Attract Different Types of Hotel Guests

Five AI Shifts Reshaping the Hotel Guest Journey

Revfine.com2026-02-09T12:21:36+01:00

Artificial intelligence is entering a new phase in hospitality, where its impact depends on how well it supports continuity across the guest experience. Travelers increasingly expect seamless interactions from discovery through departure, regardless of channel or touchpoint. As AI becomes embedded in how guests search, decide, and engage, hotels must think beyond isolated tools and toward connected systems that guide

Five AI Shifts Reshaping the Hotel Guest JourneyRevfine.com2026-02-09T12:21:36+01:00

Overbooking Done Right: How to Fill Rooms Without Upsetting Guests

Revfine.com2026-01-27T12:10:08+01:00

Imagine you're at the front desk, midway through a busy day, when you suddenly realize you’re overbooked. Guests are still pouring in, but you know—awkward conversations and unhappy faces await you. But overbooking doesn’t have to be chaotic. When done strategically, it can increase occupancy and revenue. This article will show you how to master overbooking and turn a stressful

Overbooking Done Right: How to Fill Rooms Without Upsetting GuestsRevfine.com2026-01-27T12:10:08+01:00

How to Segment Your Guests: 5 Basic Tips to Boost Conversions

Revfine.com2026-01-21T13:09:53+01:00

Understanding your guests is key to standing out as a hotel. But with diverse demographics and travel styles, a one-size-fits-all approach simply won't cut it. This is where guest segmentation comes in, a powerful strategy that allows you to personalize your offerings and communication to resonate with each guest on a deeper level. This article explores the power of guest

How to Segment Your Guests: 5 Basic Tips to Boost ConversionsRevfine.com2026-01-21T13:09:53+01:00

Ditch Discount Blasts and Reward High-Value Hotel Guests

Revfine.com2025-10-03T15:00:26+02:00

Hotels often rely on blanket discount codes to spark bookings, but these offers rarely resonate with high-value guests. Instead, they attract low-spending visitors who deliver minimal long-term revenue. Today’s travelers expect more: personalization, recognition, and incentives that reflect their loyalty. Guests who feel noticed are far more likely to return, spend more, and recommend your brand. In this article, you’ll

Ditch Discount Blasts and Reward High-Value Hotel GuestsRevfine.com2025-10-03T15:00:26+02:00

Guest Segmentation Is Failing Hotels: 5 Specific Ways to Do Better with Available Data

Revfine.com2026-01-21T15:38:53+01:00

With marketing messages bombarding consumers across every channel, relevance is everything. People are increasingly immune to generic outreach. Research shows 81% of customers prefer to engage with companies that offer a personalized experience, both in-person and across digital channels. For hotels, segmentation is the key to delivering this level of personalization. By dividing a big audience into smaller, meaningful groups

Guest Segmentation Is Failing Hotels: 5 Specific Ways to Do Better with Available DataRevfine.com2026-01-21T15:38:53+01:00

Hotel Folio: Essential Guide for Effective Guest Billing Management

Martijn Barten2025-09-22T13:28:10+02:00

A hotel folio is a detailed financial document, breaking down the charges a guest has incurred during a stay. These itemized documents are now typically created and stored digitally, allowing for real-time changes. Hotel folios play an important role in providing transparency to guests and delivering accurate billing. Accuracy and transparency are key to a positive guest experience and the

Hotel Folio: Essential Guide for Effective Guest Billing ManagementMartijn Barten2025-09-22T13:28:10+02:00

Hotel Room Service: The Ultimate Guide to Elevate the Guest Experience

Martijn Barten2025-09-08T16:14:56+02:00

Hotel room service provides guests with access to food, drinks and other items, delivered directly to their door. This offers excellent convenience and is used by all kinds of guests, including leisure and business travelers. Room service is an important offering and can help to shape overall guest satisfaction levels. It also provides an additional revenue stream for hotels and

Hotel Room Service: The Ultimate Guide to Elevate the Guest ExperienceMartijn Barten2025-09-08T16:14:56+02:00

Guest Experience Trends Shaping 2025 and Beyond

Revfine.com2026-01-14T15:36:42+01:00

The hospitality industry made a remarkable recovery in 2024, contributing a record-high $11.1 trillion to global GDP. But beyond financial success, what is truly driving this transformation? Guest expectations are evolving, and AI-driven insights, along with online reputation management, are reshaping the industry. Understanding these trends is crucial for hoteliers aiming to stay ahead in 2025 and beyond. 8 Guest

Guest Experience Trends Shaping 2025 and BeyondRevfine.com2026-01-14T15:36:42+01:00

Guests Expectations in 2025: A Complete Guide on How to Engage Travelers

Revfine.com2026-01-21T15:21:17+01:00

As time passes and technology keeps evolving, we enter into a new era of guest expectations. As we've said before, it's no longer enough to meet their needs simply, the challenge now lies in exceeding them. What they wanted three years ago is not the same as what they want today or what they will want tomorrow. This leaves no

Guests Expectations in 2025: A Complete Guide on How to Engage TravelersRevfine.com2026-01-21T15:21:17+01:00

Satisfaction Up, Volume Flat, What’s Driving the Divide?

