de upsell e trar\u00e1 sugest\u00f5es valiosas quando voc\u00ea apresentar novas ofertas para experimentar.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Mais dicas para expandir seus neg\u00f3cios<\/h3>\n<strong>Revfine.com<\/strong> \u00e9 a plataforma de conhecimento l\u00edder para a ind\u00fastria de hospitalidade e viagens. Profissionais usam nossos insights, estrat\u00e9gias e dicas pr\u00e1ticas para se inspirar, otimizar receita, inovar processos e melhorar a experi\u00eancia do cliente.<br><br>\n\nExplore conselhos de especialistas sobre gest\u00e3o, marketing, revenue management, opera\u00e7\u00f5es, software e tecnologia em nosso dedicado <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/\">Hotel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/hospitalidade\/\">Hospitalidade<\/a><\/span>, e <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/viajar-por\/\">Viagem de Turismo<\/a><\/span> categorias.<\/div>","protected":false},"excerpt":{"rendered":"<p>Os hot\u00e9is podem aplicar upselling em quatro momentos principais da viagem do h\u00f3spede: quando faz a reserva, antes da estadia, durante o check-in e durante a estadia do h\u00f3spede. Oferecer extras por meio do mecanismo de reserva do site do hotel \u00e9 uma abordagem com a qual muitos hoteleiros se sentem confort\u00e1veis, embora retarde o processo de reserva e reduza as taxas de convers\u00e3o. Em vez disso, vamos nos concentrar em como o upselling pr\u00e9-perman\u00eancia<\/p>","protected":false},"author":1,"featured_media":3468,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[752,765],"tags":[170],"class_list":["post-3463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-front-office","category-hotel-upselling","tag-oaky"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can Front-Desk and Pre-Stay Upselling Coexist?<\/title>\n<meta name=\"description\" content=\"Hotels can apply upselling at four main moments in the guest journey: when the guest books, pre-stay, during check-in and during the guest\u2019s stay.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revfine.com\/pt\/upsell-de-recepcao-vs-pre-estadia\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can Front-Desk and Pre-Stay Upselling Coexist?\" \/>\n<meta property=\"og:description\" content=\"Hotels can apply upselling at four main moments in the guest journey: when the guest books, pre-stay, during check-in and during the guest\u2019s stay.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.revfine.com\/pt\/upsell-de-recepcao-vs-pre-estadia\/\" \/>\n<meta property=\"og:site_name\" content=\"Revfine.com\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-14T10:00:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T17:51:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/front-desk-vs-pre-stay-upselling.jpg\" \/>\n\t<meta property=\"og:image:width\" 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