{"id":7876,"date":"2023-05-28T12:00:40","date_gmt":"2023-05-28T10:00:40","guid":{"rendered":"https:\/\/revfine.com\/?p=7876"},"modified":"2025-09-17T19:48:08","modified_gmt":"2025-09-17T17:48:08","slug":"jornada-inteligente-do-hospede-para-hoteis","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/pt\/jornada-inteligente-do-hospede-para-hoteis\/","title":{"rendered":"Vamos entrar na era digital: criando uma jornada inteligente para o h\u00f3spede em seu hotel"},"content":{"rendered":"<p><em>O coronav\u00edrus descartou muitas rotinas e pr\u00e1ticas recomendadas bem estabelecidas sem aviso pr\u00e9vio. Em apenas alguns meses, quase todos os aspectos das opera\u00e7\u00f5es hoteleiras tiveram que ser reexaminados e atualizados de uma forma que ningu\u00e9m teria previsto no in\u00edcio de 2020. Para ajud\u00e1-lo a navegar nesta transi\u00e7\u00e3o, este artigo resume dicas pr\u00e1ticas sobre como voc\u00ea pode se adaptar. a jornada do seu h\u00f3spede para a nova realidade.<\/em><\/p>\n<h2>Novos padr\u00f5es de automa\u00e7\u00e3o devido \u00e0 pandemia Corona<\/h2>\n<p>Novos e rigorosos regulamentos de higiene e protocolos de seguran\u00e7a est\u00e3o no centro das muitas mudan\u00e7as que os hot\u00e9is t\u00eam de fazer quando reabrem. Estas mudan\u00e7as transformar\u00e3o a jornada do h\u00f3spede tal como a conhecemos. Voc\u00ea deseja oferecer aos seus h\u00f3spedes um servi\u00e7o ideal durante a fase de reserva, pr\u00e9-estadia, durante a estadia e p\u00f3s-estadia. Continue lendo para saber mais sobre o que mudou e como voc\u00ea pode responder a isso. Alerta de spoiler: prevemos que a automa\u00e7\u00e3o e a otimiza\u00e7\u00e3o de processos definir\u00e3o novos padr\u00f5es para a ind\u00fastria hoteleira.<\/p>\n<h2>Crie uma jornada inteligente para o h\u00f3spede em seu hotel<\/h2>\n<p>Ampliando os per\u00edodos pr\u00e9-estadia, estadia e p\u00f3s-estadia da viagem do h\u00f3spede, listamos as principais novidades que voc\u00ea pode esperar ao longo da experi\u00eancia do h\u00f3spede em seu hotel.<\/p>\n<h2><span style=\"font-size: 18pt;\">Mudan\u00e7as na Fase de Reserva e Pr\u00e9-Estadia<\/span><\/h2>\n<p>Abaixo descrevemos as altera\u00e7\u00f5es na fase de reserva e pr\u00e9-estadia da viagem do h\u00f3spede.<\/p>\n<h3>O que vimos no passado:<\/h3>\n<ul>\n<li>Tarifas n\u00e3o reembols\u00e1veis oferecidas com desconto juntamente com tarifas flex\u00edveis mais caras<\/li>\n<li>Demanda sazonal de diferentes mercados e segmentos de h\u00f3spedes<\/li>\n<\/ul>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-7-76911508' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-7-76911508' data-insertion-no-dbg data-code='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' data-block='7'><\/div>\n<script>\n  ai_run_131800393797 = function(){ai_insert_viewport_code ('ai-insert-7-76911508');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_131800393797 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_667551631693);\n<\/script>\n<\/p>\n<h3>O que o futuro pode reservar:<\/h3>\n<p>Os regulamentos que exigem quarentena na chegada tornar\u00e3o as viagens internacionais um inc\u00f4modo por um tempo. Como resultado, as viagens dom\u00e9sticas provavelmente sofrer\u00e3o um aumento. Como as pessoas ficam presas em casa h\u00e1 tanto tempo, at\u00e9 mesmo as f\u00e9rias s\u00e3o muito procuradas agora.<\/p>\n<p>As viagens multigeracionais s\u00e3o outra tend\u00eancia emergente. Grandes fam\u00edlias que vivem distantes n\u00e3o t\u00eam podido visitar-se e viajar juntas \u00e9 uma \u00f3ptima forma de recuperar o tempo perdido.<\/p>\n<p>Como voc\u00ea pode imaginar, a limpeza ser\u00e1 a prioridade n\u00famero um para muitos h\u00f3spedes. As marcas que comunicam o que est\u00e3o fazendo para manter os h\u00f3spedes seguros ganhar\u00e3o uma vantagem sobre a concorr\u00eancia.<\/p>\n<h3><span style=\"font-size: 16pt;\">Como responder:<\/span><\/h3>\n<p><strong>1. Ofere\u00e7a reservas flex\u00edveis:<\/strong> Tarifas reembols\u00e1veis e pol\u00edticas de cancelamento generosas no seu canal direto ajudar\u00e3o a convencer potenciais h\u00f3spedes a reservar, ganhando o seu neg\u00f3cio sem comiss\u00f5es.<\/p>\n<p><strong>2. Concentre-se no seu mercado interno:<\/strong> Isso significa atingir pessoas que podem chegar at\u00e9 voc\u00ea de trem ou de carro. Localize suas redes sociais e otimize seu conte\u00fado para uma busca nacional para atingir esse mercado. Atenha-se ao seu idioma local e aproveite os feriados para obter os melhores resultados.<\/p>\n<p><strong>3. Destaque as medidas de seguran\u00e7a:<\/strong> Os h\u00f3spedes em potencial devem ver imediatamente por que voc\u00ea \u00e9 a melhor op\u00e7\u00e3o. Destaque o que voc\u00ea est\u00e1 fazendo para manter sua propriedade limpa e segura. Mostre as suas instala\u00e7\u00f5es e servi\u00e7os e todos os novos procedimentos que implementou para garantir a sua seguran\u00e7a.<\/p>\n<p><strong>4. Utilize chatbots:<\/strong> Configure um chatbot com o qual os h\u00f3spedes possam interagir durante suas pesquisas de viagem. Dessa forma, os visitantes do site podem obter respostas r\u00e1pidas e precisas \u00e0s perguntas frequentes e perguntar sobre seus protocolos de higiene, op\u00e7\u00f5es de refei\u00e7\u00f5es, atividades infantis e muito mais. Voc\u00ea ficaria surpreso com o quanto uma resposta r\u00e1pida a essas perguntas pode aumentar sua taxa de convers\u00e3o.<br \/>\nUm chatbot tamb\u00e9m \u00e9 uma \u00f3tima ferramenta para oferecer complementos como check-in antecipado ou transfer\u00eancias para o aeroporto mais tarde na viagem do h\u00f3spede.<\/p>\n<p><strong>5. Use a personaliza\u00e7\u00e3o da estadia antes da chegada:<\/strong> Por \u00faltimo, assim que o h\u00f3spede fizer a reserva, d\u00ea-lhe o prazer de personalizar a sua estadia. Aumentar a oferta de ofertas e servi\u00e7os personalizados para seus convidados cria entusiasmo para a viagem, proporcionando a seus convidados um prazer pelo qual ansiar.<\/p>\n<p>Envio de mensagens direcionadas antes da chegada por meio de uma plataforma de upsell como <a href=\"https:\/\/www.oaky.com\/?utm_source=Revfine.com&amp;utm_medium=Expert%20Partner&amp;utm_campaign=Revfine.com\" target=\"_blank\" rel=\"noopener noreferrer\">Oaky<\/a> permite que voc\u00ea promova ofertas que tornar\u00e3o a estadia do h\u00f3spede mais divertida, memor\u00e1vel, relaxante ou descomplicada. Convide seus convidados a aproveitar ao m\u00e1ximo sua estadia e, ao mesmo tempo, aumentar suas receitas acess\u00f3rias.<\/p>\n<h2><span style=\"font-size: 18pt;\">Mudan\u00e7as na fase de estadia<\/span><\/h2>\n<p>Abaixo descrevemos as mudan\u00e7as na fase de estadia da viagem do h\u00f3spede.<\/p>\n<h3>O que vimos no passado:<\/h3>\n<ul>\n<li>Fazer check-in e check-out na recep\u00e7\u00e3o era uma etapa inegoci\u00e1vel na maioria dos hot\u00e9is<\/li>\n<li>A intera\u00e7\u00e3o cara a cara com a equipe era uma necessidade<\/li>\n<li>A limpeza di\u00e1ria era uma necessidade absoluta<\/li>\n<li>Convidados compartilhando a academia com estranhos era a norma<\/li>\n<\/ul>\n<h3>O que o futuro pode reservar:<\/h3>\n<p>As equipas dos hot\u00e9is e os h\u00f3spedes ter\u00e3o de se adaptar a tr\u00eas tipos de distanciamento f\u00edsico ap\u00f3s a reabertura ap\u00f3s a Covid-19:<\/p>\n<ul>\n<li>Convidado para convidado<\/li>\n<li>Convidado para funcion\u00e1rio<\/li>\n<li>De funcion\u00e1rio para funcion\u00e1rio<\/li>\n<\/ul>\n<p>Isto ter\u00e1 impacto na forma como as pessoas interagem umas com as outras no local, bem como na forma como as propriedades podem fornecer servi\u00e7os.<\/p>\n<h3>Como responder:<\/h3>\n<p><strong>1. Ofere\u00e7a servi\u00e7os remotos:<\/strong> Reduza o contato entre h\u00f3spedes fornecendo o m\u00e1ximo de <em>&#039;servi\u00e7os remotos&#039;<\/em> que poss\u00edvel. Isso inclui espa\u00e7ar as mesas nas salas de jantar, oferecer entretenimento no quarto, como videogames ou pacotes noturnos de cinema, janelas reserv\u00e1veis para se exercitar na academia e colocar as cadeiras de praia mais afastadas.<\/p>\n<p><strong>2. Implementar check-in\/out remoto:<\/strong> Mantenha seus convidados e funcion\u00e1rios seguros, permitindo que os h\u00f3spedes insiram seus dados antes da chegada. O check-in e check-out online adaptam-se perfeitamente \u00e0s novas necessidades da hotelaria, constituindo uma parte importante da experi\u00eancia do h\u00f3spede sem contacto. O check-in online economizar\u00e1 tempo e esfor\u00e7o dos seus h\u00f3spedes e limitar\u00e1 a exposi\u00e7\u00e3o potencial a contaminantes atrav\u00e9s de pontos de contato f\u00edsicos.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-7888\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Smart-Guest-Journey-Hotels-Implement-remote-check-in-check-out.jpg\" alt=\"Smart Guest Journey Hotels - Implementar check-in e check-out remoto\" width=\"1000\" height=\"500\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Smart-Guest-Journey-Hotels-Implement-remote-check-in-check-out-300x150.