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Is Conversational AI a Good Fit for Guest Communications?

2024-02-26T17:28:47+01:00

The power of Artificial Intelligence (AI) has been making waves in the hospitality industry. Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. Beyond the Hype: Sophistication of Conversational AI Before exploring the answer

Is Conversational AI a Good Fit for Guest Communications?2024-02-26T17:28:47+01:00

Housekeeping Technology; The Latest Tech used in Hotel Housekeeping

2024-02-29T16:07:40+01:00

Housekeeping Technology Housekeeping technology refers to integrating advanced tools and software in hotel housekeeping operations. It's important for streamlining cleaning processes, managing staff workload, improving room readiness efficiency, and enhancing overall guest satisfaction. These technologies can include automated scheduling systems, real-time room status updates, and mobile applications for task management, significantly improving operational efficiency and service quality in the hospitality

Housekeeping Technology; The Latest Tech used in Hotel Housekeeping2024-02-29T16:07:40+01:00

Front Office Technology: The Latest Tech for the Reception in 2024

2024-02-29T16:26:41+01:00

Front Office Technology Front office technology in the hospitality industry encompasses advanced software and tools used at the hotel's front desk. This technology streamlines check-in and check-out processes, manages reservations, and enhances guest services. Improving operational efficiency, offering personalized guest experiences, and providing real-time data and insights for better decision-making is important. Modern front office technology is crucial for optimizing

Front Office Technology: The Latest Tech for the Reception in 20242024-02-29T16:26:41+01:00

Discover The Latest Housekeeping Trends for 2024

2024-03-04T14:42:57+01:00

Housekeeping Trends Housekeeping trends in the hospitality industry involve adopting new technologies, sustainable practices, and innovative methods to enhance the efficiency and effectiveness of housekeeping services. These trends are important as they contribute to improving guest satisfaction, optimizing resource use, and maintaining high standards of cleanliness and hygiene. By staying abreast of these trends, hotels can better meet guest expectations,

Discover The Latest Housekeeping Trends for 20242024-03-04T14:42:57+01:00

Learn How Breakfast Service Can Be a Profit Center for Your Hotel

2023-12-29T16:28:39+01:00

OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It's one less decision they need to make. In this article, you'll see how thinking of breakfast as a profit center – setting, food, service, environment – impacts your hotel's

Learn How Breakfast Service Can Be a Profit Center for Your Hotel2023-12-29T16:28:39+01:00

Embracing Hybrid Hospitality: A Blueprint for Boosting Hotel Revenue

2023-12-29T16:31:03+01:00

In the ever-evolving landscape of the hospitality industry, it can feel hard to stay ahead of the curve – or even in the middle of it. However, changing habits, attitudes, and trends send a clear message: the status quo is no longer sufficient to meet the complex needs of modern guests. The solution? Embrace a flexible tech stack and adopt

Embracing Hybrid Hospitality: A Blueprint for Boosting Hotel Revenue2023-12-29T16:31:03+01:00

A Comprehensive Overview of All Hotel Positions

2024-03-07T12:59:03+01:00

Hotel Positions Hotel positions encompass a variety of roles within a hotel's operation, such as management, front office, housekeeping, food and beverage, and maintenance. These positions are crucial as they collectively ensure the smooth running of the hotel, delivering quality guest experiences and maintaining its reputation and operational efficiency. Key Takeaways Diverse Role Spectrum: Covers various roles, from front office

A Comprehensive Overview of All Hotel Positions2024-03-07T12:59:03+01:00

Hotel Departments: Learn About All the 7 Sections of a Hotel

2024-03-07T16:58:04+01:00

Hotel Departments Hotel departments are integral units within a hotel that collaborate to provide exceptional guest experiences and efficient operations. These departments, including front desk, housekeeping, food and beverage, and maintenance, are essential for a hotel's smooth functioning and directly impact guest satisfaction, operational efficiency, and the overall success of the hotel. Key Takeaways Diversity of Departments: Outlines the variety

Hotel Departments: Learn About All the 7 Sections of a Hotel2024-03-07T16:58:04+01:00

Front Office Department in Hotel: Everything You Need to Know

2024-03-07T17:25:42+01:00

Front Office Department in Hotel The front office department in a hotel is a critical area where guests first encounter hotel staff. It manages key functions like reservations, guest services, and check-ins/check-outs. This department is essential for creating first impressions, ensuring guest satisfaction, and effectively managing room inventory and billing, making it vital for a hotel's operation and reputation. Key

Front Office Department in Hotel: Everything You Need to Know2024-03-07T17:25:42+01:00

