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Marketing

Why Simplifying Group Bookings Is the Secret to Business Hotel Success

2024-12-20T10:48:36+01:00

Group bookings are vital for business hotels, but outdated, fragmented systems complicate the process. Managing accommodation, meeting spaces, and event services across multiple platforms often results in errors, wasted time, and client dissatisfaction. By adopting integrated technology, hotels can simplify operations, minimize mistakes, and improve profitability, ensuring they meet growing demand and operate more efficiently. Simplifying Group Bookings for Boosting

Why Simplifying Group Bookings Is the Secret to Business Hotel Success2024-12-20T10:48:36+01:00

Data Collection Tips for Delivering Personalised Guest Experiences

2024-11-29T12:00:08+01:00

Question for Our Hotel Marketing Expert Panel What are the top tips and best practices for hotels to collect data in order to deliver personalised guest experiences? How can hotels handle data privacy? (Question by Michael J. Goldrich)  Our Marketing Expert Panel Michael J. Goldrich - Founder & Chief Advisor, Vivander Luminita Mardale

Data Collection Tips for Delivering Personalised Guest Experiences2024-11-29T12:00:08+01:00

20 Hot Digital Trends in the Hotel Industry

2025-02-17T16:00:44+01:00

With digital technology continuously evolving, it should come as little surprise that its applications within the hotel industry evolve, too. Indeed, over the past few years, several notable digital trends have taken the industry by storm, and the year ahead promises to be no different. Crucially, the businesses that benefit most from using digital technology are those with the foresight

20 Hot Digital Trends in the Hotel Industry2025-02-17T16:00:44+01:00

How to Lead with Data: Transforming Hotel Group and Meeting Bookings through Analytics

2024-11-19T10:39:46+01:00

Data is the backbone of modern hospitality and relying on outdated, fragmented systems can be a recipe for disaster, especially in managing group and meeting bookings. If your hotel is not harnessing the full potential of integrated data management, you are jeopardizing the guest experience. Disjointed platforms can lead to miscommunications, missed opportunities and operational chaos. By leveraging analytics, you

How to Lead with Data: Transforming Hotel Group and Meeting Bookings through Analytics2024-11-19T10:39:46+01:00

Collaborative Success for eCommerce and Revenue Management Teams

2024-11-21T09:39:55+01:00

Question for Our Revenue Management Expert Panel: What are the best practices for building and maintaining successful collaboration and communication between hotel eCommerce and Revenue Management teams? (Question by Aida Muñoz) Our Revenue Management Expert PanelTamie Matthews - Sales & Marketing Consultant, RevenYouConnor Vanderholm - CEO, ToplineDiego Fernández Pérez De Ponga - Director of

Collaborative Success for eCommerce and Revenue Management Teams2024-11-21T09:39:55+01:00

5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy

2024-11-19T10:40:30+01:00

Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’s upselling strategy. From email and SMS to front desk conversations, learn how a multi-channel approach and data-driven technology can improve guest satisfaction, increase revenue, and create memorable experiences that set your hotel apart. Engage Guests on Their Terms: The Key to Effective Upselling A

5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy2024-11-19T10:40:30+01:00

The Vital Role of Revenue Management and Brand Reputation

2025-02-23T11:52:29+01:00

It’s an antiquated idea that revenue management works independently from sales and marketing. Each department impacts the other and influences the hotel’s overall profitability. Every business goal contributes to the bottom line. When the revenue-generating departments work together on shared goals, they can contribute to a fatter bottom line. In today’s world, hotel bookings start with getting found online. Without

The Vital Role of Revenue Management and Brand Reputation2025-02-23T11:52:29+01:00

Hotel Check-in Timing and Process Explained

2024-12-07T15:28:26+01:00

Hotel check-in timing refers to when guests can check into a room or check out after their stay. It's often best to consider it as a window where staff and guests can align their needs. The timing is important to guests because it can limit or control their schedule. At the same time, it's important to hoteliers as it allows