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Smart-Guest-Journey-Hotels-Implement-remote-check-in-check-out.jpg 1000w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p><strong>3. Ofere\u00e7a op\u00e7\u00f5es de refei\u00e7\u00f5es exclusivas e no quarto:<\/strong> Emocione seus convidados com novas op\u00e7\u00f5es para experimentar suas refei\u00e7\u00f5es \u2013 adicione uma sensa\u00e7\u00e3o caseira oferecendo caf\u00e9 da manh\u00e3 na cama, almo\u00e7o ou jantar para viagem e refei\u00e7\u00f5es exclusivas no quarto em vez de buffets abertos ou servi\u00e7o de restaurante tradicional.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-7889\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Smart-Guest-Journey-Hotels-Provide-exclusive-in-room-dining-options.jpg\" alt=\"Smart Guest Journey Hotels \u2013 Ofere\u00e7a op\u00e7\u00f5es exclusivas de refei\u00e7\u00f5es no quarto\" width=\"1000\" height=\"500\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Smart-Guest-Journey-Hotels-Provide-exclusive-in-room-dining-options-300x150.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Smart-Guest-Journey-Hotels-Provide-exclusive-in-room-dining-options.jpg 1000w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p>Para uma experi\u00eancia especial, experimente usar espa\u00e7os criativos em sua propriedade, como sua su\u00edte mais sofisticada, um jardim privativo ou a praia, para oferecer pacotes gastron\u00f4micos exclusivos.<\/p>\n<p><strong>4. Permitir cancelar o servi\u00e7o de limpeza:<\/strong> Os h\u00f3spedes podem ficar relutantes em deixar os atendentes entrarem em seus quartos depois de fazerem o check-in. Permita que eles aceitem e saiam facilmente do servi\u00e7o de limpeza di\u00e1rio para que tenham controle de seu espa\u00e7o e saibam que podem solicitar o servi\u00e7o se e quando eles precisam disso.<\/p>\n<p><strong>5. Use mensagens diretas:<\/strong> A tecnologia m\u00f3vel, como mensagens diretas aos h\u00f3spedes via Facebook Messenger ou WhatsApp, \u00e9 uma ferramenta perfeita para tornar a intera\u00e7\u00e3o remota com os h\u00f3spedes r\u00e1pida, simples e eficaz, permitindo que a equipe responda imediatamente. Isso permite que voc\u00ea mantenha seus padr\u00f5es de servi\u00e7o, respeitando os requisitos de distanciamento social.<\/p>\n<p>Esta \u00e9 mais uma oportunidade de fazer uso de chatbots. Podem ser utilizados nesta fase para divulgar os servi\u00e7os do hotel, responder perguntas frequentes e pedir feedback durante a estadia.<\/p>\n<p><strong>6. Torne os intervalos de almo\u00e7o seguros para os funcion\u00e1rios:<\/strong> Manter sua equipe segura tamb\u00e9m deve estar no topo de sua agenda. Considere estender o hor\u00e1rio do refeit\u00f3rio para que os funcion\u00e1rios possam espa\u00e7ar os intervalos para almo\u00e7o, permitindo que suas equipes mantenham uma dist\u00e2ncia segura. Ofere\u00e7a lancheiras para comer fora durante os meses de ver\u00e3o (se o tempo permitir) para evitar multid\u00f5es na sala de descanso.<\/p>\n<p><strong>7. Melhorar os processos operacionais (online):<\/strong> A tecnologia ajuda a facilitar o distanciamento social, reduzindo a necessidade de reuni\u00f5es presenciais. Plataformas completas de opera\u00e7\u00f5es hoteleiras, como o hotelkit, ajudam as equipes a se comunicar e colaborar de maneira eficaz por meio de uma interface intuitiva. Isto permite que padr\u00f5es, procedimentos ou diretrizes sejam implementados facilmente.