What aspects serve to define the hospitality industry? While many will provide common answers such as accommodations and logistics, the single factor which underpins the entire concept involves customer satisfaction. Let us take a look at the different facets of the hospitality sector in great detail to appreciate its true scope.
- What is the Hospitality Industry?
- An Overview of All Hospitality Sectors
- Video: Hospitality Sectors Within the Hospitality Industry
- Different Management Types Within the Hospitality Sector
- The Hospitality Sector’s Emerging Trends
- Emerging Hospitality Marketing Trends
- Top Tech Trends in the Hospitality Sector
- Revenue Management & Hospitality Sector
- Find a Travel Agency in the Hospitality Industry
- Hospitality Management
- Understanding Hospitality Careers and Positions
- Find Hospitality Jobs With These Channels
- Find the Next Step in Your Hospitality Management Career
- Hotel Websites to Check for Hospitality Management Jobs
- Become a Hospitality Manager Using These Job Boards
- Hospitality Course: Education Options in the Hospitality Sector
- A Revenue Management & Hotel Marketing Guide for Hotel Managers
- More Related Industries
We have all heard of this term and yet, it is quite vague to those who are not familiar with the sector. Hospitality is actually one facet of the service industry. It primarily involves addressing customer satisfaction and catering the needs of guests. This can be addressed by dealing with issues such as lodging, amenities and travel arrangements. However, it is still important to break the concept of hospitality down into three sections for the sake of brevity and clarity. These concepts are undoubtedly already familiar to you:
- Food and drink
- Tourism and travel
Let’s now go ahead and take a look at each one in greater detail in order to appreciate the “bigger picture”.
An Overview of All Hospitality Sectors
Accommodations within the hospitality industry primarily involve where guests will be staying as well a the amenities that they are provided with. From luxury properties to budget hotels and hostels, each location is intended to suit your discrete needs. It can be argued that accommodations represent the veritable backbone of the hospitality sector and as a result, management will place a great deal of emphasis upon what they have to offer.
Bed and Breakfasts
Bed-and-breakfast establishments combine a sense of convenience with a down-home flavour that is attractive to many individuals; particularly those who are constantly on the room. These tend to be smaller boutique properties and yet, their presence within the sector cannot be understated due to how many locations currently exist.
Hotels (both franchises and boutiques) are the most well-known properties within the hospitality sector. From brand names such as Hilton and Radisson to smaller brick-and-mortar establishments, guests expect to be provided with services and amenities that are equal to the price that they paid for the room in question. Hotels contribute billions of pounds in revenue to this industry every year.
Known for their sense of mobile convenience, motels are frequently employed by business travellers and those who are looking to enjoy budget-friendly prices while between two destinations. Having said this, some occupants will spend weeks or longer at a motel. Recent years have witnessed massive advancements in regards to technology as well as staff responsiveness.
Hostels are often associated with student travellers and yet, they can be used by anyone who desires a room for the evening. They are generally rented on a 24-hour basis and most hostels are located close to city centres (to provide easy access to those who are not familiar with the location). Hostels are also known for their ability to offer rock-bottom prices.
Resorts fall into the high end of the hospitality sector spectrum. Yoga retreats, wellness centres and properties designed to provide unfettered views of nature all fall into this category. If you have been looking for a home away from home while enjoying a bespoke sense of luxury, modern resorts aim to please.
Services apartments are fully furnished properties that can be made available for both short- and long-term stays. Room service, daily housekeeping, access to fitness centres, and free wireless Internet connectivity are some of the hallmarks associated with these locations.
This type of accommodation will divide up the amount of time that guests are allowed to stay. Each customer is provided with an arrival and departure date. Time shares are often associated with extremely popular tourist locations such as the Costa del Sol in Spain or the Algarve region of Portugal.
2) Food and Drink
The second hospitality sector is “Food and Drinks”. It is already a foregone conclusion that guests will need to be offered food and drink services during their stay. This is another cornerstone of hospitality in general, as the quality and availability of such items will often impact the overall customer experience and in turn the status of the hotel itself.
