{"id":6488,"date":"2023-05-21T20:00:41","date_gmt":"2023-05-21T18:00:41","guid":{"rendered":"https:\/\/revfine.com\/?p=6488"},"modified":"2025-09-17T20:19:52","modified_gmt":"2025-09-17T18:19:52","slug":"dicas-para-melhorar-o-atendimento-ao-cliente-em-hoteis","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/pt\/tips-improve-hotel-customer-care\/","title":{"rendered":"Dicas para melhorar o atendimento ao cliente do seu hotel"},"content":{"rendered":"<p><em>Hoje em dia, os hoteleiros n\u00e3o podem confiar apenas nas comodidades, apar\u00eancia ou servi\u00e7os padronizados de seus hot\u00e9is; eles precisam oferecer mais. Clientes felizes s\u00e3o a chave para o sucesso no ramo hoteleiro. A satisfa\u00e7\u00e3o do cliente \u00e9 cada vez mais importante, e conhecer as necessidades de seus h\u00f3spedes se tornou uma obriga\u00e7\u00e3o para os hoteleiros. Portanto, os hoteleiros devem se esfor\u00e7ar para se distinguir da concorr\u00eancia.<\/em><\/p>\n<h2>3 dicas para melhorar o atendimento ao cliente do seu hotel<\/h2>\n<p>Abaixo voc\u00ea encontrar\u00e1 tr\u00eas dicas \u00fateis que ajudar\u00e3o voc\u00ea a melhorar o atendimento ao cliente do seu hotel.<\/p>\n<h2><span style=\"font-size: 16pt;\">1. Ofere\u00e7a uma experi\u00eancia exclusiva e personalizada<\/span><\/h2>\n<p>Termos como <em>\u201cUp-selling\u201d<\/em> ou <em>\u201cVenda cruzada\u201d<\/em> est\u00e3o na moda atualmente, mas o que elas significam e como podemos tirar proveito delas?<\/p>\n<p><em>\u201cUp-selling\u201d<\/em> ou <em>\u201cVenda cruzada\u201d<\/em> estrat\u00e9gias ir\u00e3o melhorar sua taxa de satisfa\u00e7\u00e3o do cliente apenas fazendo coisas simples e sutis como vender uma vers\u00e3o mais cara do servi\u00e7o que seu cliente est\u00e1 comprando (up-selling) ou vender um servi\u00e7o adicional para complementar o que seu cliente est\u00e1 comprando (cross-selling). Muitos podem j\u00e1 saber o seu significado, mas apenas alguns sabem como usar essas ferramentas para impulsionar o sucesso de seu hotel. Isso far\u00e1 a diferen\u00e7a para os h\u00f3spedes do seu hotel se feito corretamente.<\/p>\n<p>Para n\u00e3o for\u00e7ar nenhuma situa\u00e7\u00e3o que possa prejudicar a imagem do Hotel, voc\u00ea deve ter cuidado e fazer uma coisa perfeitamente acima de tudo: Conhe\u00e7a seu Cliente. Fazer o perfil dos h\u00f3spedes \u00e9 a melhor maneira de conhecer seu cliente, suas prefer\u00eancias e potenciais necessidades espec\u00edficas. Conhecer todas essas informa\u00e7\u00f5es antes da chegada ou no check-in \u00e9 crucial se voc\u00ea quiser oferecer upgrades ou servi\u00e7os extras ao seu cliente e marcar um alvo ao fazer isso.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-27527262' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-27527262' data-insertion-no-dbg