<\/p>\n<p>Tarefas recorrentes, como listas de verifica\u00e7\u00e3o de higiene por hora ou programa\u00e7\u00f5es de limpeza di\u00e1ria, podem ser definidas, priorizadas e alocadas a um funcion\u00e1rio ou equipe. Todos os usu\u00e1rios associados a esta tarefa podem monitorar o progresso e atualiz\u00e1-lo, conforme necess\u00e1rio.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-7890\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Smart-Guest-Journey-Hotels-Improve-operational-processes.jpg\" alt=\"Smart Guest Journey Hotels - Melhore os processos operacionais\" width=\"1000\" height=\"469\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Smart-Guest-Journey-Hotels-Improve-operational-processes-300x141.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2025\/07\/Smart-Guest-Journey-Hotels-Improve-operational-processes.jpg 1000w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<h2><span style=\"font-size: 18pt;\">Mudan\u00e7as na fase p\u00f3s-estadia<\/span><\/h2>\n<p>Abaixo descrevemos as mudan\u00e7as na fase p\u00f3s-estadia da jornada do h\u00f3spede.<\/p>\n<h3>O que vimos no passado:<\/h3>\n<ul>\n<li>A experi\u00eancia do h\u00f3spede muitas vezes terminava assim que o check-out era conclu\u00eddo<\/li>\n<li>No m\u00e1ximo, os h\u00f3spedes recebiam um e-mail solicitando feedback que muitas vezes ficava sem resposta<\/li>\n<\/ul>\n<h3>O que o futuro pode reservar:<\/h3>\n<p>A comunica\u00e7\u00e3o m\u00f3vel pode proporcionar uma oportunidade valiosa para interagir com os seus h\u00f3spedes, agradecer-lhes pelo seu neg\u00f3cio, mostrar-lhes que valoriza a sua opini\u00e3o e incentivar novas reservas.<br \/>\nComo a comunica\u00e7\u00e3o ser\u00e1 maior via celular, os h\u00f3spedes provavelmente estar\u00e3o mais abertos a se comunicar com o hotel pelos mesmos canais, mesmo ap\u00f3s o check-out.<\/p>\n<h3>Como responder:<\/h3>\n<p><strong>1. Envolva-se primeiro \u2013 abra\u00e7os virtuais:<\/strong> Use o seu chatbot mais uma vez para finalizar a estadia dos seus convidados com um pouco de alegria. Deixe seus convidados saberem que sua equipe est\u00e1 grata pelo apoio.<\/p>\n<p><strong>2. Solicite feedback on-line:<\/strong> Se eles ficaram satisfeitos com seu servi\u00e7o, este \u00e9 o momento perfeito para sugerir que deixem um coment\u00e1rio para ajud\u00e1-lo a obter mais tra\u00e7\u00e3o online. O que eles amaram? O que voc\u00ea poderia ter feito melhor?<\/p>\n<p><strong>3. Construir lealdade (para toda a vida):<\/strong> Voc\u00ea conseguiu recontratar funcion\u00e1rios como resultado dessas reservas antecipadas? Deixe seus convidados saberem que eles ajudaram a fazer isso acontecer. Fa\u00e7a com que os h\u00f3spedes participem de sua jornada de recupera\u00e7\u00e3o e deixe-os se sentirem parte da fam\u00edlia do seu hotel.