Time and effort going into answering guest queries should not be underestimated. How to optimize the process to benefit your guests and your staff? This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that. Still, first, it outlines the reasons behind the high volume of guest questions, the value of achieving the gold
Today’s travelers aren’t just better-educated and better-informed, they’re more concerned than ever about adopting responsible practices around their journeys. The upshot is that these savvy travelers actively seek experiences and accommodations that align with their values — especially concerning environmental and sustainability practices. Reasons Behind the Popularity of Sustainable Travel There are compelling reasons behind this trend. First, heightened awareness
Hotel Marketing Hotel marketing involves strategies and techniques hotels use to promote their services, enhance brand visibility, and attract guests. It includes digital marketing, social media engagement, personalized email campaigns, loyalty programs, and partnerships. Effective hotel marketing is crucial for increasing bookings, maximizing revenue, and standing out in a competitive industry, making it an essential component of a hotel's success.
The 7-Star Hotel A 7-star hotel represents the pinnacle of luxury in the hospitality industry, although not officially recognized in the traditional star rating system. These hotels offer unparalleled service, exquisite amenities, and exceptional experiences, often featuring opulent decor and personalized services. They are important symbols of status, luxury, and architectural marvels, catering to the ultra-wealthy and discerning travelers seeking
Hotel Marketing Plan A hotel marketing plan is a comprehensive strategy outlining how a hotel will attract and retain guests. It's important because it guides the hotel's promotional activities, targets ideal customers, and sets goals for revenue generation. A well-crafted plan is essential for a hotel's success in a competitive market. Key Takeaways Segmentation Analysis: Vital for tailoring marketing to
Video Marketing for Hotels Video marketing for hotels is a strategy that involves creating and sharing videos to promote hotel services, amenities, and experiences. This form of marketing is important as it visually showcases what a hotel offers, creating a more engaging and immersive experience for potential guests. It helps increase online visibility and enhance brand image and can significantly influence
Personalization Marketing in the Hospitality Industry Personalization marketing in hospitality refers to tailoring marketing efforts and guest experiences to individual preferences and behaviors. This strategy is essential for creating a unique, memorable experience for each guest, fostering loyalty, and increasing revenue. By leveraging customer data and technology, hotels and hospitality businesses can provide personalized services, offers, and communications, enhancing overall
Hotel Marketing Company A Hotel marketing company specializes in creating and implementing marketing strategies specifically for hotels. These companies offer expertise in various areas such as digital marketing, brand development, and customer engagement, tailored to the unique needs of the hospitality industry. They are important as they help hotels increase visibility, attract more guests, and enhance overall revenue through specialized
OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It's one less decision they need to make. In this article, you'll see how thinking of breakfast as a profit center – setting, food, service, environment – impacts your hotel's
The industry’s adoption of Artificial Intelligence (AI) keeps pushing the boundaries of personalization and efficiency of guest communications. The emergence of generative AI models, like ChatGPT, is yet another revolution in that area. While it enhances the already existing benefits of platforms and tools powered by conversational AI, it also poses some challenges hoteliers need to consider before deciding on
A revenue management strategy is a common practice among hotels. What’s less common is having an ancillary revenue strategy, though. Nevertheless, it’s beneficial for hotels to have one. It’s one of the first steps to unlocking a new, powerful revenue stream and improving the hotel’s positioning and branding while enhancing the guest experience. Here’s a closer look at the other
Hotel Breakfast Hotel breakfast typically refers to the morning meal hotels offer their guests. It ranges from simple continental options to elaborate buffets with diverse international cuisines. This amenity is important because it adds convenience for guests, enhances the overall stay experience, and can be a deciding factor in hotel selection for travelers. Key Takeaways Variety of Breakfast Types: Hotels
Question for Our Revenue Management Expert Panel: What are the advantages of participating in special OTA deals? What advice can you offer to maximise your ROI? Are there any pitfalls to avoid? (Question by Chaya Kowal) Our Revenue Management Expert Panel Connor Vanderholm - CEO, Topline Alenka McMahon - Managing Director,
Hotel Amenities Hotel amenities are the various services and facilities that enhance guest comfort and satisfaction. These can range from basic necessities like toiletries and towels to luxury offerings like spas, gyms, and gourmet dining options. They are important because they significantly influence guest experience, satisfaction, and the overall perception of the hotel's quality, often being a deciding factor in
Question for Our Hotel Marketing Expert Panel What are the best practices for driving revenue-generating email marketing and for collecting valid email addresses from guests? (Question from Nicole Sideris) Our Marketing Expert PanelElvira Wilthagen - Owner, Heads in Beds Thom de Graaf - Online Marketing Specialist, The Orange StudioSusanne Williams - Director Consulting Services, Journey
Question for Our Hotel Marketing Expert Panel How can the “cost of acquisition” be calculated? Should it be our main focus? Should it be added to direct marketing costs in comparison to OTA distribution costs? (Question from Matthias Dybing) Our Marketing Expert Panel Thom de Graaf - Online Marketing Specialist, Orange Hotel
Partnering with a strong digital marketing agency can propel your property to new heights. But when that partner fails to innovate, falls short on reporting, or cannot adapt, the relationship can become an obstacle to growth. Here, you find five signs that it’s time to consider a new digital marketing partner, and how to find a synergetic fit. 5 Crucial
Question for Our Revenue Management Expert Panel: What are the benefits of hyper-personalisation in revenue management? What do hotels need to do in order to achieve hyper-personalisation, and are their efforts worth it? (Question by Nikolas Hall) Our Revenue Management Expert Panel Tanya Hadwick - Group Revenue & Yield Leader, SunSwept Resorts