Restaurants represent a sizeable portion of the hospitality sector as a whole. These premises are often branded in accordance with the hotel and depending upon the amenities, some will even offer Michelin-starred service options. Guests will often base their overall experience around the quality of food that restaurants provide.
Hotels and resorts can often include catering services as a portion of their standard pricing plans. Larger properties will provide catering in order to address business luncheons, professional seminars and similar gatherings that restaurants might not be able to efficiently accommodate.
Bars & Cafés
Bars and cafes are excellent places to grab a quick refreshment or a tasty meal. Furthermore, they are known for their laid-back social atmosphere; a notable difference when compared to many in-house restaurants. Most properties will offer such options due to the fact that they tend to draw a reliable number of clients.
Some hotels are partnered with a proprietary in-house nightclub (Hotel W Barcelona is a perfect example). Nightclubs are an excellent means to obtain additional revenue and it is important to point out that the public is normally allowed to enter alongside guests of the property.
Tea and Coffee Shops
Whether referring to a proprietary bistro or a third-party firm such as Starbucks which has rented out space, tea and coffee shops offer an additional sense of convenience to guests during their stay. Providing wireless access alongside on-the-go services, these smaller establishments have become increasingly popular.
3) Hospitality Related Concerns
It is obvious that individuals will need to be provided with a timely means to arrive at their destination. Trains, aeroplanes, cruise liners, and even car hire services are all encompassed by this category. In fact, without this hospitality sector, the hospitality industry as a whole would cease to exist without the presence of such options.
Travel agents essentially take on the role of intermediaries within the hospitality industry. They are often used by clients in order to expedite the process of booking a holiday and perhaps most importantly, finding the most appropriate levels of accommodations.
Tour operators are professionals or firms which solely specialise in the provision of package holiday deals. They are often utilised by those looking for specific arrangements such as all-inclusive cruises or family packages.
Online Travel Agencies (OTA’s)
Online travel agencies are playing an increasingly important role within the hospitality sector due to their Internet presence. OTA’s are great options if you are looking to obtain amenable deals via online searches. There are also times when a free membership can offer additional benefits such as email alerts and substantial discounts if you book within a certain time frame.
Cruise liners are often paired with hotels due to the fact that ports of debarkation may be used by travellers for days at a time. In other words, it only makes sense that customers are provided with a quality property during their stay at various locations. Having said this, many franchised hotels have actually placed their properties on the ship itself.
A huge hospitality sector is “Car Rental”. Car hire services can be used in synergy with hotels by guests who are looking to avoid the hectic nature of public transportation. While these may be provided by travel agencies, they might also be able to be obtained directly at the property. There are times when the price of a care hire will be included within the overall holiday package.
The hotel-casino relationship has been another advancement within the hospitality industry. Supplying an amazing source of entertainment while allowing guests to stay in the same complex is an extremely attractive concept. Certain customers may also be provided with compensation packages (“comps”) in the form of casino credits or high-roller suites. Some notable examples include the MGM Grand Las Vegas, the Sands Monaco and the Foxwoods Resort Casino.
Different Management Types Within the Hospitality Sector
Within the hospitality sector, there are a number of distinct management types, each with their own requirements in terms of knowledge, skills and qualifications. Some of the main types are explored below:
Restaurant management involves managing the core operations of a business within the restaurant industry. Most definitions specify that a restaurant is a business where customers are able to order food and eat the food on-site. With that being said, restaurants may be connected to other businesses in the hospitality sector, such as hotels.
In the article “Restaurant Management: Everything You Need to Know”, you can find out more about what restaurant management actually entails, the value of a good restaurant manager, and some of the qualities that are necessary, such as excellent communication and organisation skills, a passion for service, and strategic thinking.
Travel management is an important part of the hospitality sector and can be briefly summarised as the process of managing, organising, and optimising corporate travel. Through enlisting the help of a travel manager, or a travel management company, businesses are able to reduce costs and capitalise on industry contacts.
The article “Travel Management: All You Need to Know!” covers more about the specifics of travel management, the role of travel management companies, and the difference between in-house and external travel agents.
