The role of hotel manager is challenging and rewarding, requiring you to develop an understanding of a range of different hotel strategies and management techniques. However, in order to find your next hotel manager job, you are going to need to understand the nature of the role, ensure you meet the minimum requirements and know where to look. Here, you will find important advice on how to find and secure your ideal management position.

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What is the Hotel Industry?

The hotel industry is the service industry sector that is responsible for providing guest accommodation and related products and offerings. It is usually agreed that the industry itself includes not only hotels, but also other types of short-term lodgings, including guest houses, motels and bed and breakfasts. It also incorporates things like hotel restaurants and other similar facilities, but does not include long-term or permanent shelter.

Our “Hotel Industry; Everything You Need to Know About Hotels!” article explains this in more detail.

What is Hotel Management?

Individuals in hotel management positions are responsible for the day-to-day management of all aspects of a hotel. As a result, a hotel manager will need to have an understanding of the various different hotel departments and how they operate, from accounting and administration, to front desk staff, restaurant staff and marketing.

In addition to broad hotel manager or general manager positions, there are also hotel management positions for each department. For instance, hotels will typically have a HR manager, a restaurant manager, a catering manager and so on. Regardless of the scope of their responsibilities, managers take charge of employees and oversee operations.

Read “Hotel Management: Everything You Need to Know About Managing a Hotel” to learn more.

Hotel Manager: All You Need to Know

If you are looking to move into the role of hotel manager, you will need to have an understanding of what the job entails, what the requirements are and what day-to-day working life actually looks like.

What is the Role of a Hotel Manager?

The role of a hotel manager involves the management of people, finances and day-to-day operations within a hotel. In large hotels, there may be multiple hotel managers, each with different areas of responsibility, such as accounting, marketing or catering, but in smaller hotels, a manager may need to take on all of these roles.

A general hotel manager will need to understand all of the different departments within a hotel and coordinate with them. Some managers will have frequent day-to-day contact with guests, while others may be primarily based in an office and this will largely depend on the size of the hotel and how many other customer-facing staff there are.

Hotel Manager Job Description

The specific duties of a hotel manager can vary significantly, depending on a range of different factors, including the size of the hotel and whether the job is a general manager role or a role that forms part of a wider management team. However, generally speaking, a hotel manager will take overall responsibility for running the hotel.

You will usually be required to make budgeting decisions and will be responsible for managing hotel staff. This will involve recruiting new employees, taking a leading role with training and supervising staff to ensure things are running smoothly. A manager may also need to coordinate the efforts of the various different departments.

In addition, managers are often responsible for setting targets and maintaining performance records. It is also worth noting that responsibilities for someone in a hospitality manager role may be even broader, due to the fact that the hospitality industry includes a number of additional areas, such as nightlife and transportation.

What Qualifications Does a Hotel Manager Need?

Employers seeking a new hotel manager will tend to place a strong focus on relevant experience working in hotel or hospitality jobs, or in similar management positions. As a result, it may be possible to gain a job without specific formal qualifications. Nevertheless, degrees in certain subjects can boost your chances.

In particular, business management, leisure and tourism and hotel or hospitality management degrees can be beneficial, while those without relevant degrees may boost their chances by obtaining a relevant foundation or postgraduate qualification. Some employers also offer hotel management programmes and these tend to be aimed at graduates.

For departmental management positions within a hotel, relevant degrees may be required. For example, to be a marketing manager, you are likely to require formal marketing qualifications. Of course, if you have previously worked as a hotel manager and have a track record of success, any lack of formal qualifications is likely to be disregarded.

What Skills Should a Hotel Manager Possess?

Away from industry and academic qualifications, there are a number of skills that can be considered mandatory to succeed as a hotel manager. In particular, you will need to have strong leadership skills and the ability to make sound decisions, even while under pressure. Both written and verbal communication skills are also a must.

Those who succeed in a hotel manager job will also be organised, able to manage their time effectively and able to juggle the wide range of different responsibilities, without becoming overwhelmed. Numeracy skills can be important and there is likely to be a need to use IT systems and software applications.

