The hospitality industry faces a digital transformation driven by evolving traveler behavior, global market shifts, and advancing technology. Businesses must rethink operations to remain competitive in a fragmented market. Success in 2025 hinges on agile, connected technology platforms that integrate across systems, enabling real-time data use for proactive decisions. From guest
The RFP Guide and Templates for Hotel PMS provide a comprehensive framework for hotels selecting the right Property Management System. You'll learn how to structure a Request for Proposal (RFP) that ensures a detailed evaluation of potential PMS vendors. This guide covers everything from defining your hotel's PMS requirements
Unlock the full potential of your guest data. In this whitepaper, you'll learn how a Customer Data Platform (CDP) can transform hotels' operations, engage with guests, and drive long-term success, whether managing a boutique hotel or a large chain. This whitepaper is packed with actionable insights designed to help hoteliers stay
In this guest journey template, you will find examples of valuable touchpoints that can be added to your communications, considering the different stages of the guest journey. Guest journeys are not a one-message-fits-all type of solution. It has a lot to do with your brand, your goals, and who
Are you considering becoming a hotel owner? This could be an excellent time to start. As experienced hoteliers would confirm, owning a hotel offers substantial rewards and considerable challenges. It demands hard work and involves some risk. Do you have the skills and resources to run a thriving hotel business? This
Hoteliers may learn what their hotel is doing well and where it needs to improve by monitoring satisfaction levels through guest surveys. A hotel's performance may be measured partly by how satisfied its guests are. Guest satisfaction levels will rise, and more pleasant experiences will result from incorporating procedures to enhance,
For better or worse, the credo of "doing more with less" has become an essential competency of today's revenue managers. Maximizing distribution efficiency by optimizing booking profitability while experimenting with new channels and price techniques that might further optimize revenues is critical. Several techniques assure maximum effectiveness while mastering Revenue Management
A housekeeping SOP—or standard operating procedure—is a step-by-step guide to completing each housekeeping duty. Management has authorized these protocols, and all housekeepers must follow them to guarantee uniformity, accuracy, and quality. A significant component of SOPs is a series of checklists, which housekeepers may use to check off each stage of
Taking care of breakfast in various aspects means laying the foundations for significant increases in turnover and profits. Did you know? OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel