{"id":5340,"date":"2023-05-28T15:00:13","date_gmt":"2023-05-28T13:00:13","guid":{"rendered":"https:\/\/revfine.com\/?p=5340"},"modified":"2025-09-17T20:19:56","modified_gmt":"2025-09-17T18:19:56","slug":"whatsapp-for-hotels","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/pt\/whatsapp-for-hotels\/","title":{"rendered":"4 dicas do WhatsApp para hot\u00e9is para melhorar a satisfa\u00e7\u00e3o dos h\u00f3spedes"},"content":{"rendered":"<p>O WhatsApp \u00e9 um dos aplicativos m\u00f3veis mais populares do mundo e a plataforma de mensagens m\u00f3veis mais popular em 128 pa\u00edses, de acordo com a Market Intelligence Insights. Dado que os h\u00f3spedes do hotel raramente est\u00e3o longe de seus smartphones, \u00e9 compreens\u00edvel que muitos queiram se comunicar com a equipe do hotel via WhatsApp. Enquanto isso, a ascens\u00e3o da tecnologia de chatbot de hotel tamb\u00e9m torna esta uma proposta mais atraente para os propriet\u00e1rios de hot\u00e9is.<\/p>\n<p>Neste post, voc\u00ea aprender\u00e1 mais sobre como o WhatsApp para hot\u00e9is pode melhorar a satisfa\u00e7\u00e3o dos h\u00f3spedes.<\/p>\n<h2>4 dicas para melhorar a satisfa\u00e7\u00e3o dos h\u00f3spedes com o WhatsApp<\/h2>\n<p>Para hot\u00e9is, a comunica\u00e7\u00e3o com os h\u00f3spedes \u00e9 importante. Afinal, voc\u00ea precisa se comunicar antes que eles cheguem, durante a estadia e depois que eles forem embora. Ter um \u00fanico ponto de contato para cada etapa da jornada do cliente \u00e9 importante e, abaixo, voc\u00ea encontrar\u00e1 quatro dicas sobre como o WhatsApp pode ser usado para atingir isso e melhorar a satisfa\u00e7\u00e3o do h\u00f3spede.<\/p>\n<h3>1. Envie uma mensagem de boas-vindas \u00fatil<\/h3>\n<p>Quando os h\u00f3spedes reservam um quarto de hotel, eles devem fornecer informa\u00e7\u00f5es de contato, incluindo um n\u00famero de telefone. Uma maneira simples, mas eficaz de usar isso para aumentar a satisfa\u00e7\u00e3o do cliente \u00e9 enviar uma mensagem automatizada e \u00fatil antes da chegada deles. Ao fazer isso, voc\u00ea tamb\u00e9m cria um canal de conversa, que pode ser usado durante toda a estadia.<\/p>\n<p>Nesta mensagem inicial, fornecer informa\u00e7\u00f5es \u00fateis sobre a estadia, como hor\u00e1rios de check-in, sua pol\u00edtica de animais de estima\u00e7\u00e3o ou lugares para ver, pode ser uma boa ideia. Isso pode ajudar a causar uma boa primeira impress\u00e3o e construir confian\u00e7a de que sua equipe pode ajudar. <a href=\"https:\/\/www.revfine.com\/pt\/increase-direct-bookings-hotel-chatbot\/\">Rob\u00f4 de bate-papo<\/a> a tecnologia tamb\u00e9m pode garantir que o canal de comunica\u00e7\u00e3o seja \u00fatil 24 horas por dia, 7 dias por semana.<\/p>\n<p>A comunica\u00e7\u00e3o \u00e9 a chave para entregar um \u00f3timo <a href=\"https:\/\/www.revfine.com\/pt\/hotel-metrics-guest-experience\/\">experi\u00eancia do h\u00f3spede<\/a> que gera avalia\u00e7\u00f5es positivas.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-34491657' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-34491657' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_576479729614 = function(){ai_insert_viewport_code ('ai-insert-7-34491657');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_576479729614 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_111083147860);\n<\/script>\n<\/p>\n<h3>2. Lembre-se de fazer up-sell para os clientes<\/h3>\n<p>Depois que sua conversa no WhatsApp for criada e os h\u00f3spedes estiverem tranquilos sobre sua disponibilidade e planos de viagem, pode ser sensato melhorar ainda mais a experi\u00eancia deles. Pense em alguns dos servi\u00e7os, atividades de lazer e outras ofertas \u00e0 sua disposi\u00e7\u00e3o e use o canal para fazer up-sell.