Hotel Check-in Timing and Process Explained2024-12-07T15:28:26+01:00

Integrating Sustainability Practices into Hotel Marketing Strategies

2024-11-07T09:46:00+01:00

Question for Our Hotel Marketing Expert Panel How can sustainability practices be integrated into hotel marketing strategies to appeal to the growing eco-conscious consumer base? What are the common challenges? (Question by Michael J. Goldrich)  Our Marketing Expert Panel Michael J. Goldrich - Founder & Chief Advisor, Vivander Moriya Rockman - Chief of

Integrating Sustainability Practices into Hotel Marketing Strategies2024-11-07T09:46:00+01:00

6 Lessons from Leading Brands for Elevating Hotel Booking Strategies

2025-03-24T14:23:30+01:00

While OTAs have dominated the digital travel booking space in recent years, their influence is quietly dwindling as travelers seek more authentic experiences. In parallel, hoteliers now have access to more tools and resources for digital optimization. In fact, hotels of all sizes can significantly boost online bookings by taking a few notes from these eCommerce giants. After all, they’ve

6 Lessons from Leading Brands for Elevating Hotel Booking Strategies2025-03-24T14:23:30+01:00

5 Reasons to Choose a Hospitality-Focused BI Solution for Your Hotel

2024-11-05T13:54:56+01:00

As a hotelier, making sense of your data is not a simple task. It often involves consolidating information across multiple systems to understand guest preferences, improve the financial health of your business, and proactively plan for the future. Hospitality-Focused BI Tools vs. Generic Options Business intelligence (BI) software has become an indispensable tool for hoteliers looking to make informed decisions

5 Reasons to Choose a Hospitality-Focused BI Solution for Your Hotel2024-11-05T13:54:56+01:00

Late Check-In Hotel Guide: Key Strategies for Hoteliers

2024-11-05T13:56:25+01:00

A late check-in hotel offers short-term accommodation, with the option for guests to arrive later than the standard check-in time. These hotels need to develop robust policies and strategies around the check-in process. Late check-ins are important because guests want flexibility. The option to check in at a time that suits them can make a positive first impression, while late

Late Check-In Hotel Guide: Key Strategies for Hoteliers2024-11-05T13:56:25+01:00

Interview with Pablo Torres, Hospitality Consultant

2024-10-28T10:47:50+01:00

In this article, we interview Pablo Torres, a hospitality management expert specializing in revenue optimization and guest experience. With over 20 years in the industry, Pablo develops innovative strategies that drive ancillary revenue and operational efficiency. He is also a consultant, educator, and LinkedIn Top Voice, recently launching his new book Mastering Hospitality Ancillary Revenue.

Interview with Pablo Torres, Hospitality Consultant2024-10-28T10:47:50+01:00

Beyond Revenue: How Smart Upsell Solutions Improve Hotel Efficiency

2024-10-21T13:10:46+02:00

Upsell solutions offer more than just extra revenue; they streamline hotel operations by using real-time data to optimize staffing, forecasting, and resource allocation. In this article, you’’ll explore how these technologies can sharpen key processes while delivering personalized experiences, driving improvements in both hotel efficiency and guest satisfaction. Enhancing Guest Engagement and Revenue with Smart Hotel Upsells One of the

Beyond Revenue: How Smart Upsell Solutions Improve Hotel Efficiency2024-10-21T13:10:46+02:00

9 Tips to Structure Your Pre-Arrival Communication

2024-10-08T19:22:20+02:00

As a hotelier, it is important to prioritize pre-arrival communication with your guests. This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you. Why Is Pre-Arrival Communication Important for Hotels? Pre-arrival communication is all about creating a positive first impression and setting

9 Tips to Structure Your Pre-Arrival Communication2024-10-08T19:22:20+02:00

How to Communicate Your Front Desk Upselling Deals Effectively

2024-10-08T19:28:05+02:00

Few hoteliers use front desk upselling to the max. Not only do the front desk employees need to stay up to speed with all the upselling deals, but they also need to be comfortable using essential communication skills and marketing techniques. In short, to get it right, you need to read each situation correctly and change your language accordingly. In

How to Communicate Your Front Desk Upselling Deals Effectively2024-10-08T19:28:05+02:00
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