data-code='PGRpdiBjbGFzcz0nY29kZS1ibG9jayBjb2RlLWJsb2NrLTcgYWktdHJhY2snIGRhdGEtYWk9J1d6Y3NJaUlzSWlvcUtpQkNRVTVPUlZJNklFUmxjMnQwYjNBZ0xTQkNZVzV1WlhJZ1UyaHZjblJqYjJSbElERWlMQ0lpTERGZCcgc3R5bGU9J3BhZGRpbmc6IDEwcHggNXB4IDIwcHggNXB4Oyc+Cgo8ZGl2IGNsYXNzPSdhaS1yb3RhdGUgYWktdW5wcm9jZXNzZWQgYWktcm90YXRlLTctNTA1Mjc4NzYnIHN0eWxlPSdwb3NpdGlvbjogcmVsYXRpdmU7Jz4KPGRpdiBjbGFzcz0iYWktcm90YXRlLW9wdGlvbiIgZGF0YS1pbmRleD0iMSIgZGF0YS1uYW1lPSJRUT09IiBkYXRhLWNvZGU9IlBHUnBkaUJqYkdGemN6MG5ZMjlrWlMxaWJHOWpheUJqYjJSbExXSnNiMk5yTFRRd0lHRnBMWFJ5WVdOckp5QmtZWFJoTFdGcFBTZFhlbEYzVEVSQmMwbHBiMmRSYlVaMVltMVdlVWxIVW14ak1uUXdZak5CWjB4VFFrTlJWa0ZuU1RCRloweFRRa2RTTVVwVlNXbDNhVWxwZDNoWVVUMDlKeUJ6ZEhsc1pUMG5iV0Z5WjJsdU9pQTRjSGdnTURzZ1kyeGxZWEk2SUdKdmRHZzdKejRLUEdFZ2FISmxaajBpYUhSMGNITTZMeTltY21GdVkyOW5jbUZ6YzI4dVkyOXRMMlZ1THpVdGNtVjJaVzUxWlMxdFlXNWhaMlZ0Wlc1MExYUnBjSE10Wm05eUxXaHZkR1ZzY3k4L2RYUnRYM052ZFhKalpUMVNaWFptYVc1bExtTnZiU1poYlhBN2RYUnRYMjFsWkdsMWJUMUZlSEJsY25RbE1qQlFZWEowYm1WeUptRnRjRHQxZEcxZlkyRnRjR0ZwWjI0OVVtVjJabWx1WlM1amIyMGlJSFJoY21kbGREMGlYMkpzWVc1cklpQnlaV3c5SW01dmIzQmxibVZ5SWlCamJHRnpjejBpUW1GdWJtVnlMU05CTFVGbWRHVnlMVkJoY21GbmNtRndhQ0krUEdsdFp5QmpiR0Z6Y3owaVlXeHBaMjV1YjI1bElITnBlbVV0Wm5Wc2JDQjNjQzFwYldGblpTMHpOamc1TXlJZ2MzSmpQU0pvZEhSd2N6b3ZMM2QzZHk1eVpYWm1hVzVsTG1OdmJTOTNjQzFqYjI1MFpXNTBMM1Z3Ykc5aFpITXZNakF5TlM4eE1pOUdSMUpVTFZKTkxXVmliMjlyTFRFd0xWUnBjSE10TVRFd01DNXdibWNpSUdGc2REMGlJaUIzYVdSMGFEMGlNVEV3TUNJZ2FHVnBaMmgwUFNJeU1EQWlJQzgrUEM5aFBqd3ZaR2wyUGdvSyI+CjwvZGl2Pgo8ZGl2IGNsYXNzPSJhaS1yb3RhdGUtb3B0aW9uIiBkYXRhLWluZGV4PSIyIiBkYXRhLW5hbWU9IlFnPT0iIGRhdGEtY29kZT0iQ2p4a2FYWWdZMnhoYzNNOUoyTnZaR1V0WW14dlkyc2dZMjlrWlMxaWJHOWpheTAwTVNCaGFTMTBjbUZqYXljZ1pHRjBZUzFoYVQwblYzcFJlRXhFUVhOSmFXOW5VVzFHZFdKdFZubEpSMUpzWXpKME1HSXpRV2RNVTBKRFVWWkJaMGt3U1dkTVUwSkhVakZLVlVsSFZqUmtTRXBvU1dsM2FVbHBkM2hZVVQwOUp5QnpkSGxzWlQwbmJXRnlaMmx1T2lBNGNIZ2dNRHNnWTJ4bFlYSTZJR0p2ZEdnN0p6NEtQR0VnYUhKbFpqMGlhSFIwY0hNNkx5OW1jbUZ1WTI5bmNtRnpjMjh1WTI5dEwyVnVMelV0Y21WMlpXNTFaUzF0WVc1aFoyVnRaVzUwTFhScGNITXRabTl5TFdodmRHVnNjeTgvZFhSdFgzTnZkWEpqWlQxU1pYWm1hVzVsTG1OdmJTWmhiWEE3ZFhSdFgyMWxaR2wxYlQxRmVIQmxjblFsTWpCUVlYSjBibVZ5Sm1GdGNEdDFkRzFmWTJGdGNHRnBaMjQ5VW1WMlptbHVaUzVqYjIwaUlIUmhjbWRsZEQwaVgySnNZVzVySWlCeVpXdzlJbTV2YjNCbGJtVnlJaUJqYkdGemN6MGlRbUZ1Ym1WeUxTTkNMVUZtZEdWeUxWQmhjbUZuY21Gd2FDSStQR2x0WnlCamJHRnpjejBpWVd4cFoyNXViMjVsSUhOcGVtVXRablZzYkNCM2NDMXBiV0ZuWlMwek5qZzVNeUlnYzNKalBTSm9kSFJ3Y3pvdkwzZDNkeTV5WlhabWFXNWxMbU52YlM5M2NDMWpiMjUwWlc1MEwzVndiRzloWkhNdk1qQXlOUzh4TWk5R1IxSlVMVkpOTFdWaWIyOXJMVEV3TFZScGNITXRNVEV3TUM1d2JtY2lJR0ZzZEQwaUlpQjNhV1IwYUQwaU1URXdNQ0lnYUdWcFoyaDBQU0l5TURBaUlDOCtQQzloUGdvS0Nqd3ZaR2wyUGdvPSI+CjwvZGl2Pgo8L2Rpdj4KPHNjcmlwdD5pZiAodHlwZW9mIGFpX2pzX2NvZGUgPT0gJ2Jvb2xlYW4nKSB7dmFyIGFpX2Jsb2NrX2RpdiA9IGRvY3VtZW50LnF1ZXJ5U2VsZWN0b3IgKCcuYWktcm90YXRlLTctNTA1Mjc4NzYnKTsgYWlfcHJvY2Vzc19yb3RhdGlvbiAoYWlfYmxvY2tfZGl2KTsgYWlfYmxvY2tfZGl2LmNsYXNzTGlzdC5yZW1vdmUgKCdhaS1yb3RhdGUtNy01MDUyNzg3NicpO307PC9zY3JpcHQ+CjwvZGl2Pgo=' data-block='7'><\/div>\n<script>\n  ai_run_418079220242 = function(){ai_insert_viewport_code ('ai-insert-7-27527262');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_418079220242 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_847567959837);\n<\/script>\n<\/p>\n<p>No entanto, os hoteleiros t\u00eam muitos h\u00f3spedes diferentes e, \u00e0s vezes, pode ser complicado acompanhar as necessidades de cada cliente sem nenhuma ajuda. Existem v\u00e1rias op\u00e7\u00f5es no mercado para ajudar voc\u00ea a acompanhar as necessidades de cada cliente, ajudando voc\u00ea a gerenciar sua propriedade, reservas e a experi\u00eancia dos clientes. Este tipo de software permitir\u00e1 que voc\u00ea ofere\u00e7a um servi\u00e7o exclusivo e personalizado para cada h\u00f3spede, maximizando sua <a href=\"https:\/\/www.revfine.com\/pt\/hotel-metrics-guest-experience\/\">experi\u00eancia dos h\u00f3spedes<\/a>.