<\/p>\n<p>Embora o upselling beneficie seu hotel, porque voc\u00ea pode cobrar mais dinheiro, seus servi\u00e7os extras tamb\u00e9m podem beneficiar os clientes. Por exemplo, incentiv\u00e1-los a reservar seu spa ou uma aula de ioga pode ajud\u00e1-los a relaxar durante a estadia, enquanto oferecer uma mesa em seu restaurante pode ajud\u00e1-los a se acomodar no hotel.<\/p>\n<p>Um chatbot de hotel tamb\u00e9m pode desempenhar um papel aqui, fornecendo respostas r\u00e1pidas \u00e0s perguntas dos clientes e promovendo alguns dos seus servi\u00e7os quando eles s\u00e3o mais relevantes. Claro, h\u00e1 um equil\u00edbrio delicado porque os clientes n\u00e3o querem ser bombardeados com ofertas e ver\u00e3o atrav\u00e9s de muitas tentativas pouco sutis de faz\u00ea-los pagar mais.<\/p>\n<p>Com isso em mente, \u00e9 importante que voc\u00ea use seu canal de comunica\u00e7\u00e3o do WhatsApp com sabedoria e sempre respeite a privacidade dos h\u00f3spedes. Identifique momentos oportunos para up-selling e aprenda quando recuar tamb\u00e9m.<\/p>\n<h3>3. Comunique-se informalmente com os h\u00f3spedes<\/h3>\n<p>Embora a tecnologia de chatbot de hotel certamente tenha seu lugar ao usar o WhatsApp para comunica\u00e7\u00f5es em hot\u00e9is, tamb\u00e9m \u00e9 crucial entender que o valor real e o aspecto mais revolucion\u00e1rio do uso do aplicativo em ambientes hoteleiros \u00e9 a oportunidade de fornecer um toque humano genu\u00edno e se comunicar de forma mais informal e pessoal.<\/p>\n<p>Usando o aplicativo, os h\u00f3spedes podem enviar mensagens e receber respostas quase instant\u00e2neas dos funcion\u00e1rios do hotel, incluindo a recep\u00e7\u00e3o. Isso significa que os h\u00f3spedes podem fazer perguntas persistentes sobre o hotel, os servi\u00e7os que voc\u00ea oferece e outros aspectos de sua estadia sem precisar ir \u00e0 recep\u00e7\u00e3o ou ligar.<\/p>\n<p>Al\u00e9m disso, o WhatsApp permite que seu hotel envie imagens aos h\u00f3spedes, o que pode melhorar as comunica\u00e7\u00f5es ou at\u00e9 mesmo enviar documentos importantes. Enquanto isso, como o WhatsApp informa os usu\u00e1rios quando uma mensagem foi recebida e quando o destinat\u00e1rio a viu, a equipe do seu hotel pode saber que o h\u00f3spede a leu.<\/p>\n<h3>4. Aumente seus esfor\u00e7os de gerenciamento de avalia\u00e7\u00f5es<\/h3>\n<p>Por fim, o WhatsApp para hot\u00e9is tamb\u00e9m pode ajudar com os esfor\u00e7os de gerenciamento de avalia\u00e7\u00f5es. Receber uma avalia\u00e7\u00e3o ruim online pode devastar a reputa\u00e7\u00e3o do seu hotel, potencialmente afastando outros viajantes de reservar com voc\u00ea, mas um canal direto com os h\u00f3spedes durante e imediatamente ap\u00f3s a estadia pode ajudar a evitar que isso ocorra.<\/p>\n<p>Uma das maneiras de fazer isso \u00e9 usar um chatbot de hotel para enviar automaticamente um <a href=\"https:\/\/www.revfine.com\/pt\/tips-improve-hotel-customer-care\/\">satisfa\u00e7\u00e3o do cliente<\/a> pesquisa para h\u00f3spedes no final da estadia, antes de fazerem o check-out. A resposta deles ao chatbot do hotel pode permitir que voc\u00ea antecipe como um h\u00f3spede pode falar sobre seu hotel para outros e o que eles podem ter a dizer sobre ele online.<\/p>\n<p>A melhor estrat\u00e9gia de gerenciamento de avalia\u00e7\u00f5es \u00e9 garantir que os h\u00f3spedes tenham uma estadia agrad\u00e1vel, oferecendo um servi\u00e7o excelente e \u00f3timas instala\u00e7\u00f5es. No entanto, suponha que voc\u00ea receba uma resposta negativa da pesquisa. Nesse caso, voc\u00ea pode mitigar alguns danos oferecendo descontos para estadias futuras ou at\u00e9 mesmo um desconto na estadia atual. Essa pode ser a diferen\u00e7a entre eles deixarem uma avalia\u00e7\u00e3o negativa online ou n\u00e3o.