Revfine.com2026-01-14T15:36:44+01:00

The first quarter of 2025 offered a nuanced picture for the global hospitality industry. Analysis reveals continued growth in global guest satisfaction, measured by the Global Review Index™ (GRI). Indeed, satisfaction levels briefly surpassed the 2019 benchmark of 86.4% in June of 2024. Despite a typical seasonal dip in January, strong performance, particularly in March, pushed the Q1 2025 GRI

Satisfaction Up, Volume Flat, What’s Driving the Divide?Revfine.com2026-01-14T15:36:44+01:00

How LA Hotels Cater to the Entertainment Industry’s Unique Needs

Revfine.com2025-05-26T13:57:42+02:00

The hotels found in LA are unlike any other, as they are able to meet the expectations of the highly prestigious entertainment industry. Professionals in media and performance often require extended accommodations, discreet access points, and fast, personalized service. In this article, we will examine how hotels in Los Angeles adapt their day-to-day operations to meet those needs through privacy-conscious

How LA Hotels Cater to the Entertainment Industry’s Unique NeedsRevfine.com2025-05-26T13:57:42+02:00

10 Best Hotel Loyalty Programs to Turn Visitors into Loyal Guests

Martijn Barten2025-05-26T13:57:11+02:00

Hotel loyalty programs provide guests with not just benefits and rewards but a tailored experience that fits like a glove. Properties leverage these programs to build up both brand and loyalty among guests to ensure return visits. The fact that both parties benefit makes loyalty programs one of the best tools a property has to compete within an often turbulent

10 Best Hotel Loyalty Programs to Turn Visitors into Loyal GuestsMartijn Barten2025-05-26T13:57:11+02:00

Hotel Fees: A Comprehensive Guide to Understanding Accommodation Charges

Martijn Barten2025-05-06T11:36:50+02:00

Hotel fees are the various charges guests face when staying at an accommodation business, like a hotel or resort. They can range from the basic room rate and fees for using hotel amenities, to parking fees and taxes. For hotels, it is important to understand and make strategic use of hotel fees to maximize revenue from guests. At the same

Hotel Fees: A Comprehensive Guide to Understanding Accommodation ChargesMartijn Barten2025-05-06T11:36:50+02:00

10 Hotel Rewards Programs to Maximize Revenue & Guest Loyalty

Martijn Barten2025-06-10T13:59:28+02:00

Hotel rewards programs are among the most powerful tools available to hoteliers. A strategically leveraged program will both increase repeat bookings through incentives and provide guest data that can be used to provide further growth. The process builds up a defensible market share, pushes up RevPAR, and reduces the overall cost of acquisition. In this article, you'll learn how the

10 Hotel Rewards Programs to Maximize Revenue & Guest LoyaltyMartijn Barten2025-06-10T13:59:28+02:00

Hotel Rooming List: Essential Guide for Efficient Guest Management

Martijn Barten2025-05-06T10:26:03+02:00

A hotel rooming list is a document which outlines accommodation arrangements for group bookings. It will include names, room assignment details, arrival and check-out dates, special requirements and more. Rooming lists are important for helping hotels to prepare for a group arrival and maintain guest satisfaction. Group bookings may be large and complex and a rooming list can provide clarity

Hotel Rooming List: Essential Guide for Efficient Guest ManagementMartijn Barten2025-05-06T10:26:03+02:00

Unleashing Data for Personalized Hotel Stays

Revfine.com2026-01-14T15:36:48+01:00

Hotels are moving from traditional transactional models to relationship-focused approaches, driven by guests’ desire for personalized experiences and seamless interactions. Unleashing data for personalized hotel stays has become the key to unlocking these enhanced guest experiences. Modern technology, especially mobile and cloud-based solutions, facilitates this transformation. Hotel owners, managers, and operators understand that guests’ expectations constantly evolve. Building lasting relationships

Unleashing Data for Personalized Hotel StaysRevfine.com2026-01-14T15:36:48+01:00

What the Luxury Traveler Really Wants – And How Hotels Can Deliver

Revfine.com2025-09-17T20:55:34+02:00

Luxury travelers have redefined what exceptional service looks like. It’s no longer about excess—it’s about ease, control, and relevance. High-value guests aren’t looking for endless choices or over-the-top service. They want seamless, intuitive experiences, and they’re willing to pay for them. The hotels that understand this aren’t just elevating service; they’re creating deeper loyalty, driving higher spend, and unlocking new

What the Luxury Traveler Really Wants – And How Hotels Can DeliverRevfine.com2025-09-17T20:55:34+02:00

Hotel Greeting: Essential Guide to Welcome Guests Successfully

Martijn Barten2025-04-01T21:43:02+02:00

A hotel greeting describes the entire process of welcoming a new guest to a hotel. It can include reception staff personally greeting new arrivals, as well as the provision of welcome gifts, letters or cards within guest rooms. Greeting hotel guests is an important part of customer service, helping to create a positive first impression. These initial interactions set the

Hotel Greeting: Essential Guide to Welcome Guests SuccessfullyMartijn Barten2025-04-01T21:43:02+02:00

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