“To accommodate work/life balance and bleisure, brands would be smart to support properties with affordable ideas to help hotels retrofit the designs of legacy breakfast and common spaces that better fit and delight families. The pressure to accommodate more people per room than the hotel was designed for is adding to the stress on the building and staff members. Waiting for elevators or waiting for a table may seem like a small irritant, but our goal must be to provide a frictionless experience, and adapt to the new traveler expectations in a positive way, rather than by simply degrading service.
For new properties, I would recommend that the hotel should be able to attract a variety of business types, not just business or not just leisure, because we never want to find that we’ve put all our eggs in one basket when one business type dries up due to circumstances outside of our control. If you want guests to love your business and return, recommend, and review your property highly, design with thoughtfulness and love for people, because we still crave our comforts and experiences no matter why we travel.”