Question for Our Revenue Management Expert Panel: What advice would you offer to hotels choosing their tech-stack? For example, best practices, features, potential pitfalls, and how to "future-proof". Our Revenue Management Expert Panel Dermot Herlihy - Commercial Director, DUKES LONDON Mariska van Heemskerk - Owner, Revenue Management Works Diego Fernández Pérez De Ponga -
Question for Our Hotel Marketing Expert Panel What would you tell hotel personnel choosing a tech stack? Our Marketing Expert Panel Peter Ricci - Clinical Professor and Director of Hospitality & Tourism Management Program at Florida Atlantic University (FAU) Max Starkov - Adjunct Professor Hospitality Technology, New York University Kaylie Holley - Hospitality
In modern hotels, generating income goes beyond room rates and prime locations. While these factors are undoubtedly important, a realm of untapped potential can significantly boost profitability: food and drinks revenue, also known as F&B. 4 New Technologies to Increase F&B Revenue By focusing on this dynamic aspect, hotels can maximize their earnings, even without expanding their capacity or hosting
Hotel Front Desk Software Hotel front desk software is a digital platform that streamlines the management of guest check-ins, check-outs, reservations, and communication. It is crucial for improving operational efficiency, enhancing guest satisfaction, and reducing wait times. This software is vital for maintaining organized records and delivering personalized guest services in the hospitality industry. Key Takeaways Increase Efficiency: Streamlines operations
Hotel Automation Hotel automation involves integrating technology to streamline operations and enhance guest experiences. It's crucial as it improves efficiency, reduces costs, and personalizes guest services. Automation in hotels leads to increased satisfaction and operational excellence and allows staff to focus on hospitality rather than routine tasks, significantly boosting the hotel's profitability and reputation. Key Takeaways Robotic Concierge: Enhances guest
Do you run a smaller hotel or B&B that uses only manual processes to manage all your reservations, pricing, and inventory allocation? Have you avoided implementing technology to help support your internal operations because you worried that the solutions would cause more problems than they would solve? If so, then this article is for you! This article focuses specifically on
In today's competitive hospitality industry, staying ahead is essential for hotel marketers. The advent of cutting-edge technology has introduced a game-changing solution that is revolutionizing hotel operations: Generative AI (Artificial Intelligence). This powerful technology empowers hoteliers with opportunities to streamline their operations, work more efficiently, and elevate their marketing efforts to new heights. What is Generative AI? Generative AI is
In today's competitive landscape, optimizing revenue and maximizing profitability is crucial for success in the food and beverage (F&B) industry. F&B establishments need to implement effective revenue management strategies to achieve these goals. Streamlining F&B Operations Businesses can streamline their operations and enhance their financial performance by adopting a systematic approach to pricing, inventory management, and customer segmentation. In this
If there is something that people working in marketing in hospitality is talking about is the power of a CRM system. But why has it become so important? Today, the challenges of hotel marketing are increasing consistently. People demand more personalization, better reach, multi-channel approaches, etc. And if you are not meeting these requirements, the numbers will show it. The Benefits
Question for Our Hotel Marketing Expert Panel Increasing repeat business for a hotel / accommodation venue is hugely important – but how do we achieve that? How can we build guest loyalty for our properties and brands? (Question by Max Starkov) Our Marketing Expert Panel Max Starkov - Adjunct Professor Hospitality Technology, New
Hotel PMS Hotel PMS (Property Management System) is a comprehensive software solution that manages all hotel operations, from reservations to billing and staff management. It is crucial as it streamlines administrative tasks, improves guest experiences, and enhances overall hotel efficiency, increasing profitability and customer satisfaction. Key Takeaways Customization for User-Friendliness: Tailoring a Hotel PMS's front and back ends can significantly
Global digitalization, the growth of OTAs, and the influence of social media have made businesses in the travel industry heavily reliant on their online reputation—and hotels are not an exception. This article will teach you seven methods that should become vital to your online reputation management strategy. Why You Should Care About Your Online Reputation Unlike most online consumers, travel
Question for Our Hotel Marketing Expert Panel Attracting hospitality industry talent remains a challenge. What are your tips for successful marketing campaigns that drive recruitment? What channels work best? (Question by Jolien Alferink.) Our Marketing Expert Panel Tamie Matthews - Revenue, Sales & Marketing Consultant, RevenYou Max Starkov - Adjunct Professor Hospitality
Traditionally, lodging properties spent much time and money implementing new amenities like fancy equipment or special devices to attract travelers. Many of these amenities were fads and ended up cluttering rooms or lying forgotten in storage. Since the pandemic, traveler priorities have shifted from one-off amenities to experience-driven travel. What Does This Mean for Lodging Operators? With this shift, hoteliers
When you’re from the outside looking in, running a hotel restaurant appears to be very similar to running a separate food-service business. Besides, both companies are restaurants that specialize in food and hospitality. But, the truth is, hotel and restaurant management, on the other hand, is an art form in and of itself. A Recipe for Reaching Hotel Restaurant Management
Regardless of who you are, competition in the hospitality industry is increasingly fierce, and winning new customers is a major challenge even for experienced hoteliers. So, what makes the most significant difference in getting guests to stay at your hotel versus the one down the street? Is it price? Is it the chance to benefit from a personalized loyalty program?
Hotel Restaurant Management Hotel restaurant management oversees the operational, financial, and customer service aspects of a hotel's dining establishments. It's crucial to ensure high-quality guest experiences, maintain efficiency, and drive profitability. Effective management leads to enhanced reputation, customer satisfaction, and loyalty, which are vital for the success and sustainability of the hotel's overall business. Key Takeaways Make Sure the Restaurant
ChatGPT Hospitality Guide ChatGPT for the hospitality industry is an AI-driven communication tool designed to enhance guest services and operations. It's crucial for providing immediate, personalized customer support, streamlining bookings, and offering tailored recommendations, thus improving the overall guest experience, increasing efficiency, and boosting hotel revenue. Key Takeaways Customer Service: ChatGPT provides instant, 24/7 support, enhancing guest satisfaction and engagement.