In the fast-paced world of hospitality, hoteliers often find themselves juggling multiple responsibilities. One way to streamline marketing efforts and improve overall efficiency is by automating some of your touchpoints with guests. The good news is that this is not difficult to do. By setting up intelligent triggers that automate specific actions, hotel managers, front desk, or marketing teams can
So, you are interested in hospitality data? In the current world of hospitality, data has become the cornerstone of strategic and tactical decision-making. This article explores how data and data tools can help transform operations across the hotel, improve communication and efficiency, and drive revenue and profit growth. Uncover the first steps to integrating analytics into your hotel's day-to-day for
Amazon Alexa Echo Speakers Amazon Alexa Echo speakers are a range of smart speakers developed by Amazon, integrating the Alexa voice-controlled AI assistant. They're important for offering hands-free convenience and a wide array of functionalities, including playing music, providing information, controlling smart home devices, and more, making everyday tasks simpler and more interactive. Key Takeaways Customized Guest Experience: Alexa can
As we navigate through 2024, the hospitality sector is undergoing a transformative phase, heavily influenced by the integration of cutting-edge technologies and innovative strategies. These changes are pivotal in not only enhancing guest experiences but also in driving revenue maximization. One noteworthy trend is the increasing adoption of revenue management technologies in the hotel industry, a movement gaining momentum in
The industry’s adoption of Artificial Intelligence (AI) keeps pushing the boundaries of personalization and efficiency of guest communications. The emergence of generative AI models, like ChatGPT, is yet another revolution in that area. While it enhances the already existing benefits of platforms and tools powered by conversational AI, it also poses some challenges hoteliers need to consider before deciding on
Hotel Energy Hotel energy solutions refer to systems and practices designed to reduce hotel energy consumption. They are important because they help cut operational costs, reduce environmental impact, and improve sustainability. By implementing energy-efficient technologies and strategies, hotels can achieve significant savings while also meeting the growing demand for eco-friendly accommodations. Key Takeaways Install LED Lighting: With long-lasting light solutions,
At first glance, AI and hospitality might not seem like the most natural fit. What makes hospitality unique is its human touch – the provision of experiences that are unique and special to the individual traveler. But AI doesn’t stop that. In fact, it can enhance it. Personalizing Stays and Streamlining Operations There are two ways in which AI enhances
Hotel Door Locks Hotel door locks are security devices that control access to hotel rooms and areas. They ensure guests' safety, privacy, and peace of mind. By employing advanced locking mechanisms, hotels can protect property and personal belongings, enhancing the overall guest experience and maintaining the establishment's reputation for security and reliability. Key Takeaways Mechanical Door Locks For Hotels: Traditional
Hotel Automation Hotel automation involves integrating technology to streamline operations and enhance guest experiences. It's crucial as it improves efficiency, reduces costs, and personalizes guest services. Automation in hotels leads to increased satisfaction and operational excellence and allows staff to focus on hospitality rather than routine tasks, significantly boosting the hotel's profitability and reputation. Key Takeaways Robotic Concierge: Enhances guest
Do you run a smaller hotel or B&B that uses only manual processes to manage all your reservations, pricing, and inventory allocation? Have you avoided implementing technology to help support your internal operations because you worried that the solutions would cause more problems than they would solve? If so, then this article is for you! This article focuses specifically on
The advancement of AI and automation over the past few years has transformed the hospitality industry. New technology enabled gathering and evaluating vast amounts of data, quickly making informed decisions, and lifting the topline. Especially in the revenue management department, new AI-powered solutions offer the real-time market insights hoteliers need to optimize, adjust and even automate their pricing. One concern
Question for Our Hotel Marketing Expert Panel Does contactless check-in improve the guest experience or not? What are the potential pitfalls? Would you consider it essential for hotels / accommodation providers? Our Marketing Expert Panel Sarah Dandashy - Travel & Hospitality Expert, Ask A Concierge Adele Gutman - Culture and Guest Experience Expert,
Hotel Robots Hotel robots are autonomous machines in hospitality settings to improve service efficiency and guest experience. They handle tasks like cleaning, delivery, and customer service, thereby reducing human workload and enhancing operational effectiveness. These innovations are important for revolutionizing the guest experience, increasing safety, and driving the hospitality industry towards futuristic service standards. Key Takeaways Greeting Guests: Robots revolutionize
Resort operators should take a moment to reconsider the potential for significant revenue growth. It is worth noting that leading revenue management system (RMS) providers are now directing their attention toward meeting the unique requirements of resorts. Resorts can unlock various possibilities by embracing automated dynamic pricing, flexible inventory optimization, and other innovative tools. Bye Bye Spreadsheets Gone are the
Question for Our Hotel Marketing Expert Panel How can hotel chatbots best contribute to a contactless / low-touch guest experience? Our Marketing Expert Panel Dr. Betsy Stringam-Bender - Professor of Hotels & Resorts, New Mexico State University Tamie Matthews - Revenue, Sales & Marketing Consultant, RevenYou Andrew Kavanagh - Group Sales and Marketing
Due to Covid-19, social distancing has advanced the prominence of contactless payments and the delivery of digital services. Consumer behavior highlights the growing acceptance and expectation of contactless services, requiring all businesses to adapt to existence. As the hotel industry prepares for the return of travelers, the industry must recognize the new consumer touchpoints to digitalize processes to provide greater
Mobile Check-In App for Hotels Mobile check-in app for hotels streamlines the guest registration and room access process, enabling visitors to bypass traditional front desk interactions. This technology is important for enhancing guest satisfaction through convenience and speed, reducing wait times, and improving hotel operational efficiency by automating check-in procedures. Key Takeaways Enhancing the Customer Experience: Elevates satisfaction with seamless,
The ever-evolving technology has been changing the working style, guest experiences, and travellers’ expectations in the industry. Therefore it is wise to assess the right technology and partner for your business. But, how can you make this decision process simple and find the right partner? Let’s find out. Why Hotel Technology is Important for Your Property Let’s start with an