Hotel Front Office: Learn About Tasks, Responsibilities, Roles & More

2024-03-07T17:29:54+01:00

Hotel Front Office The hotel front office is the hub of guest services and operations in a hotel. It's where guests first interact with the hotel, handling check-ins, check-outs, guest inquiries, and providing personalized services. Its importance lies in setting the initial impression and overall guest experience, directly influencing customer satisfaction and retention in the hospitality industry. Key Takeaways Customer

Hotel Front Office: Learn About Tasks, Responsibilities, Roles & More2024-03-07T17:29:54+01:00

Housekeeping Job Description: Key Duties and Skills Required

2023-12-21T12:13:16+01:00

Housekeeping jobs are some of the most vital positions within any business in the hotel industry, but there is sometimes some confusion about what these jobs entail and the skills needed. In this article, you will be able to read a detailed housekeeping job description so that you understand the role itself and the qualities required for success. Table of

Housekeeping Job Description: Key Duties and Skills Required2023-12-21T12:13:16+01:00

Facing Automation Fears: A Perspective for Hoteliers

2023-12-06T10:54:40+01:00

For some, advancements in automation bring a profound sense of dread. Worrying about the big-picture societal challenges that may come with the widespread adoption of new, advanced generative AI tools is understandable. But instead of fretting about whatever dystopian worst-case scenario automation may bring, it's time to take a step back for perspective and think of how automation may apply

Facing Automation Fears: A Perspective for Hoteliers2023-12-06T10:54:40+01:00

Food Ordering System: How to Choose the Best One for Your Property?

2024-03-11T12:53:17+01:00

Food Ordering System A food ordering system is a digital platform enabling customers to order meals online from restaurants. It is important because it streamlines the ordering process, increases restaurant efficiency, and enhances customer convenience. By providing a seamless interface, it supports business growth and meets the rising demand for quick and easy access to various foods. Key Takeaways Simplifying

Food Ordering System: How to Choose the Best One for Your Property?2024-03-11T12:53:17+01:00

Hotel Concierge: Learn About Guest Services Representatives of a Hotel

2024-03-11T12:55:56+01:00

Hotel Concierge Hotel concierge services provide personalized assistance to guests, such as making restaurant reservations, arranging transportation, and suggesting local attractions. This role is crucial for enhancing guest experiences, ensuring comfort and convenience, and elevating the hotel's reputation for outstanding customer service. They are pivotal in creating memorable and bespoke travel experiences. Key Takeaways Get Tickets/Taxis: Concierges can secure transportation

Hotel Concierge: Learn About Guest Services Representatives of a Hotel2024-03-11T12:55:56+01:00

The Role of Hotel Reception Staff on Revenue Management

2023-12-06T11:00:29+01:00

Your hotel can do everything right, but if your customers aren’t happy, that can lead to a loss of revenue. Why? Unhappy customers leave negative reviews, and that affects future bookings. The Importance of a Positive Hotel Reputation Recently, while browsing some online property reviews, one stood out. "... we were disappointed by the lack of clarity of the reception

The Role of Hotel Reception Staff on Revenue Management2023-12-06T11:00:29+01:00

The Benefits of Offering Multiple Payment Methods at Your Hotel

2023-12-20T17:28:58+01:00

The world of hotel payments is everchanging. New payment methods are constantly being introduced into the market, from cash and bank transfers to credit cards and digital wallets. To satisfy guest expectations and encourage direct bookings, lodging operators must stay on top of emerging trends and offer the latest payment methods. The Importance of a Seamless Payment Experience In addition

The Benefits of Offering Multiple Payment Methods at Your Hotel2023-12-20T17:28:58+01:00

Hotel Night Auditor: How Technology is Changing the Role in Hotels

2024-03-11T12:48:17+01:00

Hotel Night Auditor Hotel night auditors are crucial hotel staff who work overnight to manage accounting and front desk functions. They ensure accurate financial transactions, handle guest inquiries, and prepare daily reports. Their role is important for maintaining the hotel's financial integrity, providing quality customer service, and ensuring smooth operations and guest satisfaction outside regular business hours. Key Takeaways The

Hotel Night Auditor: How Technology is Changing the Role in Hotels2024-03-11T12:48:17+01:00

Interview with CEO & Co-Founder Adam Harris of Cloudbeds

2023-12-06T11:19:30+01:00

In this article, we'll interview Adam Harris, the CEO and co-founder of Cloudbeds. Adam has vastly simplified the typically complicated world of OTAs, payments, reservations, and reporting so hoteliers can spend time on their most important job - taking care of their guests. Can you tell us a bit about yourself? I'm

Interview with CEO & Co-Founder Adam Harris of Cloudbeds2023-12-06T11:19:30+01:00
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