Digital Trends in the Hotel Industry

Digital trends in the hotel industry refer to adopting technology-driven solutions and innovations in the hospitality industry. These trends are vital for enhancing guest experiences, improving operational efficiency, and staying competitive. Key examples include mobile check-in, smart room features, and personalized guest services through data analytics.

Key Takeaways

  • Rise of Virtual Reality: VR technology is increasingly being used to offer virtual tours of hotels.
  • Influencer Marketing: Hotels leverage influencers for marketing, utilizing bloggers and vloggers.
  • Emphasis on Video Content: Video marketing is growing, with platforms like Facebook Live and YouTube.
  • Mobile Integration: The use of mobile apps for check-ins, room service, and information access.
  • Artificial Intelligence: AI is being used for personalized guest experiences.
  • Sustainable Technology: There’s a growing trend towards eco-friendly digital solutions in hotels.
  • Personalization Through Big Data: Using guest data to tailor experiences, enhancing satisfaction and loyalty.
  • Internet of Things (IoT) Integration: Smart room features are becoming common.
  • Contactless Services: Adoption of contactless check-ins, payments, and services.

Table of Contents:

Introduction

With digital technology continuously evolving, it should come as little surprise that its applications within the hotel industry evolve, too. Indeed, over the past few years, several notable digital trends have taken the industry by storm, and the year ahead promises to be no different. Crucially, the businesses that benefit most from using digital technology are those with the foresight to get in on the ground floor. So, with that in mind, here are eleven important digital trends for the hotel industry.

11 Hot Digital Trends for the Hotel Industry of 2024

Below are the current digital trends prevalent and trending in the hotel industry in 2024.

1. Hotel Application of the Internet of Things

The Internet of Things (IoT) refers to everyday devices fitted with internet connectivity and data-sharing capabilities. Within the hotel industry, IoT technology is used in a number of exciting ways. It is becoming more common to see smart speakers and smart controls within rooms, while smart room keys are sometimes used instead of physical keys.

IoT technology is one of the most critical digital trends hotel industry leaders need to focus on because as it becomes more prevalent, it is going to become an expected part of hotel service. A good example is smart temperature controls, allowing customers to set a preferred temperature for their room on a mobile app. The hotel can then make use of IoT technology to continuously and automatically regulate heating and air conditioning systems.

Video: Internet of Things in Hotels

2. Artificial Intelligence in Hotel Marketing & Operations

AI technology is disrupting industries worldwide and is among the top digital trends hotel industry businesses need to be aware of. In particular, it is being used by hotels to create marketing content, assist with customer service, and streamline operations in order to boost overall business efficiency.

In the “How to Use Artificial Intelligence in the Hospitality Industry“ guide, you can find an overview of what AI is and how it works, along with examples of its specific benefits and use cases within the hotel industry.

Video: Artificial Intelligence in Hotels

3. The Rise of VR

The virtual reality market has grown rapidly over the past year, thanks to the release of devices like the Oculus Rift, Samsung Gear VR, and PlayStation VR, but the best is yet to come, according to the Virtual Reality Market Report by Fact.MR, the global virtual reality market, is projected to reach $233.79 billion by 2033. For the hospitality industry, VR offers almost limitless potential. Before long, we could be living in a time when it is commonplace for people to visit a virtual recreation of a hotel and explore it digitally before making a booking.

Video: PS VR2

 

Find more detailed information and examples about how virtual reality can benefit your business in the articles “How Virtual Reality is Transforming the Travel Industry” and “10 Amazing Examples of Virtual Reality Hotel Tours”.

4. Mobile Integration With Hotel Operations

Mobile devices are at the very heart of many digital trends in the hotel industry, and for good reason. A large number of customers now expect to be able to book their travel, manage their check-ins, pay for services, and access other valuable information from their smartphones, and hotels need to live up to these expectations.

This means ensuring that your website is mobile optimized, that your booking engine works well on mobile devices, and that you are providing appropriate services through a mobile app. On top of this, mobile devices can be used in conjunction with cloud-based POS systems, providing portable points of sale within your business.

Table: Examples of Mobile Areas of Implementation

Area of Integration Implementation in Hotel Operations Benefits
Mobile Booking Offering a mobile-optimized booking engine on hotel websites and apps. Enhances customer convenience, increases booking rates, and improves overall user experience.
Mobile Check-in/Check-out Enabling guests to check in or out through a hotel app, bypassing the front desk. Reduces wait times, streamlines operations, and offers a contactless, efficient process.
Mobile Payments Integrating mobile payment options within the hotel app or mobile website. Provides a secure, fast, and convenient payment method for guests, improving transaction ease.
Mobile Room Keys Utilizing smartphones as digital room keys through hotel apps. Enhances security and convenience, reducing physical contact and the need for traditional keys.
Guest Services Access Allowing guests to request services via app, such as room service or maintenance. Increases service efficiency, improves guest satisfaction, and streamlines communication.
Mobile POS Systems Employing cloud-based POS systems for in-hotel purchases via mobile devices. Facilitates flexible, efficient sales transactions throughout the hotel premises.
Personalized Communication Sending tailored offers, updates, and information through mobile channels. Enhances guest experience with personalized engagement and offers, increasing loyalty.
Guest Feedback Collection Providing a platform for guests to give feedback directly through the mobile app. Enables real-time feedback collection, allowing for immediate improvements and guest recovery.

