Loading...

Marketing

Guest Experience Trends Shaping 2025 and Beyond

2026-01-14T15:36:42+01:00

The hospitality industry made a remarkable recovery in 2024, contributing a record-high $11.1 trillion to global GDP. But beyond financial success, what is truly driving this transformation? Guest expectations are evolving, and AI-driven insights, along with online reputation management, are reshaping the industry. Understanding these trends is crucial for hoteliers aiming to stay ahead in 2025 and beyond. 8 Guest

Guest Experience Trends Shaping 2025 and Beyond2026-01-14T15:36:42+01:00

Hotel Websites Where Hoteliers Can Sell Packages (Including Examples)

2025-07-01T16:29:47+02:00

Hotel rooms don't sell themselves. Hoteliers need to embrace a wide range of tactics to ensure optimum occupancy. Package deals are a great way to entice guests to book at your hotel. Advertising packages online is a good idea to ensure that your package deals get the best visibility. Here are some of the top websites where you can market

Hotel Websites Where Hoteliers Can Sell Packages (Including Examples)2025-07-01T16:29:47+02:00

Steps for Success: Evaluating and Pricing Group Business

2026-01-22T10:21:57+01:00

Group business is an undeniably important piece of the revenue puzzle for hotels. However, not all group revenue is equally valuable or desirable. To achieve an ideal mix of group and transient business, hotels must undergo a detailed evaluation process—one that can be greatly aided with an advanced revenue management system. Ten Crucial Steps to Evaluating and Pricing Group Business

Steps for Success: Evaluating and Pricing Group Business2026-01-22T10:21:57+01:00

A Guide to Marketing Hotel Sustainability

2026-01-21T15:48:48+01:00

Today’s travelers aren’t just better-educated and better-informed, they’re more concerned than ever about adopting responsible practices around their journeys. The upshot is that these savvy travelers actively seek experiences and accommodations that align with their values — especially concerning environmental and sustainability practices. Reasons Behind the Popularity of Sustainable Travel There are compelling reasons behind this trend. First, heightened awareness

A Guide to Marketing Hotel Sustainability2026-01-21T15:48:48+01:00

How an Italian Hotel Doubled Revenue by Cracking Tripadvisor’s Top 10

2026-01-21T19:36:05+01:00

Today's hoteliers want to increase their online bookings and revise corporate rates to a profitable market rate. Revenue management is a proven path to get there. This small hotel partnered with a revenue team and succeeded in doubling its revenue in two years and breaking into Tripadvisor's Top 10. Here's how. Revenue Management Boosts Online Reputation and Revises Static Corporate

How an Italian Hotel Doubled Revenue by Cracking Tripadvisor’s Top 102026-01-21T19:36:05+01:00

How to Write a Hotel Welcome Card for Guests + 5 Free Examples

2026-02-10T19:55:23+01:00

A hotel welcome card is a personalized note, left on a card for guests to read upon arrival. It is similar to a welcome letter, but will typically be shorter, including only the most essential information. Learning to write a hotel welcome card is important because these messages set the tone and provide details that enhance a guest's stay. Leaving

How to Write a Hotel Welcome Card for Guests + 5 Free Examples2026-02-10T19:55:23+01:00

Guests Expectations in 2025: A Complete Guide on How to Engage Travelers

2026-01-21T15:21:17+01:00

As time passes and technology keeps evolving, we enter into a new era of guest expectations. As we've said before, it's no longer enough to meet their needs simply, the challenge now lies in exceeding them. What they wanted three years ago is not the same as what they want today or what they will want tomorrow. This leaves no

Guests Expectations in 2025: A Complete Guide on How to Engage Travelers2026-01-21T15:21:17+01:00

How Food and Beverage Management Drives Hotel Profitability

2025-06-01T08:30:21+02:00

Food and beverage (F&B) services are the lifeblood of the hospitality industry. A good meal is one of the cornerstones of the human experience and colors every other element of a guest's day. Food and beverage services help differentiate you from the competition, provide a steady revenue stream, increase guest loyalty, act as a marketing tool, and generally enhance almost

How Food and Beverage Management Drives Hotel Profitability2025-06-01T08:30:21+02:00

Satisfaction Up, Volume Flat, What’s Driving the Divide?

2026-01-14T15:36:44+01:00

The first quarter of 2025 offered a nuanced picture for the global hospitality industry. Analysis reveals continued growth in global guest satisfaction, measured by the Global Review Index™ (GRI). Indeed, satisfaction levels briefly surpassed the 2019 benchmark of 86.4% in June of 2024. Despite a typical seasonal dip in January, strong performance, particularly in March, pushed the Q1 2025 GRI

Satisfaction Up, Volume Flat, What’s Driving the Divide?2026-01-14T15:36:44+01:00

Group Bookings vs. Transient: How to Always Choose What’s Best for Your Property

2025-05-20T09:25:59+02:00

Should you accept that group request or wait for more lucrative individual guests? This decision can significantly impact your hotel's profitability. In this article, you'll discover how to confidently assess each booking opportunity through a practical approach. Group or Transient? Why This Choice Is So Important Whether you run a boutique hotel, B&B, or small chain, every room matters. Say

Group Bookings vs. Transient: How to Always Choose What’s Best for Your Property2025-05-20T09:25:59+02:00

How LA Hotels Cater to the Entertainment Industry’s Unique Needs

2026-02-15T15:56:01+01:00

The hotels found in LA are unlike any other, as they are able to meet the expectations of the highly prestigious entertainment industry. Professionals in media and performance often require extended accommodations, discreet access points, and fast, personalized service. In this article, we will examine how hotels in Los Angeles adapt their day-to-day operations to meet those needs through privacy-conscious

How LA Hotels Cater to the Entertainment Industry’s Unique Needs2026-02-15T15:56:01+01:00

Hospitality Technology Trends Shaping Orlando Stays

2026-02-15T15:59:04+01:00

The hospitality industry in Orlando is one of the most advanced in the U.S. Many hotels and accommodation options open up frequently. Therefore, there is a need to stay competitive. And because people use technology more and more in their everyday lives, the hospitality industry saw an opportunity. You’ll now find concierge tools on your phone or TV, giving you

Hospitality Technology Trends Shaping Orlando Stays2026-02-15T15:59:04+01:00

10 Best Hotel Loyalty Programs to Turn Visitors into Loyal Guests

2025-05-26T13:57:11+02:00

Hotel loyalty programs provide guests with not just benefits and rewards but a tailored experience that fits like a glove. Properties leverage these programs to build up both brand and loyalty among guests to ensure return visits. The fact that both parties benefit makes loyalty programs one of the best tools a property has to compete within an often turbulent

10 Best Hotel Loyalty Programs to Turn Visitors into Loyal Guests2025-05-26T13:57:11+02:00

Training AI Agents to Improve Personalisation and Boost Conversion

2025-05-13T13:23:16+02:00

Question for Our Hotel Marketing Expert Panel How can AI agents be trained to anticipate hotel guest needs? How might this impact the personalisation of sales interactions and overall conversion rates? (Question proposed by Michael J. Goldrich) Our Marketing Expert Panel Michael J. Goldrich - Founder & Chief Advisor, Vivander Moriya Rockman

Training AI Agents to Improve Personalisation and Boost Conversion2025-05-13T13:23:16+02:00
Go to Top