Housekeeping SOPs (standard operating procedures) and digital checklists are not there to help managers guarantee consistency, accuracy, and quality. Their value lies in saving you time and money by ensuring your housekeeping team is full of hardworking, detail-oriented members. Learn how to unlock the true potential of housekeeping SOPs and download the essential checklists to launch your hotel to success.
Hotel owners have an important role to play, as they are ultimately responsible for the business and for ensuring the right employees are working in the right areas. In this article, you will be able to learn all about the role of a hotel owner, find out about hotel management companies, and explore different hotel management structures. Quick Menu What
A night auditor's role is to help guests during the night hours and to balance the day's accounts. Guests arriving at night may be checked in by the night auditor, who will also take reservations and see any requests that might arise. The night auditor's duties involve processing the hotel's invoices, reconciling accounts, and processing staff pay cheques. Quick Menu
Hotel breakfasts are a great way for guests to start off the day -- and a way to help your hotel stand out from the crowd. A delicious breakfast with varied options can really create a good impression that will stay with your visitors. In this article, you'll get an overview of hotel breakfast possibilities and how to exceed your
When guests assess the quality of a hotel, they are largely going to be judging the effectiveness of hotel operations. However, these operations are made up of a number of interlinked departments, which need to deliver on their own offering, while also collaborating with other departments to provide a seamless guest experience. In this hotel operations guide, you can learn
Types of hotel rooms range from the simplest dorms and motel bedrooms to luxury suites and apartments. There are as many different hotel room types as there are travellers. In this article, you'll learn everything you need to know about the range of hotel rooms on offer and how these categories are helpful. Quick Menu What Is the Hotel Industry?
There is a recognized need for proactive revenue strategy and technology investment for many hotels. However, once the new technologies are integrated, there remains an open question: who’s going to keep this operation running smoothly and profitably as opening day approaches and beyond? Factors to Help You Identify the Best Staff Below you find some factors that will help you
Hotel departments are the different sections that make up a hotel or resort business. A hotel is a complex system, requiring a number of different departments that must function and work together to create a cohesive whole. In this article, you'll learn all about the different departments that are required to run a hotel, from the front desk to accounts
"Restaurant", meaning a business or organisation that offers food and drink to paying guests, is a word with a long history and many different interpretations. Restaurants of one kind or another are popular all over the world, generating huge amounts of economic activity. In this article, you'll learn everything you need to know about restaurants and the wider food and
Restaurant chatbots are playing an increasingly valuable role within hospitality, helping businesses to deliver customer service on an around-the-clock basis while saving both time and money. In this article, you can learn more about what these chatbots are, how they work, why they are used, and how they can be beneficial. Quick Menu What is a Restaurant Chatbot? What Can
Housekeeping technology has an important role to play within hotels because it can assist the housekeeping department with its core tasks, while also allowing the team to improve efficiency and track and report progress. In this article, you can learn all about the latest technology being used within the field of hotel housekeeping. Quick Menu What is the Hotel Industry?
Front office hotel staff are among the most important employees in any modern property, as they are a regular point of contact for guests. In this article, you will be able to learn about what the front office department is, how it can be defined, what the key tasks and responsibilities are, and how technology can help the department. Quick
The role of the room attendant is of vital importance to hotels because it can have a huge bearing on presentation and overall customer satisfaction levels. In this article, you can learn all there is to know about the job, including a definition, an outline of the key duties and responsibilities, and an overview of associated technology. Quick Menu What
Hotel housekeeping is one of the most important elements of customer service, because all guests want to stay in a hotel that is clean, tidy, comfortable, aesthetically appealing, and organised or arranged appropriately. In this article, you can learn some tricks and strategies for keeping your hotel just the way guests like it. Quick Menu What is Hotel Housekeeping? Devising
Getting guests to return after travel restrictions were lifted wasn't a challenge for most hotels. But winning back the staff who left the industry has proven difficult. As a result, understaffing has become one of the pandemic's toughest consequences for hotels. This creates new problems for an industry still recovering from months of closures. But while there's no one solution,
OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It's one less decision they need to make. In this article, you'll see how thinking of breakfast as a profit center – setting, food, service, environment – impacts your hotel's
Hotel housekeeping is a vital part of the operation of any hotel business, therefor knowing the housekeeping duties is essential. It's the housekeeping department that ensures guests can enjoy a clean, sanitary and aesthetically appealing space when they come to stay. In this article, you'll learn all about the functions and duties of the hotel housekeeping department, what jobs are
Investing in the right restaurant management software can greatly improve the efficiency and overall effectiveness of your business. Of course, to actually find the best solutions for your restaurant, you need to understand the different types of software on the market and how they work. This article will explore a variety of restaurant management solutions, their benefits, the main features,