<\/p>\n<p>Reunir os dados corretos e saber como e quando usar essas informa\u00e7\u00f5es determinar\u00e1 seu sucesso em oferecer um servi\u00e7o excepcional. Oferecer um upgrade de quarto em um anivers\u00e1rio, um servi\u00e7o de spa para algu\u00e9m que vem do exterior ou induzi-los a algumas atividades de lazer na cidade com base em seu gosto. Existem milh\u00f5es de possibilidades para explorar e experimentar. Seus convidados apreciar\u00e3o.<\/p>\n<h2><span style=\"font-size: 16pt;\">2. Use os benef\u00edcios da tecnologia<\/span><\/h2>\n<p>A ind\u00fastria da hospitalidade n\u00e3o \u00e9 exce\u00e7\u00e3o; Tecnologia e Intelig\u00eancia Artificial est\u00e3o moldando o futuro do atendimento ao cliente, de PMSs, mecanismos de reserva e software que permitem que voc\u00ea acompanhe as prefer\u00eancias dos h\u00f3spedes a chatbots que ajudam voc\u00ea a lidar com suas d\u00favidas melhor e mais r\u00e1pido. Todos eles podem ajudar a reduzir custos enquanto melhoram a experi\u00eancia do cliente.<\/p>\n<p>\u00c9 comprovado por v\u00e1rios <a href=\"https:\/\/www.hubspot.com\/stories\/artificial-intelligence\" target=\"_blank\" rel=\"noopener noreferrer\">estudos<\/a> que os clientes n\u00e3o prestam muita aten\u00e7\u00e3o em quem ou o que os est\u00e1 ajudando, ent\u00e3o \u00e9 um rob\u00f4 ou um humano real. Os clientes parecem felizes com os resultados, desde que a resposta seja eficiente e \u00fatil. Esta \u00e9 uma not\u00edcia incr\u00edvel, pois <a href=\"https:\/\/www.revfine.com\/pt\/aumentar-as-reservas-diretas-do-chatbot-do-hotel\/\">chatbots<\/a> permita que os hoteleiros tenham atendimento ao cliente 24 horas por dia, 7 dias por semana, principalmente quando seus agentes humanos n\u00e3o estiverem dispon\u00edveis. Eles provaram ser muito \u00fateis para responder a consultas que envolvem perguntas e tarefas predefinidas. Ainda assim, \u00e9 importante lembrar que o objetivo principal \u00e9 fornecer o melhor atendimento ao cliente poss\u00edvel. Voc\u00ea n\u00e3o deve substituir toda intera\u00e7\u00e3o humana pelo atendimento ao cliente. Em vez disso, \u00e9 sugerido que voc\u00ea use chatbots para criar uma experi\u00eancia mais imersiva, misturando intelig\u00eancia artificial com sabedoria humana. Por exemplo, mude para agentes humanos sempre que a conversa ficar complexa ou mais profunda.<\/p>\n<p>Um global <a href=\"https:\/\/www.technologyreview.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">enquete<\/a> do MIT mostra que entre 25% a 50% de todas as consultas dos clientes s\u00e3o agora completamente tratadas e resolvidas atrav\u00e9s de canais automatizados, como <a href=\"https:\/\/hijiffy.com\/?utm_source=Revfine.com&amp;utm_medium=Expert%20Partner&amp;utm_campaign=Revfine.com\" target=\"_blank\" rel=\"noopener noreferrer\">HiJiffy&#039;s<\/a> plataforma de comunica\u00e7\u00e3o. Espera-se que essa tend\u00eancia cres\u00e7a; nenhum hoteleiro deve perder.