Loading...

Technology

Is Conversational AI a Good Fit for Guest Communications?

2024-02-26T17:28:47+01:00

The power of Artificial Intelligence (AI) has been making waves in the hospitality industry. Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. Beyond the Hype: Sophistication of Conversational AI Before exploring the answer

Is Conversational AI a Good Fit for Guest Communications?2024-02-26T17:28:47+01:00

Interview with CEO & Co-founder Tiago Araújo of HiJiffy

2024-02-15T13:13:19+01:00

In this article, we interview Tiago Araújo, the CEO & Co-founder of HiJiffy. Araújo launched HiJiffy in 2016 to enhance hotel guest communication. Today, HiJiffy leverages AI-driven technologies for direct bookings, new revenue streams, personalized communication with guests, and more. Can you tell us a bit about yourself? Absolutely. My educational journey began

Interview with CEO & Co-founder Tiago Araújo of HiJiffy2024-02-15T13:13:19+01:00

How Do You Take Your Hotel’s Data Game to the Next Level?

2024-02-12T11:52:53+01:00

So, you are interested in hospitality data? In the current world of hospitality, data has become the cornerstone of strategic and tactical decision-making. This article explores how data and data tools can help transform operations across the hotel, improve communication and efficiency, and drive revenue and profit growth. Uncover the first steps to integrating analytics into your hotel's day-to-day for

How Do You Take Your Hotel’s Data Game to the Next Level?2024-02-12T11:52:53+01:00

Housekeeping Technology; The Latest Tech used in Hotel Housekeeping

2024-02-29T16:07:40+01:00

Housekeeping Technology Housekeeping technology refers to integrating advanced tools and software in hotel housekeeping operations. It's important for streamlining cleaning processes, managing staff workload, improving room readiness efficiency, and enhancing overall guest satisfaction. These technologies can include automated scheduling systems, real-time room status updates, and mobile applications for task management, significantly improving operational efficiency and service quality in the hospitality

Housekeeping Technology; The Latest Tech used in Hotel Housekeeping2024-02-29T16:07:40+01:00

11 Hot Digital Trends in the Hotel Industry

2024-03-05T13:15:14+01:00

Digital Trends in the Hotel Industry Digital trends in the hotel industry refer to adopting technology-driven solutions and innovations in the hospitality industry. These trends are vital for enhancing guest experiences, improving operational efficiency, and staying competitive. Key examples include mobile check-in, smart room features, and personalized guest services through data analytics. Key Takeaways Rise of Virtual Reality: VR technology

11 Hot Digital Trends in the Hotel Industry2024-03-05T13:15:14+01:00

Potential Impact of ChatGPT and other LLMs on the Booking Process

2024-02-01T22:11:40+01:00

Question for Our Revenue Management Expert Panel: How might the use of ChatGPT and other Large Language Models (LLM) affect the booking process? What impact might they have on revenue management? (Question by Massimiliano Terzulli) Our Revenue Management Expert Panel Massimiliano Terzulli - Revenue Management Consultant, Franco Grasso Revenue Team Oleksii Kapichin -

Potential Impact of ChatGPT and other LLMs on the Booking Process2024-02-01T22:11:40+01:00

Embracing Revenue Management Technologies in 2024: A Guide for Progressive Hoteliers

2024-01-28T17:37:12+01:00

As we navigate through 2024, the hospitality sector is undergoing a transformative phase, heavily influenced by the integration of cutting-edge technologies and innovative strategies. These changes are pivotal in not only enhancing guest experiences but also in driving revenue maximization. One noteworthy trend is the increasing adoption of revenue management technologies in the hotel industry, a movement gaining momentum in

Embracing Revenue Management Technologies in 2024: A Guide for Progressive Hoteliers2024-01-28T17:37:12+01:00

Front Office Technology: The Latest Tech for the Reception in 2024

2024-02-29T16:26:41+01:00

Front Office Technology Front office technology in the hospitality industry encompasses advanced software and tools used at the hotel's front desk. This technology streamlines check-in and check-out processes, manages reservations, and enhances guest services. Improving operational efficiency, offering personalized guest experiences, and providing real-time data and insights for better decision-making is important. Modern front office technology is crucial for optimizing

Front Office Technology: The Latest Tech for the Reception in 20242024-02-29T16:26:41+01:00

Smart Hotel Technology; 7 Technologies to Smart Up Your Hotel

2024-02-29T11:30:54+01:00

Smart Hotel Technology Smart hotel technology trends involve integrating advanced technologies like IoT, AI, and automation in the hospitality sector to enhance guest experiences and operational efficiency. These trends are important for offering personalized services, improving energy management, increasing security, and streamlining hotel operations. They cater to the modern traveler's expectations for convenience, customization, and technology-driven solutions, thereby boosting guest

Smart Hotel Technology; 7 Technologies to Smart Up Your Hotel2024-02-29T11:30:54+01:00