5. Contactless Payments

Few digital trends in the hotel industry are as crucial as contactless payments. According to the Contactless Payments: Key Opportunities, Emerging Trends & Market Forecasts by Juniper Research, the value of contactless payments will reach $10 trillion by 2027. Not only can contactless payments reduce friction and make the payment process more convenient, but the technology also took on a whole extra level of value in the wake of the COVID-19 pandemic, with a heightened focus on issues like hygiene and social distancing. Read “Contactless Payments Are Becoming More Important Within Hospitality“ for a more comprehensive overview of the value of accepting contactless payments and the reasons for their increased importance.

Video: How Does Contactless Work?

6. Hotel Robots

Hotel robots are one of the most exciting digital trends hotel industry figures can face. While this sounds like future technology, robots are already being used effectively. Robotics can be used to clean, greet guests, and even deliver room service orders. In the article “Hotel Robots: An Overview of Different Robots Used in Hotels“, you will be able to explore the uses of robotics in more detail, learn about some of the hotels currently making use of hotel robots, and explore the advantages and disadvantages of investing in this technology within your property.

Video: Hotel Robot Concierge

7. Video Content

Although video marketing is not a new trend, it is increasing in importance and will continue in 2017. From live video streaming to more traditional video advertising, there is no shortage of options for marketers. New avenues, including Facebook Live, will ensure video marketing continues to grow.

Social media sites like Facebook, Twitter, and Instagram all offer excellent video support, while YouTube report that mobile video consumption increases by 100 percent year-on-year. Moreover, Invodo has found that 92 percent of consumers share video content with others, offering a unique opportunity for those in hospitality.

8. Wearables

Finally, despite industry experts warning that user adoption of wearable technology has been slow, it is still likely to be one of the major digital trends in the hospitality sector. More importantly, once the wearables market grows sufficiently, hotels and resorts are among the best places to take advantage. Already, Disney World has innovated within this field, offering their Disney MagicBand, which guests can use in place of paper tickets to the park and key cards to their hotel room. Disney has also used this as a bonus to ensure more guests book directly through them, rather than through third parties.

9. Content Marketing

As ever with digital marketing, content is king, and, in particular, editorial content is becoming vital when attracting guests. This is partly because holiday-makers no longer want to be sold a hotel room; they want to be sold an experience they will never forget. Visitors to a hotel website want to be inspired, so while it is important to showcase your hotel rooms, pool, and facilities, they need more. Possible content ideas include videos showing local attractions and holiday diaries written by guests. Try to create content that positions your hotel as a crucial part of a much wider experience.

Digital Trends Hotel Industry - Content Marketing

10. How the Metaverse Factors Into Digital Trends Hotel

Of all the digital trends, hotel owners and decision-makers are capitalizing on, virtual reality may have the greatest potential, especially when it is used to make the metaverse a reality. This describes three-dimensional, metaverse virtual words, where people can interact with one another, powered by VR, augmented reality, and similar tech. You can find out much more about what the metaverse is, how it is defined, how those in the hotel industry are using it, its potential for the future, and ideas for how businesses in the hotel industry can maximize their investment by reading “How Can the Hotel Industry Take Advantage of the Metaverse?”.

11. NFTs As a New Hot Digital Hotel Trend

NFTs, or non-fungible tokens, are another of the digital trends that hotel industry figures need to focus on. These tokens are proof of ownership of a unique digital asset, which can relate to images, videos, or even digital accounts. As a result, NFTs can be used for hotel marketing and customer loyalty programs. In the article “NFT Hotel Opportunities: How Hotels Could Use NFT Technology“, you can learn more about this technology and how it can be harnessed to benefit those in the hotel industry.

Digital Trends Hotel Industry - NFTs As a New Hot Digital Hotel Trend

More Digital Trends for the Hotel Industry

Hotel marketing and Hotel management are constantly evolving as new digital technology emerges. In the article “Key Digital Trends in the Hospitality Industry”, we explore some of the digital trends that are going to be most significant in the industry: from virtual reality, which is changing the booking process, to augmented reality, which is enhancing the in-person experience, to artificial intelligence, which is fundamentally changing customer service.

Digital Trends in Hotel Industry FAQs

Hotel tech trends include mobile check-in and keyless entry, IoT-enabled rooms for personalized experiences, AI-powered chatbots for customer service, data analytics for personalized offers, and contactless payment and service options to enhance guest convenience and safety.

Digital transformation in the hotel industry refers to integrating digital technologies into all areas of hotel operations, improving efficiency, guest experiences, and management processes, including online bookings, digital guest services, and automated property management systems.

Digital transformation in tourism and hospitality involves adopting digital solutions like online booking systems, virtual reality tours, personalized guest services through AI, and leveraging big data for strategic decision-making to enhance the customer experience and operational efficiency.

Hotel technologies include Property Management Systems (PMS), Customer Relationship Management (CRM) systems, online booking engines, mobile apps for guest services, smart room devices, Wi-Fi connectivity, and digital platforms for staff communication and workflow management.

Digitalization impacts hotel industry development by enabling more efficient operations, improving guest experiences with personalized services, providing data insights for better decision-making, increasing direct bookings through online platforms, and enhancing marketing strategies through digital channels.

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This article is written by:

Martijn Barten
Hi, I am Martijn Barten, founder of Revfine.com. I am specialized in optimizing revenue by combining revenue management with marketing strategies. I have over 15 years of experience developing, implementing, and managing revenue management and marketing strategies and processes for individual properties and multi-properties.