<\/p>\n<h2><span style=\"font-size: 16pt;\">3. Me\u00e7a o Atendimento ao Cliente<\/span><\/h2>\n<p>Como em qualquer outro setor, ter as m\u00e9tricas corretas \u00e9 crucial para continuar melhorando a satisfa\u00e7\u00e3o do cliente. A quest\u00e3o \u00e9: como voc\u00ea sabe que est\u00e1 coletando os dados certos? E como voc\u00ea interpreta corretamente os dados? Abaixo est\u00e3o tr\u00eas maneiras de verificar se voc\u00ea est\u00e1 fazendo isso corretamente.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-6601\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tips-Measure-hotel-customer-care.png\" alt=\"Dicas - Me\u00e7a o atendimento ao cliente do hotel\" width=\"1020\" height=\"847\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tips-Measure-hotel-customer-care-300x249.png 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Tips-Measure-hotel-customer-care.png 1020w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/><\/p>\n<h3>Dinheiro extra gasto<\/h3>\n<p>Quando os clientes est\u00e3o felizes com seu servi\u00e7o, eles provavelmente gastar\u00e3o mais dinheiro e aceitar\u00e3o up-sells e cross-sells mencionados anteriormente. Manter o controle de quantas vezes isso acontece e os valores extras gastos \u00e9 um bom indicador da satisfa\u00e7\u00e3o do cliente e permitir\u00e1 que voc\u00ea saiba se h\u00e1 algo a melhorar.<\/p>\n<h3>N\u00edvel de envolvimento do cliente<\/h3>\n<p>O n\u00edvel de comunica\u00e7\u00e3o entre h\u00f3spedes e o hotel \u00e9 um indicador importante para determinar os n\u00edveis de engajamento e interesse do cliente. \u00c9 essencial responder a todos os coment\u00e1rios, perguntas ou avalia\u00e7\u00f5es, independentemente da plataforma de comunica\u00e7\u00e3o. Se voc\u00ea puder gerenciar suas comunica\u00e7\u00f5es a partir de uma plataforma, voc\u00ea vai arrasar no atendimento ao cliente.<\/p>\n<h3>Boca a boca<\/h3>\n<p>N\u00e3o h\u00e1 nada mais valioso do que uma recomenda\u00e7\u00e3o de algu\u00e9m em quem voc\u00ea confia. \u00c9 por isso que manter o controle desses clientes anteriores que fornecem indica\u00e7\u00f5es boca a boca \u00e9 muito importante. As indica\u00e7\u00f5es podem se transformar em uma mina de ouro se bem feitas. Certifique-se de perguntar ao seu h\u00f3spede quem os indicou para o seu hotel, mantenha o controle dessas pessoas e recompense-as adequadamente.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-45588918' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-45588918' data-insertion-no-dbg data-code='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' data-block='4'><\/div>\n<script>\n  ai_run_702774857561 = function(){ai_insert_viewport_code ('ai-insert-4-45588918');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_702774857561 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_127254477483);\n<\/script>\n<\/p>\n<p><strong>Colocar tudo em perspectiva \u00e9 sobre ouvir seus clientes, entender suas necessidades potenciais e fornecer a eles um tratamento personalizado. Ao coletar dados e implementar essas estrat\u00e9gias, voc\u00ea pode levar seu hotel para o pr\u00f3ximo est\u00e1gio e deixar os concorrentes para tr\u00e1s. \u00c9 sobre melhorar a satisfa\u00e7\u00e3o do cliente para aumentar a fidelidade do cliente em rela\u00e7\u00e3o ao seu hotel.