Hotel Guest Communications & Experience

6 Ways Hoteliers Can Offer a Personalized Digital Guest Experience

Revfine.com2024-04-10T12:45:13+02:00

Travelers looking to book their holidays spend countless hours researching locations, transportation methods, itineraries, and accommodation options. Especially when booking a hotel, they're faced with a large variety of choices—and they will choose the one they resonate with best. You need to differentiate yourself from the crowd and ensure you are the top choice for your target audience. And for

6 Ways Hoteliers Can Offer a Personalized Digital Guest ExperienceRevfine.com2024-04-10T12:45:13+02:00

Top 10 Ways To Use F&B Data To Improve Guest Experience

Revfine.com2024-04-10T12:46:29+02:00

Hoteliers and restaurateurs are constantly looking for ways to improve their guest experiences. Why? They want to provide guests with a memorable dining experience, and they want to ensure that they get repeat visitors. And guess what? The F&B data they've automatically collected from their POS system or advanced reservation platform is key in improving customer service and the overall

Top 10 Ways To Use F&B Data To Improve Guest ExperienceRevfine.com2024-04-10T12:46:29+02:00

4 Guest Messaging Trends Every Hotelier Should be Aware of

Revfine.com2023-12-20T17:58:10+01:00

Traveler expectations are changing rapidly as digital and contactless forms of communication become more popular across the hospitality industry. Today's travelers expect to be able to check into their flights through mobile apps, buy train tickets online, and communicate with their accommodation providers through text. Read on to learn more about emerging trends related to guest messaging that are sure

4 Guest Messaging Trends Every Hotelier Should be Aware ofRevfine.com2023-12-20T17:58:10+01:00

5-Star Hotel: Overview and Features of Five-Star Hotels

Martijn Barten2024-05-06T12:10:05+02:00

5-Star Hotel Within the hospitality industry, a 5-star hotel or resort is regarded as high-end accommodation, providing excellent facilities, world-class service, and a sense of luxury. These hotels provide a benchmark for top-quality guest experiences, are highly desirable, and play a major role in the travel and tourism industry. Key Takeaways World-Class Facilities: A 5-star hotel offers luxury accommodation with

5-Star Hotel: Overview and Features of Five-Star HotelsMartijn Barten2024-05-06T12:10:05+02:00

Does Contactless Check-In Improve the Guest Experience?

Suzanne2023-12-20T17:23:12+01:00

Question for Our Hotel Marketing Expert Panel Does contactless check-in improve the guest experience or not? What are the potential pitfalls? Would you consider it essential for hotels / accommodation providers? Our Marketing Expert Panel Sarah Dandashy - Travel & Hospitality Expert, Ask A Concierge Adele Gutman - Culture and Guest Experience Expert,

Does Contactless Check-In Improve the Guest Experience?Suzanne2023-12-20T17:23:12+01:00

Pricing Personalization & the Future of Hospitality

Revfine.com2023-12-20T18:02:25+01:00

Pricing personalization allows hotels to move towards total profit optimization by combining the power of the guest profiles in your CRM with revenue management forecasting to deliver the right price to the right guest at the right time during the guest journey. Guests Have Increased Expectations for Personalization Personalization is an evolving topic within the hospitality industry, from technology and

Pricing Personalization & the Future of HospitalityRevfine.com2023-12-20T18:02:25+01:00

9 Effective Ways to Improve The Guest Experience

Revfine.com2024-04-10T12:56:55+02:00

Guest experience is everything. It's what ensures that your hotel will be remembered and a big part of whether a guest will return to stay with you again. You don't need to move mountains or even free up a large budget. The good news is that there are some really effective ways to enhance the experience that your guests have

9 Effective Ways to Improve The Guest ExperienceRevfine.com2024-04-10T12:56:55+02:00

Creating a Tech-Powered Operation & Guest Journey at Hotel Made in Louise

Revfine.com2023-12-20T18:04:33+01:00

The Brussels-based boutique hotel Made in Louise had a major leg up on many competitors during the pandemic thanks to its advanced tech stack. This helped them get through the corona crisis and make the most of the beginning recovery phase. Martin Duchateau, General Manager and owner of the 48-key Made in Louise hotel, shares how he navigated the pandemic

Creating a Tech-Powered Operation & Guest Journey at Hotel Made in LouiseRevfine.com2023-12-20T18:04:33+01:00

How can Hotel Chatbots contribute to Contactless Guest Experiences?

