ChatGPT Hotel Ads Explained Before the Auction Heats Up
ChatGPT hotel ads are sponsored placements that appear beneath ChatGPT's answers when travelers research trips and accommodation. OpenAI began piloting them in early 2026, which means a channel you could previously influence only through organic visibility now has a paid layer. Whether you buy in early or prepare first is a decision worth making deliberately. Key Takeaways: ChatGPT hotel ads run as clearly labeled sponsored blocks beneath answers, sold on a cost-per-click basis. Online travel
What Is eNPS in Hotels? The Metric That Predicts Turnover
Employee Net Promoter Score (eNPS) is a workforce metric that measures how willing employees are to recommend your hotel as a place to work. It gives hotel managers a fast signal of employee sentiment, but the score becomes useful only when you connect it to departmental feedback, retention, and management action. Key Takeaways: eNPS measures employee advocacy on one question and returns a score between minus 100 and plus 100. Department-level movement usually tells
Hotel Budgets Are Changing. Here’s What You Can’t Ignore
The hotel marketing budget conversation is changing. AI, third-party acquisition costs, first-party data, and digital experiences are forcing a rethink of where investment creates the most value. The hotels that prioritize the right capabilities now will create stronger foundations to Find, Book, and Grow in the years ahead. Why Hotel Budget Planning Needs a New Approach Hotel budget season used to be a relatively easy affair. Key investments have been fairly fixed across labor, marketing
Learn How Breakfast Service Can Be a Profit Center for Your Hotel
OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It's one less decision they need to make. In this article, you'll see how thinking of breakfast as a profit center – setting, food, service, environment – impacts your hotel's brand reputation and revenue management methodology. The Most Important Guest Habit is Breakfast TripAdvisor's TripIndex
What Is eNPS in Hotels? The Metric That Predicts Turnover
Employee Net Promoter Score (eNPS) is a workforce metric that measures how willing employees are to recommend your hotel as a place to work. It gives hotel managers a fast signal of employee sentiment, but the score becomes useful only when you connect it to departmental feedback, retention, and management action. Key Takeaways: eNPS measures employee advocacy on one question and returns a score between minus 100 and plus 100. Department-level movement usually tells you more than a single property-wide eNPS number. A falling eNPS can expose retention risk before resignations appear in your turnover figures. Comments and follow-up
Learn How Breakfast Service Can Be a Profit Center for Your Hotel
OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It's one less decision they need to make. In this article, you'll see how thinking of breakfast as a profit center – setting, food, service, environment – impacts your hotel's brand reputation and revenue management methodology. The Most Important Guest Habit is Breakfast TripAdvisor's TripIndex
European Hotel Performance: The 7 Trends Shaping 2026
European hotels are navigating a complicated year. Economic uncertainty, changing travel patterns, and rising costs are putting pressure on performance. Yet the latest data shows a more resilient picture: occupancy and RevPAR are ahead of last year, while guest behavior and technology adoption are changing how revenue is generated. With data from more than 3,000 hotels and 37 million reservations, Mews offers a closer look at how the industry is performing across markets, metrics, and
Before You Buy AI for Your Hotel, Ask These Six Questions
Every vendor pitching hotel AI right now can show you a polished demo. Very few can tell you, in specific terms, what data that AI is actually reasoning from, and that distinction matters more than the demo suggests. Hoteliers have spent the past few years fielding pitches for AI pricing
AI Agents for Hotel Marketing Are Picking Winners Already
AI agents for hotel marketing are systems that can plan, recommend, and execute defined marketing workflows within limits set by the hotel. They matter because agents now influence both sides of demand: the campaigns hotels run and the AI assistants travelers use before they ever reach a booking engine. Key
What Is Hotel RGI and Why a Good Score Can Mislead You
RGI, or Revenue Generation Index, measures your hotel's RevPAR against the average RevPAR of your competitive set, market, or submarket. It tells you whether you are winning or losing revenue share in your market, which absolute RevPAR alone cannot show. The number only becomes useful when the competitive set behind