Hotel Chatbots & Messaging

Is Conversational AI a Good Fit for Guest Communications?

Revfine.com2024-02-26T17:28:47+01:00

The power of Artificial Intelligence (AI) has been making waves in the hospitality industry. Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. Beyond the Hype: Sophistication of Conversational AI Before exploring the answer

Is Conversational AI a Good Fit for Guest Communications?Revfine.com2024-02-26T17:28:47+01:00

Interview with CEO & Co-founder Tiago Araújo of HiJiffy

Revfine.com2024-03-29T14:57:45+01:00

In this article, we interview Tiago Araújo, the CEO & Co-founder of HiJiffy. Araújo launched HiJiffy in 2016 to enhance hotel guest communication. Today, HiJiffy leverages AI-driven technologies for direct bookings, new revenue streams, personalized communication with guests, and more. Can you tell us a bit about yourself? Absolutely. My educational journey began

Interview with CEO & Co-founder Tiago Araújo of HiJiffyRevfine.com2024-03-29T14:57:45+01:00

Potential Impact of ChatGPT and other LLMs on the Booking Process

Revfine.com2024-02-01T22:11:40+01:00

Question for Our Revenue Management Expert Panel: How might the use of ChatGPT and other Large Language Models (LLM) affect the booking process? What impact might they have on revenue management? (Question by Massimiliano Terzulli) Our Revenue Management Expert Panel Massimiliano Terzulli - Revenue Management Consultant, Franco Grasso Revenue Team Oleksii Kapichin -

Potential Impact of ChatGPT and other LLMs on the Booking ProcessRevfine.com2024-02-01T22:11:40+01:00

Harnessing the Power of Generative AI in Guest Communications

Revfine.com2023-12-29T16:31:16+01:00

The industry’s adoption of Artificial Intelligence (AI) keeps pushing the boundaries of personalization and efficiency of guest communications. The emergence of generative AI models, like ChatGPT, is yet another revolution in that area. While it enhances the already existing benefits of platforms and tools powered by conversational AI, it also poses some challenges hoteliers need to consider before deciding on

Harnessing the Power of Generative AI in Guest CommunicationsRevfine.com2023-12-29T16:31:16+01:00

Unleashing AI and ChatGPT’s Potential in Your Hotel

Revfine.com2023-12-11T12:38:44+01:00

Everywhere you turn – whether it's the news, social media, or industry publications – the buzz surrounding AI and ChatGPT is inescapable. And for good reason. These two innovations are game changers, already making significant waves in the hotel and travel industry. They're revolutionizing everything from guest communication to marketing and revenue management. In this article, we'll delve into the

Unleashing AI and ChatGPT’s Potential in Your HotelRevfine.com2023-12-11T12:38:44+01:00

ChatGPT Hotel Guide: Learn How Hotels Can Benefit from ChatGPT!

Martijn Barten2024-03-04T19:40:11+01:00

ChatGPT Hotel Guide ChatGPT for the hotel industry is an AI tool designed to enhance guest interaction and operational efficiency. It is crucial for providing 24/7 customer support, personalizing guest experiences, and streamlining booking processes, ultimately leading to increased guest satisfaction, improved service quality, and higher revenue for hotels. Key Takeaways Personalized Recommendations: Tailors suggestions to enhance guest experiences and

ChatGPT Hotel Guide: Learn How Hotels Can Benefit from ChatGPT!Martijn Barten2024-03-04T19:40:11+01:00

Why is a Chatbot not Enough for Your Hotel Anymore?

Revfine.com2023-12-06T13:31:44+01:00

When chatbots first appeared, they soon became part of many industries, and hospitality was no exception. They became a great tool to help hotel staffs deal with their high workload and the repetitive questions they must reply to daily. To provide guests with quick and instant answers in a fast way, instead of leaving them waiting for 24 hours. And

Why is a Chatbot not Enough for Your Hotel Anymore?Revfine.com2023-12-06T13:31:44+01:00

How can Hotel Chatbots contribute to Contactless Guest Experiences?

Suzanne2023-12-20T17:24:23+01:00

Question for Our Hotel Marketing Expert Panel How can hotel chatbots best contribute to a contactless / low-touch guest experience? Our Marketing Expert Panel Dr. Betsy Stringam-Bender - Professor of Hotels & Resorts, New Mexico State University Tamie Matthews - Revenue, Sales & Marketing Consultant, RevenYou Andrew Kavanagh - Group Sales and Marketing

How can Hotel Chatbots contribute to Contactless Guest Experiences?Suzanne2023-12-20T17:24:23+01:00

4 Expert Tips to Select the Right Chatbot for Your Hotel

Revfine.com2024-01-18T16:34:16+01:00

From a look and feel-perspective, all chatbots look similar. However, some will deliver excellent service to your guests; others will generate frustration. If you want to make the right choice for your hotel or group, look for these essential decision criteria. This article provides four tips to help you choose the right chatbot to achieve your hotel(s) strategic goals. 4

4 Expert Tips to Select the Right Chatbot for Your HotelRevfine.com2024-01-18T16:34:16+01:00

How Hotels Leverage AI Chatbots to Adapt to COVID-related Market Conditions

Revfine.com2024-01-18T16:38:21+01:00

Hospitality professionals must revisit their business models to create resilient long-term strategies to keep afloat in these challenging times. Artificial intelligence (AI) is essential to reduce costs and continue delivering premium guest service. In this article, you will learn how hotels use AI Chatbots to adapt to COVID-related market conditions. Hotels Face Challenges Due to COVID The impact of COVID-19

How Hotels Leverage AI Chatbots to Adapt to COVID-related Market ConditionsRevfine.com2024-01-18T16:38:21+01:00

How Can a Chatbot Increase Your Direct Bookings?

Revfine.com2023-12-20T18:47:51+01:00

Hotels often prioritize direct bookings because they result in wider profit margins and greater overall control. Therefore, many hotel owners are keen to explore new ways to encourage guests to book directly, and chatbots are emerging as one of the best options. In this article, you will find out how a chatbot can increase your direct bookings. The Importance of

How Can a Chatbot Increase Your Direct Bookings?Revfine.com2023-12-20T18:47:51+01:00

What Are the Important Features When Choosing a Hotel Bot?

Martijn Barten2024-02-04T16:16:23+01:00

Hotel Bot Hotel Bot is a digital tool that automates guest interactions and services in the hospitality sector, offering 24/7 assistance. It's pivotal for enhancing customer service, streamlining operations, and improving the overall guest experience by providing instant responses, personalizing communication, and facilitating seamless transactions. Key Takeaways Types of Hotel Bots: They can be separated into two basic types: rule-based

What Are the Important Features When Choosing a Hotel Bot?Martijn Barten2024-02-04T16:16:23+01:00

10 Reasons Why Every Hotel Needs a Hotel Chatbot

Martijn Barten2024-04-10T13:11:59+02:00

Hotel Chatbot Hotel Chatbot is an AI-driven tool designed for instant guest communication and service automation in the hospitality industry. It's crucial for enhancing customer experience, offering 24/7 support, streamlining bookings, and addressing inquiries efficiently, thereby elevating operational efficiency and guest satisfaction. Key Takeaways 24/7 Service: The hotel chatbot elevates support by offering assistance at any hour, ensuring guests have help

10 Reasons Why Every Hotel Needs a Hotel ChatbotMartijn Barten2024-04-10T13:11:59+02:00

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