Suzanne2023-12-20T17:24:23+01:00

Question for Our Hotel Marketing Expert Panel How can hotel chatbots best contribute to a contactless / low-touch guest experience? Our Marketing Expert Panel Dr. Betsy Stringam-Bender - Professor of Hotels & Resorts, New Mexico State University Tamie Matthews - Revenue, Sales & Marketing Consultant, RevenYou Andrew Kavanagh - Group Sales and Marketing

How can Hotel Chatbots contribute to Contactless Guest Experiences?Suzanne2023-12-20T17:24:23+01:00

Biggest Hotel Learnings in Guest Communication due to Covid

Suzanne2023-12-20T18:05:23+01:00

Question for Our Hotel Marketing Expert Panel What has been your biggest learning in guest communication over the past 12 months? Our Marketing Expert Panel Colleen Buckley - Hospitality Marketing Executive Reshan Jayamanne - Digital Marketing & Sales Strategist, Bnb Optimized Nicolas Lajambe - Head of Ecommerce, Freehand Hotels & Generator Hostels Teri

Biggest Hotel Learnings in Guest Communication due to CovidSuzanne2023-12-20T18:05:23+01:00

How Can Hotels Maintain Guest Interest & Keep Engagement High During the Pandemic?

Suzanne2023-12-20T18:05:46+01:00

Question for Our Hotel Marketing Expert Panel Keeping well connected with our guests has been particularly challenging during the pandemic. What tips can you share for maintaining guest interest and keeping engagement high? Our Marketing Expert Panel Kaylie Holley - Founder, Up Travel Marketing Teri Freisen - Director Brand Management, Accor for Mövenpick

How Can Hotels Maintain Guest Interest & Keep Engagement High During the Pandemic?Suzanne2023-12-20T18:05:46+01:00

The Delicate Balance Between Good and Bad Upselling (+ Free Course)

Revfine.com2023-12-20T18:06:17+01:00

While a familiar term in the hospitality industry, the broader perception of the word ‘upselling’ could use an improved reputation– and for a good reason. As consumers, we’re bombarded with offers and deals that distinctly fail in hiding their brazen disregard for the consumer. There’s nothing more off-putting than selling an item or service that is clearly in the seller’s

The Delicate Balance Between Good and Bad Upselling (+ Free Course)Revfine.com2023-12-20T18:06:17+01:00

Hotel Success Story: How Upsell Expands Guest Satisfaction & Revenue

Revfine.com2023-12-20T18:06:38+01:00

While hoteliers, in general, are becoming well-versed in the multiple benefits of digital upselling, it’s interesting to note how individual hotels find unique ways of using upselling to boost their business. In this article, Hotel Van der Valk explains what the benefit is of digital upselling and you can download the full performance report with all results. Digital Upselling Gives

Hotel Success Story: How Upsell Expands Guest Satisfaction & RevenueRevfine.com2023-12-20T18:06:38+01:00

Tips for Hotels to Optimize Their Contactless Guest Journey

Revfine.com2023-12-20T18:07:08+01:00

Due to Covid-19, social distancing has advanced the prominence of contactless payments and the delivery of digital services. Consumer behavior highlights the growing acceptance and expectation of contactless services, requiring all businesses to adapt to existence. As the hotel industry prepares for the return of travelers, the industry must recognize the new consumer touchpoints to digitalize processes to provide greater

Tips for Hotels to Optimize Their Contactless Guest JourneyRevfine.com2023-12-20T18:07:08+01:00

How to Use Guest Messaging to Improve the Digital Experience?

Revfine.com2023-12-20T17:25:06+01:00

Nowadays, guests are demanding smoother, easier, faster experiences. How a user (customer, partner or employee) interacts with an organization via digital technologies, is what we refer to as digital experience. To manage the digital experience of users, companies need to make sure the interaction with customers at every touchpoint is seamless. The smartest companies are already moving toward digital experience

How to Use Guest Messaging to Improve the Digital Experience?Revfine.com2023-12-20T17:25:06+01:00

4 Important Hotel Metrics to Measure Your Guest Experience

Revfine.com2023-12-20T17:25:34+01:00

Most hotels tend to ignore that data is essential for their business or think that data gathering and reporting is reserved for big multinational hotel chains like Accor or Marriott. Yet, the contrary is true: vital hotel metrics can benefit each hotel. In this article, you will find why having accurate metrics in your hotel could boost your revenue and

4 Important Hotel Metrics to Measure Your Guest ExperienceRevfine.com2023-12-20T17:25:34+01:00

How to Use Guest Messaging to Increase Your Return on Experience?

Revfine.com2023-12-20T17:25:57+01:00

Return on Experience (ROX) has been discussed widely and it is being referred to as “the new ROI” (Return on Investment). Compared with ROI, which directly measures the amount of return on a particular investment, ROX measures the soft business results that a great experience can generate. In this article you can learn why ROX is important and how you

How to Use Guest Messaging to Increase Your Return on Experience?Revfine.com2023-12-20T17:25:57+01:00

Tips to Improve Your Hotel’s Customer Care

Revfine.com2023-12-20T18:07:30+01:00

Nowadays, hoteliers can not only rely on their hotels’ amenities, looks, or standardized services; they need to offer more. Happy customers are the key to success in the hotel business. Customer satisfaction is increasingly important, and knowing your guests’ needs has become a must for hoteliers. So hoteliers should make efforts to distinguish themselves from the competition. 3 Tips to

Tips to Improve Your Hotel’s Customer CareRevfine.com2023-12-20T18:07:30+01:00

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