If you plan to roll out a new smart technology or artificial intelligence tool at your hotel, you need to design a thorough team onboarding process. Getting your hotel staff on board with a new solution is key to successful adoption and operational efficiency, but it can also positively impact employee morale and retention. Many hoteliers miss out on this
Hotel Management Software Solutions Hotel management software solutions are specialized tools designed to streamline operations in the hospitality industry. These solutions are crucial as they manage various aspects like reservations, room assignments, billing, and customer data. They enhance operational efficiency, improve guest experiences, and provide valuable insights for better decision-making in hotel management. Key Takeaways Property Management System (PMS): Centralizes
Property Management System A Property Management System (PMS) is a software application used in the hospitality industry to manage daily operations such as room bookings, check-ins/check-outs, billing, and staff management. It's important because it streamlines administrative tasks, improves overall efficiency, enhances guest experience, and provides valuable insights for better decision-making in hotel management. Key Takeaways Centralized Operations Management: A Property
Amazon Alexa Echo Speakers Amazon Alexa Echo speakers are a range of smart speakers developed by Amazon, integrating the Alexa voice-controlled AI assistant. They're important for offering hands-free convenience and a wide array of functionalities, including playing music, providing information, controlling smart home devices, and more, making everyday tasks simpler and more interactive. Key Takeaways Customized Guest Experience: Alexa can
Augmented Reality in the Hospitality Industry Augmented reality in hospitality refers to using AR technology to enhance guest experiences in the hospitality sector. It's important because it provides interactive, engaging ways to explore facilities, services, and destinations, improves hotel navigation, and offers unique, immersive experiences, thus elevating customer satisfaction and engagement in the hospitality industry. Key Takeaways Interactive Hotel Rooms:
Virtual Reality (VR) in the Hospitality Industry Virtual reality in the hospitality industry revolutionizes guest experiences by offering immersive previews of destinations and accommodations. This technology is crucial for enhancing marketing and customer engagement, providing a realistic sense of the offerings before a physical visit, and aiding in planning and decision-making for prospective travelers. Key Takeaways VR-Enhanced Booking: Offers innovative,
Successful leaders in hospitality management understand the importance of embracing new technology, especially when it can improve the customer experience. One example of a technology trend that has seen increased adoption rates in recent times is voice control technology, which can significantly benefit hotel owners. In this post, you will learn more about how voice control works and some of
Artificial Intelligence in the Hospitality Industry Artificial intelligence in the hospitality industry refers to integrating AI technologies to enhance guest experiences, operational efficiency, and personalized services. It's important for automating routine tasks, providing data-driven insights, improving customer service, and driving innovation, thus shaping the future of hospitality in a tech-driven world. Key Takeaways Enhancing Customer Service: AI in hospitality improves
Revenue Management System (RMS) A Revenue Management System (RMS) is a software solution hotels and other businesses use to optimize their financial performance. It analyzes data to forecast demand, adjust pricing strategies, and maximize revenue. RMS is important because it aids in making informed decisions, enhances efficiency, and responds dynamically to market changes, thus increasing profitability in a competitive landscape.
Restaurant Technology Restaurant technology encompasses modern tools and software designed to streamline operations, enhance customer service, and increase efficiency in the restaurant industry. Its importance lies in optimizing management tasks, improving customer experience, and driving business growth through data analysis, automation, and digital integration. Key Takeaways Autonomous Meal Delivery: Restaurants are exploring driverless vehicles for cost-effective, efficient food delivery. Augmented
Revenue management systems (RMS) are a new way of working for the vast majority of hotels – in fact, for most, this kind of software was not even an option before. But times are changing. Property management systems (PMS) are becoming more user-friendly, and such systems can help you simplify your life, save you time, and result in more revenue.
Question for Our Revenue Management Expert Panel: What advice would you offer to hotels choosing their tech-stack? For example, best practices, features, potential pitfalls, and how to "future-proof". Our Revenue Management Expert Panel Dermot Herlihy - Commercial Director, DUKES LONDON Mariska van Heemskerk - Owner, Revenue Management Works Diego Fernández Pérez De Ponga -
Question for Our Hotel Marketing Expert Panel What would you tell hotel personnel choosing a tech stack? Our Marketing Expert Panel Peter Ricci - Clinical Professor and Director of Hospitality & Tourism Management Program at Florida Atlantic University (FAU) Max Starkov - Adjunct Professor Hospitality Technology, New York University Kaylie Holley - Hospitality
Hotel Front Desk Software Hotel front desk software is a digital platform that streamlines the management of guest check-ins, check-outs, reservations, and communication. It is crucial for improving operational efficiency, enhancing guest satisfaction, and reducing wait times. This software is vital for maintaining organized records and delivering personalized guest services in the hospitality industry. Key Takeaways Increase Efficiency: Streamlines operations
Hotel Automation Hotel automation involves integrating technology to streamline operations and enhance guest experiences. It's crucial as it improves efficiency, reduces costs, and personalizes guest services. Automation in hotels leads to increased satisfaction and operational excellence and allows staff to focus on hospitality rather than routine tasks, significantly boosting the hotel's profitability and reputation. Key Takeaways Robotic Concierge: Enhances guest
Do you run a smaller hotel or B&B that uses only manual processes to manage all your reservations, pricing, and inventory allocation? Have you avoided implementing technology to help support your internal operations because you worried that the solutions would cause more problems than they would solve? If so, then this article is for you! This article focuses specifically on
In today's competitive hospitality industry, staying ahead is essential for hotel marketers. The advent of cutting-edge technology has introduced a game-changing solution that is revolutionizing hotel operations: Generative AI (Artificial Intelligence). This powerful technology empowers hoteliers with opportunities to streamline their operations, work more efficiently, and elevate their marketing efforts to new heights. What is Generative AI? Generative AI is
If there is something that people working in marketing in hospitality is talking about is the power of a CRM system. But why has it become so important? Today, the challenges of hotel marketing are increasing consistently. People demand more personalization, better reach, multi-channel approaches, etc. And if you are not meeting these requirements, the numbers will show it. The Benefits