<\/p>\n<p>Crie um programa de fidelidade para os h\u00f3spedes que est\u00e3o hospedados no seu hotel durante esses tempos dif\u00edceis. No futuro, voc\u00ea poder\u00e1 oferecer um desconto para uma futura estadia ou organizar um jantar ou evento exclusivo para eles.<\/p>\n<p><div class='ai-viewports ai-viewport-1 ai-viewport-2 ai-insert-4-40749528' style='padding: 10px 5px 20px 5px;' data-insertion-position='prepend' data-selector='.ai-insert-4-40749528' data-insertion-no-dbg data-code='PGRpdiBjbGFzcz0nY29kZS1ibG9jayBjb2RlLWJsb2NrLTQgYWktdHJhY2snIGRhdGEtYWk9J1d6UXNJaUlzSWlvcUtpQkNRVTVPUlZJNklFUmxjMnQwYjNBZ0xTQkNZVzV1WlhJZ1UyaHZjblJqYjJSbElESWlMQ0lpTERGZCcgc3R5bGU9J3BhZGRpbmc6IDEwcHggNXB4IDIwcHggNXB4Oyc+Cgo8ZGl2IGNsYXNzPSdhaS1yb3RhdGUgYWktdW5wcm9jZXNzZWQgYWktcm90YXRlLTQtNDI1MTI1MzAnIHN0eWxlPSdwb3NpdGlvbjogcmVsYXRpdmU7Jz4KPGRpdiBjbGFzcz0iYWktcm90YXRlLW9wdGlvbiIgZGF0YS1pbmRleD0iMSIgZGF0YS1uYW1lPSJRUT09IiBkYXRhLWNvZGU9IlBHUnBkaUJqYkdGemN6MG5ZMjlrWlMxaWJHOWpheUJqYjJSbExXSnNiMk5yTFRRd0lHRnBMWFJ5WVdOckp5QmtZWFJoTFdGcFBTZFhlbEYzVEVSQmMwbHBiMmRSYlVaMVltMVdlVWxIVW14ak1uUXdZak5CWjB4VFFrTlJWa0ZuU1RCRloweFRRa1JhVnpWclpWYzBhVXhEU1dsTVJFcGtKeUJ6ZEhsc1pUMG5iV0Z5WjJsdU9pQTRjSGdnTURzZ1kyeGxZWEk2SUdKdmRHZzdKejRLUEdFZ2FISmxaajBpYUhSMGNITTZMeTluYnk1alpXNWtlVzR1WTI5dEwyd3ZNamt6TkRBeUx6SXdNalV0TURrdE1ETXZNbTUwTkhJMU1pSWdkR0Z5WjJWMFBTSmZZbXhoYm1zaUlISmxiRDBpYm05dmNHVnVaWElpSUdOc1lYTnpQU0pDWVc1dVpYSXRJMEV0UVdaMFpYSXRVR0Z5WVdkeVlYQm9JajQ4YVcxbklHTnNZWE56UFNKaGJHbG5ibTV2Ym1VZ2MybDZaUzFtZFd4c0lIZHdMV2x0WVdkbExUTTJNVEUySWlCemNtTTlJbWgwZEhCek9pOHZkM2QzTG5KbGRtWnBibVV1WTI5dEwzZHdMV052Ym5SbGJuUXZkWEJzYjJGa2N5OHlNREkxTHpFd0wwTmxibVI1YmkxQlNTMUVhV2RwZEdGc0xVMWhjbXRsZEdsdVp5MUhkV2xrWlMweU1EQXdMbWRwWmlJZ1lXeDBQU0lpSUhkcFpIUm9QU0l4TVRBd0lpQm9aV2xuYUhROUlqSXdNQ0lnTHo0OEwyRStQQzlrYVhZK0Nnbz0iPgo8L2Rpdj4KPGRpdiBjbGFzcz0iYWktcm90YXRlLW9wdGlvbiIgZGF0YS1pbmRleD0iMiIgZGF0YS1uYW1lPSJRZz09IiBkYXRhLWNvZGU9IkNqeGthWFlnWTJ4aGMzTTlKMk52WkdVdFlteHZZMnNnWTI5a1pTMWliRzlqYXkwME1TQmhhUzEwY21GamF5Y2daR0YwWVMxaGFUMG5WM3BSZUV4RVFYTkphVzluVVcxR2RXSnRWbmxKUjFKc1l6SjBNR0l6UVdkTVUwSkRVVlpCWjBrd1NXZE1VMEpLVWtkV2FGVjVTWE5KYVVselRXd3dQU2NnYzNSNWJHVTlKMjFoY21kcGJqb2dPSEI0SURBN0lHTnNaV0Z5T2lCaWIzUm9PeWMrQ2p4aElHaHlaV1k5SW1oMGRIQnpPaTh2WjI4dWNtVjJMbWxrWldGekxtTnZiUzlsYmkxMWJteHZZMnRwYm1jdGNtVjJaVzUxWlMxd2IzUmxiblJwWVd3L1AzVjBiVjl6YjNWeVkyVTljSFZpYkdsallYUnBiMjRtWVcxd08zVjBiVjl0WldScGRXMDlaR2x6Y0d4aGVTWmhiWEE3ZFhSdFgyTmhiWEJoYVdkdVBXWjVNalZmWjJ4aVgySjFaR2RsZEY5bFpTWmhiWEE3ZFhSdFgyTnZiblJsYm5ROWNHaHZZM1Z6ZDJseVpTWmhiWEE3ZFhSdFgzUmxjbTA5Y21WMlptbHVaU0lnZEdGeVoyVjBQU0pmWW14aGJtc2lJSEpsYkQwaWJtOXZjR1Z1WlhJaUlHTnNZWE56UFNKQ1lXNXVaWEl0STBJdFFXWjBaWEl0VUdGeVlXZHlZWEJvSWo0OGFXMW5JR05zWVhOelBTSmhiR2xuYm01dmJtVWdjMmw2WlMxbWRXeHNJSGR3TFdsdFlXZGxMVE0xTnpNM0lpQnpjbU05SW1oMGRIQnpPaTh2ZDNkM0xuSmxkbVpwYm1VdVkyOXRMM2R3TFdOdmJuUmxiblF2ZFhCc2IyRmtjeTh5TURJMUx6QTVMMGxFWldGVExWVnViRzlqYTJsdVp5MVNaWFpsYm5WbExVSmhibTVsY2kweU1EQXRNVEV3TUM1bmFXWWlJR0ZzZEQwaUlpQjNhV1IwYUQwaU1URXdNQ0lnYUdWcFoyaDBQU0l5TURBaUlDOCtQQzloUGp3dlpHbDJQZ289Ij4KPC9kaXY+CjwvZGl2Pgo8c2NyaXB0PmlmICh0eXBlb2YgYWlfanNfY29kZSA9PSAnYm9vbGVhbicpIHt2YXIgYWlfYmxvY2tfZGl2ID0gZG9jdW1lbnQucXVlcnlTZWxlY3RvciAoJy5haS1yb3RhdGUtNC00MjUxMjUzMCcpOyBhaV9wcm9jZXNzX3JvdGF0aW9uIChhaV9ibG9ja19kaXYpOyBhaV9ibG9ja19kaXYuY2xhc3NMaXN0LnJlbW92ZSAoJ2FpLXJvdGF0ZS00LTQyNTEyNTMwJyk7fTs8L3NjcmlwdD4KPC9kaXY+Cg==' data-block='4'><\/div>\n<script>\n  ai_run_984445627803 = function(){ai_insert_viewport_code ('ai-insert-4-40749528');};\n  if (document.readyState === 'complete' || (document.readyState !