Within the hospitality sector, hotel management involves overseeing day-to-day operations within a hotel, or a business that falls within the hotel industry. This can include supervising specific tasks, planning business strategy, assisting with marketing and customer service efforts, training staff, recruiting staff, and investing in the right technology.
In the “Hotel Management: Everything You Need to Know About Managing a Hotel” post, you can learn much more about what hotel management is, the education and skills needed for the role, the latest technology trends, hotel marketing strategies, and the various job boards available for finding vacant hotel management positions.
Every hospitality business owner must keep up-to-date with the most important trends in this sector in order to stay ahead of the game. What’s more, businesses operating within the hospitality industry must keep up with the travel and tourism’s wider industry so they can continue offering an excellent service to their prospective customers. In the article “Hospitality Trends: The Latest Trends in The Hospitality Industry” you find out the top trends in the hospitality industry.
Hospitality marketing is a make or break tool for the travel and hotel industry. To remain abreast of your competitors, you must apply the latest digital marketing tools to your hospitality business. If the right strategies are used, you can increase revenue and enhance your brand’s image. By looking into how online users research and plan their travel tours and accommodation, you can create the perfect marketing strategy. In the article “Latest Hospitality Marketing Trends” you will find the latest hospitality marketing trends.
Top Tech Trends in the Hospitality Sector
Information technology is just as important for the hospitality industry as it is for any other sector. Businesses can improve and innovate processes and even enhance customer experiences through the help of technology. Today, guests want to be able to message the hotel staff, use the room service, and control the heating from their smartphone. By keeping up with the latest technology trends, hospitality businesses can stay ahead of the competition. In the article “The Latest Technology Trends in the Hospitality Industry” you will find the latest technology trends that hospitality companies should be aware of.
Revenue Management & Hospitality Sector
The concept of revenue management can be simplified as the optimisation of financial results. If the hotel and hospitality industry analyse their sales through historical, current and future data, they will be able to maximise revenues. Revenue management is a technique to forecast demand and optimise inventory including price availability. When done correctly, this will result in higher revenue. Discover the impact of revenue management on hospitality industry by referring to this informative guide, ‘Revenue Management; clearly explained!’.
Find a Travel Agency in the Hospitality Industry
The competitive nature in the hospitality sector means companies need to take steps to maximise the number of bookings they are able to attract. One of the most effective ways to do this is to work with the right travel agencies, as they may be able to reach customers who are not aware of your business, and who might not find your website.
Read “Find a Travel Agency and Increase Your Bookings” to learn more about the various travel agencies you can connect with, in order to maximise the number of customers you attract.
Efficient hospitality and good service are highly important to any business. In the hospitality sector, the customer is always the main focus as they can make or break a business. To be able to succeed in hospitality management, you must always prioritise your customers’ needs. After all, a happy customer will recommend your business to two of their friends, while an unsatisfied one will tell 1000 people about their bad experience. Learn more about hospitality management with the help of this guide, ‘Hospitality Management: The Essentials About Hospitality’.
Understanding Hospitality Careers and Positions
The hospitality sector includes a huge number of businesses, ranging from hotels and other types of accommodation, to bars, restaurants, cafes and nightclubs. As a result, there are a number of different hospitality careers to pick from, catering to people with different skills, qualifications and levels of experience within the industry.
Our “Understanding Hospitality Careers and Positions” article provides insight into the main job roles that are available within hospitality, along with information on what you would be expected to do in each role.
Find Hospitality Jobs With These Channels
When it comes to finding jobs within the hospitality sector, it can be important to turn to a combination of different channels. After all, different employers will opt for different ways to advertise any hospitality jobs that become available, and you do not want to miss out on the ideal role just because you kept your search too narrow.
The “Find Hospitality Jobs With These Channels” article provides an in-depth look at the various channels available to you, complete with specific examples of some of the websites or platforms you can use.
Find the Next Step in Your Hospitality Management Career
If you are looking to take the next step in your hospitality management career, there are a number of things you can do to maximise your chances. Senior jobs within the hospitality sector will require relevant experience and skills, but you will also need to build a strong CV, look for jobs in the right places and deliver at the interview stage.