<\/p>\n<h2>Como toda a sua equipe de hotel pode usar o WhatsApp?<\/h2>\n<p>Apesar de sua efic\u00e1cia, o WhatsApp ainda n\u00e3o \u00e9 uma ferramenta comum para se comunicar com clientes, e parte da raz\u00e3o para isso \u00e9 que ele geralmente requer ter um \u00fanico telefone, com uma \u00fanica conta, o que pode dificultar que uma equipe inteira de funcion\u00e1rios esteja conectada o tempo todo. No papel, isso seria quase imposs\u00edvel para um hotel.<\/p>\n<p>Felizmente, existem v\u00e1rias ferramentas no mercado, incluindo <a href=\"https:\/\/hijiffy.com\/?utm_source=Revfine.com&amp;utm_medium=Expert%20Partner&amp;utm_campaign=Revfine.com\" target=\"_blank\" rel=\"noopener noreferrer\">HiJiffy<\/a>, que permitem que a equipe compartilhe sua conta do WhatsApp, ao mesmo tempo em que centraliza as comunica\u00e7\u00f5es de v\u00e1rios outros canais, como e-mail, Facebook Messenger ou Booking.com. Essas novas tecnologias est\u00e3o ajudando a revolucionar a forma como os hot\u00e9is se comunicam e criam valor para os h\u00f3spedes.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-42488321' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-42488321' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_258100257973 = function(){ai_insert_viewport_code ('ai-insert-4-42488321');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_258100257973 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_565541944904);\n<\/script>\n<\/p>\n<p><strong>Os h\u00f3spedes do hotel raramente est\u00e3o longe de seus telefones, ent\u00e3o faz sentido que os hot\u00e9is usem plataformas de mensagens m\u00f3veis para se comunicar com eles, e o WhatsApp \u00e9 uma das mais populares. Usando este aplicativo e conectando-o a um chatbot do hotel, voc\u00ea pode encontrar maneiras criativas de melhorar a experi\u00eancia do cliente antes, durante e depois da estadia.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Mais dicas para expandir seus neg\u00f3cios<\/h3>\n<strong>Revfine.com<\/strong> \u00e9 a plataforma de conhecimento l\u00edder para a ind\u00fastria de hospitalidade e viagens. Profissionais usam nossos insights, estrat\u00e9gias e dicas pr\u00e1ticas para se inspirar, otimizar receita, inovar processos e melhorar a experi\u00eancia do cliente.<br><br>\n\nExplore conselhos de especialistas sobre gest\u00e3o, marketing, revenue management, opera\u00e7\u00f5es, software e tecnologia em nosso dedicado <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/\">Hotel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/hospitalidade\/\">Hospitalidade<\/a><\/span>, e <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/viajar-por\/\">Viagem de Turismo<\/a><\/span> categorias.<\/div>","protected":false},"excerpt":{"rendered":"<p>O WhatsApp \u00e9 um dos aplicativos m\u00f3veis mais populares do mundo e a plataforma de mensagens m\u00f3veis mais popular em 128 pa\u00edses, de acordo com a Market Intelligence Insights. Dado que os h\u00f3spedes do hotel raramente est\u00e3o longe de seus smartphones, \u00e9 compreens\u00edvel que muitos queiram se comunicar com a equipe do hotel via WhatsApp. Enquanto isso, a ascens\u00e3o da tecnologia de chatbot de hotel tamb\u00e9m torna isso uma<\/p>","protected":false},"author":1,"featured_media":5341,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[199,760],"tags":[177],"class_list":["post-5340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software","category-hotel-strategies","tag-hijiffy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WhatsApp for Hotels: 4 Tips to Improve Guest Satisfaction | Revfine.com<\/title>\n<meta name=\"description\" content=\"4 tips how hotels can use WhatsApp to Improve guest satisfaction. 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