The world of hotel payments is everchanging. New payment methods are constantly being introduced into the market, from cash and bank transfers to credit cards and digital wallets. To satisfy guest expectations and encourage direct bookings, lodging operators must stay on top of emerging trends and offer the latest payment methods. The Importance of a Seamless Payment Experience In addition
Hotel Night Auditor Hotel night auditors are crucial hotel staff who work overnight to manage accounting and front desk functions. They ensure accurate financial transactions, handle guest inquiries, and prepare daily reports. Their role is important for maintaining the hotel's financial integrity, providing quality customer service, and ensuring smooth operations and guest satisfaction outside regular business hours. Key Takeaways The
In this article, we'll interview Adam Harris, the CEO and co-founder of Cloudbeds. Adam has vastly simplified the typically complicated world of OTAs, payments, reservations, and reporting so hoteliers can spend time on their most important job - taking care of their guests. Can you tell us a bit about yourself? I'm the
Hotel Asset Management Hotel asset management involves overseeing and optimizing a hotel's financial and operational performance. It's crucial for maximizing profitability, enhancing property value, and ensuring the investment's long-term success. Effective asset management aligns operational strategies with financial goals, leading to improved efficiency, revenue growth, and guest satisfaction in the hospitality sector. Key Takeaways Providing Expertise and Resources: Enhances hotel
Question for Our Revenue Management Expert Panel: What advice would you offer to hotels choosing their tech-stack? For example, best practices, features, potential pitfalls, and how to "future-proof". Our Revenue Management Expert Panel Dermot Herlihy - Commercial Director, DUKES LONDON Mariska van Heemskerk - Owner, Revenue Management Works Diego Fernández Pérez De Ponga -
Question for Our Hotel Marketing Expert Panel What would you tell hotel personnel choosing a tech stack? Our Marketing Expert Panel Peter Ricci - Clinical Professor and Director of Hospitality & Tourism Management Program at Florida Atlantic University (FAU) Max Starkov - Adjunct Professor Hospitality Technology, New York University Kaylie Holley - Hospitality
In modern hotels, generating income goes beyond room rates and prime locations. While these factors are undoubtedly important, a realm of untapped potential can significantly boost profitability: food and drinks revenue, also known as F&B. 4 New Technologies to Increase F&B Revenue By focusing on this dynamic aspect, hotels can maximize their earnings, even without expanding their capacity or hosting
Hotel Front Desk Software Hotel front desk software is a digital platform that streamlines the management of guest check-ins, check-outs, reservations, and communication. It is crucial for improving operational efficiency, enhancing guest satisfaction, and reducing wait times. This software is vital for maintaining organized records and delivering personalized guest services in the hospitality industry. Key Takeaways Increase Efficiency: Streamlines operations
Hotel Automation Hotel automation involves integrating technology to streamline operations and enhance guest experiences. It's crucial as it improves efficiency, reduces costs, and personalizes guest services. Automation in hotels leads to increased satisfaction and operational excellence and allows staff to focus on hospitality rather than routine tasks, significantly boosting the hotel's profitability and reputation. Key Takeaways Robotic Concierge: Enhances guest
Hotel Room Cleaning Hotel room cleaning involves thoroughly tidying, sanitizing, and preparing hotel rooms for new guests. It's crucial for maintaining high standards of hygiene and guest satisfaction, ensuring safety, and upholding the hotel's reputation. Effective cleaning contributes significantly to the overall guest experience and loyalty and is essential for operational success. Key Takeaways Make a Plan: Organize cleaning tasks
Housekeeping Department in Hotel The housekeeping department in a hotel is responsible for maintaining cleanliness, orderliness, and hygiene in all hotel areas, especially guest rooms. It's crucial for ensuring guest satisfaction, safety, and comfort, directly impacting the hotel's reputation and return business. This department is vital to the overall guest experience and operational success. Key Takeaways Elevating Guest Satisfaction: Cleanliness
Headlines and feature stories everywhere announced the big news in October 2021: Facebook was rebranding to Meta and would focus heavily on the metaverse. While the metaverse itself wasn’t new, Facebook’s pivot towards this virtual reality (VR) space gave it more clout than ever before. Entrepreneurs saw countless opportunities and were prepared to join this new tech revolution. Metaverse and
If there is something that people working in marketing in hospitality is talking about is the power of a CRM system. But why has it become so important? Today, the challenges of hotel marketing are increasing consistently. People demand more personalization, better reach, multi-channel approaches, etc. And if you are not meeting these requirements, the numbers will show it. The Benefits
Staffing issues are one of the main issues in the hospitality industry, and there are no quick or easy fixes for this problem. As hoteliers worldwide struggle to meet the rising guest demands despite reduced staff, it’s time to unveil some surprising truths about staff motivation. Keep reading to get some inspiring insights about hotel staff shortages and discover what
Hotel Maintenance Hotel maintenance refers to the routine and preventive care of a hotel's physical building and systems. This process is crucial for ensuring guest safety, comfort, and satisfaction, and for preserving the hotel's aesthetic and operational standards. Effective maintenance impacts the guest experience and can significantly influence repeat business and reviews. Key Takeaways Hotel Maintenance System: Streamlines tasks and
Hotel PMS Hotel PMS (Property Management System) is a comprehensive software solution that manages all hotel operations, from reservations to billing and staff management. It is crucial as it streamlines administrative tasks, improves guest experiences, and enhances overall hotel efficiency, increasing profitability and customer satisfaction. Key Takeaways Customization for User-Friendliness: Tailoring a Hotel PMS's front and back ends can significantly
Traditionally, lodging properties spent much time and money implementing new amenities like fancy equipment or special devices to attract travelers. Many of these amenities were fads and ended up cluttering rooms or lying forgotten in storage. Since the pandemic, traveler priorities have shifted from one-off amenities to experience-driven travel. What Does This Mean for Lodging Operators? With this shift, hoteliers
When you’re from the outside looking in, running a hotel restaurant appears to be very similar to running a separate food-service business. Besides, both companies are restaurants that specialize in food and hospitality. But, the truth is, hotel and restaurant management, on the other hand, is an art form in and of itself. A Recipe for Reaching Hotel Restaurant Management