Tools of the Trade: Why Revenue Managers Need to Be Active Software Reviewers
A comprehensive approach to revenue management traditionally includes a number of different solutions from PMS, CRS, RMS, rate shopper, and business intelligence tools. But at a time when occupancy levels remain aberrantly low, what other tools, if any, should a revenue manager be aware of that can help increase revenue? The Future of Revenue Management: Total Profit Management This article reflects a conversation between Paul Peddrick of ROOMDEX and Oliver Geldner, CTO & Partner of
Why is an Integrated Online Booking System Important?
Simply put, if you want your property to be found on the internet, having a good online presence is critical. A large proportion of business and leisure travel is now researched and booked online, and thus hotel owners can no longer ignore the need for an integrated online booking engine. 7 Reasons Why is an Integrated Online Booking System is Important There are many advantages to using an online booking system, below we listed some
Why is a Chatbot not Enough for Your Hotel Anymore?
When chatbots first appeared, they soon became part of many industries, and hospitality was no exception. They became a great tool to help hotel staffs deal with their high workload and the repetitive questions they must reply to daily. To provide guests with quick and instant answers in a fast way, instead of leaving them waiting for 24 hours. And during a few years, that was enough to create a great guest experience. However, the
Why Revenue Management Systems Will Never Replace Human Revenue Managers
When the desktop computer came along, it needed human input. It's no different with an RMS (revenue management system.) Even an AI-enabled RMS can't think independently (and that's a good thing!) You've probably heard plenty about AI (artificial intelligence) chatbots that learn from biased human language and "deep fakes," which are the 21st c. version of Photoshop. These are just a few real-life concerns in today's emerging AI. Yet, as hoteliers and a society, we
What Would You Tell Hotel Personnel Choosing A Tech Stack?
Question for Our Hotel Marketing Expert Panel What would you tell hotel personnel choosing a tech stack? Our Marketing Expert Panel Peter Ricci - Clinical Professor and Director of Hospitality & Tourism Management Program at Florida Atlantic University (FAU) Max Starkov - Adjunct Professor Hospitality Technology, New York University Kaylie Holley - Hospitality and Tourism Marketing Professional Matthias Dybing - Co-Founder & Director at Nuvho Thom de Graaf
What Practices Make a Hotel Booking Process Effective?
Question for Our Hotel Marketing Expert Panel What Practices Make a Hotel Booking Process Effective? (Question by Thomas Dieben) Our Marketing Expert Panel Thomas Dieben - Founder, Becurious Tamie Matthews - Revenue, Sales & Marketing Consultant, RevenYou Jacopo Focaroli - CEO & Founder, The Host Kaylie Holley - Hospitality and Tourism Marketing Professional Peter Ricci - Clinical Professor and Director of Hospitality & Tourism Management Program at Florida
What is Yield Management?
Yield Management Yield management is a strategic pricing method focused on maximizing revenue. It involves analyzing consumer behavior and adjusting prices based on various factors like timing, demand, and inventory availability. This approach is important as it helps businesses, especially in hospitality and travel, optimize income by selling the right product to the right customer at the right time. Key Takeaways Yield Management Defined: It's a strategy focusing on selling the right product (like a
What Is RevPOR?
What Is RevPOR? RevPOR, or Revenue per Available Room, is a crucial metric in the hospitality industry that calculates the total revenue generated from each available room in a hotel or property. It is essential for hoteliers as it measures the effectiveness of pricing strategies, occupancy rates, and overall revenue
What Is RevPAR?
What Is RevPAR? RevPAR, or Revenue Per Available Room, is a key performance metric in the hospitality industry. It measures a hotel's ability to fill its available rooms optimally. Crucial for evaluating operational efficiency, RevPAR combines occupancy rate and average daily rate, providing insights into revenue generation effectiveness. Key Takeaways
What is Revenue Management?
What Is Revenue Management? Revenue management is a strategic approach to pricing and selling products or services to maximize revenue. Businesses need to understand market demand, customer behavior, and pricing strategies to enhance profitability, especially in hospitality and airlines. Key Takeaways Maximizing Revenue: Focuses on strategies for pricing and selling
What does GOPPAR stand for?
What Is GOPPAR? GOPPAR stands for Gross Operating Profit Per Available Room, a key performance indicator in the hospitality industry. It measures a hotel's profitability by accounting for revenue and operational expenses. This metric is crucial because it provides a comprehensive view of a hotel's financial health, considering both income
What is an Occupancy Rate?
Occupancy Rate Occupancy rate is a vital performance metric in the hospitality industry, measuring the percentage of available rooms that are occupied over a specific period. It's essential for understanding a hotel's operational efficiency, gauging demand, and informing pricing and marketing strategies. High occupancy rates indicate strong demand and operational
Hotel KPIs explained: ADR, REVPAR and GOPPAR
ADR, REVPAR and GOPPAR ADR (Average Daily Rate), RevPAR (Revenue per Available Room), and GOPPAR (Gross Operating Profit per Available Room) are key performance indicators in the hospitality industry. ADR tracks average room revenue, RevPAR combines occupancy and ADR for overall revenue efficiency, and GOPPAR measures overall profitability. These metrics