Loading...

Operations

Five AI Shifts Reshaping the Hotel Guest Journey

2026-02-09T12:21:36+01:00

Artificial intelligence is entering a new phase in hospitality, where its impact depends on how well it supports continuity across the guest experience. Travelers increasingly expect seamless interactions from discovery through departure, regardless of channel or touchpoint. As AI becomes embedded in how guests search, decide, and engage, hotels must think beyond isolated tools and toward connected systems that guide

Five AI Shifts Reshaping the Hotel Guest Journey2026-02-09T12:21:36+01:00

The Myth of “Full = Profitable” in Hotels

2026-02-09T12:21:52+01:00

On paper, everything looks fantastic. Occupancy is high, revenue is growing, and hotel teams are running at full speed. And yet… profitability still feels weirdly fragile. Many hotels’ results look great on paper, the kind you’d happily show in a meeting, but volume doesn’t always buy peace of mind. In this article, you'll learn why traditional hotel metrics fall short

The Myth of “Full = Profitable” in Hotels2026-02-09T12:21:52+01:00

What Is EBITDAR and Why Does it Matter for Hotel Profitability?

2026-02-09T12:22:56+01:00

EBITDAR is a financial metric that stands for earnings before interest, taxes, depreciation, amortization, and restructuring or rent costs. It is sometimes used by hospitality businesses to assess financial health. As a metric, EBITDAR is important because it helps to level the playing field when comparing businesses with different structures and rent costs. This allows financial assessments to focus on

What Is EBITDAR and Why Does it Matter for Hotel Profitability?2026-02-09T12:22:56+01:00

Shared Data Language for More Effective Hotel Team Collaboration

2026-01-27T12:09:33+01:00

Hotel teams are surrounded by data, yet alignment often feels harder than ever. Revenue, sales, marketing, finance, and operations all look at performance through different lenses. This article shows how a shared data language helps you collaborate better, reduce friction, and move from debate to confident decisions faster, without adding more reports or meetings. What Is a Shared Data Language

Shared Data Language for More Effective Hotel Team Collaboration2026-01-27T12:09:33+01:00

Overbooking Done Right: How to Fill Rooms Without Upsetting Guests

2026-01-27T12:10:08+01:00

Imagine you're at the front desk, midway through a busy day, when you suddenly realize you’re overbooked. Guests are still pouring in, but you know—awkward conversations and unhappy faces await you. But overbooking doesn’t have to be chaotic. When done strategically, it can increase occupancy and revenue. This article will show you how to master overbooking and turn a stressful

Overbooking Done Right: How to Fill Rooms Without Upsetting Guests2026-01-27T12:10:08+01:00

Balancing System and Manual Forecasts for Ideal Hotel Budgeting

2026-01-13T14:59:12+01:00

Question for Our Revenue Management Expert Panel: What is the “ideal” budget process for hotels? Is it relying entirely on tech-based forecasting, or also maintaining manual forecasts to ensure accuracy? (Question proposed by Mariska van Heemskerk) Our Revenue Management Expert Panel Niko Krauseneck - Founder, RevenueRebel Massimiliano Terzulli - Revenue Management Consultant, Franco

Balancing System and Manual Forecasts for Ideal Hotel Budgeting2026-01-13T14:59:12+01:00

The Budgeting Blind Spots Hotels Can’t Afford in 2026

2025-12-17T12:46:22+01:00

Many hotel budgets fail before they're even approved—not because the math is wrong, but because the thinking is outdated. Every year, many budgets collapse under the weight of assumptions. For 2026, the question shouldn't be how much you will spend, but how fast you can adapt. It's time to expose the blind spots that quietly cost hotels their edge. In

The Budgeting Blind Spots Hotels Can’t Afford in 20262025-12-17T12:46:22+01:00

The Housekeeping Robots Driving Hospitality Industry Innovation

2026-01-03T20:59:31+01:00

Housekeeping robots are machines capable of carrying out tasks typically associated with housekeeping departments, such as cleaning, tidying, and moving objects. These machines are used to reduce the workload of housekeeping staff and improve operational efficiency. In this article, you can learn more about housekeeping robots and explore examples of some of the most innovative robots in use right now.

The Housekeeping Robots Driving Hospitality Industry Innovation2026-01-03T20:59:31+01:00

Discover The Latest Housekeeping Trends for 2026

2025-12-17T12:46:44+01:00

It is important for hotels to keep up with the latest housekeeping trends, as these will influence customer expectations. Furthermore, many of these trends have emerged because they provide ways to manage a housekeeping team effectively, boost efficiency, and improve guest satisfaction. In this article, you can read about the most significant trends to follow to optimize your hotel's operations

Discover The Latest Housekeeping Trends for 20262025-12-17T12:46:44+01:00

Why Hotel Analytics Should Be in Everyone’s Hands

2025-11-05T17:34:24+01:00

Data has become the new language of hospitality, but not everyone in the hotel industry speaks it fluently. Too often, analytics live in reports seen only by a few, while decisions are made by many. In today’s fast-moving market, that’s a luxury no hotel can afford. Making analytics accessible to everyone isn’t a trend; it’s a competitive necessity. The Hidden

Why Hotel Analytics Should Be in Everyone’s Hands2025-11-05T17:34:24+01:00

Is Room Standardisation Helping or Harming Hotel Profitability?

