Hospitality management has various objectives and functions that differ from one business to the next. However, its primary goal remains the same; to provide the best service and a flawless experience to customers from start to finish. If you are interested in a career in hospitality management, you will learn all about this industry and how to get started in this article.
- What is Hospitality Management?
- What is the Difference Between Hotel and Hospitality Management?
- What Qualifications Do You Need for Hospitality Management?
- What Are the Main Responsibilities of a Hospitality Manager?
- What Kind of Jobs Can You Get With a Hospitality Management Degree?
- Hospitality Management Operations
- Hospitality Industry: An Overview of All Sectors
- Hospitality Marketing Trends
- The Latest Hospitality Trends
- Hospitality Technology Trends to Watch Out For
- Revenue Management & Hospitality Management
- Free and Comprehensive Guide to Revenue Management & Hotel Marketing
What is Hospitality Management?
Firstly, it’s important to know what hospitality management is all about. It involves overseeing the daily administrative, operational and commercial tasks of businesses like hotels, resorts, restaurants, catering establishments, shops, casinos, amusement parks and many other related businesses. From the big hotel chains to the smallest dining establishments, they are all part of the hospitality industry. When you work in hospitality management, your goal as the manager is to make your guests feel at home and ensure they have the most pleasant experience at your establishment.
Hospitality management can sometimes be confused with hotel management, mainly because they share similar academic requirements and are both part of the travel and tourism industry. However, there are some prime differences in the two sectors.
Hotel management purely focuses on the hotel industry and the job opportunities are only within the hotel sector, with managerial jobs in hotels, housekeeping, and operations management. Hospitality management, on the other hand, is an umbrella of different industries including food and beverage, travel, accommodation, event management, etc. There are varied managerial job opportunities in this sector, such as working as a casino manager, resort manager, restaurant manager, or event organiser, among others.
What Qualifications Do You Need for Hospitality Management?
While there are some hospitality jobs that only require a diploma, in order to earn a higher salary in a higher-level job, it is best to get a degree. An associate’s degree offers general education courses with some hospitality subjects covered in the classes. Bachelor’s degree, on the other hand, will take 4 years to complete and covers hospitality management, accounting, and finance courses. Most business colleges offer hospitality management courses as part of their curriculum.
What Are the Main Responsibilities of A Hospitality Manager?
As a hospitality manager, your task is to oversee various departments in your resort or hotel, for example, in housekeeping, concierge, restaurant, spa, budgeting, conferences, reception, maintenance, and guest services. It is your job to ensure everything runs smoothly in all the departments. Although your duties will depend on which sector you work, some of your main responsibilities can include:
- Monitoring accounts and managing budgets
- Managing staff and arranging cover for holidays and absences
- Assist the staff with the day-to-day running of events and functions
- Come up with new and innovative ideas for better business performance
- Dealing with customer complaints and queries
- Interview and train new staff
- Ensure health and safety regulations are adhered to
Since hospitality management covers a wide range of different sectors, the job opportunities are aplenty. Below are some examples of the hospitality careers you can pursue after getting a degree in this field:
- Resort or hotel manager
- Restaurant manager
- Food & Beverage Manager
- Catering manager
- Event planning
- Marketing, sales and media roles
- Financial or accounting roles
Hospitality Management Operations
Hospitality management operations involve the implementation of resources, materials, equipment, and technology. As an operations manager, you will be expected to develop and deliver a service or goods to customers based on their needs. In operations management, your role is to handle different strategic problems, including the utilisation of project management methods and determining the size of manufacturing plants as well as implementing the IT network structure. Other operational responsibilities include inventory levels management, raw material acquisition, materials handling, quality control, and work-in-process levels.
The relationship between a host and a guest is referred to as hospitality, If you invite a friend over to your home, you will be performing hospitality by serving your guest’s needs. People around the world rely on the hospitality industry in many aspects of their life. From catering establishments to shops, casinos, hotels, or amusement parks, people experience different forms of hospitality almost every day. This industry is an important concept on which countless businesses operate. In order to fully understand the importance of hospitality, you must first become familiarised with all the sectors within it. In the informative guide, ‘Hospitality Industry; Everything You Need to Know About Hospitality’, you will learn all about the different sectors within the hospitality industry and its connections with the travel and hotel industry.
Hospitality Marketing Trends
A solid marketing strategy is a critical part of any business for the purposes of building an influential brand, attracting new clients and maintaining their loyalty. Customer loyalty is very important to the hospitality industry, that’s why marketing managers tend to dedicate a lot of time and effort to build brand awareness and create ongoing marketing campaigns. These advertising efforts usually consist of digital and print media that targets new guests. By understanding the importance of hospitality marketing, you can make great progress in your business and stand out in this highly competitive market. The ‘Latest Hospitality Marketing Trends’ guide reveals the most effective marketing trends in the hospitality industry to optimise revenue and stay ahead of the competition.
The Latest Hospitality Trends
With the ever-changing hospitality industry in the global scene, it is important to keep up with the latest trends in this sector. The hospitality sector continues to grow as people are travelling more than ever before. Every year, new hotels and restaurants are opening in order to meet the growing demands of consumers. With the advances in technology, there is certainly a lot to look forward to in the world of hospitality as new and existing businesses become more innovative. In the article, ‘Hospitality Trends: The Latest Trends in The Hospitality Industry’, you will find out about the upcoming hospitality trends that are taking the industry by storm.
Hospitality Technology Trends to Watch Out For
Travelling has become more popular than ever, and as a result, technology trends are constantly changing the guest experience for the better. Therefore most hospitality managers nowadays opt for management software to make their tasks easier. Every year, new and exciting apps and software are released, and the hospitality industry is making the most of integrating them into our daily lives. But since the world of technology is always changing and improving, the hospitality industry needs to make sure it keeps track of these trends in order to take advantage of them all. ‘The Latest Technology Trends in the Hospitality Industry’ is an informative guide that offers an insight into the latest technology trends in the hospitality industry.
Revenue Management & Hospitality Management
The hotel and hospitality industry are increasingly elevating the role of revenue management. Many are now looking for strategic ways to increase their profits. Revenue managers in the hospitality sector are increasingly taking part in seminars and courses for the purpose of increasing their knowledge about revenue management. To learn more about the most relevant strategies used in revenue management, take a look at this detailed guide, ‘Revenue Management; clearly explained!’.
A Free and Comprehensive Guide to Revenue Management & Hotel Marketing
Revenue management and marketing strategies have rapidly evolved in the last few years. With the ever-changing behaviour of consumers, it’s important for the hospitality industry to keep up by turning to digital technology. Only this way will they be able to gain new insights into the customer behaviour by conducting research and analysing the market. If you are a hotel owner, make sure you take note of these powerful techniques and tips in the article, ‘Free Guide: Revenue Management & Hotel Marketing Strategies’.
If you need a change of career, or you are tired of working for the same company, why not change the type of establishment you are working in! This is one of the great things about hospitality; since there are many different career directions you could take within this sector without having to change your work environment.