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Mais dicas para expandir seus neg\u00f3cios<\/h3>\n<strong>Revfine.com<\/strong> \u00e9 a plataforma de conhecimento l\u00edder para a ind\u00fastria de hospitalidade e viagens. Profissionais usam nossos insights, estrat\u00e9gias e dicas pr\u00e1ticas para se inspirar, otimizar receita, inovar processos e melhorar a experi\u00eancia do cliente.<br><br>\n\nExplore conselhos de especialistas sobre gest\u00e3o, marketing, revenue management, opera\u00e7\u00f5es, software e tecnologia em nosso dedicado <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/\">Hotel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/hospitalidade\/\">Hospitalidade<\/a><\/span>, e <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/viajar-por\/\">Viagem de Turismo<\/a><\/span> categorias.<\/div>","protected":false},"excerpt":{"rendered":"<p>Hoje em dia, os hoteleiros n\u00e3o podem confiar apenas nas comodidades, na apar\u00eancia ou nos servi\u00e7os padronizados dos seus hot\u00e9is; eles precisam oferecer mais. Clientes satisfeitos s\u00e3o a chave para o sucesso no neg\u00f3cio hoteleiro. A satisfa\u00e7\u00e3o do cliente \u00e9 cada vez mais importante e conhecer as necessidades dos seus h\u00f3spedes tornou-se uma obriga\u00e7\u00e3o para os hoteleiros. Portanto, os hoteleiros devem fazer esfor\u00e7os para se distinguirem da concorr\u00eancia. 3 dicas para<\/p>","protected":false},"author":1,"featured_media":6490,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[804,754,760],"tags":[177],"class_list":["post-6488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guest-communication","category-hotel-operations-management","category-hotel-strategies","tag-hijiffy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tips to Improve Your Hotel\u2019s Customer Care | Revfine.com<\/title>\n<meta name=\"description\" content=\"In this article you find 3 useful tips that will help you to improve your Hotel\u2019s Customer Care, so you can distinguish yourself from the competition.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revfine.com\/pt\/dicas-para-melhorar-o-atendimento-ao-cliente-em-hoteis\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tips to Improve Your Hotel\u2019s Customer Care | Revfine.com\" \/>\n<meta property=\"og:description\" content=\"In this article you find 3 useful tips that will help you to improve your Hotel\u2019s Customer Care, so you can distinguish yourself from the competition.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.revfine.com\/pt\/dicas-para-melhorar-o-atendimento-ao-cliente-em-hoteis\/\" \/>\n<meta property=\"og:site_name\" content=\"Revfine.com\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-21T18:00:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T18:19:52+00:00\" \/>\n<meta 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