Furthermore, any hotel manager job is going to be demanding. Working in such a role, you will require stamina, flexibility and the ability to think on your feet. In terms of skills that may not be needed, but which are desirable, knowledge of foreign languages can be extremely advantageous, as can experience working in other hotel job roles.

What Are the Working Conditions of a Hotel Manager?

As with most other jobs within the hotel industry, a hotel manager will usually work shifts, rather than having a set work pattern. It is also highly likely that there will be a requirement to work overtime, especially during peak season or at points in time where changes need to be made within the hotel.

In most cases, a hotel manager will have an office to work in, but much of the day-to-day work may actually be carried out around other parts of the hotel too. As a result, it can be a varied and physically demanding role, but the range of different tasks to be carried out can also help to make it interesting, challenging and rewarding.

What is the Salary of a Hotel Manager?

The average salary for a hotel manager is in the region of £30,000 and as a general manager, with broader responsibilities, that average may be closer to £40,000. However, it is important to understand that precise salaries will greatly depend on the size of the hotel, its location, and the amount of experience you have.

An experienced manager at a large hotel may earn as much as £60,000 and this could exceed £80,000 at the very biggest hotels, in popular locations. Higher levels of pay may also be provided if the job requires you to live in the hotel for substantial periods of time, or if the responsibilities exceed what would normally be expected.

You can also expect your salary to increase over time, as you settle in and become more accomplished.

Video: Tips to Become a Hotel Manager

Below you find a video with practical tips how to become a hotel manager.

 

List of Channels to Find a Hotel Management Job

Aside from having the necessary skills, experience and qualifications, a significant part of finding your ideal hotel manager job is actually applying for the right role. This means keeping an eye out for vacancies and using all of the available channels to identify the right job for you.

By reading “List of Channels to Find a Hotel Management Job”, you will find a breakdown of the various channels that are available, complete with information on how they can help you to find your dream role.

List of Hotel Chains to Find a Hotel Manager Job

In some cases, the best way to find a job as a hotel manager may be to approach hotels directly and having a knowledge of the most popular and successful hotel chains can help here. Fortunately, many of these companies will list vacancies on their website, social media profiles and other channels, which can make things easier.

Read “List of Hotel Chains to Find a Hotel Manager Job” to find a list of some of the main hotel chains and give yourself the best possible chance of moving into the field of hotel management.

Practical Tips for Kick-Starting Hotel Careers

After you have found the ideal hotel manager job, you need to give yourself the best possible chance of landing it. In truth, there are many different things that make up a successful job application, from crafting an excellent CV, through to making sure your interview technique is up to scratch.

Our “Practical Tips for Kick-Starting Hotel Careers” article provides more information, along with 10 practical tips that can help you to find your ideal job and kick-start your career.

Understanding the Different Hotel Positions

The job role of hotel manager may describe a general manager, with a broad range of different responsibilities within a hotel, but it is important to understand that there are other management jobs within the hotel industry too, including accounting managers, marketing managers, restaurant managers and HR managers.

Read “Understanding the Different Hotel Positions” for more on the different hotel roles available.

Hiring the Right Staff for Your Hotel

A key part of the role of hotel manager involves managing employees and while this can involve supervising tasks or providing instructions, it can also involve hiring new team members. However, it is important that the right steps are taken, so that you recruit the best possible people for your team.

Our article, “Hiring the Right Staff for Your Hotel”, provides some useful advice on how you can ensure you are recruiting the right candidates for the vacancies you need to fill in your hotel.

Finding your next hotel manager job will require you to have the right skills, qualifications and experience. The specifics, however, will depend on the nature of the management position and the size of the hotel. In addition, it is important to understand the range of responsibilities, as well as what a typical working day may look like.

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Revfine.com is a knowledge platform for the hospitality & travel industry. Professionals use our insights, strategies and actionable tips to get inspired, optimise revenue, innovate processes and improve customer experience. You can find all hotel & hospitality tips in the categories Revenue Management, Marketing & Distribution, Hotel Operations, Staffing & Career, Technology and Software.

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