Restaurant chatbots are playing an increasingly valuable role within hospitality, helping businesses to deliver customer service on an around-the-clock basis while saving both time and money. In this article, you can learn more about what these chatbots are, how they work, why they are used, and how they can be beneficial. Quick Menu What is a Restaurant Chatbot? What Can
Housekeeping technology has an important role to play within hotels because it can assist the housekeeping department with its core tasks, while also allowing the team to improve efficiency and track and report progress. In this article, you can learn all about the latest technology being used within the field of hotel housekeeping. Quick Menu What is the Hotel Industry?
Getting guests to return after travel restrictions were lifted wasn't a challenge for most hotels. But winning back the staff who left the industry has proven difficult. As a result, understaffing has become one of the pandemic's toughest consequences for hotels. This creates new problems for an industry still recovering from months of closures. But while there's no one solution,
The Metaverse is regarded as the next step of the internet. Many have heard about the Metaverse, but you might think this is not relevant to the hospitality industry and see it as a far-off fantasy that is not relatable to real life. In this article, opportunities for the hospitality industry in Metaverse are discussed, what your hotel avatar can
A key part of running a successful restaurant involves investing in the best restaurant technology. However, in order to do this, you need to build an understanding of wider restaurant technology trends. In this article, you can find out about trends related to POS systems, contactless payments, virtual reality, QR codes, and more. Quick Menu What is the Restaurant Industry?
The concept of a non-fungible token, or NFT, is still relatively new and brands are exploring the various ways they can capitalise on this trend. In this article, you can find out about some of the NFT hotel offerings that already exist, along with some of the ways NFT technology is likely to be used by hotels in the years
The idea of the metaverse - a network of digital spaces, where social interactions can take place, facilitated by virtual and augmented reality - has gained traction as technology has improved. However, the social aspect of the metaverse is not the only aspect to focus on and there are a number of exciting metaverse hospitality opportunities to be aware of
There are automated revenue management decision-making systems, and then there are revenue management support tools that rely on a rules-based approach to setting and changing prices. While perhaps an efficient method for some proficient users, rules-based technology requires consistent manual intervention and will undoubtedly struggle as market conditions shift and staffing changeover occurs. Keep reading to understand the limitations of
The concept of the metaverse hotel has been discussed a lot in recent times, and for a good reason, as the technology to make the metaverse a reality becomes more widespread and accessible. In this article, you can discover more about the metaverse and the various ways hotels can benefit from it in the years to come. Quick Menu What
Hotel robots represent some of the most effective forms of hospitality technology, and their presence will help the ensure superior levels of guest satisfaction. As a growing number of properties are employing these autonomous "smart" services, it only stands to reason that we examine these robots in greater detail. Benefits can your property expect to enjoy? Quick menu: What are
AI and big data unlock opportunities for hotels to boost their direct revenue and operational efficiency while offering instant and personalized guest experiences. This article will focus on 4 ways hotels can leverage AI and Big Data to engage customers in the hotel direct booking process and drive their direct sales. 1) Deliver Instant Service With Conversational AI Conversational AI,
When you hear the word automation, it may conjure up images of a future where artificial intelligence and robots take over jobs. The reality, however, is much more nuanced. The notion of automation generally remains ossified in this physical, machine-replace-labour frame and is perceived as another step toward automation-led obsolescence. Automation in Everyday Life Discussions about automation all too often
The Brussels-based boutique hotel Made in Louise had a major leg up on many competitors during the pandemic thanks to its advanced tech stack. This helped them get through the corona crisis and make the most of the beginning recovery phase. Martin Duchateau, General Manager and owner of the 48-key Made in Louise hotel, shares how he navigated the pandemic
Technology is becoming more and more ingrained into the daily operations of today’s hoteliers, with hotel technology itself evolving in leaps and bounds. As hotel tech platforms and tools become more advanced and marketing-savvy, it becomes increasingly difficult for hoteliers to sift through the noise to find the best tools to meet their specific needs. In this article, you'll learn
Hotel front offices are often regarded as cost centres, when they should be seen as profit centres. Artificial Intelligence (AI) can filter and solve customer requests and FAQ so that that staff can focus their attention only on high-value customer requests. Innovation is Not About Replacing Humans With Machines Complacency is the main obstacle to hotel front office modernization. Hoteliers
From a look and feel perspective all chatbots look similar. However, some will deliver excellent service to your guests, others will generate frustration. If you want to make the right choice for your hotel or group make sure to look for these essential decision criteria. This article provides you with 4 tips that will help you to choose the right
It is critical to not only keep track of the latest technology trends in the hospitality industry, but to move with the times, because the industry is highly competitive and those who do not adapt are left behind. Keeping your finger on the pulse is especially essential within the context of COVID, because customer expectations and requirements are continually shifting.
Hospitality professionals must revisit their business model to create resilient long-term strategies to keep afloat in these challenging times. Artificial Intelligence (AI) is an essential asset to reduce costs and keep delivering premium guest service. In this article, you will learn how hotels use AI Chatbots to adapt to COVID related market conditions. Hotels Face Challenges Due to COVID The