Harnessing the Power of Generative AI in Guest Communications

2023-12-29T16:31:16+01:00

The industry’s adoption of Artificial Intelligence (AI) keeps pushing the boundaries of personalization and efficiency of guest communications. The emergence of generative AI models, like ChatGPT, is yet another revolution in that area. While it enhances the already existing benefits of platforms and tools powered by conversational AI, it also poses some challenges hoteliers need to consider before deciding on

Harnessing the Power of Generative AI in Guest Communications2023-12-29T16:31:16+01:00

Best AI Use Cases and Strategies in Hotel Revenue Management

2023-12-11T10:28:07+01:00

Question for Our Revenue Management Expert Panel: What are the most beneficial use cases and practical applications of AI in hotel revenue management? Where do you think the opportunities and pitfalls may lie? (Question by Alenka McMahon) Our Revenue Management Expert Panel Alenka McMahon - Managing Director, Hotel Revenue Services Limited Tanya Hadwick

Best AI Use Cases and Strategies in Hotel Revenue Management2023-12-11T10:28:07+01:00

Hotel Innovations; Different Ways to Revolutionize Your Hotel Business

2024-03-04T19:45:42+01:00

Hotel Innovations Hotel innovations refer to adopting new technologies, services, and practices in the hospitality industry to enhance guest experience and operational efficiency. These innovations are important as they keep hotels competitive, increase guest satisfaction, and drive the industry forward with cutting-edge solutions in a rapidly evolving market. Key Takeaways Mobile Check-In and Check-Out: Streamlines guest arrival/departure, enhancing convenience and

Hotel Innovations; Different Ways to Revolutionize Your Hotel Business2024-03-04T19:45:42+01:00

Hotel Energy Solution: Save Money and The Planet

2024-03-11T13:02:18+01:00

Hotel Energy Hotel energy solutions refer to systems and practices designed to reduce hotel energy consumption. They are important because they help cut operational costs, reduce environmental impact, and improve sustainability. By implementing energy-efficient technologies and strategies, hotels can achieve significant savings while also meeting the growing demand for eco-friendly accommodations. Key Takeaways Install LED Lighting: With long-lasting light solutions,

Hotel Energy Solution: Save Money and The Planet2024-03-11T13:02:18+01:00

How AI Can Make a Difference to Hotels Today

2023-12-06T10:55:05+01:00

At first glance, AI and hospitality might not seem like the most natural fit. What makes hospitality unique is its human touch – the provision of experiences that are unique and special to the individual traveler. But AI doesn’t stop that. In fact, it can enhance it. Personalizing Stays and Streamlining Operations There are two ways in which AI enhances

How AI Can Make a Difference to Hotels Today2023-12-06T10:55:05+01:00

AI + Hotel Marketing: 6 Ways AI is Here to Help

2023-12-06T11:17:09+01:00

Fear not. Robots won’t take our jobs. In the hospitality sphere, robots - or rather artificial intelligence - can propel our productivity, making our work more effective and our time more efficient. Here are six ways hotel marketing teams are using AI today. The Rise Of AI It’s barely been a year since access to generative artificial intelligence (AI) technology

AI + Hotel Marketing: 6 Ways AI is Here to Help2023-12-06T11:17:09+01:00

Hotel Technology Trends: 20 Upcoming Innovations of 2024 You Must Know

2024-02-29T11:03:22+01:00

Hotel Technology Trends Hotel technology encompasses a range of digital and automated solutions implemented in the hospitality industry. This technology streamlines operations, enhances guest experiences, and improves service efficiency. It includes innovations like mobile check-in, smart room controls, and AI-driven customer service tools. Its importance lies in elevating operational efficiency, personalizing guest experiences, and keeping pace with evolving industry standards

Hotel Technology Trends: 20 Upcoming Innovations of 2024 You Must Know2024-02-29T11:03:22+01:00

Unleashing AI and ChatGPT’s Potential in Your Hotel

2023-12-11T12:38:44+01:00

Everywhere you turn – whether it's the news, social media, or industry publications – the buzz surrounding AI and ChatGPT is inescapable. And for good reason. These two innovations are game changers, already making significant waves in the hotel and travel industry. They're revolutionizing everything from guest communication to marketing and revenue management. In this article, we'll delve into the

Unleashing AI and ChatGPT’s Potential in Your Hotel2023-12-11T12:38:44+01:00

Hotel Door Locks: The Main Lock System Types and Their Benefits

2024-03-11T12:29:33+01:00

Hotel Door Locks Hotel door locks are security devices that control access to hotel rooms and areas. They ensure guests' safety, privacy, and peace of mind. By employing advanced locking mechanisms, hotels can protect property and personal belongings, enhancing the overall guest experience and maintaining the establishment's reputation for security and reliability. Key Takeaways Mechanical Door Locks For Hotels: Traditional

Hotel Door Locks: The Main Lock System Types and Their Benefits2024-03-11T12:29:33+01:00
Go to Top