Deflagging is a complex operational and commercial transition. This guide outlines the realities hotels face when leaving a brand, from technology loss and distribution shifts to revenue risk and guest communication challenges. Built for owners and operators evaluating independence, it walks through termination steps, system preparation, OTA and GDS setup, and
The PMS User Experience Report explores how property management systems (PMS) impact hotel staff efficiency, training, and retention. Conducted by Cloudbeds in partnership with NYU researchers, the study surveyed 500 hotel employees across five countries to understand their experiences with PMS technology. The findings highlight key challenges, including complex interfaces, slow
Some things are unlikely to change in hospitality. One of them is the importance of groups for hotel revenue. Groups help hotels fill occupancy and contribute to higher total revenue; however, they have become more demanding and sophisticated over the past few years and require a comprehensive strategy. In this guide,
Mastering the art of direct bookings is pivotal for a property's success. It's not just about filling rooms but creating and owning an experience that speaks to each guest. At the heart of this strategy lies an integrated booking engine that can elevate the guest experience, optimizing it for convenience and
Are you considering becoming a hotel owner? This could be an excellent time to start. As experienced hoteliers would confirm, owning a hotel offers substantial rewards and considerable challenges. It demands hard work and involves some risk. Do you have the skills and resources to run a thriving hotel business? This
Hoteliers may learn what their hotel is doing well and where it needs to improve by monitoring satisfaction levels through guest surveys. A hotel's performance may be measured partly by how satisfied its guests are. Guest satisfaction levels will rise, and more pleasant experiences will result from incorporating procedures to enhance,
Whether you like them or not, online travel agencies (OTAs) are essential to any hotel distribution strategy. According to Phocuswright's study report, OTAs acquired around 64% of online hotel & motel reservations and have visibility and marketing power that most independent properties do not have. Working with OTAs is