Check out the article “Find the Next Step in Your Hospitality Management Career” and you will find 10 tips that can help you to get ahead in the hospitality industry and move into a managerial position.
Hotel Websites to Check for Hospitality Management Jobs
Hotel websites represent one of the best options for finding hospitality management jobs, or other senior positions within the hospitality sector. With this in mind, it may be wise to build up a list of hotel chains that you feel a connection with, or that you feel share your core values, and then regularly check back for opportunities.
By reading “Hotel Websites to Check for Hospitality Management Jobs”, you can learn more about the importance of hotel websites and you will also have access to an index of 10 of the biggest hotel chains.
Whether you are an employee in the hospitality sector looking to advance your career, or an existing hospitality manager who wants to work somewhere else, finding advertised vacancies is the first priority. Although it is best to use a range of channels for this, job boards rank among the most popular options for job seekers and employers alike.
Read the “Become a Hospitality Manager Using These Job Boards” article for a breakdown of 10 of the most important job boards within the hospitality industry, so you can find your dream managerial vacancy.
If you are interested in pursuing a career in the hospitality sector over the long-term, it may be valuable to enrol in a relevant hospitality course. These educational courses will help to arm you with valuable skills and information. Some courses also open up new opportunities to progress on towards more senior roles.
To find out more about the numerous hospitality course types that exist, what they teach and where you should look for them, check out our “Hospitality Course: An Overview of Courses & Hospitality Educators” article.
The idea of hotel marketing may seem like a daunting task for hotel owners, but it’s an essential part of managing rooms, pricing, guest service, and availabilities. With the emerging trends in revenue management and digital marketing, every hotel owner should be prepared to improve their brand through new digital channels. In the ‘Free Guide: Revenue Management & Hotel Marketing Strategies’, hotel owners can get the most essential tips on how to market their hotel business.
It should now be clear to appreciate the depth and breadth of the hospitality industry. Not only is the hospitality sector continuing to evolve at a breakneck pace, but you now have the ability to enjoy amenities and options that would have seemed to be impossible in the past.
With the unwelcome arrival of Covid-19, the adverse effects of this invisible enemy on the hotel and hospitality sector have been phenomenal. Almost every country in the world is going through tight travel restrictions with full or partial lock downs imposed on the entire population. As a result, many important regional and international business and leisure events have been cancelled, including the Olympics, the UEFA Euro and the ITB Berlin Travel Fair.
Businesses in almost every sector have faced restrictions and because of the imposed lock downs, many people have lost their jobs. And if no-one works, they certainly can’t plan any holidays, especially not this year nor next year.
The lack of bookings mean that companies operating in the hospitality sector like restaurants and hotels have lost up to 90% of occupancy, while some are forced to close. And the ones that have remained open are willing to bare the heavy, ongoing costs to see what the future brings. There is no denying the substantial financial impact of the virus on hoteliers who are facing serious cash flow problems.
In the category “Corona” you find a selection of tips which helps businesses operating in the hospitality and travel industry to recover and prepare for better times.
Want to Learn More About Related Industries?
The hospitality industry is part of the travel industry and the hotel industry is part of the hospitality industry. All of these industries have in common that they are large service industries in the world and increasingly important in the modern age. But what is the difference between the travel and tourism industry? And what are all hospitality sectors within the hospitality industry? In the following articles you learn more about related industries.
- Travel Industry; An Overview of One of the Largest Service Industries
- Hotel Industry; An Overview of All Different Types of Accommodations
- Hospitality Industry; Everything You Need to Know About Hospitality
- Tourism Industry; Everything You Need to Know About Tourism
- What is the Difference Between the Travel and Tourism Industry?
- Airline Industry: All You Need to Know About The Airline Sector
- Aviation Industry: Everything You Need to Know About the Aviation Sector
- Everything You Need to Know About the Cruise Industry
- Space Tourism: 5 Space Companies That Will Make You An Astronaut