== 'loading' && !document.documentElement.doScroll)) ai_run_984445627803 (); 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else document.addEventListener ('DOMContentLoaded', ai_run_211772197795);\n<\/script>\n<\/p>\n<p><strong>Voc\u00ea provavelmente enfrentar\u00e1 muitas mudan\u00e7as no futuro \u00e0s quais ser\u00e1 um desafio se adaptar. Pergunte aos seus convidados o que eles querem e precisam de voc\u00ea, para que voc\u00ea possa melhorar a experi\u00eancia deles da melhor maneira poss\u00edvel. Aproveite o poder da tecnologia hoteleira inovadora \u2013 com estas dicas pr\u00e1ticas, voc\u00ea pode usar o que h\u00e1 de mais moderno em tecnologia hoteleira para criar uma viagem perfeita, segura e personalizada para os h\u00f3spedes.<\/strong><\/p>\n<div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<h3>Mais dicas para expandir seus neg\u00f3cios<\/h3>\n<strong>Revfine.com<\/strong> \u00e9 a plataforma de conhecimento l\u00edder para a ind\u00fastria de hospitalidade e viagens. Profissionais usam nossos insights, estrat\u00e9gias e dicas pr\u00e1ticas para se inspirar, otimizar receita, inovar processos e melhorar a experi\u00eancia do cliente.<br><br>\n\nExplore conselhos de especialistas sobre gest\u00e3o, marketing, revenue management, opera\u00e7\u00f5es, software e tecnologia em nosso dedicado <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/\">Hotel<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/hospitalidade\/\">Hospitalidade<\/a><\/span>, e <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/viajar-por\/\">Viagem de Turismo<\/a><\/span> categorias.<\/div>","protected":false},"excerpt":{"rendered":"<p>O Coronavirus lan\u00e7ou uma s\u00e9rie de rotinas bem estabelecidas e pr\u00e1ticas recomendadas ao mar sem aviso pr\u00e9vio. Em apenas alguns meses, quase todos os aspectos das opera\u00e7\u00f5es do hotel tiveram que ser reexaminados e atualizados de maneiras que ningu\u00e9m teria previsto no in\u00edcio de 2020. Para ajud\u00e1-lo a navegar nessa transi\u00e7\u00e3o, este artigo resume dicas pr\u00e1ticas sobre como voc\u00ea pode se adaptar seu convidado<\/p>","protected":false},"author":1,"featured_media":7887,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[221,766,759],"tags":[170],"class_list":["post-7876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corona","category-smart-hotel","category-hotel-trends","tag-oaky"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Let\u2019s Get Digital: Creating a Smart Guest Journey for Your Hotel<\/title>\n<meta name=\"description\" content=\"This article sums up actionable tips on how hotels can digitalise the guest journey. 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