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Artificial Intelligence

AI Agents in the Hospitality Industry: Use Cases, ROI, and Strategy

2026-05-22T20:29:20+02:00

AI agents in the hospitality industry are used by hotels, restaurants, cafés, and similar businesses to handle complex tasks autonomously. They are capable of advanced reasoning and can make decisions without human oversight. This technology is important for hospitality businesses because guests want personalization and fast service, which AI agents can deliver. At the same time, autonomous agents can help

AI Agents in the Hospitality Industry: Use Cases, ROI, and Strategy2026-05-22T20:29:20+02:00

Five AI Shifts Reshaping the Hotel Guest Journey

2026-05-22T20:30:08+02:00

Artificial intelligence is entering a new phase in hospitality, where its impact depends on how well it supports continuity across the guest experience. Travelers increasingly expect seamless interactions from discovery through departure, regardless of channel or touchpoint. As AI becomes embedded in how guests search, decide, and engage, hotels must think beyond isolated tools and toward connected systems that guide

Five AI Shifts Reshaping the Hotel Guest Journey2026-05-22T20:30:08+02:00

How to Use Artificial Intelligence in the Hospitality Industry

2026-05-22T20:27:06+02:00

As computer technology has advanced, artificial intelligence has become more reliable, enhancing its standing within the business world. Indeed, hospitality companies increasingly use AI to carry out customer service tasks, especially important within hotels and resorts. In this article, you get a closer look at which way artificial intelligence is revolutionizing the hospitality industry. Table of Contents: What Is Artificial

How to Use Artificial Intelligence in the Hospitality Industry2026-05-22T20:27:06+02:00

How Artificial Intelligence is Changing the Travel Industry

2026-05-22T20:27:38+02:00

Artificial intelligence is constantly improving, making it more reliable and attractive as a business solution. In particular, businesses in the travel industry are taking advantage of AI to perform various administrative and customer service tasks. Here, you will learn the uses and benefits of artificial intelligence and explain how it is changing how travel companies operate. Table of Contents: Understanding

How Artificial Intelligence is Changing the Travel Industry2026-05-22T20:27:38+02:00

AI-Driven Analytics Will Provide Hard Fast ROI – But Are Hotels Ready?

2026-05-22T20:30:16+02:00

For hoteliers looking to find customers, convert them to Book, and grow revenue amid stiff competition, smarter data insights are necessary. But if more isn't done to bring system data together in a cohesive, intelligent, and integrated way, commercial teams will flounder, unable to deliver hard, fast ROI. The Balancing Act of Modern Hospitality Hotels operate in one of the

AI-Driven Analytics Will Provide Hard Fast ROI – But Are Hotels Ready?2026-05-22T20:30:16+02:00

AI in Hospitality: New Trends in Booking Behavior and Distribution

2026-05-22T20:31:07+02:00

What did you think when ChatGPT first came out? Maybe you were in the “nice, but useless gadget” camp. Or did you immediately see it as a powerful tool that will shake up our industry? The latter has proven true. Artificial intelligence (AI) tools have only been available for a short time. But you can already see an impact in

AI in Hospitality: New Trends in Booking Behavior and Distribution2026-05-22T20:31:07+02:00

Training AI Agents to Improve Personalisation and Boost Conversion

2026-05-22T20:50:25+02:00

Question for Our Hotel Marketing Expert Panel How can AI agents be trained to anticipate hotel guest needs? How might this impact the personalisation of sales interactions and overall conversion rates? (Question proposed by Michael J. Goldrich) Our Marketing Expert Panel Michael J. Goldrich - Founder & Chief Advisor, Vivander Moriya Rockman -

Training AI Agents to Improve Personalisation and Boost Conversion2026-05-22T20:50:25+02:00

AI Marketing Tips: Best Practices & Insights from Hospitality Experts

2026-05-22T20:31:39+02:00

Question for Our Hotel Marketing Expert Panel What are your top suggestions and best practices for using AI in hotel marketing activities (e.g., communication, data analysis, etc.)? (Question proposed by Michael J. Goldrich.) Our Marketing Expert Panel Michael J. Goldrich - Founder & Chief Advisor, Vivander Dr. Betsy Stringam-Bender - Professor of

AI Marketing Tips: Best Practices & Insights from Hospitality Experts2026-05-22T20:31:39+02:00

How Has Artificial Intelligence Impacted Revenue Management Roles and Systems So Far?

2026-05-22T20:27:45+02:00

Question for Our Revenue Management Expert Panel: Some roles are shrinking due to Artificial Intelligence. How have revenue management roles and systems been affected to date? (Question by Oleksii Kapichin) Our Revenue Management Expert Panel Niko Krauseneck - Founder, RevenueRebel Tamie Matthews - Sales & Marketing Consultant, RevenYou Nikolas Hall - Owner,

How Has Artificial Intelligence Impacted Revenue Management Roles and Systems So Far?2026-05-22T20:27:45+02:00

Is AI the Answer to These Common Pain Points in Hospitality?

2026-05-22T20:32:18+02:00

The hospitality industry, defined by its dynamic nature and customer-centric operations, faces complex challenges that range from operational efficiency to enhancing guest experiences. Hotel teams need to excel at repetitive, mundane tasks as well as those requiring sublime care and creativity. As technology evolves, artificial intelligence (AI) stands out as a transformative tool, offering solutions that address these challenges while

Is AI the Answer to These Common Pain Points in Hospitality?2026-05-22T20:32:18+02:00

Getting Started with AI: A Step-by-Step Guide for Hoteliers

2026-05-22T20:32:30+02:00

Adopting smart technology and artificial intelligence (AI) in the hotel industry has been a growing trend in the last few years, accelerated by the COVID-19 pandemic and subsequent staff shortages. Tools that enhance operational efficiency and appeal to guests are becoming increasingly popular - but how do you start choosing one that suits your hotel brand best? Catch up with

Getting Started with AI: A Step-by-Step Guide for Hoteliers2026-05-22T20:32:30+02:00

Ten Steps to Successfully Introduce AI to Your Hotel Teams

2026-05-22T20:33:13+02:00

If you plan to roll out a new smart technology or artificial intelligence tool at your hotel, you need to design a thorough team onboarding process. Getting your hotel staff on board with a new solution is key to successful adoption and operational efficiency, but it can also positively impact employee morale and retention. Many hoteliers miss out on this

Ten Steps to Successfully Introduce AI to Your Hotel Teams2026-05-22T20:33:13+02:00

Is Conversational AI a Good Fit for Guest Communications?

2026-05-22T20:33:38+02:00

The power of Artificial Intelligence (AI) has been making waves in the hospitality industry. Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. Beyond the Hype: Sophistication of Conversational AI Before exploring the answer

Is Conversational AI a Good Fit for Guest Communications?2026-05-22T20:33:38+02:00

Guest Communications: Gold Standards, Key Challenges, and the AI

2026-05-22T20:34:10+02:00

Time and effort going into answering guest queries should not be underestimated. How to optimize the process to benefit your guests and your staff? This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that. Still, first, it outlines the reasons behind the high volume of guest questions, the value of achieving the gold

Guest Communications: Gold Standards, Key Challenges, and the AI2026-05-22T20:34:10+02:00
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