2025-10-23T15:27:48+02:00

Question for Our Revenue Management Expert Panel: Is standardising room categories boosting bookings but diluting hotel individuality, or limiting a property’s ability to stand out and stay profitable? (Question by Nikolas Hall) Our Revenue Management Expert Panel Massimiliano Terzulli - Revenue Management Consultant, Franco Grasso Revenue Team Tamie Matthews - Revenue, Sales

Is Room Standardisation Helping or Harming Hotel Profitability?2025-10-23T15:27:48+02:00

Hospitality Leaders Reflect on Career Lessons and Growth Tips

2025-10-23T15:30:41+02:00

Question for Our Hotel Marketing Expert Panel Knowing what you know now about career paths, developing skills and gaining experience in the hospitality industry, what advice would you give to your younger self on first entering the workforce?  Our Marketing Expert Panel Michael J. Goldrich - Founder & Chief Advisor, Vivander Moriya

Hospitality Leaders Reflect on Career Lessons and Growth Tips2025-10-23T15:30:41+02:00

Hotel Energy Solution: Save Money and The Planet

2025-10-21T12:30:05+02:00

The right hotel energy solution is a major concern for any hotel business. Rising energy costs can dramatically affect your bottom line. In addition, today's eco-minded travelers are increasingly concerned with the impact of their stay on the environment. In this article, you'll learn how your hotel business can reduce costs, attract more guests, and care for the planet at

Hotel Energy Solution: Save Money and The Planet2025-10-21T12:30:05+02:00

Hotel Profit Management Redefining Performance for the Future

2025-10-03T15:00:06+02:00

For years, revenue management was the commercial heartbeat of hotels: optimizing room rates, forecasting demand, and filling beds efficiently. But the landscape has shifted. Relying solely on RevPAR is like saying you watched a movie after watching the trailer; you may know what it is about, but you miss the full plot. To thrive in a world of rising costs

Hotel Profit Management Redefining Performance for the Future2025-10-03T15:00:06+02:00

The Future of Hotel Competitiveness is Connectivity

2026-01-20T12:13:31+01:00

The future of hotel competitiveness is being redefined by connectivity. No longer just background infrastructure, seamless integrations are now a critical driver of growth and profitability. Hotels that embrace connectivity gain visibility, control, and efficiency. Those who ignore it risk falling behind with costly errors and missed opportunities. In this article, you’ll learn how internal and external connectivity increase visibility,

The Future of Hotel Competitiveness is Connectivity2026-01-20T12:13:31+01:00

Your Hotel Q4 Playbook for Forecasts and Budgets in Fall

2025-09-23T12:16:11+02:00

’Tis the season: pumpkin spice lattes, cozy sofa-tea time, and the world turning shades of orange and red. Fall is upon us, and soon the pumpkins and Halloween decorations will be everywhere. And in hospitality? It means the budgeting and forecasting season. Only now you have less time than usual because September and October are no longer quiet months. They’re

Your Hotel Q4 Playbook for Forecasts and Budgets in Fall2025-09-23T12:16:11+02:00

Food and Beverage Analytics Driving Hotel Profitability Growth

2025-08-25T14:56:42+02:00

In lifestyle and full-service hotels, Food and Beverage (F&B) can generate 40–50% of total revenue. Sustaining profitability means attracting and retaining high-value guests, boosting in-house spending, ensuring satisfaction, and controlling costs. Yet data silos make this difficult, with PMS, POS, and finance systems often disconnected. While hotels focus on room revenue, F&B is equally essential, especially in resorts and lifestyle

Food and Beverage Analytics Driving Hotel Profitability Growth2025-08-25T14:56:42+02:00

Cliches About Revenue Management, Guests’ Quality, and Brand Reputation

2026-01-21T19:24:28+01:00

What do hoteliers resist about revenue management? One common pushback is lowering prices below a certain psychological threshold. Yet, it's essential during low demand and pays off later. Some hoteliers believe: "I cannot sell below a certain figure because otherwise low-quality guests will arrive and lower the hotel's image; I prefer to stay empty and not sell." Yet, those who

Cliches About Revenue Management, Guests’ Quality, and Brand Reputation2026-01-21T19:24:28+01:00
Go to Top