What Is eNPS in Hotels? The Metric That Predicts Turnover
Employee Net Promoter Score (eNPS) is a workforce metric that measures how willing employees are to recommend your hotel as a place to work. It gives hotel managers a fast signal of employee sentiment, but the score becomes useful only when you connect it to departmental feedback, retention, and management action. Key Takeaways: eNPS measures employee advocacy on one question and returns a score between minus 100 and plus 100. Department-level movement usually tells
Tourism Management: All You Need to Know About Tourism
Tourism management is the coordinated planning, marketing, operation, and measurement of destinations and travel services so visitor demand creates value a place can sustain. It matters because decisions on levies, campaigns, transport, and capacity now shape prices, visitor mix, and the skills you need, whether you manage a hotel, a tour operation, an attraction, or a destination. Key Takeaways: Tourism management connects transport, attractions, hotels, public services, and residents into one visitor journey. Value
Hotel Budgets Are Changing. Here’s What You Can’t Ignore
The hotel marketing budget conversation is changing. AI, third-party acquisition costs, first-party data, and digital experiences are forcing a rethink of where investment creates the most value. The hotels that prioritize the right capabilities now will create stronger foundations to Find, Book, and Grow in the years ahead. Why Hotel Budget Planning Needs a New Approach Hotel budget season used to be a relatively easy affair. Key investments have been fairly fixed across labor, marketing
Learn How Breakfast Service Can Be a Profit Center for Your Hotel
OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It's one less decision they need to make. In this article, you'll see how thinking of breakfast as a profit center – setting, food, service, environment – impacts your hotel's brand reputation and revenue management methodology. The Most Important Guest Habit is Breakfast TripAdvisor's TripIndex
Customer Lifetime Value (CLV) in Hotels Beyond Booking Revenue
Customer Lifetime Value (CLV) estimates the economic value a customer generates across their full relationship with your hotel, rather than from one reservation. For commercial decisions, CLV is useful only when you calculate it by segment and distinguish lifetime revenue from the contribution the relationship actually produces. Key Takeaways: Customer lifetime value is useful only when hotels measure contribution across repeat relationships, not just cumulative revenue. Calculate CLV by segment because leisure, corporate, group, and MICE customers follow different repeat patterns. A high first booking value can hide weak lifetime economics when acquisition and servicing costs are ignored. CLV
Tourism Management: All You Need to Know About Tourism
Tourism management is the coordinated planning, marketing, operation, and measurement of destinations and travel services so visitor demand creates value a place can sustain. It matters because decisions on levies, campaigns, transport, and capacity now shape prices, visitor mix, and the skills you need, whether you manage a hotel, a tour operation, an attraction, or a destination. Key Takeaways: Tourism management connects transport, attractions, hotels, public services, and residents into one visitor journey. Value
Hotel Budgets Are Changing. Here’s What You Can’t Ignore
The hotel marketing budget conversation is changing. AI, third-party acquisition costs, first-party data, and digital experiences are forcing a rethink of where investment creates the most value. The hotels that prioritize the right capabilities now will create stronger foundations to Find, Book, and Grow in the years ahead. Why Hotel Budget Planning Needs a New Approach Hotel budget season used to be a relatively easy affair. Key investments have been fairly fixed across labor, marketing
European Hotel Performance: The 7 Trends Shaping 2026
European hotels are navigating a complicated year. Economic uncertainty, changing travel patterns, and rising costs are putting pressure on performance. Yet the latest data shows a more resilient picture: occupancy and RevPAR are ahead of last year, while guest behavior and technology adoption are changing how revenue is generated. With
Fall 2026 Travel Trends: What They Mean for Hotel Pricing
Fall 2026 comes with a mixed bag of signals. Corporate travel confidence has wobbled, leisure travelers are booking anyway, and a run of stadium shows and arena tours is about to hand some hotels their best weeks of the year. Here's what the numbers actually say, and how you can
Before You Buy AI for Your Hotel, Ask These Six Questions
Every vendor pitching hotel AI right now can show you a polished demo. Very few can tell you, in specific terms, what data that AI is actually reasoning from, and that distinction matters more than the demo suggests. Hoteliers have spent the past few years fielding pitches for AI pricing