If you plan to roll out a new smart technology or artificial intelligence tool at your hotel, you need to design a thorough team onboarding process. Getting your hotel staff on board with a new solution is key to successful adoption and operational efficiency, but it can also positively impact employee morale and retention. Many hoteliers miss out on this
Housekeeping Technology Housekeeping technology refers to integrating advanced tools and software in hotel housekeeping operations. It's important for streamlining cleaning processes, managing staff workload, improving room readiness efficiency, and enhancing overall guest satisfaction. These technologies can include automated scheduling systems, real-time room status updates, and mobile applications for task management, significantly improving operational efficiency and service quality in the hospitality
Digital Trends in the Hotel Industry Digital trends in the hotel industry refer to adopting technology-driven solutions and innovations in the hospitality industry. These trends are vital for enhancing guest experiences, improving operational efficiency, and staying competitive. Key examples include mobile check-in, smart room features, and personalized guest services through data analytics. Key Takeaways Rise of Virtual Reality: VR technology
Front Office Technology Front office technology in the hospitality industry encompasses advanced software and tools used at the hotel's front desk. This technology streamlines check-in and check-out processes, manages reservations, and enhances guest services. Improving operational efficiency, offering personalized guest experiences, and providing real-time data and insights for better decision-making is important. Modern front office technology is crucial for optimizing
Hotel Innovations Hotel innovations refer to adopting new technologies, services, and practices in the hospitality industry to enhance guest experience and operational efficiency. These innovations are important as they keep hotels competitive, increase guest satisfaction, and drive the industry forward with cutting-edge solutions in a rapidly evolving market. Key Takeaways Mobile Check-In and Check-Out: Streamlines guest arrival/departure, enhancing convenience and
Fear not. Robots won’t take our jobs. In the hospitality sphere, robots - or rather artificial intelligence - can propel our productivity, making our work more effective and our time more efficient. Here are six ways hotel marketing teams are using AI today. The Rise Of AI It’s barely been a year since access to generative artificial intelligence (AI) technology
Hotel Technology Trends Hotel technology encompasses a range of digital and automated solutions implemented in the hospitality industry. This technology streamlines operations, enhances guest experiences, and improves service efficiency. It includes innovations like mobile check-in, smart room controls, and AI-driven customer service tools. Its importance lies in elevating operational efficiency, personalizing guest experiences, and keeping pace with evolving industry standards
Question for Our Hotel Marketing Expert Panel How Are Current Tech Trends Impacting the Hotel Experience In 2023? Our Marketing Expert Panel Thom de Graaf - Digital Marketing Specialist at Orange Hotel Marketing Tamie Matthews - Revenue, Sales & Marketing Consultant, RevenYou Cory Falter - Partner and Visionary at Lure Agency Kaylie Holley
Getting guests to return after travel restrictions were lifted wasn't a challenge for most hotels. But winning back the staff who left the industry has proven difficult. As a result, understaffing has become one of the pandemic's toughest consequences for hotels. This creates new problems for an industry still recovering from months of closures. But while there's no one solution,
Staffing Shortages in the Hospitality Industry Staffing shortages in the hospitality industry refer to the lack of adequate personnel to meet operational needs. This issue is important because it can affect service quality, employee morale, and customer satisfaction, ultimately impacting the profitability and reputation of hospitality businesses. Addressing these shortages is critical for maintaining high service standards and ensuring guest
Technology is becoming more and more ingrained into the daily operations of today’s hoteliers, with hotel technology itself evolving in leaps and bounds. As hotel tech platforms and tools become more advanced and marketing-savvy, it becomes increasingly difficult for hoteliers to sift through the noise to find the best tools to meet their specific needs. In this article, you'll learn